Crafting Solutions to Conflict
281 episodes - English - Latest episode: 4 days ago - ★★★★★ - 14 ratingsReady for practical and positive perspectives on conflict? Join host Jane Beddall, M.A., J.D., to explore ways to preserve and restore harmony by preventing or limiting conflicts that may damage valued relationships and to effectively resolve those that may occur. We will talk about elephants in the room, expanding pies, the problem with cookie cutters, and much more. If you don’t know what those things mean, you will enjoy learning about them. If you do know them, you will be able to expand your understanding with some new points of view to consider. Would you like to learn more about Jane and her 30-year fascination with conflict, her work as a mediator and a Certified CINERGY® Conflict Coach? Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Please visit https://www.dovetailresolutions.com/ or https://www.linkedin.com/in/janebeddall/, or start a conversation at [email protected]!
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Episodes
Easing in instead of jumping in
April 25, 2024 01:00 - 4 minutes - 3.49 MBWhen getting into a cold pool, lake, river, or ocean, some people want to jump in and some want to ease in. It’s a personal preference and it would be hard to say that one is genuinely better than the other. Challenging conversations may be different. Easing into a tough conversation is more likely to lead to a productive talk. If someone comes at me full steam ahead, my defensive mechanisms will jump up just as fast as the other person jumps in, talking. I can avoid assumptions. I can av...
Giving away the things that don’t matter
April 18, 2024 01:00 - 3 minutes - 2.9 MBMy most recent guest, Michael Phillips, talked with me about his book, The Naked Negotiator. The book’s title comes from its focus on the basics: the principles that apply across the board to all sorts of negotiations. One idea Mike shared is “giving away the things that don’t matter.” If we think like problem solvers, and not like warriors, when we are engaged in a negotiation, we can more easily give away the things that don’t matter to us. If the other person cares a great deal about whe...
Michael W. Phillips on “The Naked Negotiator”
April 11, 2024 01:00 - 24 minutes - 22.7 MBMichael W. Phillips joins me to talk about his book, The Naked Negotiator. Mike chose that catchy title to capture the idea that when you strip away the specifics of a particular challenge you find the bare bones – the basic principles of negotiation. To find Mike online, search for “naked negotiator”. On X or twitter: @negotiationguru. On LinkedIn: “Michael Phillips naked negotiator” will take you to his profile. Do you have comments or suggestions about a topic or guest? An idea or questi...
Let’s talk about gossip
April 04, 2024 01:00 - 4 minutes - 3.64 MBCan gossip have a good side? According to social scientists, even more fundamental than answering that question is accepting that we all do it and we have for many generations. Gossip can be good. Apparently, it depends on the context. Here are some ideas from an online article posted on NBC Better by Today: Psychologists say gossiping is a social skill. Here's how to know if you're doing it right. https://www.nbcnews.com/better/lifestyle/psychologists-say-gossiping-social-skill-here-s-how...
WAIT: Why Am I Talking?
March 28, 2024 01:00 - 4 minutes - 3.9 MBTerry Teale, my most recent guest, mentioned a useful concept: the WAIT idea. That’s W. A. I. T. A very handy and easy to understand acronym. It stands for Why Am I Talking? We can take a little time, be comfortable with silence – even if only briefly – and think before speaking. Will my contribution to a discussion be relevant? Helpful? Is now the right time? Am I the right person? Do you have comments or suggestions about a topic or guest? An idea or question about conflict management...
Terry Teale on “The Art of Mediation”
March 21, 2024 01:00 - 26 minutes - 23.9 MBTerry Teale visits the show this week. Terry is the co-author, along with Michael Fraidenburg, of "The Art of Mediation, Key Skills for New Mediators: Exploring Challenges, Growth, and Success in Mediation". We talk about viewing mediation as charting the course to positive change, golden questions, and understanding risk. You can learn more about their work and the book here: https://www.theartofmediation.org/ You will also find free access to a chapter! Do you have comments or suggestion...
Practicing pause behaviors
March 14, 2024 01:00 - 4 minutes - 3.36 MBIn our conversation about dealing with mercurial people, especially bosses, John Volturo (my most recent guest) shared insights about what to do to regulate yourself when you realize that you should take a pause before you are entangled in disagreement, or once you are. Pause behaviors can engage different parts of the body and different senses: eyes, ears, lungs, hands, and scents. It’s important to find what works for you, not someone else. Try out a few possibilities and then practice the...
Revisiting vs. ruminating
March 07, 2024 02:00 - 3 minutes - 3.15 MBWhen we have been involved in an unpleasant conflict with a person or people important to us, it’s not surprising if our thoughts return to a specific event or time period. Ruminating is running the same negative thoughts through your mind over and over. You don’t serve yourself well by ruminating and you don’t help the relationship, either. The same persistent negative thoughts, often self-critical, do nothing to address the conflict. By revisiting the situation in your mind, you could focu...
John Volturo on dealing with mercurial people
February 29, 2024 02:00 - 26 minutes - 24.3 MBJohn Volturo, an executive coach, joins me to talk about dealing with mercurial people, especially bosses. John also offers insights on pause behaviors, empathy and why gossip is not always a bad thing. To learn more about his work and to contact John send him a message through LinkedIn: https://www.linkedin.com/in/johnvolturo/ Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutio...
Applying the Johari Window model
February 22, 2024 02:00 - 4 minutes - 3.94 MBLast week, I talked about the general idea of the Johari Window Model. How do the four quadrants of the Open Area, the Blind Area, the Hidden Area, and the Unknown Area work? Full credit here to a website called HelpfulProfessor.com.: https://helpfulprofessor.com/johari-window-examples/ I encourage listeners to check out their Harry Potter example – better than any that I could create. With that small bit of explanation, you can consider how the Johari Window Model could serve you.If you are...
Understanding the Johari Window model
February 15, 2024 02:00 - 4 minutes - 3.83 MBThe Johari Window model is a visual framework, with four quadrants. Its goal is to improve self-awareness, including understanding your conscious and unconscious biases. The model is typically used in some sort of team setting. The workplace is the most obvious application. Extended families, too, often work together in some sense – to share time and resources. Next time a focus on putting the model into use. These websites offer particularly helpful information on the model: https://www.m...
David Gage on partnership charters
February 08, 2024 02:00 - 25 minutes - 23.6 MBDavid Gage visits the show to talk about the work that flows from the concept spelled out in his book, The Partnership Charter: How to Start Out Right With Your New Business Partnership (or Fix the One You’re In). The Charter goes beyond legal themes to help partners discover, discuss, and document just how they want their partnership to work. You can learn more about the book and the process that David and his associates use to assist partners here: https://www.PartnershipCharter.com . Dav...
Doing what you can and then moving on
February 01, 2024 02:00 - 3 minutes - 3.01 MBIt’s a two-step process. And the second part might be the more important. Before you move on, do what you can to improve the situation. Resolve the conflict, on your own or with professional help. Or, if that is not possible, perhaps you can mitigate it. Or perhaps just open some eyes and minds. Then, know you did what you could. And move on with your life. Not slamming doors and also not getting stuck in the doorway. My most recent guest talked about moving on as part of a specific process ...
The power of cumulative effect
January 25, 2024 02:00 - 4 minutes - 3.71 MBThe power of the cumulative effect is often overlooked and underestimated. Microaggressions are an excellent example of the power of the cumulative effect: the ongoing repetition of the indignities has an impact greater than one or two. My most recent guest mentioned them when discussing unconscious bias. https://bit.ly/3vDo04G “Buki Mosaku on navigating unconscious bias” I previously talked about understanding what microaggressions are and what to do about them.https://bit.ly/3e4u7QW “What...
Buki Mosaku on navigating unconscious bias
January 18, 2024 02:00 - 30 minutes - 27.5 MBBuki Mosaku is the author of “I Don’t Understand: Navigating Unconscious Bias in the Workplace”. We discuss the inevitability of unconscious bias in the workplace and recognizing that it isn’t always a one-way street. We talk about simple and complex unconscious bias: how to think about bias and concrete steps for each of us to take to address it. Most specifically: using the simple phrase, “I don’t understand?”, delivered as a question, to start a conversation about bias. You can learn m...
Applying The Platinum Rule in end-of life situations
January 11, 2024 02:00 - 5 minutes - 4.68 MBThe well-known Golden Rule can fall short when applied in end-of-life situations. A research article makes the case for The Platinum Rule. The Platinum Rule: A New Standard for Person-Centered Care, by Harvey Max Chochinov, OC, PhD, MD, FRCPC : https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9145569/ “The Platinum Rule, which would have us consider—doing unto patients as they would want done unto themselves—offers a standard that is more likely to result in treatment decisions that are consis...
Understanding The Platinum Rule
January 04, 2024 02:00 - 4 minutes - 3.23 MBThe general idea of The Golden Rule is to do unto others as you would have them do unto you. Less well-known, The Platinum Rule states you should treat others the way they would like to be treated. Taking a step beyond The Golden Rule to The Platinum Rule can help us to connect better with the other person, to step away from our natural and normal impulse to see everything through our own eyes, and to be more curious about the view the other person sees. Do you have comments or suggestions ...
Fan favorites of 2023
December 28, 2023 02:00 - 4 minutes - 3.8 MBI hope that listeners have enjoyed what they have heard this year. Here are a few favorites: “We reap what we sow”, Episode 256, published on November 22, 2023. https://bit.ly/3Gdp2X5. It was followed by Episode 257: “What seeds will you sow now?”, published on November 29, 2023.https://bit.ly/482bl9i Jay Hughes was back to discuss a favorite topic. Episode 258: “Jay Hughes on the role of elders in flourishing families” was published on December 6, 2023. https://bit.ly/3sZCniO You can als...
Nick Rion on creating “conflict-ready” relationships
December 21, 2023 02:00 - 24 minutes - 22.5 MBNick Rion is a personal and professional relationship coach. We talk about creating relationships intentionally, understanding what we want from a relationship. Nick’s framework of ten habits can help set up a relationship to be “conflict-ready”, able to handle disagreements that inevitably happen. You can learn more about Nick’s work and contact him through his website: https://www.nicolasrion.com/ Do you have comments or suggestions about a topic or guest? An idea or question about confli...
The elusive perfect answer
December 14, 2023 03:26 - 5 minutes - 4.21 MBWe can have the very best of intentions when we deeply desire the perfect answer. Most of the time, there is none. When we find ourselves with a problem to solve or a situation to deal with we can develop a laser focus, bent on discovering that perfect answer. The only solution. We can expend lots of time and energy searching endlessly and fruitlessly for it. Or we could simply put off making a decision that we actually know has no perfect answer, in the vain hope that one will simply appea...
Jay Hughes on the role of elders in flourishing families
December 07, 2023 02:00 - 32 minutes - 29.3 MBJay Hughes is back for a second visit to the podcast. Jay has spent decades devoted to service to families. He has more insights into how to help families flourish than we can cover in a single podcast episode. Today, we are focused on a topic of particular interest to Jay: how elders help families thrive. Identifying potential elders, nurturing them, and as they step into and inhabit the role, how they serve the family in the present time and in ensuring the family’s future. In 2021, frie...
What seeds will you sow now?
November 30, 2023 02:00 - 4 minutes - 3.92 MBLast time, I talked about seizing the opportunity to use an annual, or at least periodic, event to check in on ourselves. What seeds have we sown? What are we reaping? f you did check in, and you don’t like what you see, what seeds will you sow now? It would be good to think in terms of seeds: small things. Things that can grow, with attention, into bigger things. Not trying to plant a full oak tree, but an acorn with a seed inside. Start small and build. Make a commitment to try to change...
We reap what we sow
November 23, 2023 02:00 - 4 minutes - 3.38 MBWhen this episode publishes, it will be Thanksgiving Eve in the U.S. Let’s focus on the harvest perspective. We reap what we sow. Annual events – and those that happen more frequently but have a set occurrence – present an opportunity. We can check in on ourselves. We can take a little time to stop and think about what we are doing all the time, routinely. What expectations have been set in our family about how we interact with each other? What have we sown? And now, what are we reaping? ...
Vincent Valeri on helping rising gens find their own way
November 16, 2023 02:00 - 23 minutes - 21.8 MBVincent Valeri helps rising gen members of successful families to find their own way. As they determine what success means to them and how that relates to the broader family, they benefit from Vincent’s experience of having been part of his own family’s business as a young man. You can learn more about Vincent here: https://www.linkedin.com/in/vincentvaleri/ You can also reach him and learn more about his firm’s work here: [email protected] https://cmgpartners.ca/ Do you have commen...
Reflections on FFI’s Global Conference: Evolving the Conversation
November 09, 2023 02:00 - 4 minutes - 4.23 MBEvolving the Conversation: conversation is communication. And communication is essential to handling conflict well: keeping the good kind collaborative and creative and addressing the bad kind before it gets ugly. One research-based presentation I attended was about understanding the very different perspectives that individuals in a family business may have in a nearly identical situation. And, how those individual perspectives will likely evolve through the passage of time and life events....
Kirby Rosplock on navigating conflict in the family office space
November 02, 2023 01:00 - 26 minutes - 24.1 MBKirby Rosplock has honed her expertise in the area of family offices over a number of years. She has written – and continues to write – about insights she has gleaned and has created a learning platform to accompany her consulting practice. We talk about how to navigate conflict in the family office space and her Four Circle Governance Model. You can find her on LinkedIn here: Kirby Rosplock, PhD | LinkedIn. Information about her consulting firm is here: www.TamarindPartners.com Her educat...
Steadfast or stubborn
October 26, 2023 01:00 - 4 minutes - 3.22 MBWhen we hear the word steadfast, we hear something positive. Especially when applied to ourselves. Strong, committed, loyal perhaps. Stubborn? Not so positive. Particularly when applied to another person. Pigheaded. Unreasonable. Impossible to deal with. How should we navigate steadfast and stubborn, from a conflict perspective? We can strive to be steadfast regarding our principles, our values. We can be committed to integrity, to fairness. And we can avoid being stubborn about our opini...
The grief behind the grievance
October 19, 2023 01:00 - 3 minutes - 3.17 MBThe word “grievance” appears regularly in the context of workplace conflict. In the U.S. and other English-speaking countries, it usually refers to a document filed by a union to raise a complaint of some sort of wrong-doing. Recently, the term “grievance” has been cropping up more and more often in other contexts. In the U.S., it’s being applied to groups of people in cultural and political spheres. Looking at the idea of grief behind the grievance: grief is often the result of loss. Grie...
Thank yous past, present, and future
October 12, 2023 01:00 - 4 minutes - 3.96 MBI am excited and proud to publish Episode 250. That’s a lot of weeks since January 2019.Big thanks to my audience, guests, podcasting pals (especially Steve, Tania, Curtis, Danny, Heidi, and Matt), my friends and family. Also, all who suggest possible topics and guests. Keep those ideas coming, please! Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at [email protected]! And you can learn...
Penny Tremblay on conflict resolution from the inside out
October 05, 2023 01:00 - 27 minutes - 25.6 MBPenny Tremblay’s book, Sandbox Strategies for the New Workplace, Conflict Resolution from the Inside Out, has an array of insights that can be applied both in the workplace, and beyond. We talk about remembering to focus on our own role in interpersonal conflict. What pushes our buttons may not push others – so let’s look at our own buttons. You can learn more about Penny and her work here: https://pennytremblay.com/ Do you have comments or suggestions about a topic or guest? An idea or q...
Thoughts on Seth Godin’s “Getting to no”
September 28, 2023 01:00 - 3 minutes - 2.86 MBJust plain no can be important and difficult in a valued ongoing relationship. “No, I won’t.” “No, you can’t.” “No, that isn’t going to work.” Sometimes we can’t bring ourselves to believe that the best answer – and maybe the only answer – is no. Other times, we fully recognize that no is the answer, yet it’s so hard to say. It can be tempting to avoid, delay, or fudge the no. And rarely a good idea. Do you have comments or suggestions about a topic or guest? An idea or question about c...
Family business LVMH’s plan has a flaw
September 21, 2023 01:00 - 4 minutes - 3.8 MBYou may have heard glowing reviews recently of the succession planning at the giant conglomerate and family business LVMH. The founder, Bernard Arnault, has been applauded for how he has worked to position his five children to succeed in the business. Mr. Arnault, a successful corporate raider, has worked hard to keep his own firm out of reach of others like him. Here’s the flaw: what we have heard and what we can infer no one has likely heard. Who, exactly, is going to lead the business an...
Bess de Boer on fear as the main ingredient in conflict
September 14, 2023 01:00 - 26 minutes - 24.1 MBBess de Boer is convinced that fear is the main ingredient in conflict. Bess works with people in conflict to see that the other person is trapped in the same predicament, then allowing each person to resurface their vulnerability and feel safe to be themselves. You can learn more about her work here: https://www.bessdeboer.com/. You can watch her TedX talk here: https://www.youtube.com/watch?app=desktop&v=TSeYz3V2wcIhttps://www.youtube.com/watch?app=desktop&v=TSeYz3V2wcI Do you have comm...
Turning the page
September 07, 2023 01:00 - 3 minutes - 2.94 MBIn a situation of continuing negative conflict, finding a time to turn the page can be helpful. It can assume different forms. You could use some sort of “marker” to suggest to the other person or people involved that you find a way to resolve the situation. A date on the calendar. A passage of time. An event. You may also consider your own perspective on a conflict, without regard to the others involved. Is it time to say “enough” to yourself? Do you have comments or suggestions about...
When you have little to say
August 31, 2023 01:00 - 3 minutes - 2.65 MBWhen you have little to say, say very little. You don’t need to share an opinion that creates needless nasty conflict. You won’t convince people by saying the same words again and again. Allowing everyone to speak, especially before you speak again, is a wise idea. Waiting in silence for someone else to gather their thoughts is worth any discomfort you may feel. Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution...
Let’s talk about prenups
August 24, 2023 01:00 - 5 minutes - 4.8 MBMost people don’t want to talk about prenuptial agreements, even if they want one to happen. But they should. When? If parents feel that it would be a good idea, they are wise to discuss the concept with their children long before a potential life partner arrives on the scene. What? Remember that it should be presented as a proposed contract between the spouses. Not a mandate. Who should present it? It’s important to think about what message is being delivered. Talking about a prenup in ...
Nathan Dungan on money, habits, values, and well-being
August 17, 2023 01:00 - 29 minutes - 26.6 MBNathan Dungan and I discuss how Nathan works with young adults and their families to better understand the dynamic between trusts and beneficiaries, prenups as part of an intentional preparation for life as a couple, and how to engage multiple generations to share, understand, and create their money stories. You can learn more about his work and contact him here: http://www.sharesavespend.com/ Do you have comments or suggestions about a topic or guest? An idea or question about conflict ma...
Resisting the bait
August 10, 2023 01:00 - 4 minutes - 3.42 MBWhat should you do about a situation where you are being deliberately baited: in a one-on-one setting, in a small group, or in a polarized family? Don’t rise to the bait! I can see no upside to that and plenty of potential downside. Choose not to avoid the conflict but to resist the bait. What would that look like? You could carefully frame the message you want to send. With or without explicitly mentioning the bait. But thinking through how to move toward a better situation, not make thing...
Making a plan
August 03, 2023 01:00 - 4 minutes - 3.34 MBWe may try to ignore, minimize, or delay dealing with a conflict. And then we can pivot in the other direction and rush to jump into action. Better to make a plan about how to address it. Start with who, what, where, when, how, and why. And perhaps add in a “what if” to allow for the dynamics of addressing the situation. Learn more about the Purposeful Planning Institute here: https://purposefulplanninginstitute.com/ Do you have comments or suggestions about a topic or guest? An idea or qu...
Two views on mirroring
July 27, 2023 01:00 - 4 minutes - 3.43 MBIn 2016, a book titled Never Split the Difference was published by Chris Voss, a former FBI hostage negotiator. Voss offers nine principles to use in negotiations. One of them is mirroring. In a nutshell, mirroring means using the last one to three words the other person used, without agreeing or disagreeing, but using an inquisitive tone. The idea is that you sound like you are paying close attention to what the other person is saying. One view is that this type of negotiating tactic will...
Samantha Drum’s take on high-conflict personalities
July 20, 2023 01:00 - 27 minutes - 24.9 MBSamantha Drum has used her experience with high-conflict personalities to hone her expertise and create practical ideas about how to deal with these people effectively. How to identify them. And how to minimize chaos in your own life. Her five-point playbook crystallizes five essential skills that will help you defuse any argument. You can learn more and access resources at her website: https://www.controlledconfrontation.com/ The Argument Playbook is here: https://www.controlledconfrontati...
Bias about bias
July 13, 2023 01:00 - 4 minutes - 3.92 MBEarlier episodes have addressed different types of cognitive biases. They represent shortcuts in our thinking and how we reach conclusions. Now, let’s think about the overall idea of biases. We think of biases as negative – and they certainly can lead us astray. But we can think of them as not just a human shortcut that we need to be mindful of. We can easily brand bias as a moral weakness. In ourselves and others. Better, all around, to have some compassion and some optimism. Compassion ...
Where freedom begins and ends
July 06, 2023 01:00 - 4 minutes - 3.77 MBSeveral historical quotes address the question of just how far freedom extends. The most graphic one focuses on arms and noses. In essence, my freedom to swing my arm ends where your nose begins. Circumstances in everyday life have more nuance than that idea. Also, far more typical in everyday life. Gray areas, assumptions, misconceptions, different perspectives and priorities. And to refer to another body part: a good time to resist knee-jerk reactions. Better to pause, think, and – perhap...
Jeff Savlov on talking to young kids about family wealth
June 29, 2023 01:00 - 29 minutes - 27 MBJeff Savlov has an interest and expertise in how parents can talk to young kids about family wealth. Starting quite young, parents can help children learn please, thank you, I’m sorry, how to clean up after themselves. That last point includes a concept I find wonderfully compelling: the Golden Sippy Cup Rule. You can contact Jeff and learn more about his work here: https://blumandsavlov.com/ Do you have comments or suggestions about a topic or guest? An idea or question about conflict ma...
Whataboutism
June 22, 2023 01:00 - 4 minutes - 3.44 MBWhataboutism is the practice – or even a single act – of responding to a criticism or accusation by claiming that a supposed offense committed by someone else is just as bad or worse. In the interest of promoting rational conversation… Let’s assume for a moment, that you hear something that prompts you to want to respond with whataboutism. Try to resist that temptation. Instead of “what about …?” try something less likely to ignite anger. Even “what do you think about …?” “How might...
Aggressive or assertive?
June 15, 2023 01:00 - 4 minutes - 3.8 MBIt’s not news that women can be criticized for language or behavior labelled as aggressive. And that exactly the same language or behavior would be championed as assertive by a man. A little discouraging but I suggest we can approach this challenge. First, as with any sort of bias, we can try to be more aware of the ones we carry and how they affect our thought process and our conclusions. Second, we can steer ourselves toward assertive language and behavior. Third, we can respond when we wi...
Cindy Watson on the Art of Feminine Negotiation
June 08, 2023 01:00 - 29 minutes - 26.6 MBCindy Watson’s new book, The Art of Feminine Negotiation: How to get what you want from the boardroom to the bedroom, addresses a key topic in our lives. Her ARE FIT model represents an acronym of six key skills to being a great negotiator: assertiveness, rapport building, empathy, flexibility, intuition, and trustworthiness. You can learn more about Cindy and the book here: http://artoffemininenegotiation.com/ The secret website for listeners to access can be found here: https://www.arto...
The power of “because”
June 01, 2023 01:00 - 5 minutes - 4.53 MBMy most recent guest, Gleb Tsipursky, talked with me about how to do Return to Office policies right. Our conversation, Episode 229, was published on May 17, 2023. In part of our discussion, Gleb introduced us to the copy machine study. In that 1977 study, people standing in line at a copy machine were asked if they would allow someone else to cut in front of them. Remarkably, when given the reasons because I am in a hurry or because I need to make copies the increase in people agreeing w...
Reactance theory and interpersonal conflict
May 25, 2023 01:00 - 7 minutes - 5.71 MBJ.W. Brehm first proposed reactance theory in 1966. Reactance is the motivation to regain a freedom after it has been lost or threatened, and it leads people to resist the social influence of others. Quoting from the article Understanding Psychological Reactance: “The unpleasant motivational state of reactance results in behavioral and cognitive efforts to reestablish one’s freedom, accompanied by the experience of emotion. People who are threatened usually feel uncomfortable, hostile, aggr...
Gleb Tsipursky, office whisperer, on RTO done right
May 18, 2023 01:00 - 27 minutes - 25.4 MBGleb Tsipursky and I first talked back in the early days of the pandemic, on Episode 66, published on April 1, 2020. Then, Gleb was focused on how businesses could prepare for a lengthy pandemic and minimize its impacts. Now, he is helping clients effectively address the challenges of hybrid work and Returning To the Office the right way. In a way that respects the needs and interests of the staff and rejects blanket mandates. Our conversation shows why the New York Times called him an offi...