Latest Cpaas Podcast Episodes
Design around communication
Take It From Your Peers - July 28, 2022 14:48 - 26 minutesInterior design and physical space influences our thoughts, actions, and communications every day. Beth Benzenberg, Director of Interior Design at SHYFT Collective, talks to us about how she integrates communications and technology into the spaces she designs.
Sweet retail communications with a candy legacy
Take It From Your Peers - July 14, 2022 10:00 - 20 minutesJohn Zeno Louisez, Chief Legacy Officer and owner of Zeno's Boardwalk Sweet Shop, walks us through the rich history of his stores. Louizes describes the recent dive into new and different communication channels and his experience with eCommerce and online retail.
Channel Partners and the IntelePeer Apex Partner Program
Take It From Your Peers - May 26, 2022 10:00 - 21 minutesWe reflect on the world's largest channel event, Channel Partners Conference and Expo, with Brent Earlewine, Senior VP of Indirect Channels. Earlewine’s vast experience includes building, recruiting, and cultivating an ecosystem of business partners to support omnichannel CPaaS. Learn more about...
Modern communication solutions for the healthcare industry
Take It From Your Peers - May 12, 2022 10:00 - 22 minutesMichael Ciancio, Vice President of Product Marketing, talks through how communication tools and telehealth can help improve your patients’ experiences in hospitals, dentists, and the healthcare industry as a whole. Failover, security, and ease of use make CPaaS an excellent choice for healthcare...
Conversational AI in our lives: Chat bots and artificial intelligence for business
Take It From Your Peers - April 28, 2022 10:00 - 13 minutesFrom consumer robot vacuums to voice automation, Coralina Quezada-Brito, Application Support Manager at IntelePeer, educates us on how far artificial intelligence has evolved. Businesses utilizing bots and machines to communicate and serve customers adapt faster without developers.
Spam, fraud, and phone number reputation
Take It From Your Peers - April 14, 2022 10:00 - 26 minutesMolly Weis, VP of Marketing and Communications at Numeracle, talks through the recent STIR/SHAKEN Caller ID Authentication framework and answers questions about call reputation and labeling. There’s a lot to learn and do about your call reputation management.
Artificial intelligence and psychology improving customer experience
Take It From Your Peers - March 24, 2022 10:00 - 24 minutesOur Chief eXperience Officer, Matt Edic, talks bots, natural language processing (NPL), and AI. Learn how combining communication workflow automation and psychology provides a better customer experience.
Improving customer experience (without a team of developers)
Take It From Your Peers - March 10, 2022 11:00 - 20 minutesBrian Gilman, CMO of IntelePeer, sits down to discuss how customers give their business to companies that provide superior service. Using a communications platform as a service (CPaaS) or low-code solution like Atmosphere Marketplace can help you communicate with customers on their preferred chan...
How to Scale Your Cloud Communications Business with Mike Tessler
In the Cloud w/2600Hz - January 12, 2022 14:00 - 23 minutesWe’re starting the new year strong with a true visionary in cloud communications--Mike Tessler, the co-founder and CEO of BroadSoft. We sat down with this pioneer in the unified communications space to talk about the state of the industry heading into 2022 and how to craft a strategy to go to ma...
Free UC w/2600Hz Podcast Episode 34: The 2021 Roundup Episode!
In the Cloud w/2600Hz - December 13, 2021 19:00 - 17 minutesIt’s that time of year again! This month, we’re reviewing the biggest trends and topics in the world of cloud communications in 2021. We hit on the rise of Microsoft Teams, the growing importance of Customer Experience (CX), the continued importance of CPaaS, and more! As promised, here’s the l...
CPaaS; or, How Did We Get Here?
In the Cloud w/2600Hz - November 08, 2021 21:00 - 17 minutesIn this month’s episode, Alisa and Clint are back with a history lesson! With all the talk of CPaaS and the future of cloud communications, we wanted to take a step back to see how the industry got here. We’ll trace that history from the PSTN days all the way up to the present, giving you an ins...
Free UC w/2600Hz Podcast Episode 32: Cloud Comms US Recap
In the Cloud w/2600Hz - October 13, 2021 21:00 - 15 minutesIn this month’s episode, Clint and Alisa are back to recap the Cloud Comms Summit US, an industry event organized by Cavell and the Cloud Communications Alliance. This conference brings together industry analysts and service providers to review big trends in the industry and forecast for the yea...
Take it From a Partner: Ben Rife, Bullfrog
Take It From Your Peers - September 20, 2021 06:11 - 12 minutesThis episode we chat with IntelePeer Partner and owner of Bullfrog, Ben Rife. We discuss the changes the industry has seen throughout his career as well as what we can expect looking forward as it relates to Webex Calling, new customer engagement strategies, and more. $5 for every listen this ...
Free UC w/2600Hz Podcast Episode 31: KAZOO & Microsoft Teams
In the Cloud w/2600Hz - September 01, 2021 17:00 - 14 minutesIn this month's episode, Clint chats with Micah Singer, the founder and Managing Director of TeamMate Technology. We chat all about our strategic partnership, which brings a Microsoft Teams Direct Routing integration to KAZOO, and why now's a great time to start offering your customers a Teams i...
Free UC w/2600Hz Podcast Episode 30: What's New with KAZOO?
In the Cloud w/2600Hz - August 16, 2021 15:00 - 25 minutesIn this month’s episode, Clint sits down with our Chief Technology Officer and Chief Architect to chat about all things in the world of KAZOO. We’ll talk about some of the new features and plumbing changes coming with the upcoming 5.x release, but—more importantly—address the “why” 2600Hz is mak...
Free UC w/2600Hz Podcast Episode 29: SpawnFest!
In the Cloud w/2600Hz - July 07, 2021 16:00 - 13 minutesIn this episode, 2600Hz’s Clint Mohs sits down with Bryan Paxton and Pablo Costas Sanchez, two organizers of the upcoming SpawnFest developer competition. Clint, Bryan, and Pablo discuss what SpawnFest is, who can participate, what’s up for grabs, and much more! For more information about the ev...
Microsoft Teams Voice: The Route Best Traveled
Take It From Your Peers - June 22, 2021 16:47 - 15 minutesWhat’s in a voice provider? Reliability? Scalability? Security? The choice is yours. As the industry solidifies the transition to virtual collaboration and Skype for Business begins its phase out, partners and customers across the industry are making the move to Microsoft Teams. But they should...
Free UC w/ 2600Hz Podcast Episode 28: Why Brand Loyalty is Key to Success
In the Cloud w/2600Hz - June 03, 2021 21:00 - 23 minutesIn this episode, 2600Hz's Alisa Bartash and Clint Mohs talk about customer churn and what you can do to help reduce it—or better yet—prevent it all together. We’ll share ways you can increase brand loyalty so your customers never think twice about jumping ship and going to a competitor, even if ...
Free UC w/ 2600Hz Podcast Episode 27: Equity in the Hybrid Workplace
In the Cloud w/2600Hz - May 04, 2021 14:00 - 20 minutesIn this episode, 2600Hz's Alisa Bartash and Clint Mohs tackle a topic that’s front of mind for many folks across nearly all industries--the hybrid workplace. While there are myriad things to be considered for the hybrid office to be successful, this episode focuses on the importance of equity wh...
Free UC w/ 2600Hz Podcast Episode 26: Why We're Running Out of Phone Numbers
In the Cloud w/2600Hz - March 29, 2021 20:00 - 28 minutesIn this episode, 2600Hz's Alisa Bartash and Clint Mohs talk about phone numbers and why we're running out of them. We'll give you a hint: it has to do with...technology! There are many everyday devices that use phone numbers and tons of creative ways businesses are utilizing phone numbers that y...
Free UC w/ 2600Hz Podcast Episode 25: Creating a Profitable Pricing Strategy
In the Cloud w/2600Hz - March 02, 2021 16:00 - 23 minutesIn this episode, 2600Hz's Alisa Bartash and Clint Mohs talk all about pricing and packaging - why having a compelling pricing strategy is so important, the key factors to consider when creating or updating your pricing strategy, best practices for choosing a pricing strategy, and more. Whether y...
Hello! You've reached IntelePeer's COVID-19 Vaccine Solution
Take It From Your Peers - February 11, 2021 20:20 - 18 minutesThis episode we sit down with IntelePeer's Director of Custom Engineering, Mack Greene to discuss the recent solution IntelePeer rolled for multiple counties where a comprehensive, accessible, and sustainable solution for COVID-19 vaccine scheduling was needed. Learn how the team turned the solu...
Free UC w/ 2600Hz Podcast Episode 24: A Look Ahead
In the Cloud w/2600Hz - January 29, 2021 17:00 - 6 minutesHappy New Year everyone! We are excited for 2021 and look forward to bringing you exciting new episodes with a twist...we want to keep the podcast fresh so we're switching things up a bit this year. This short and sweet episode gives you a sneak peek of what we're planning in 2021, how we're mak...
True stories of a NOC Engineer
Take It From Your Peers - January 12, 2021 18:56 - 14 minutesIntelePeer’s very own Jesse Davis dives into his experiences as a Tier II Engineer in our Denver, Colorado NOC. We cover everything from jumping out of airplanes to simplifying your workday with automation. Learn more about the inner workings of IntelePeer’s award-winning support team. $5 for e...
Free UC w/ 2600Hz Podcast Episode 23: All about the 2600Hz Community with Emily Ransford
In the Cloud w/2600Hz - December 01, 2020 16:00 - 13 minutesJoin 2600Hz Head of Marketing Alisa Bartash and Emily Ransford, 2600Hz's Community Manager, for a conversation about the online Community that 2600Hz has built over the past 10 years. In this episode, Alisa and Emily discuss how Emily is deep in the middle of transforming it into an even more ro...
Free UC w/ 2600Hz Podcast Episode 22: The Many Benefits of Streamlining Billing Operations with JK Chelladurai of OneBill
In the Cloud w/2600Hz - October 26, 2020 16:00 - 20 minutesJoin 2600Hz Head of Marketing Alisa Bartash and JK Chelladurai, Founder and CEO of OneBill, a leading Billing & Revenue Management platform provider, for a conversation about how you can enhance your customer's experience by streamlining your billing operations and revenue management. In this e...
Free UC w/ 2600Hz Podcast Episode 21: Six Months Later — How Coronavirus has Changed Telecom
In the Cloud w/2600Hz - September 24, 2020 16:00 - 27 minutesJoin 2600Hz Head of Marketing, Alisa Bartash, UC Pioneer & Chief Cloud Evangelist of the Cloud Communications Alliance, Dave Gilbert, and Chief Product Evangelist of Prodoscore, Crisantos Hajibrahim, as they chat about the impact COVID-19 has had on the world, and specifically the world of Telec...
Take it From an Analyst: Contact Centers Can Have Their Cake And Eat it Too
Take It From Your Peers - September 17, 2020 21:05 - 17 minutesPresident of Nemertes Research, Robin Gareiss joins the podcast to discuss the future and possibilities for the on-prem contact center. We cover the type of solutions that enterprises should have on their radar to align with the trajectory of the rapidly changing contact center environment and c...
Episode 20: How Call Analytics Can Transform Your Business with Jimmy Lim & Yasmin Gray of Xarios
In the Cloud w/2600Hz - August 05, 2020 16:00 - 15 minutesJoin 2600Hz Head of Marketing Alisa Bartash for a timely conversation about call analytics with two members of the Xarios Technologies team — Jimmy Lim, Vice President of Cloud Product, and Yasmin Gray, Product Marketing Manager. In this episode, they discuss why call analytics are so important ...
Intelligent Routing, A Country Boy Knows Best
Take It From Your Peers - August 04, 2020 15:03 - 15 minutesIntelePeer Solutions Engineer and Georgia native, Chris Whitworth, joins the podcast to discuss a recent utility company use case. For every listen to this episode, IntelePeer will be donating $5 to Team Rubicon. How did a massive gas company increase customer satisfaction, increase staff mo...
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