Inaugural Episode - Voice of the Customer with Henry Scalfo and the VALUE of Communication

Voice of the Customer

English - September 08, 2020 19:00 - 16 minutes - 11.4 MB - ★★★★★ - 1 rating
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Next Episode: Episode 2 - Voice of the Customer & the Simple things when it comes to Customer Experience & Getting Loyal Customers with guest Chris Drury

Welcome to our first episode of Voice of the Customer, with our good friend Henry Scalfo. This podcast talks to REAL customers voicing REAL opinions about the good and bad of their customer experiences.

In this episode, we talk about the Moore Brothers Wine special service, a difficult doctor's office, and an Airbnb trip gone bad ... and the VALUE of Communication.

All our episodes are quick, easy listens under 15 minutes, and chock full of insights into the minds of REAL customers...so, listen up and find out what your customers think!