Latest Quality monitoring Podcast Episodes

Episode 5 - Voice of the Customer with Tyson Goeltz Reasonable Expectations & Trust

Voice of the Customer - November 12, 2020 20:00 - 16 minutes ★★★★★ - 1 rating
In episode five of the Voice of the Customer, we talk to Tyson Goeltz,  who spreads the gospel about setting expectations, managing them, and delivering on those expectations.  After a tragic, but very "national lampoon vacation handyman moment," he was rescued by a fantastic contractor named Ti...

Episode 4 - Voice of the Customer with Aarthi Gonela - EMPATHY

Voice of the Customer - November 02, 2020 11:00 - 21 minutes ★★★★★ - 1 rating
In episode four of the Voice of the Customer, we meet Aarthi Gonela who really knows how to put the "feel" of a customer experience into words. After a fantastic experience with Overstock.com, she helps our audience understand the importance of making a customer feel like they matter, and that...

Episode 3 - Voice of the Customer with Freddy and Mary Martinez on Engaged Customer Experiences

Voice of the Customer - September 29, 2020 14:00 - 19 minutes ★★★★★ - 1 rating
In episode three of the Voice of the customer, we host our FIRST couples cast.  In this episode, you get to hear what customer service means from people who have served their country, a fantastic experience on the Disney Cruise Line, and a mishap at Burger King that went south fast...oh, we also...

Episode 2 - Voice of the Customer & the Simple things when it comes to Customer Experience & Getting Loyal Customers with guest Chris Drury

Voice of the Customer - September 16, 2020 19:00 - 29 minutes ★★★★★ - 1 rating
Welcome to our second episode of Voice of the Customer, with Chris Drury.  This podcast talks to REAL customers voicing REAL opinions about the good and bad of their customer experiences. In this episode, we talk about a wonderful experience at the Bristol Oyster Bar, and a horror trip to JC Pe...

Inaugural Episode - Voice of the Customer with Henry Scalfo and the VALUE of Communication

Voice of the Customer - September 08, 2020 19:00 - 16 minutes ★★★★★ - 1 rating
Welcome to our first episode of Voice of the Customer, with our good friend Henry Scalfo.  This podcast talks to REAL customers voicing REAL opinions about the good and bad of their customer experiences. In this episode, we talk about the Moore Brothers Wine special service, a difficult doctor'...