Latest Connectwisepodcastnetwork Podcast Episodes
Inside the Industry: A Navigate 2019 Special
ConnectWise Podcast Network - September 23, 2019 21:53 - 29 minutes ★★★★★ - 14 ratingsOn this special episode, host Lily Teplow speaks with four MSPs who will be leading peer-to-peer breakout sessions at Navigate 2019 North America. These speakers will cover topics ranging from building a successful MSP business to maximizing your partnership with Continuum. To learn more about...
The Current: A Navigate 2019 Special
ConnectWise Podcast Network - September 23, 2019 21:53 - 29 minutes ★★★★★ - 14 ratingsOn this special episode of The Current, host Lily Teplow speaks with four MSPs who will be leading peer-to-peer breakout sessions at Navigate 2019 North America. These speakers will cover topics ranging from building a successful MSP business to maximizing your partnership with Continuum. To l...
MSP Fast Track: 3 Tips to Grow Your MSP 3X
ConnectWise Podcast Network - September 03, 2019 20:23 - 45 minutes ★★★★★ - 14 ratingsAs the market continues to boom, more and more MSP players are entering the scene, causing MSPs to look for innovative new ways to overcome common obstacles to growth and profitability. During this hangout, MSP experts Communications Systems and Pensar discuss three distinct ways they've success...
Inside the Industry: 3 Tips to Grow Your MSP 3X
ConnectWise Podcast Network - September 03, 2019 20:23 - 45 minutes ★★★★★ - 14 ratingsAs the market continues to boom, more and more MSP players are entering the scene, causing MSPs to look for innovative new ways to overcome common obstacles to growth and profitability. During this hangout, MSP experts Communications Systems and Pensar discuss three distinct ways they've success...
The Current: Business Intelligence with BrightGauge
ConnectWise Podcast Network - August 26, 2019 19:22 - 14 minutes ★★★★★ - 14 ratingsOn this episode of The Current, host Lily Teplow speaks with Larry Garcia, Chief Revenue Officer (CRO) at BrightGauge, to talk about the importance of business intelligence, data analytics and reporting, and how MSPs can use KPIs and other metrics to accelerate business growth. To register...
Inside the Industry: Business Intelligence with BrightGauge
ConnectWise Podcast Network - August 26, 2019 19:22 - 14 minutes ★★★★★ - 14 ratingsOn this episode, host Lily Teplow speaks with Larry Garcia, Chief Revenue Officer (CRO) at BrightGauge, to talk about the importance of business intelligence, data analytics and reporting, and how MSPs can use KPIs and other metrics to accelerate business growth. To register for one of Bri...
Stories from the IT Nation: Firing Your Customers (2 of 2): How to Have the Tough Conversation
ConnectWise Podcast Network - August 06, 2019 16:15 - 32 minutes ★★★★★ - 14 ratingsFiring your clients is never easy. It may feel like you’re losing revenue, but retaining clients that are not on the same page will cost your company money. In the second of the two-part series, VP of Operations at Intrust IT Chad Adams and ConnectWise’s Product Marketing Manager Topher Barrow ...
Stories from the IT Nation: Firing Your Customers (1 of 2) - Identifying Red Flags of Negative Clients
ConnectWise Podcast Network - August 06, 2019 16:00 - 27 minutes ★★★★★ - 14 ratingsDo you feel like you and your client are not meeting each other’s expectations? In the first of the two-part series, VP of Operations at Intrust IT Chad Adams and ConnectWise’s Product Marketing Manager Topher Barrow discuss how to identify gaps in communication and how to reassess client relat...
MSP Fast Track: How MSPs Sell Security With Confidence
ConnectWise Podcast Network - August 01, 2019 10:00 - 59 minutes ★★★★★ - 14 ratingsMSP Fast Track: How MSPs Sell Security With Confidence
Inside the Industry: How MSPs Sell Security With Confidence
ConnectWise Podcast Network - August 01, 2019 10:00 - 59 minutes ★★★★★ - 14 ratingsInside the Industry: How MSPs Sell Security With Confidence
Inside the Industry: SaaS Backup with Dave LeClair
ConnectWise Podcast Network - July 29, 2019 10:00 - 23 minutes ★★★★★ - 14 ratingsSoftware-as-a-Service (SaaS) backup has become an important, but often overlooked, aspect of data protection. On this episode of Inside the Industry, host Lily Teplow sits down with Dave LeClair, senior director of product management at Continuum, to discuss common misconceptions around SaaS sol...
The Current: SaaS Backup with Dave LeClair
ConnectWise Podcast Network - July 29, 2019 10:00 - 23 minutes ★★★★★ - 14 ratingsSoftware-as-a-Service (SaaS) backup has become an important, but often overlooked, aspect of data protection. On this episode of The Current, host Lily Teplow sits down with Dave LeClair, senior director of product management at Continuum, to discuss common misconceptions around SaaS solutions, ...
Inside the Industry: Hack the Hackers
ConnectWise Podcast Network - July 12, 2019 18:48 - 59 minutes ★★★★★ - 14 ratingsWith hackers finding more and more innovative ways to steal your information, it becomes harder and harder to ensure that you have your clients’ needs covered. Beyond that, it’s even more difficult to get your SMB clients to care, due mainly to the fact that they don’t believe they’re a main tar...
MSP Fast Track: Hack the Hackers
ConnectWise Podcast Network - July 12, 2019 18:48 - 59 minutes ★★★★★ - 14 ratingsWith hackers finding more and more innovative ways to steal your information, it becomes harder and harder to ensure that you have your clients’ needs covered. Beyond that, it’s even more difficult to get your SMB clients to care, due mainly to the fact that they don’t believe they’re a main tar...
Stories from the IT Nation: Expanding Your Services and Staying Relevant in The Eyes of Your Customer
ConnectWise Podcast Network - July 05, 2019 16:00 - 27 minutes ★★★★★ - 14 ratingsAre you contemplating adding security services but not sure how to get started? How do you sell on the value of your services instead of reducing your prices to stay competitive? Karl Bickmore, CEO of Snap Tech IT, explains how his traditional MSP business started offering security services, ju...
Inside the Industry: The Wave of Automation with Tasos Tsolakis
ConnectWise Podcast Network - June 24, 2019 16:35 - 13 minutes ★★★★★ - 14 ratingsOn this episode of Inside the Industry, host Lily Teplow speaks with Tasos Tsolakis, Senior Vice President of Global Service Delivery at Continuum, about the wave of automation in IT. They discuss factors such as machine learning, artificial intelligence and automated processes and the impacts t...
The Current: The Wave of Automation with Tasos Tsolakis
ConnectWise Podcast Network - June 24, 2019 16:35 - 13 minutes ★★★★★ - 14 ratingsOn this episode of The Current, host Lily Teplow speaks with Tasos Tsolakis, Senior Vice President of Global Service Delivery at Continuum, about the wave of automation in IT. They discuss factors such as machine learning, artificial intelligence and automated processes and the impacts they are ...
MSP Fast Track: Dedicated Tech: Don't NOC it Till You Try It
ConnectWise Podcast Network - June 20, 2019 23:24 - 35 minutes - Video ★★★★★ - 14 ratingsLooking for more personalized support to help solve problems, improve processes and response times? Our Dedicated Tech program provides you with an assigned technical expert from our NOC that you manage and direct. Join us to learn more about Dedicated Tech and hear from Continuum partners who a...
Inside the Industry: Dedicated Tech: Don't NOC it Till You Try It
ConnectWise Podcast Network - June 20, 2019 23:24 - 35 minutes ★★★★★ - 14 ratingsLooking for more personalized support to help solve problems, improve processes and response times? Our Dedicated Tech program provides you with an assigned technical expert from our NOC that you manage and direct. Join us to learn more about Dedicated Tech and hear from Continuum partners who a...
The Current: MSP Ecosystem with Arlin Sorensen
ConnectWise Podcast Network - June 10, 2019 16:00 - 14 minutes ★★★★★ - 14 ratingsOn this episode of The Current, host Lily Teplow discusses which trends are impacting the MSP ecosystem with Arlin Sorenson, VP of Brand and Ecosystem Evangelism at ConnectWise and former CEO of HTG Peer Groups. Arlin also shares his perspective on how MSPs can benefit from networking and learni...
Inside the Industry: MSP Ecosystem with Arlin Sorensen
ConnectWise Podcast Network - June 10, 2019 16:00 - 14 minutes ★★★★★ - 14 ratingsOn this episode of Inside the Industry, host Lily Teplow discusses which trends are impacting the MSP ecosystem with Arlin Sorenson, VP of Brand and Ecosystem Evangelism at ConnectWise and former CEO of HTG Peer Groups. Arlin also shares his perspective on how MSPs can benefit from networking an...
Inside the Industry: How to Build the Right Vendor Network
ConnectWise Podcast Network - June 06, 2019 04:00 - 48 minutes ★★★★★ - 14 ratingsWe all know that SMBs need help when it comes to managing their IT, that’s a given. But when it comes to managing your own IT, are you confident that you are making the most of your tools and solutions? Every MSP has their own partner ecosystem that helps them to cater to their clients’ needs,...
MSP Fast Track: How to Build the Right Vendor Network
ConnectWise Podcast Network - June 06, 2019 04:00 - 48 minutes ★★★★★ - 14 ratingsWe all know that SMBs need help when it comes to managing their IT, that’s a given. But when it comes to managing your own IT, are you confident that you are making the most of your tools and solutions? Every MSP has their own partner ecosystem that helps them to cater to their clients’ needs,...
Stories from the IT Nation: How to Implement Customer Service Best Practices
ConnectWise Podcast Network - May 31, 2019 16:00 - 15 minutes ★★★★★ - 14 ratingsIn this episode of our Stories from The IT Nation podcast series, Alona Bolotnikova, Chief Perfectionist at Perfecting Service, and Topher Barrow, Product Marketing Manager at ConnectWise, talk about the steps and audits to put in place to measure customer service levels. Learn how to create an...
MSP Fast Track: Spring Cleaning—Sweep the Competition with RMM
ConnectWise Podcast Network - May 30, 2019 20:58 - 53 minutes ★★★★★ - 14 ratingsIs your current RMM solution provider holding you back from being able to scale your business, make your technicians more productive and ultimately creating a lot of unnecessary headaches? Hear how successful MSPs, Network Coverage, Owner, Terry Ledger and Hill Country Tech Guys, CEO and Owner, ...
Inside the Industry: Spring Cleaning—Sweep the Competition with RMM
ConnectWise Podcast Network - May 30, 2019 20:58 - 53 minutes ★★★★★ - 14 ratingsIs your current RMM solution provider holding you back from being able to scale your business, make your technicians more productive and ultimately creating a lot of unnecessary headaches? Hear how successful MSPs, Network Coverage, Owner, Terry Ledger and Hill Country Tech Guys, CEO and Owner, ...
Inside the Industry: Channel Evolution with Michael George
ConnectWise Podcast Network - May 29, 2019 17:59 - 42 minutes ★★★★★ - 14 ratingsOn this episode of Inside the Industry, host Lily Teplow sits down with Continuum CEO Michael George to talk about channel evolution—where we’ve been, where we are and where we are going. Michael reflects on his three major predictions for the channel in 2019, shares his perspective on how the c...
The Current: Channel Evolution with Michael George
ConnectWise Podcast Network - May 29, 2019 17:59 - 42 minutes ★★★★★ - 14 ratingsOn this episode of The Current, host Lily Teplow sits down with Continuum CEO Michael George to talk about channel evolution—where we’ve been, where we are and where we are going. Michael reflects on his three major predictions for the channel in 2019, shares his perspective on how the core need...
The Current: Cybersecurity as a Double-Edged Sword
ConnectWise Podcast Network - April 30, 2019 18:53 - 14 minutes ★★★★★ - 14 ratingsWelcome to The Current, Continuum's new monthly podcast examining the current trends int he MSP industry to help you prepare for what's next. On this episode, host Lily Teplow talks to Brian Downey, Senior Director of Security Product Management at Continuum, on the recently published cybersecur...
Inside the Industry: Cybersecurity as a Double-Edged Sword
ConnectWise Podcast Network - April 30, 2019 18:53 - 14 minutes ★★★★★ - 14 ratingsWelcome to Inside the Industry, ConnectWise's new monthly podcast examining the current trends int he MSP industry to help you prepare for what's next. On this episode, host Lily Teplow talks to Brian Downey, Senior Director of Security Product Management at Continuum, on the recently published ...
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