Leading with Authenticity with Ricky Richardson of Eggs Up Grill
Give an Ovation: The Restaurant Guest Experience Podcast
English - May 06, 2024 06:00 - 18 minutes - 12.5 MB - ★★★★★ - 4 ratingsMarketing Business Entrepreneurship restaurant podcast food podcast podcast for restaurateurs Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: The Golden (Chick) Rule with Brian Loescher
Next Episode: Dave's Playbook for a Hot Brand with Jim Bitticks
Today we talk with Ricky Richardson, a seasoned pro from TGI Fridays who is now leading Eggs Up Grill. Ricky shares practical insights on authentic leadership and managing high-energy environments while fostering emotional connections with teams and guests. He emphasizes the importance of passion and effective communication in the guest experience.
We also discuss integrating systems like Toast and kitchen displays to meet evolving customer expectations, alongside trends like upscale dining with vibrant atmospheres and off-premise dining.
Today's Ovation goes to you, Ricky!