Latest Podcast for restaurateurs Podcast Episodes
Consistency and Culture: Andy Rebhun of CAVA on Elevating Guest Experience
Give an Ovation: The Restaurant Guest Experience Podcast - July 11, 2024 06:00 - 16 minutes ★★★★★ - 4 ratingsSend us a Text Message. Join us on this episode of Give an Ovation as we welcome back Andy Rebhun, the Chief Experience Officer at CAVA. With a rich background in leadership roles at Ford Motor Company, McDonald's, and El Pollo Loco, Andy shares invaluable insights into the restaurant industry'...
Mastering Hospitality Marketing with Marlo Fogelman
Give an Ovation: The Restaurant Guest Experience Podcast - July 09, 2024 15:00 - 20 minutes ★★★★★ - 4 ratingsSend us a Text Message. In this episode of Give an Ovation, Zack Oates sits down with Marlo Fogelman, the Founder and CEO of Marlo Marketing. With a unique background that combines marketing expertise and a law degree, Marlo shares her insights on the intricacies of hospitality marketing, the i...
The Balancing Act of Cost and Revenue in Hospitality with Tim Murphy
Give an Ovation: The Restaurant Guest Experience Podcast - July 03, 2024 18:00 - 23 minutes ★★★★★ - 4 ratingsSend us a Text Message. In this episode of Give an Ovation, Tim Murphy, CEO of Boomers Parks and Big Kahuna's, shares his extensive experience in turning around businesses. From his days at Walt Disney World to managing financial turnarounds at various restaurant chains, Tim provides valuable i...
Unlocking the Power of Relationships with Patrick Ewers
Give an Ovation: The Restaurant Guest Experience Podcast - July 01, 2024 06:00 - 24 minutes ★★★★★ - 4 ratingsSend us a Text Message. In this episode of Give an Ovation, we sit down with Patrick Ewers, CEO and founder of MindMaven, an executive coaching firm that has transformed leaders from top companies like Reddit, Roblox, and Sequoia Capital. Patrick shares his insights on the importance of investi...
How Staffing and Efficiency Drive Restaurant Performance with Joe Guszkowski
Give an Ovation: The Restaurant Guest Experience Podcast - June 27, 2024 06:00 - 17 minutes ★★★★★ - 4 ratingsSend us a Text Message. In this episode of Give an Ovation, we turn the mic around to interview Joe Guszkowski, a Senior Editor at Restaurant Business covering technology and casual-dining chains. He also hosts RB Daily, a restaurant news podcast. Joe shares his unique insights on the current ...
Healthy Eats, Happy Guests: Darden Coors on Salad Collective's Success
Give an Ovation: The Restaurant Guest Experience Podcast - June 24, 2024 06:00 - 16 minutes ★★★★★ - 4 ratingsSend us a Text Message. In this episode of Give an Ovation, host Zack Oates sits down with Darden Coors, the CEO of Salad Collective. With over a decade of experience, Darden has been a driving force behind better-for-you fast-casual brands like Mad Greens, Snappy Salads, and Tokyo Joe's. As a ...
Honoring Solomon Choi: Lessons from the 16 Handles Founder
Give an Ovation: The Restaurant Guest Experience Podcast - June 18, 2024 06:00 - 26 minutes ★★★★★ - 4 ratingsSend us a Text Message. Note: This episode was recorded before the recent passing of Solomon Choi. He was a dear friend to Zack and the Ovation team, and though we are saddened and shocked by his passing, we were grateful to share this conversation with him. Our thoughts and prayers go out to h...
Building a Winning Team with Andrew Smith of Savory Fund
Give an Ovation: The Restaurant Guest Experience Podcast - June 17, 2024 14:00 - 16 minutes ★★★★★ - 4 ratingsSend us a Text Message. In this special episode of Give an Ovation, host Zack Oates chats with Andrew Smith, Managing Director and Co-Founder of the Savory Fund. Andrew shares invaluable insights into building a successful team, the importance of decisive action, and the current state of the re...
From Core Menu to LTOs: How Slim Chickens Keeps Guests Coming Back
Give an Ovation: The Restaurant Guest Experience Podcast - June 13, 2024 06:00 - 12 minutes ★★★★★ - 4 ratingsSend us a Text Message. Today, we're thrilled to welcome Tom Gordon, CEO of Slim Chickens. With nearly 22 years at the helm, Tom has been instrumental in transforming Slim Chickens into a beloved brand known for its innovative LTOs and consistently delicious offerings. We discuss how Tom balanc...
From Shark Tank to Sweet Success: Jeremy Carlson’s Journey with Crispy Cones
Give an Ovation: The Restaurant Guest Experience Podcast - June 11, 2024 06:00 - 14 minutes ★★★★★ - 4 ratingsSend us a Text Message. In this Crispy episode of "Give an Ovation," Zack Oates sits down with Jeremy Carlson, founder and CEO of Crispy Cones, to talk about the rollercoaster journey from starting a business to appearing on Shark Tank and beyond. Jeremy shares the highs and lows of building hi...
From PepsiCo to Blaze Pizza: Jim Mizes on Restaurant Growth
Give an Ovation: The Restaurant Guest Experience Podcast - June 06, 2024 06:00 - 19 minutes ★★★★★ - 4 ratingsSend us a Text Message. In this episode of "Give an Ovation," Zack Oates welcomes Jim Mizes, a restaurant industry legend with an impressive track record, including roles as VP of PepsiCo, President of brands like Einstein Bros and Blaze Pizza, and various advisory roles. Jim shares his insight...
Next Level Loyalty with Olga Lopategui
Give an Ovation: The Restaurant Guest Experience Podcast - June 03, 2024 06:00 - 23 minutes ★★★★★ - 4 ratingsSend us a Text Message. In this 300th episode of "Give an Ovation," host Zack Oates welcomes back Olga Lopategui, a seasoned restaurant marketing consultant and the Founder of Restaurant Loyalty Specialists. Olga shares her expertise in setting up and optimizing loyalty programs for restaurant ...
Pioneering Poke: How Seth Cohen Built Sweetfin
Give an Ovation: The Restaurant Guest Experience Podcast - May 30, 2024 06:00 - 15 minutes ★★★★★ - 4 ratingsSend us a Text Message. In this episode of "Give an Ovation," host Zack Oates sits down with Seth Cohen, President and Co-founder of Sweetfin. Seth shares the inspiring journey of Sweetfin's inception, its innovative approach to fast-casual dining, and the emphasis on guest experience that has ...
Juicing Up Operations: Natalie Green’s Strategies for Success
Give an Ovation: The Restaurant Guest Experience Podcast - May 28, 2024 06:00 - 15 minutes ★★★★★ - 4 ratingsSend us a Text Message. In this episode of "Give an Ovation," Zack Oates sits down with Natalie Green, the dynamic COO of Nekter Juice Bar. With over 200 locations, Natalie shares insights from her 12-year journey at Nekter, focusing on the importance of supply chain management, consistency in ...
Fan-first Fun: The Savannah Bananas' Playbook with Emily Cole
Give an Ovation: The Restaurant Guest Experience Podcast - May 23, 2024 06:00 - 22 minutes ★★★★★ - 4 ratingsSend us a Text Message. Today we're joined by Emily Cole, the visionary owner of the viral sensation, the Savannah Bananas. Emily shares her journey of transforming the traditional baseball experience into a lively, fun-filled event that captivates fans of all ages. From introducing all-you-can...
Back to Basics with Susie Sarich of SusieCakes
Give an Ovation: The Restaurant Guest Experience Podcast - May 21, 2024 06:00 - 16 minutes ★★★★★ - 4 ratingsSend us a Text Message. Susie Sarich created SusieCakes for two reasons: 1) to make it easier for women to work in hospitality, and 2) to bring back classic desserts recipes to the culinary wild west she was witnessing in San Francisco. With her Grandmas' timeless recipes and a focus on each gu...
Brewing Up Customer Loyalty with Nick Newbill of 7 Brew Drive-thru Coffee
Give an Ovation: The Restaurant Guest Experience Podcast - May 17, 2024 15:00 - 16 minutes ★★★★★ - 4 ratingsSend us a Text Message. Join Nick Newbill, Marketing Director of 7 Brew Coffee, as he shares his journey from shift lead to marketing leader. At 7 Brew Coffee, great guest experiences are as important as the perfect brew. He highlights the brand's core values: kindness, authenticity, and commun...
Selling A Feeling with Scott Lawton
Give an Ovation: The Restaurant Guest Experience Podcast - May 13, 2024 06:00 - 20 minutes ★★★★★ - 4 ratingsSend us a Text Message. At the beginning, Scott Lawton didn't know what food he was going to sell at his restaurant concept - but he knew how he wanted it to feel. The rest figured itself out. On this episode, we explore the art of creating an exceptional guest experience with Scott Lawton, CE...
Dave's Playbook for a Hot Brand with Jim Bitticks
Give an Ovation: The Restaurant Guest Experience Podcast - May 09, 2024 06:00 - 24 minutes ★★★★★ - 4 ratingsSend us a Text Message. Joining us today is Jim Bitticks, President and COO of Dave's Hot Chicken! Have you ever wondered how Dave's became the phenomenon that it is? On this episode, we explore the brand's formula for success, starting with their rise from a humble pop-up to a thriving franc...
Leading with Authenticity with Ricky Richardson of Eggs Up Grill
Give an Ovation: The Restaurant Guest Experience Podcast - May 06, 2024 06:00 - 18 minutes ★★★★★ - 4 ratingsSend us a Text Message. Today we talk with Ricky Richardson, a seasoned pro from TGI Fridays who is now leading Eggs Up Grill. Ricky shares practical insights on authentic leadership and managing high-energy environments while fostering emotional connections with teams and guests. He emphasizes...
The Golden (Chick) Rule with Brian Loescher
Give an Ovation: The Restaurant Guest Experience Podcast - April 29, 2024 06:00 - 16 minutes ★★★★★ - 4 ratingsSend us a Text Message. Join us as we chat with Brian Loescher, President of Golden Chick Franchising, about the secrets behind a stellar restaurant experience. Drawing from his background at Rally's Hamburgers and Arby's, Brian shares practical insights for standing out in customer service and...
Continuous Innovation with Craig Dunaway of Penn Station East Coast Subs
Give an Ovation: The Restaurant Guest Experience Podcast - April 22, 2024 06:00 - 18 minutes ★★★★★ - 4 ratingsSend us a Text Message. Today's guest is Craig Dunaway, COO of Penn Station East Coast Subs, who shares insights from his 25 years in the restaurant industry. Learn how to spot lasting trends, adopt new technologies wisely, and use a 'fast follow' approach to stay ahead without breaking the ban...
Mastering Marketing in the QSR Industry with Sergio Pérez
Give an Ovation: The Restaurant Guest Experience Podcast - April 15, 2024 07:00 - 19 minutes ★★★★★ - 4 ratingsSend us a Text Message. It's Bo time! Today's episode is with Sergio Pérez, Senior Director of Omnichannel at Bojangles, who takes us through his journey from an intern to a strategic executive in the world of restaurant marketing. We also talk through the 3 C's: Convenience, Consistency, and...
Shake Shack's Recipe for Tech-Enhanced Customer Journeys with Dave Harris
Give an Ovation: The Restaurant Guest Experience Podcast - April 08, 2024 06:00 - 21 minutes ★★★★★ - 4 ratingsSend us a Text Message. Today we sit down with Shake Shack's CIO, Dave Harris. As you can imagine, he had some great insights on tech stacks, the balance between human and tech-centered hospitality, and the potential he sees AI having on the industry. If you're looking for some high level vie...
Restaurant Strategy in Action with Jared Cohen
Give an Ovation: The Restaurant Guest Experience Podcast - April 01, 2024 06:00 - 19 minutes ★★★★★ - 4 ratingsSend us a Text Message. Why should all of us care if restaurants are adopting a big-picture strategy? Sure, Mcdonald's should have a strategy team, if not an entire department. But let's get real - say you've got 14 locations. How do you justify having someone as talented and expensive as Jared...
Building Effective Restaurant Teams with Matt Tucker
Give an Ovation: The Restaurant Guest Experience Podcast - March 25, 2024 06:00 - 22 minutes ★★★★★ - 4 ratingsSend us a Text Message. Today's episode is with Matt Tucker, a titan in the industry who was formerly the President and COO of Olo, and is now the Head of Tock. Matt and Zack discuss: The 'cockroach' strategy—a testament to the relentless hustle required to weather the tempests of industry...
Slam Dunk Loyalty with Josh Halpern
Give an Ovation: The Restaurant Guest Experience Podcast - March 18, 2024 06:00 - 19 minutes ★★★★★ - 4 ratingsSend us a Text Message. Today's episode is with the CEO of Big Chicken and Beer Park, Josh Halpern, from whom we learn all about the good and the hard that comes from a star-backed brand. Sure, Shaq can bring them in. But how do you get them to stay? Stay tuned to find out, and learn some valu...
The Difference of a Few Degrees with Andy Husbands
Give an Ovation: The Restaurant Guest Experience Podcast - March 11, 2024 06:00 - 17 minutes ★★★★★ - 4 ratingsSend us a Text Message. Imagine treating every diner like Grandma – with warmth, affection, and a genuine concern for their experience. That's the philosophy Andy Husbands, the acclaimed chef behind Smoke Shop BBQ and the author of "Pitmaster," brings to our table in an eye-opening discussion a...
Compassion in the Culinary Industry with Jen Hidinger-Kendrick
Give an Ovation: The Restaurant Guest Experience Podcast - March 07, 2024 07:00 - 16 minutes ★★★★★ - 4 ratingsSend us a Text Message. Our episode today is a heartfelt conversation with the powerhouse behind Giving Kitchen, where we uncover the incredible journey that led Jen from personal tragedy to the founding of an organization that's the embodiment of hope for food service workers facing crisis. Th...
Compassion in the Culinary Industry with Jen Heidinger-Kendrick
Give an Ovation: The Restaurant Guest Experience Podcast - March 07, 2024 07:00 - 16 minutes ★★★★★ - 4 ratingsOur episode today is a heartfelt conversation with the powerhouse behind Giving Kitchen, where we uncover the incredible journey that led Jen from personal tragedy to the founding of an organization that's the embodiment of hope for food service workers facing crisis. Through Giving Kitchen, Jen...
Related Podcast for restaurateurs Topics