Episode 20: How Call Analytics Can Transform Your Business with Jimmy Lim & Yasmin Gray of Xarios

In the Cloud w/2600Hz

English - August 05, 2020 16:00 - 15 minutes - 10.7 MB
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Previous Episode: Episode 19: Reprioritizing Roadmaps & Business Agility with Patrick Sullivan

Next Episode: Free UC w/ 2600Hz Podcast Episode 21: Six Months Later — How Coronavirus has Changed Telecom

Join 2600Hz Head of Marketing Alisa Bartash for a timely conversation about call analytics with two members of the Xarios Technologies team — Jimmy Lim, Vice President of Cloud Product, and Yasmin Gray, Product Marketing Manager. In this episode, they discuss why call analytics are so important (even though they are often overlooked), how call analytics can be leveraged to help improve the customer experience, and some of the really innovative call center technology Xarios has brought to market. To keep the conversation going and to take advantage of a free trial of Dimensions on your KAZOO installation, email Jimmy at [email protected].