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Episode 3 - Voice of the Customer with Freddy and Mary Martinez on Engaged Customer Experiences
Voice of the Customer
English - September 29, 2020 14:00 - 19 minutes - 13.4 MB - ★★★★★ - 1 ratingManagement Business News Business News call center contact center voice of the customer customer experience quality monitoring call centre contact centre Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
In episode three of the Voice of the customer, we host our FIRST couples cast. In this episode, you get to hear what customer service means from people who have served their country, a fantastic experience on the Disney Cruise Line, and a mishap at Burger King that went south fast...oh, we also talk about the AFC East and the Bills-Patriots dynamic too!
https://bpaquality.com/contact-center-quality-assurance-best-practices/voice-of-the-customer-podcast/
#Disney #BuschGardens #Chick-fil-A #CX #customerexperience #VOC #callcenter #contactcenter #QA #customerenagement #employeeengagement #BurgerKing