Latest Clientservice Podcast Episodes
100. EPISODE 100! Season 2 Preview & Season 1 Recap
Five Star Counsel Podcast - June 28, 2022 10:30 - 14 minutes ★★★★★ - 23 ratingsIt's Five Star Counsel's 100th episode! We're amazed and thrilled to have shared the last 100 shows with you. We've had truly incredible guests, and we hope you've learned a whole lot along with us. We've used our time thus far to talk through John's big ideas on service, get inspiration an...
99. Improving and Making the Most of Legal Conferences w/ Mike Whelan
Five Star Counsel Podcast - June 21, 2022 10:30 - 28 minutes ★★★★★ - 23 ratingsWhy do we attend legal conferences? What makes a great conference? Where do we find the most value? How can we make the most of legal conferences and how do we make the mediocre ones better? After a couple recent conferences, I got to talking with friend of the show, Mike Whelan, about what ma...
98. Finding Inspiration for Great Service w/ Ernie Svenson
Five Star Counsel Podcast - June 14, 2022 10:30 - 55 minutes ★★★★★ - 23 ratingsWhere should we be looking for inspiration when improving service in our firms? If you've been listening for a while, you know, I've spent a lot of time talking about my time with the Four Seasons Hotels, but of course it's not the only place you can get high-end experiences. This week, we'r...
97. Making AMAZING Service Your Firm's Norm w/ Shep Hyken
Five Star Counsel Podcast - June 07, 2022 10:30 - 30 minutes ★★★★★ - 23 ratingsDoes customer service ever feel extraneous to you? Does it seem like too much effort and too lofty a goal for your busy work week? How can you achieve amazing service and why should you bother? Our guest this week is Shep Hyken, Chief Amazement Officer of Shepard Presentations, and an award w...
96. Your People-Focused Law Firm w/ Stephanie Everett
Five Star Counsel Podcast - June 02, 2022 10:30 - 29 minutes ★★★★★ - 23 ratingsAre you a believer of the old idea that "the customer is always right?" What happens when that rule comes into conflict with a trusted employee? Is there room for a better, more holistic approach to your firm's service? Our guest this week, Stephanie Everett, is here to advocate for a people-...
95. The Value of Empathy, Risk-Taking, and Failure in Law Practice w/ Jordan Furlong
Five Star Counsel Podcast - May 24, 2022 10:30 - 33 minutes ★★★★★ - 23 ratingsHow do you interact with your clients? Is it a clinical, business-only relationship? Could you be more empathetic with your clients? Should you? What is the true value of empathy with your client, both to the client and your business? Our guest this week is Jordan Furlong of Law Twenty One. J...
94. Privacy Policies, Automation, and Why You Should Care w/ Donata Stroink-Skillrud
Five Star Counsel Podcast - May 17, 2022 10:30 - 32 minutes ★★★★★ - 23 ratingsWhen's the last time you looked at your website's privacy policy? Do you even have one? Are you automating tedious tasks like this? Our guest this week is Donata Stroink-Skillrud, founder of Termageddon, a company that automates the creation of Privacy Policies, Terms of Service and more, and...
93. Crafting and Safeguarding Your Online Presence w/ Ruth Carter
Five Star Counsel Podcast - May 10, 2022 10:30 - 32 minutes ★★★★★ - 23 ratingsAre you comfortable with your online presence? Can you effectively separate your business and personal personas? Should they be the same? What are the Rules and guidelines for playing online, especially on Twitter? Our guest this week is attorney Ruth Carter of Carter Law and GeekLawFirm.com....
92. Five Star Listener Q&A
Five Star Counsel Podcast - May 03, 2022 10:30 - 31 minutes ★★★★★ - 23 ratingsJohn is back, delivering some fun, quick-hitting tips, tackling a host of great listener questions. How do you respond to clients who want to go to the front of the line and skip your normal intake process? How to respond when you've screwed up? You mentioning Disney and Four Seasons makes...
91. Thriving With a Dual-Profession Niche Practice w/ Boyd Shepherd
Five Star Counsel Podcast - April 26, 2022 10:30 - 32 minutes ★★★★★ - 23 ratingsDo you come from a non-legal professional background? Wonder how you can build a practice that draws from that knowledge you have? Our guest this week is Boyd Shepherd, founder of Legal Dental. Boyd started his career as a dentist, and eventually transitioned to practicing law, focusing hi...
90. Five Star Recap - Episodes 81-89
Five Star Counsel Podcast - April 19, 2022 10:30 - 24 minutes ★★★★★ - 23 ratingsThis week, we're once again taking a look back at the last nine episodes of the show, recapping the main points, and adding a little more perspective and discussion. We've had such great guests, and want to really sink these lessons and takeaways in, and give you a chance to hear the main poin...
89. The Consumerization of Legal w/ Kim Bennett
Five Star Counsel Podcast - April 12, 2022 10:30 - 31 minutes ★★★★★ - 23 ratingsDo you understand what legal consumers actually want? What level of service they need? What potential clients are afraid of? What can we, as attorneys, learn from other non-legal industries? Our guest this week is Kim Bennett. Kim is the founder of K Bennett Law LLC, a boutique subscription ...
88. FSC Live from ABA TECHSHOW!
Five Star Counsel Podcast - April 05, 2022 10:30 - 19 minutes ★★★★★ - 23 ratingsIn March 2022, I attended the fabulous ABA Tech Show in Chicago, and I had a chance to hear from some amazing speakers, and even chat with a few for our show. I asked our guests the same four questions: Describe the topic you’re talking about at the conference Give me one takeaway from your s...
87. Building the Data-Driven Law Firm w/ Ed Walters
Five Star Counsel Podcast - March 29, 2022 10:30 - 33 minutes ★★★★★ - 23 ratingsHow often do you make decisions based on a limited sample size? A hunch? A loose smattering of options and outcomes you've experienced? It's time you start making your business and legal decisions based on hard data. Our guest this week, Ed Walters, is the founder and CEO of Fastcase, a legal...
86. Tech Trends You Shouldn't Spend Money On (Yet) w/ Jess Birken and Jared Correia
Five Star Counsel Podcast - March 22, 2022 10:30 - 31 minutes ★★★★★ - 23 ratingsIf you spend any amount of time online, you're getting bombarded with every new tech invention that's out there, but should you be investing any of your time as a lawyer in getting these new technologies invested and integrated in your business? I've brought back Jess Birken and Jared Correia,...
85. Going Solo and Thriving with Your Practice w/ Carolyn Elefant
Five Star Counsel Podcast - March 15, 2022 10:30 - 32 minutes ★★★★★ - 23 ratingsAre you toying with the idea of going solo, but scared to take the leap? How do you know when it's time? How do you know where to start? How you do effectively serve your clients and run a business by yourself? Our guest this week is Carolyn Elefant, and she's a guru for lawyers ready to star...
84. Delivering Real Value with Subscriptions w/ Jonathan Tobin
Five Star Counsel Podcast - March 08, 2022 11:30 - 27 minutes ★★★★★ - 23 ratingsCould you be making more money with a subscription service? Possibly, but how do you create one tailored to your client base? How do we make sure we're delivering value for subscribing clients? Our guest this week is Jon Tobin, founder of Counsel For Creators, where he helps creative business...
83. Finding Your Email Solutions w/ Jess Birken
Five Star Counsel Podcast - March 01, 2022 11:30 - 55 minutes ★★★★★ - 23 ratingsHow many hours a week are you spending on your email? Think about it. Is that time spent really your highest and best use? How are you going to find YOUR email solution? If you've been listening to the last two episodes, I think you know that you should be thinking about outsourcing your inbo...
82. Email Delegation for Attorneys w/ Maddy Martin, Jess Birken, and Tyson Mutrux
Five Star Counsel Podcast - February 22, 2022 11:30 - 1 hour ★★★★★ - 23 ratingsHow do lawyers get started with an email-focused assistant? How do we overcome the biggest personal mental roadblocks to handing off those reins? What’s stopping YOU from doing this today? This week’s episode is a little different than normal - it’s episode two in our three-episode series ...
81. The Art of Email Delegation w/ Lizzy Brooks
Five Star Counsel Podcast - February 15, 2022 11:30 - 31 minutes ★★★★★ - 23 ratingsAre you spending half your day replying to emails? Are you staring at a big red number in the thousands on your email app? How can you possibly get your emails under control and even off your plate? Emails are robbing you of your valuable time, and though it sounds impossible, you really can ...
80. Five Star Listener Q&A
Five Star Counsel Podcast - February 08, 2022 11:30 - 31 minutes ★★★★★ - 23 ratingsIt's time for our listeners to get their burning questions answered! John delivers some fun, quick-hitting tips, tackling a host of great listener questions ranging from tech tools to gifting to Web3 to John's penchant for The Dillinger Escape Plan. As we mention at the end of the episode, if ...
79. Five Star Recap - Episodes 70-78
Five Star Counsel Podcast - February 01, 2022 11:30 - 31 minutes ★★★★★ - 23 ratingsThis week, we take a look back at the last nine episodes of the show, recap the main points, and give a little more perspective and discussion. We've had such great guests, and want to really sink these lessons and takeaways in. Join us for some quick-hitting breakdowns and service wisdom. We ...
78. Five Star Counsel Coaching Session w/ Greg Steele
Five Star Counsel Podcast - January 26, 2022 11:30 - 32 minutes ★★★★★ - 23 ratingsFor the first time on this program, we're turning the tables a bit and inviting our guest to receive live feedback and consultation from John on their firm's client service systems and overall philosophy. This week on Five Star Counsel, we're talking with Greg Steele of Greg Steele Law in Ande...
77. Utilizing Webinars to Land Your Ideal Clients w/ Paul Yokabitus
Five Star Counsel Podcast - January 18, 2022 11:30 - 30 minutes ★★★★★ - 23 ratingsAre you curious about using webinars to attract clients? How do you get started? What's the right path for you and your firm? Paul Yokabitus is our guest this week. Paul is the founder of Cary Estate Planning and Planwell Legal, where he practices Estate Planning law. Paul took what was looki...
76. Reimagining Your Workplace for the New Normal w/ Anthony Davies
Five Star Counsel Podcast - January 11, 2022 11:30 - 32 minutes ★★★★★ - 23 ratingsIs your office culture non-existent in a post-pandemic world? Are you struggling with a hybrid, virtual and in-person, work arrangement? How do you create a working environment that suits the new normal? I think most of our listeners understand that the new expectation for many workers in the...
FSC REWIND: Ditching the Billable Hour w/ Jonathan Stark
Five Star Counsel Podcast - January 07, 2022 15:18 - 39 minutes ★★★★★ - 23 ratingsWe're on a brief break this week after the holidays, but we still want to give you something to think about (or revisit) in the mean time, especially if you missed it the first time around. Check out our chat with Jonathan Stark about how to ditch the billable hour pricing format. What could y...
75. Perfecting Your Holistic Sales Process w/ Allison Williams
Five Star Counsel Podcast - December 28, 2021 11:30 - 34 minutes ★★★★★ - 23 ratingsIs your sales process structured? Do you even have a sales process? How can a sales process affect your overall client service? Allison Williams of Law Firm Mentor joins us this week to discuss just that. Law Firm Mentor provides coaching services for solo and small law firms, and one of her ...
74. Optimizing for Google My Business w/ Paul Cashman and Wes Lungwitz
Five Star Counsel Podcast - December 21, 2021 11:30 - 31 minutes ★★★★★ - 23 ratingsAs a small attorney, you know how important Google is to your business. But you might not realize that your Google My Business profile - the info that pops up when someone googles or searches for your firm in Maps - might be your firm's real key differentiator between you and your competitors. ...
73. The Eight Layers of Legal Cybersecurity w/ Tom Lambotte
Five Star Counsel Podcast - December 14, 2021 11:30 - 34 minutes ★★★★★ - 23 ratingsWhat would happen if your firm's network, your email, your social accounts or your client files got hacked? How devastating could it be to your company? More importantly, what could you be doing now to protect your data and your business? Our guest this week is Tom Lambotte, of Boba Guard Secu...
73. Growth Strategies Without Going Crazy w/ David Heinemeier Hansson
Five Star Counsel Podcast - December 07, 2021 11:30 - 35 minutes ★★★★★ - 23 ratingsDo you find yourself slogging through the days and weeks, buried in work? Are you frustrated at your current growth? Is your company culture simply some version of “Work hard. Bill hours. Make money?” Are you happy with that? Our guest this week is a brilliant entrepreneur, David Heinemeier Ha...
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