Continuous Innovation with Craig Dunaway of Penn Station East Coast Subs

Give an Ovation: The Restaurant Guest Experience Podcast

English - April 22, 2024 06:00 - 18 minutes - 12.6 MB - ★★★★★ - 4 ratings
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Previous Episode: Mastering Marketing in the QSR Industry with Sergio Pérez

Next Episode: The Golden (Chick) Rule with Brian Loescher

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Today's guest is Craig Dunaway, COO of Penn Station East Coast Subs, who shares insights from his 25 years in the restaurant industry. Learn how to spot lasting trends, adopt new technologies wisely, and use a 'fast follow' approach to stay ahead without breaking the bank.

We'll dive into how third-party delivery services are changing the way customers interact with restaurants and why building personal connections is crucial. Discover how brands like Chipotle keep customers loyal despite challenges like rising labor costs and changing preferences.

Thanks, Craig!