FULL COMP: The Voice of the Restaurant Industry Revolution
445 episodes - English - Latest episode: 3 days ago - ★★★★★ - 148 ratingsComing to grips with over 100,000 restaurants shuttered...It's time to fix what's broken.
Created in partnership with Yelp for Restaurants, FULL COMP is a weekly show exploring the past & future of the hospitality industry. Provocative & actionable, the show aims to ask the tough questions, supplying listeners with the tools & resources needed to thrive post-pandemic.
The host, Michelin-rated restaurateur Josh Kopel, challenges conventional wisdom by hosting both hospitality professionals & thought leaders from outside of the industry, offering a new perspective on an old business.
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Episodes
Episode 166: Making Delivery Work: Carl Orsbourn & Meredith Sandland of Delivering the Digital Restaurant
December 31, 2021 13:00 - 32 minutes - 44.6 MBWithout question, one of the foundational elements of our industry's future is food delivery. But, almost two years into the delivery revolution, many of us are still struggling with execution and profitability. But what if there was a roadmap that could guide us toward success? Today we chat with Carl Orsbourn & Meredith Sandland, authors of Delivering the Digital Restaurant. Together, we tackle the big ideas in the book and offer some actionable advice on how you can capitalize on the mas...
Episode 165: Going Against the Grain: Celebrity Chef Brian Malarkey
December 28, 2021 13:00 - 24 minutes - 33.2 MBIf you want to know the truth, without one ounce of sugarcoating, just call Brian Malarkey. The Celebrity Chef has spent almost two decades betting big on his version of what success looks like. Big venues, high stakes and higher revenues. Post pandemic, where everything is thinking small and capitalizing on a flush economy, he's taking a different path. In today's episode Brian and I chat about how he got to where he is today and where he thinks we're headed as an industry. TIME STAMPED ...
Episode 164: Changing the Game: Brittney Valles of Guerilla Tacos & Gogo's Tacos
December 17, 2021 13:00 - 32 minutes - 44 MBDo you remember when you first started in this industry? Do you remember the excitement and the optimism. Back then we believed that anything was possible. What if we never lost that? What could we have achieved? Today we talk to Brittney Valles. A restaurateur that carving her own path in this industry and, along the way, showing us what's possible when you pair talent and hard work with a brilliant mind and endless optimism. TIME-STAMPED SHOW NOTES [2:07] Unconventional mentorship in an...
Changing the Game: Brittney Valles of Guerilla Tacos & Gogo's Tacos
December 17, 2021 13:00 - 32 minutes - 44 MBDo you remember when you first started in this industry? Do you remember the excitement and the optimism. Back then we believed that anything was possible. What if we never lost that? What could we have achieved? Today we talk to Brittney Valles. A restaurateur that carving her own path in this industry and, along the way, showing us what's possible when you pair talent and hard work with a brilliant mind and endless optimism. TIME-STAMPED SHOW NOTES [2:07] Unconventional mentorship in an...
Episode 163: Creating Timeless Events: Eileen Wayner of Tales of the Cocktail
December 14, 2021 13:00 - 28 minutes - 39.4 MBWhat's the best event you've ever been to? What made it special? What do you remember most vividly about the experience? One of my favorites is Tales of the Cocktail in New Orleans, an event as dynamic as the city it was born in. Today we chat with Eileen Wayner, the CEO of the foundation to talk about what it takes to create an event that is as educational as it is entertaining for the last 20 years. TIME STAMPED SHOW NOTES [2:18] For the industry, by the industry: determining what's imp...
Episode 162: The Evolution of Restaurant Marketing: Mike Yan, founder of Manychat
December 10, 2021 13:00 - 30 minutes - 41.4 MBHow do we communicate with our customers when they're not in our restaurant? Email has been the staple for decades but in a world where everyone is using their smartphone for everything, shouldn't we explore our other options? Today we chat with Mike Yan, founder of Manychat, a chatbot platform that gives us the ability to effortlessly connect with our guest via text, instagram, facebook and much more. Together we unpack the different ways this new tech enables us to engage and delight our ...
Episode 161: The Barron of Brooklyn: Serial Entrepreneur André Hueston Mack
December 07, 2021 13:00 - 32 minutes - 45.3 MBI'm sure everyone ascribes to the philosophy of being the change you want to see in the world, but what does that look like in practical application? As hospitality professional, we have a unique opportunity to shape our neighborhoods by influencing what they consume and how they consume it. André Hueston Mack is doing exactly that. Never in my life have I seen someone invest so much of themselves into their community and today we talk about the risks and rewards associated on betting on yo...
Episode 160: Offboarding Yourself: Michele Hecken, Executive Coach
December 03, 2021 13:00 - 32 minutes - 44.2 MBYou are your restaurant and no one is ever going to know it or be able to run it better than you. But is that a good thing? Today we chat with Michele Hecken, an executive coach who specialized in helping you get out of your own way--eliminating you as the bottleneck to growth and empowering your team to fulfill your dreams. Today we begin the process of offboarding ourselves. TIME-STAMPED SHOW NOTES [2:22] Offboarding: when delegation isn't enough. [4:20] Getting fired from you own life...
Episode 159: Failure is Fuel: Celebrity Chef Wolfgang Puck
November 30, 2021 13:00 - 38 minutes - 52.2 MBWho do you look to for inspiration? For me, it's always been Wolfgang Puck and not just because he's a talent chef and restaurateur, but because he's a skilled entrepreneur. Even without a formal business education, the chef has built an international empire. In today's conversation we unpack the critical decisions he made to get it to the top and overcome the obstacles along they way. TIME-STAMPED SHOW NOTES: [2:11] Rising from ashes: how a household name was born in the journey from one...
Episode 158: Delegating The Right Way: Emily Morgan of Delegate Solutions
November 26, 2021 13:00 - 31 minutes - 43.3 MBHow many hats are you wearing on a daily basis? One? Two? Two hundred? The only way we're going to get better is by getting better at sharing our workload with others. That's where Emily Morgan comes in. Emily is a delegation expert and today she walks us through the mindset and strategies we need to pull this off along with the pitfalls to avoid. TIME-STAMPED SHOW NOTES: [3:14] Out of the weeds: WTF do I do with myself now? [4:25] The discipline, art, and science of delegation [6:05] ...
Episode 157: The New Model for Restaurant Success: Chef Steve Brown, founder of Swagyu Chop Shop
November 23, 2021 13:00 - 42 minutes - 58.1 MBWhat does the restaurant of the future look like? Well, if we've figured anything out in our time together it's that I could look like many different things. I think Chef Steve Brown has stumbled upon a really intriguing business model. He's evolved the pop up model into a restaurant incubator, creating massive demand and awareness for his brands. In our conversation we unpack what went into conceptualizing and executing this restaurant ecosystem and how he leveraged his unique personal br...
Episode 156: Winning the Restaurant Game: Dana Shertz, of the RMD Group
November 19, 2021 13:00 - 33 minutes - 45.8 MBI'm always amazed when someone with absolutely no prior experience in our industry can open a place and dominate the market. Today we chat with Dana Shertz of the RMD Group who did just that. In our conversation he shares how he was able to take the lessons he learned while scaling Calloway Golf and leverage them to create a hospitality empire. TIME-STAMPED SHOW NOTES: [3:16] Lessons from the sports industry: unpacking the fundamentals of business with Dana Shertz [5:22] Building a relat...
Episode 156 - Winning the Restaurant Game: Dana Shertz, of the RMD Group
November 19, 2021 13:00 - 33 minutes - 45.8 MBI'm always amazed when someone with absolutely no prior experience in our industry can open a place and dominate the market. Today we chat with Dana Shertz of the RMD Group who did just that. In our conversation he shares how he was able to take the lessons he learned while scaling Calloway Golf and leverage them to create a hospitality empire. TIME-STAMPED SHOW NOTES: [3:16] Lessons from the sports industry: unpacking the fundamentals of business with Dana Shertz [5:22] Building a relat...
Episode 155: Success by the Numbers: Anne Gannon, founder of the Largo Group
November 16, 2021 13:00 - 29 minutes - 41.1 MBThere are a thousand roads that can lead to success in our industry but only one road that leads to profitability. Today we're talking numbers with Anne Gannon, founder of the Largo Group. In our chat today we're going to explore what the formula for success looks like by examining some of her most successful clients and unpacking the tactics, tools and strategies they've used to achieve massive profitability. TIME-STAMPED SHOW NOTES: [2:56] How to stop playing catch-up: The trends worth ...
Success by the Numbers: Anne Gannon, founder of the Largo Group
November 16, 2021 13:00 - 29 minutes - 41.1 MBThere are a thousand roads that can lead to success in our industry but only one road that leads to profitability. Today we're talking numbers with Anne Gannon, founder of the Largo Group. In our chat today we're going to explore what the formula for success looks like by examining some of her most successful clients and unpacking the tactics, tools and strategies they've used to achieve massive profitability. TIME-STAMPED SHOW NOTES: [2:56] How to stop playing catch-up: The trends worth ...
Episode 154: How Chutzpah Transforms Restaurants and Restaurateurs Into Something More with Mason Harris
November 12, 2021 13:00 - 34 minutes - 47.3 MBWhat is Chutzpah? I think Guy Kawasaki described it best as “calling up tech support to report a bug on pirated software”. In a word, chutzpah is audacity, and I really want to explore how being skillfully audacious can transform a restaurant and a restaurateur into something more. In this episode, we’re talking to Mason Harris, who wrote the book on audacity and how it can be systematized and weaponized to turbocharge our restaurants. TIME STAMPED SHOW NOTES [2:32] How the early days of ...
The King of Cool: Mark Birnbaum of The Catch Hospitality Group
November 09, 2021 13:00 - 37 minutes - 51.8 MBWhen I think about Mark Birnbaum, I think about the word cool. This dude has 50,000 followers on instagram, his trendy restaurants have lines out the door nightly and celebrity investors dump boat loads of cash into everything he creates. But, at his core, he's a restaurateur, just like you and me. And his path to success was formulaic and well thought out. In today's episode Mark shares the formula he used to build a restaurant that doesn't follow trends, it creates them. TIME-STAMPED SH...
Episode 153: The King of Cool: Mark Birnbaum of The Catch Hospitality Group
November 09, 2021 13:00 - 37 minutes - 51.8 MBWhen I think about Mark Birnbaum, I think about the word cool. This dude has 50,000 followers on instagram, his trendy restaurants have lines out the door nightly and celebrity investors dump boat loads of cash into everything he creates. But, at his core, he's a restaurateur, just like you and me. And his path to success was formulaic and well thought out. In today's episode Mark shares the formula he used to build a restaurant that doesn't follow trends, it creates them. TIME-STAMPED SH...
Episode 152: Holistic Hospitality: Paul Pruitt, founder of New School
November 05, 2021 12:00 - 32 minutes - 44.1 MBTo call Paul Pruitt a restaurant consultant fails to describe who he is and his contributions to our industry. Paul is a hospitality futurist who, in the 10 years I've known him, has predicted every major evolution that our industry has faced. Today Paul and I chat about the present and the future of our industry and how holistic hospitality could be the solution to all that ails us. TIME-STAMPED SHOW NOTES: [2:30] Catching rising stars: [3:58] Kickin' it New School: It's not always abou...
Holistic Hospitality: Paul Pruitt, founder of New School
November 05, 2021 12:00 - 32 minutes - 44.1 MBTo call Paul Pruitt a restaurant consultant fails to describe who he is and his contributions to our industry. Paul is a hospitality futurist who, in the 10 years I've known him, has predicted every major evolution that our industry has faced. Today Paul and I chat about the present and the future of our industry and how holistic hospitality could be the solution to all that ails us. TIME-STAMPED SHOW NOTES: [2:30] Catching rising stars: [3:58] Kickin' it New School: It's not always abou...
Episode 151: Betting Big on the Future of Restaurant Tech: Noah Glass, founder of Olo
November 02, 2021 12:00 - 34 minutes - 47.9 MBToday, Olo is a billion-dollar company with a captivated audience of restaurateurs excited about the future of restaurant tech. But the story of Olo and its founder, Noah Glass, is far from an overnight success. Noah has spent the last 16 years evangelizing the merits of restaurant tech to an industry unwilling to change. But he never lost hope and he never gave up. And I can only imagine that a man with that kind of vision and that kind of fortitude must have a clear vision of what’s comi...
Episode 151: Betting Big on the Future of Restaurant Tech: Noah Glass, founder of OLO
November 02, 2021 12:00 - 34 minutes - 47.9 MBToday, Olo is a billion-dollar company with a captivated audience of restaurateurs excited about the future of restaurant tech. But the story of Olo and its founder, Noah Glass, is far from an overnight success. Noah has spent the last 16 years evangelizing the merits of restaurant tech to an industry unwilling to change. But he never lost hope and he never gave up. And I can only imagine that a man with that kind of vision and that kind of fortitude must have a clear vision of what’s comi...
Episode 150: Never Waste a Good Crisis: Joth Ricci of Dutch Bros.
October 29, 2021 12:00 - 31 minutes - 43.8 MBOver 100,000 restaurants were lost in the pandemic and there's so much we can learn from that. But there are also organizations that thrived during the pandemic. What did they do differently? What did they see that so many didn't? Today we chat with Joth Ricci of Dutch Bros who saw opportunity in tragedy and used the pandemic as a catalyst to build the coffee shop of tomorrow, today. TIME-STAMPED SHOW NOTES: [2:38] Cutting teeth: lessons from and starting over and building from the ground ...
Episode 149: Starting Fresh: Celebrity Chef Tim Hollingsworth
October 26, 2021 12:00 - 28 minutes - 39 MBIn episode 149 of FULL COMP, Josh talks to celebrity chef Tim Hollingsworth of Odium in Los Angeles about the lessons he learned during Covid as well as the evolution of his own restaurant as he incorporates fresh lessons into a fresh start. Join us as Tim explains what he's discovered about the impact of creating buy-in among staff, building great teams, and creating lasting and memorable experiences. TIME-STAMPED SHOW NOTES: [1:54] Today's topic: What would you do differently if you cou...
Starting Fresh: Celebrity Chef Tim Hollingsworth
October 26, 2021 12:00 - 28 minutes - 39 MBIn episode 149 of FULL COMP, Josh talks to celebrity chef Tim Hollingsworth of Odium in Los Angeles about the lessons he learned during Covid as well as the evolution of his own restaurant as he incorporates fresh lessons into a fresh start. Join us as Tim explains what he's discovered about the impact of creating buy-in among staff, building great teams, and creating lasting and memorable experiences. TIME-STAMPED SHOW NOTES: [1:54] Today's topic: What would you do differently if you cou...
FULL COMP Season 6 Promo
October 22, 2021 12:00 - 1 minute - 2.2 MBHere's what we're tackling in Season 6 of FULL COMP! ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls
Season 5 Recap
October 19, 2021 12:00 - 2 minutes - 3.07 MBIn this quick recap we highlight some of our favorite moments from Season 5 of FULL COMP. ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls
The Magic Bullet is You: David Scott Peters of the Restaurant Prosperity Formula
October 15, 2021 10:00 - 36 minutes - 49.5 MB"It'll all your fault." You hear those words internally every single day. I think we all do. We run at such a quick pace that there's rarely time to celebrate the wins as we run from problem to problem. But there's good news on the other side of that coin. David Scott Peters believes that in owning our role as owners and operators we can become the solution to every problem we face and today he lays out a clear path to delegate, manage operators and create accountability within our teams. ...
The Advantage of Knowing Nothing: Andrew Dana of Call Your Mother & Timber
October 12, 2021 10:00 - 27 minutes - 37.2 MBI was raised in this industry. For over a decade, I ran my restaurants the way I was taught to run other people's restaurants. I led my teams the way others had led me. And I never questioned it. Until one day I did...and a whole new world opened up before my eyes. But what if you never got that education? Andrew Dana is an incredibly successful restaurateur sitting on over half a dozen locations and the dude had absolutely no operational experience prior to opening his first restauran...
The Power of Relationships: Miles Canares of the Family Style Food Festival
October 08, 2021 10:00 - 25 minutes - 34.9 MBRome wasn't build in a day, it also wan't build by one guy. Today we chat with Miles Canares who's built one of Los Angeles' signature food events, breaking through the noise in an incredibly competitive environment. How did he do it? Through hard work and a central focus on building relationships that bring value to both parties. Today we talk about what he's built, how he's built it and the way he was able to recruit high profile strategic partners along the way. For more on the Famil...
How to Prevent Food Fraud: Sarela Herrada of Simpli
October 05, 2021 12:00 - 29 minutes - 39.8 MBAre we getting screwed by our food vendors? Do you know where your food comes from? Food Fraud is real and, for many of us, we've been paying a premium rate for lower quality goods for far too long. That's where Sarela and Simpli come in. They're working to expose the greed and inefficiencies in our supply chain. Today we talk about the true path your food takes to get to your restaurant and why it matters so much. For more on Simpli go to https://simpligood.co __________________________...
Doing Delivery Right: PJ Oleksak of Slice
October 01, 2021 12:00 - 29 minutes - 41 MBHow's delivery working out for you? Is it a thriving revenue stream or are you still struggling to get attention on those delivery platforms? Are you running a breakeven or, worse yet, losing money on every transaction? Today we chat with PJ Oleksak of Slice because, from where she's sitting, she has access to 2 criticial pieces of data: What delivery customers want and What the busiest restaurants on the platform did to get there. Today we unpack that and a whole lot more but first we...
Building a Better Industry: Dina Samson, co-founder of Regarding Her
September 28, 2021 12:00 - 27 minutes - 37.2 MBIn this moment, we're not just rebuilding our businesses, we're rebuilding our industry. What would you change if you had the chance? For Dina Samson, change comes in the form of increased visibility. She's working to raise the voices of entrepreneurial women within our industry. She's also out front ensuring that the policymakers that directly effect our restaurants understand our priorities and our needs. In today's conversation, we talk about her advocacy work and how she manages to j...
How to Disrupt & Innovate: Joe Jackman, founder of Jackman Reinvents
September 24, 2021 12:00 - 34 minutes - 47.3 MBChange is hard. Becoming irrelevant is harder. Today we chat we Joe Jackman who wrote the book on change. Joe walks us through what real change can look like in our businesses, creating a blueprint for disruption and innovation within an industry that desperately needs both. You can pick up The Reinventionist Mindset wherever books are sold. ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content c...
Leading by Example: Steve Samson & Hans Luttman, co-founders of Rossoblu
September 21, 2021 12:00 - 31 minutes - 43.4 MBSo many restaurant owners have desperately fought for survival over the last 15 months. Why? Is it for the money or the glory? Because both have been in short supply... We do this to serve a higher calling, and the best of us light the path forward. Today we chat with Chef Steve Samson & Hans Luttman, partners and operators of Rossoblu in Downtown Los Angeles. Together, they share what it took to create a hit, the effort that went into enduring the pandemic and how those experiences have...
What We Can Learn From a Franchise Model: Dennis McKinley, founder of The Original Hot Dog Company
September 17, 2021 12:00 - 25 minutes - 35.4 MBImagine, if when you started your entrepreneurial journey, you were provided with a plan for guaranteed success. Dennis McKinley did and he shares that plan with us today. Dennis became a franchisee in his early 20's. He took that playbook, improved upon it and today sits as the franchisor of one of the fastest growing restaurant chains in the country. In today's conversation we take a peek inside that playbook for strategies we can implement in our own businesses. For more on Dennis' conc...
The Business of Being a Chef: Nick Brune, founder of Full Time Chef
September 14, 2021 12:00 - 33 minutes - 45.5 MBNick Brune calls himself a chef but I'd call him a culinary entrepreneur. The reason being is that he's as interested in the business of food as he is in cooking it. In today's far reaching conversation we cover the path he took to master the business of hospitality, how he's applied those lessons to build multimillion dollar F&B businesses and how he's sharing those lessons with the world. To learn more about Nick and to learn more from Nick visit https://fulltimechef.com ______________...
The Power of Focus: Kevin Tan, founder of Snackpass
September 10, 2021 12:00 - 25 minutes - 35.4 MBHave you chosen your customers or have they chosen you? In an effort to achieve profitability many of us refuse to clearly state who is and who is not our target customer. Kevin Tan chose a different path. In having a maniacal focus on his target customer, he's built a platform that's grown to over half a million users in just a couple of years. What's his revolutionary idea? Skipping the line at restaurants. Today we talk about why such a simple solution has gone viral and how we can use ...
The Shortest Route to Profitability: Chip Klose of Restaurant Strategy
September 07, 2021 12:00 - 31 minutes - 43.6 MBCan we make more money today? Like right now? Are there simple fixes to the problems we've been suffering from as an industry for the last, I don't know, 1000 years. Most of us don't make enough money and today we're talking with Chip Klose, who's trying to fix that. In our conversation, Chip lays out some simple, easy to execute tips and tricks for scaling profitability and our overall online presence. For more on Chip, go to www.chipklose.com ________________________________ Sign Up fo...
Best Practices from the Best Restaurants [PART 2]: David Ross, Brian Seitz & Chef Anthony Hamilton of Restauranttopia
September 03, 2021 12:00 - 29 minutes - 40.1 MBI'm not crazy. There are definitely people that make an absolute fortune in this industry. They're just few and far between and and many haven't been willing to share their recipe for success. But you can learn a lot from observing the masters at work. And that's the vantage point from which the team over at Restauranttopia views our industry. They're working with the best in the business to create extraordinary results and today David, Brian and Anthony share the tactics and tools used by...
Best Practices from the Best Restaurants [PART 1]: David Ross, Brian Seitz & Chef Anthony Hamilton of Restauranttopia
August 31, 2021 12:00 - 34 minutes - 47.2 MBI'm not crazy. There are definitely people that make an absolute fortune in this industry. They're just few and far between and and many haven't been willing to share their recipe for success. But you can learn a lot from observing the masters at work. And that's the vantage point from which the team over at Restauranttopia views our industry. They're working with the best in the business to create extraordinary results and today David, Brian and Anthony share the tactics and tools used by...
Restaurant Marketing That Works: Matt Plapp of America's Best Restaurants
August 27, 2021 12:00 - 42 minutes - 58.5 MBThe future of restaurant marketing is the current state of marketing in every other industry: data. Marketing is no longer about compelling diners to come to our restaurants, it's about compelling them to give us their contact info so that we can start a conversation. Today's marketing strategy is more about them than it us about us. Leading the charge into this brave new world is Matt Plapp, a seasoned marketer who's practicing what he preaches by offering more value than he's taking. Tod...
The Future of Fine Dining: Jenner Tomaska & Katrina Bravo of Esmé
August 24, 2021 12:00 - 30 minutes - 41.4 MBThere's a new breed of restaurateur and it's pretty exciting to see. A younger generation bringing the best of the past together with a new vision of the future. Today we chat with Chicago power couple Jenner Tomaska and Katria Bravo in the weeks before the opening of their new restaurant. These two cut their teeth in some of the best restaurants in the country and today they're sharing the lessons from the past that helped them create the future of fine dining. For more on Jenner Tomaska ...
Sustainable Profits: Zuleyka Strasner of Zero Grocery
August 20, 2021 12:00 - 34 minutes - 47.7 MBWe're still contending with a global pandemic in the midst of a labor crisis and this is another episode on sustainability. Are you shaking your head right now? How disconnecting am I from what's going on in your day to day lives? Today is hard but we still need to prepare for tomorrow and the challenges we'll face then. Gen Z constitutes the largest population on the planet and they're intent on saving it. Sustainable practices are at the center of that movement and, at the center of the s...
Work On Your Restaurant, Not In It: Snoop Dillard of Escobar
August 17, 2021 12:00 - 25 minutes - 35.6 MBI always dreamed of being a successful restaurateur. In those grand visions from my youth, I must have missed rubber apron hanging in front of my 3 piece suit as I washed dishes in the scullery, and yet, there it was. Over the last 20 years of being an owner and operator, I've felt like a prince and, at times, like a prisoner. Snoop Dillard has managed to escape, creating a veritable empire of businesses while maintaining a balance at home. Her path required as much strength as it did str...
The Alcohol Free Movement: Julia Bainbridge author of Good Drinks
August 13, 2021 12:00 - 30 minutes - 41.3 MBIs there anything more foundational to the hospitality industry than booze? Wether it's selling drinks to customers or grabbing drinks with co-workers, the social dynamics of the restaurant industry revolve around booze. Or at least they did... The data is clear: people are drinking less. Today I chat with author Julia Bainbridge about the sobriety movement and what it means for both restaurants and cocktail culture. For more on Julia and her work visit https://juliabainbridge.com _______...
Figuring Out Today What Matters Tomorrow: Ron Shaich founder of Panera Bread
August 10, 2021 12:00 - 23 minutes - 32.6 MBWhat does success look like in the restaurant industry? For Ron Shaich, it meant driving Panera Bread to outperform both Starbucks and Chipotle over the last 20 year, ultimately creating a restaurant concept valued at $7.5 Billion Dollars. How did he do it? The answer was surprisingly simple and today he takes us on the journey from a single unit cookie company to a billion dollar brand. For more on Ron and his company go to www.ronshaich.com ________________________________ Sign Up for ...
Creating the Jobs They Want: Gabriel Cole of Just Fare
August 06, 2021 12:00 - 39 minutes - 54.8 MBIdealism is great. We all want to be dream employers offering dream jobs to amazing people who love our restaurant as much as we do. But that's rarely the reality of our situation. Who's fault is that and is there a way to make that vision a reality? Today we chat with Gabriel Cole, a former chef, who's using his values to not only inform the way he does business but also to decide who to do business with. In this conversation we tackle the obstacles involved in become the employers we wa...
Go Small to Get Big: Ed Szymanski & Patricia Howard of Dame
August 03, 2021 12:00 - 26 minutes - 36.5 MBHow many articles have you read about "the restaurant of the future?" It conjures visions of robot cooks and digital menus but no one really talks about how big it is or the steps the proprietor took avoid the massive failure rate we've been saddled with in the past. I think that, more than anything, the restaurant of the future is sustainable and built to last a lifetime. Ed Szymanski and Patricia Howard of Dame believe that too and today they walk us through the bulletproof strategy they ...
The Future of Farm to Table: Loren and Lisa Poncia of Stemple Creek Ranch
July 30, 2021 12:00 - 25 minutes - 35.1 MBChange is in the air. We've felt it coming for years and we see it happening before our eyes in this moment. Today's buzzwords were the dreams of innovators from decades past. And innovation can be found everywhere. Today we chat with Loren and Lisa Poncia, founders of Stemple Creek Ranch. Stemple Creek is not only famous for their regenerative agricultural practices but they're also the guys supplying protein to every Michelin rated restaurant in the Bay area. In our conversation we talk ...