Episode 2 - Voice of the Customer & the Simple things when it comes to Customer Experience & Getting Loyal Customers with guest Chris Drury

Voice of the Customer

English - September 16, 2020 19:00 - 29 minutes - 20.3 MB - ★★★★★ - 1 rating
Management Business News Business News call center contact center voice of the customer customer experience quality monitoring call centre contact centre Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Inaugural Episode - Voice of the Customer with Henry Scalfo and the VALUE of Communication

Next Episode: Episode 3 - Voice of the Customer with Freddy and Mary Martinez on Engaged Customer Experiences

Welcome to our second episode of Voice of the Customer, with Chris Drury. This podcast talks to REAL customers voicing REAL opinions about the good and bad of their customer experiences.

In this episode, we talk about a wonderful experience at the Bristol Oyster Bar, and a horror trip to JC Penney. (with a bonus discussion about chewy.com!)

All our episodes are quick, easy listens, and chock full of insights into the minds of REAL customers...so, listen up and find out what your customers think!