Latest Conflict prevention Podcast Episodes
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Gleb Tsipursky, office whisperer, on RTO done right
Crafting Solutions to Conflict - May 18, 2023 01:00 - 27 minutes ★★★★★ - 14 ratingsGleb Tsipursky and I first talked back in the early days of the pandemic, on Episode 66, published on April 1, 2020. Then, Gleb was focused on how businesses could prepare for a lengthy pandemic and minimize its impacts. Now, he is helping clients effectively address the challenges of hybrid wor...
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Open The Front Door communication
Crafting Solutions to Conflict - May 11, 2023 01:00 - 5 minutes ★★★★★ - 14 ratingsOpen The Front Door is a communication framework. It was developed by Tasha Souza, when she was a professor at Boise State University. It’s a helpful tool to use in hot moments in the classroom – and beyond, I think! O -- Observe. T -- Think. F -- Feel. D -- Desire. State what you Observe, fac...
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More on BATNAs and WATNAs
Crafting Solutions to Conflict - May 04, 2023 01:00 - 4 minutes ★★★★★ - 14 ratingsThe classic book Getting to Yes gives us the B A T N A, which stands for Best Alternative to a Negotiated Agreement. As you might guess, W A T N A stands for your worst alternative to a negotiated agreement. Even in a straightforward dispute about money, the parties need to understand just h...
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Nellie Harden on courageous conversations with tween and teen daughters
Crafting Solutions to Conflict - April 27, 2023 01:00 - 31 minutes ★★★★★ - 14 ratingsNellie Harden is a family life and leadership coach. Her 6570 project represents the 18 years parents have to raise their offspring to be adults. Nellie shares key guideposts to prepare for and engage in courageous conversations with tween and teen daughters. You can learn more about Nellie’s w...
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What’s your BATNA (and WATNA)?
Crafting Solutions to Conflict - April 20, 2023 01:00 - 3 minutes ★★★★★ - 14 ratingsThe classic book Getting to Yes introduced the idea of your BATNA or Best Alternative To a Negotiated Agreement. Your WATNA is the Worst Alternative To a Negotiated Agreement. Understanding these can help you weigh how flexible you are in attempting to reach an agreement. Do you have comments ...
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Finding the ZOPA
Crafting Solutions to Conflict - April 13, 2023 01:00 - 4 minutes ★★★★★ - 14 ratingsThe ZOPA is the Zone of Possible Agreement. It’s usually considered in the context of business or sales negotiations. The Zone is the overlap between, for example, what a seller is willing to accept for a car and what a buyer is willing to pay. Or what an employer is willing to pay and an emplo...
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Beth Fisher-Yoshida on New Story, New Power: A Woman’s Guide to Negotiation
Crafting Solutions to Conflict - April 06, 2023 01:00 - 28 minutes ★★★★★ - 14 ratingsBeth Fisher-Yoshida has a new book, New Story, New Power: A Woman’s Guide to Negotiation. We discuss culture, stories, patterns, and habits. And practical tools to help you move away from what holds you back and reinforce what helps. You can learn more about Beth’s work and contact her here: ht...
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Honoring humility
Crafting Solutions to Conflict - March 30, 2023 01:00 - 4 minutes ★★★★★ - 14 ratingsHumility is a concept that is misunderstood at times. Some believe that it suggests a low opinion of yourself, that it is a sign of weakness. In fact, the more accurate understanding is that humility is a character strength. It is an indication that you have confidence in your abilities and – b...
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Creating a conflict mantra
Crafting Solutions to Conflict - March 23, 2023 01:00 - 5 minutes ★★★★★ - 14 ratingsMy last two guests touched on the idea of using a personal mantra to handle conflict more effectively. Pattie Porter shared that, inside her head, she has several phrases that she has created to help her achieve centering and stabilization when she feels triggered in a conversation. Treena Reill...
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Treena Reillkoff on the book Grief & Fatigue, offering hope and resilience, with proceeds supporting Ukrainian refugees
Crafting Solutions to Conflict - March 16, 2023 02:03 - 27 minutes ★★★★★ - 14 ratingsTreena Reillkoff works as a Trauma Informed Conflict Management and Resiliency Specialist. We discuss how specific tools, practices, and perspectives can allow us to recognize and nurture resiliency in ourselves and others. Treena is one of 106 co-authors, from 27 countries, and 11 languages who...
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Lessons from Spring Training
Crafting Solutions to Conflict - March 09, 2023 02:00 - 4 minutes ★★★★★ - 14 ratingsAt this time of year, Major League Baseball teams are engaged in Spring Training. What could baseball’s Spring Training have to do with conflict? I see a few lessons to learn about conflict prevention. There’s the very basic idea that practice makes us better – at virtually everything. Probably...
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Messages sent and messages received
Crafting Solutions to Conflict - March 02, 2023 02:00 - 5 minutes ★★★★★ - 14 ratingsMy guest last time, Pattie Porter, talked about Verbal Akido. One point that Pattie made is that something that feels like an “attack” may not be intended to be one. As is true with so much in communications that don’t feel comfortable, I would do well to take a beat, pause for a moment, gather ...
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Pattie Porter on Verbal Akido, in theory and in practice
Crafting Solutions to Conflict - February 23, 2023 02:00 - 26 minutes ★★★★★ - 14 ratingsFor nearly thirty years, Pattie Porter has helped people get better at handling conflict through her work as a coach, trainer, academic, and other roles. And her podcast, the Texas Conflict Coach, shared some of her wisdom. In the last few years, Pattie has become a student and practitioner of ...
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Battles of attrition
Crafting Solutions to Conflict - February 16, 2023 02:00 - 3 minutes ★★★★★ - 14 ratingsUsually battles of attrition are associated with violent clashes in wartime. One side tries to wear down the other, to wear them down, exhaust them. But these battles can appear in interpersonal relationships, too. In those situations, there can be a dynamic effect that can alter the relationsh...
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Getting emotional
Crafting Solutions to Conflict - February 09, 2023 02:00 - 4 minutes ★★★★★ - 14 ratingsIt’s not unusual to hear the admonition “Don’t get emotional” in the context of conflict. What poppycock. We are humans and we have emotions. It’s far better to recognize that fact, to acknowledge our emotions, and to think about what they are telling us. We should, of course, avoid being ruled ...
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Kristin MacDermott on the Four Family Meetings program
Crafting Solutions to Conflict - February 02, 2023 02:00 - 27 minutes ★★★★★ - 14 ratingsKristin MacDermott is the creator of the Four Family Meetings program. This approach allows families and the individuals within them to begin with a positive perspective through storytelling, move on to the essential topic of handling conflict, explore the importance of boundaries, and strengthe...
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“No, and” instead of “no, but”
Crafting Solutions to Conflict - January 26, 2023 02:00 - 4 minutes ★★★★★ - 14 ratingsIn improvisation, “yes, and” is the idea that one person makes a statement and then – whatever it is – the next person affirms it and then builds on it. That concept has been applied to communication. I talked about “Yes, and” in communication back in Episode 24, published on June 12, 2019. Woul...
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“Spare”, Prince Harry, and airing dirty laundry
Crafting Solutions to Conflict - January 19, 2023 02:00 - 5 minutes ★★★★★ - 14 ratingsFrom a conflict perspective, what was the point of airing the dirty laundry in Prince Harry’s memoir, Spare? Telling your own side of a story is a very common desire. Perhaps his intention is to raise his standing (and Meghan’s) in the court of public opinion – which may be working or may be ba...
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David Tate on Conscious Accountability
Crafting Solutions to Conflict - January 12, 2023 02:00 - 24 minutes ★★★★★ - 14 ratingsDavid Tate is the author, along with Marianne Pantalon and Daryn David, of Conscious Accountability: Deepen Connections, Elevate Results. We talk about expanded awareness, deliberate intentions, informed actions, and being responsible for our impact. You can learn more about his work Conscious ...
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Playing to your strengths
Crafting Solutions to Conflict - January 05, 2023 02:00 - 3 minutes ★★★★★ - 14 ratingsLast week, I was certain – if you looked – that you could find some successes with conflict in 2022. This week, I am equally confident that you can build on your strengths in 2023. For example, it may be that you are quite good at welcoming varied perspectives. Or you enjoy ensuring regular comm...
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Looking back and finding successes
Crafting Solutions to Conflict - December 29, 2022 02:00 - 3 minutes ★★★★★ - 14 ratingsI invite you to look back on the year and see what you did well, what you did right, regarding conflict. The positives can take a range of forms. There may have been a very good conflict: a situation in which tough issues were grappled with. A little tougher to see is the potential bad conflic...
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Stephen McGarvey on how to Ignite a Shift
Crafting Solutions to Conflict - December 22, 2022 02:00 - 24 minutes ★★★★★ - 14 ratingsStephen McGarvey is the author Ignite a Shift: Engaging Minds, Guiding Emotions, and Driving Behavior. We discuss motivation, the importance of being understood, and the impact of certain words. Plus, I ask Stephen this question: “Why is this not creepy and manipulative?" Listen to our conversa...
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Disappointment, expectations, and reality
Crafting Solutions to Conflict - December 15, 2022 02:00 - 4 minutes ★★★★★ - 14 ratingsAuthor and speaker John C. Maxwell is credited with coining this phrase: “Disappointment is the gap that exists between expectation and reality.” It’s usually more difficult to change reality than to change our expectations. In circumstances of interpersonal conflict, change is often the key pie...
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Josh Patrick on failing fast and cheap
Crafting Solutions to Conflict - December 08, 2022 03:17 - 23 minutes ★★★★★ - 14 ratingsJosh Patrick is a business consultant who has learned from – and continues to learn from – personal experience and work with clients, as well as reading, writing, speaking, and podcasting about the challenges business owners face. Business owners can face internal conflicts – engaging in behavi...
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Following up – to reinforce or to repair
Crafting Solutions to Conflict - December 01, 2022 02:00 - 4 minutes ★★★★★ - 14 ratingsWhen you have an infrequent in-person conversation, think back to it. How did it go? Most important, what can you do now to follow up to improve that relationship? What can you do to increase the odds of positive conflict (creative and collaborative) in the future? If you had a good talk, sei...
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Recognizing salience bias
Crafting Solutions to Conflict - November 24, 2022 02:00 - 4 minutes ★★★★★ - 14 ratingsCognitive biases represent shortcuts in our thinking and how we reach conclusions. You can learn about Overcoming confirmation bias in Episode 129, published on June 16, 2021. Managing availability bias is the topic of Episode 143, published on September 22, 2021. And Episode 176, published on M...
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In-person gatherings and online meetings
Crafting Solutions to Conflict - November 17, 2022 02:00 - 5 minutes ★★★★★ - 14 ratingsWe are now coming into the time of year for traditional family gatherings. For many years, these in-person celebrations have been the time to tackle difficult conversations and make important decisions. Lots of families are coming together this season for the first time since 2019. In the depth ...
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Going along to get along
Crafting Solutions to Conflict - November 10, 2022 02:00 - 5 minutes ★★★★★ - 14 ratingsGoing along to get along can be a good idea – sometimes. When you find yourself giving in – accommodating in Thomas-Kilmann theory – too often, you might stop and think about that. Do you not care about the outcome of a decision? Are you afraid to speak your mind? Are you going to be silenced by...
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Amanda Holmes on honoring her late father’s business values and her own
Crafting Solutions to Conflict - November 03, 2022 02:39 - 29 minutes ★★★★★ - 14 ratingsAmanda Holmes, daughter of the renowned sales strategist Chet Holmes, was 24 when she inherited her father’s vast business interests and his legacy – with no preparation of any kind. We talk about her journey over the last ten years as she grew into her role as CEO by following her instincts, ...
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200 Episodes – looking back and looking forward
Crafting Solutions to Conflict - October 27, 2022 00:49 - 5 minutes ★★★★★ - 14 ratingsJust last week, I was in a conversation about the key question for a would-be podcaster. Why do you want to do this? I had a clear answer to that question in 2018 during Seth Godin’s podcasting workshop (7 intensive weeks and 35 lessons) and my answer is the same in 2022, on Episode 200. But,...
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