Five Star Counsel Podcast
135 episodes - English - Latest episode: about 1 year ago - ★★★★★ - 23 ratingsWhat would a law firm built by the founders of Disney, Four Seasons, Amazon, and Zappos look like? Lawyers (and other professionals) aren't in the same "service" industry as those companies, but that doesn't mean we can't benefit from employing their rigorous service mindsets. We give you inspiration and tactics to smooth out your processes, bolster your reputation, and increase your revenue - every episode of Five Star Counsel has actionable tips for you to build the firm that clients rave about!
Homepage Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Episodes
Spring Break! Plus, a Practical Guide to Come in Season 3...
April 05, 2023 10:30 - 3 minutes - 6.05 MBThe Five Star Counsel podcast is prepping for a little break while we wrap up season two and prepare for season three, which will focus on the practical implementation of building a modern, high-level legal firm. As we dive into the day-to-day nuts and bolts, we'll share a range of tools and methods, from budget-friendly to more costly options. We recognize that every firm is different, so we'll provide non-prescriptive guidance and explore various approaches that can be adapted to your p...
S2 E13. Answering Our Show's Big Question
March 16, 2023 14:59 - 13 minutes - 25.7 MBOur show has tackled client service by framing it around one big question: "What would a firm created by the founders of Disney, Amazon, and Four Seasons look like?" Today we try to summarize our Five Star Bootcamp by answering that question. Building a law firm requires starting with the business foundations of mission, vision, and values. The mission should be clear and consistent for both employees and clients. The values should guide the behavior of employees and drive the business fo...
S2 E12. Recovering From Service Mistakes
February 23, 2023 11:30 - 9 minutes - 17.5 MBHow do you handle client-facing mistakes? As much as we try to avoid them, mistakes are inevitable, even for us perfectionist attorneys. And because they are inevitable, attorneys need to have a plan for how to respond when they happen. My experience working at the Four Seasons provided a great framework for how to deal with mistakes, using "glitch reports" to document errors and review them with our staff at regular meetings. There are three steps that attorneys should take when mistake...
S2 E11. Making Service Improvements
January 20, 2023 11:30 - 10 minutes - 19.2 MBThere's a common misconception and fear we see in attorneys. Attorneys can fall prey to thinking that becasue they're well-paid and well-respected, they don't need to think about making their service better. Many risk-averse, pessimist, perfectionist attorneys simply fear the potential failure that comes with change and growth. Neither of these is a good reason to avoid thinking about improvement. This episode, we discuss the ways you can approach gradual improvement, how to identify w...
S2 E10. Maintaining Your Service Consistency
January 11, 2023 11:30 - 12 minutes - 23.3 MBNow that you have addressed your standards, and you've implemented processes that should lead to those standards being met, how do you make sure your firm is hitting your standards on an ongoing basis? Standards won't do much for you if they're never being met. I'll walk through the ways you can think about consistency in your service, ways to measure and track consistent service, and even what do when someone is regularly missing the mark or if your standard is just too lofty to begin...
S2 E9. Setting Your Delivery Standards
January 05, 2023 19:02 - 15 minutes - 29.3 MBNow that we've discussed the components of our firm's service, it's time to think about how we measure successful service. Setting these standards not only helps you track that everything is happening correctly, but helps your employees know if they're doing a good job. Most importantly, it helps ensure a consistent and high-quality experience for your clients. We'll discuss touchpoints - the places where you and your client actually interact - and how to start measuring there. We'll talk...
S2 E8. Your People: Hiring, Training, and Managing
December 13, 2022 11:30 - 16 minutes - 30 MBWe've built the pieces of the machine for great service, but now it's time to focus on the fuel - your employees. People are the most important thing in your business, and we can't skimp on it. I break this episode down into two main parts: how to hire and how to train and manage. The most crucial single point is in your hiring process - most law firms hire based on skillset, which, of course, is important, but technically skilled lawyers aren't that tough to find. You want someone who u...
Service Delivery in the New Experience Economy w/ Joe Pine
December 06, 2022 11:30 - 31 minutes - 58.5 MBHave you progressed beyond the dark ages of stodgy, antiquated law practice? If you're listening to this show, I bet you have, but has your service delivery fully embraced the current experience economy? What does that even mean? Our guest, Joe Pine, is here to explain. Joe is a distinguished author, speaker, and management advisor. We focus our talk largely around his influential book, The Experience Economy, and what that means for law firm owners. As our economy has shifted from a si...
S2 E7. Defining the Five Star Experience
November 17, 2022 11:30 - 17 minutes - 32.2 MBNow that we've laid the groundwork for building great service, and talked about how to avoid pitfalls, we should really define the scale that we're grading service on. We are, after all, the Five Star Counsel Podcast! So what makes a "Five Star" experience? I'll give some detailed examples of what goes into an exemplary, five star experience for a law firm, and even work backwards to talk about the ways firms earn less than great reviews. All of this is setting the stage for the next few e...
S2 E6. Avoiding Red Herrings
November 01, 2022 10:30 - 13 minutes - 25.1 MBBefore we dive deeper into what service is, let's take a look at what service ISN'T. I like to classify these distractions, marketing ploys, and wow-factor missteps as Red Herrings. This is something that you give to your client that doesn't actually move the needle for them. Your law firm isn't a procurement agent, so don't buy stuff for clients that they didn't need as a part of your service. The misconception we've got to address here is that great service means great gifts, or o...
S2 E5. Managing the Forest
October 27, 2022 16:46 - 14 minutes - 27.1 MBWhat does it mean to have "your process"? How do you make sure that everyone on your team knows what to do, and when to do it? We're getting in the weeds on how to set up your practice so you know what's happening with all of your clients, at a glance. The reason we're spending the time on this is to make sure that everybody on your team knows where every client is at their particular stage in the process. Most of us will have many more than just one client, and we need to be able to know ...
Creating Frictionless Payment Experiences w/ Ben Brideaux - Live From Clio Cloud Con
October 21, 2022 10:30 - 11 minutes - 20.9 MBFive Star Counsel recorded live from Clio Cloud Con 2022 in Nashville, TN! We'll be talking with experts and execs in the legal community about what's next and how it will shape the future of client service. We were joined by Clio's VP of Financial Services, Ben Brideaux to chat about what he sees happening in the payment space around legal services. I think most attorneys know that getting clients to pay and handling those payments is a challenge. But largely, payments are an afterthou...
S2 E4. What's Your Needle?
October 20, 2022 10:30 - 11 minutes - 20.4 MBNow that we've defined our firm's mission, vision, and values, we need to really hone in on exactly HOW we help our clients and how we measure it. How exactly do we move the needle for our clients and define success? As customers grow more savvy, the legal industry is not immune - potential clients have problems, and they want to know that this expensive work is going to solve them. It's not enough to assure a client that you do mysterious shadowy work for them, bill them for it, and that ...
The Top 6 Factors Clients Use When Hiring a Firm w/ Nika Kabiri - Live From Clio Cloud Con
October 19, 2022 10:30 - 21 minutes - 39.4 MBFive Star Counsel recorded live from Clio Cloud Con 2022 in Nashville, TN! We'll be talking with experts and execs in the legal community about what's next and how it will shape the future of client service. We were joined by data guru and Clio's in-house Decision Scientist, Nika Kabiri, who walked us through The Top 6 Factors Clients Use When Hiring a Firm, as determined while collecting data for this year's Legal Trends Report. Nika used client feedback and data metrics to order the si...
S2 E3: Your Firm's MISSION
October 18, 2022 10:30 - 6 minutes - 11.5 MBYour Mission is your guidance for your future clients as to you act for them. This will guide *their* decision to reach out and hire you and your practice. The idea that your firm can do anything really means your firm can do nothing - you won't stand out. You need to know what you do best, and so do employees and clients. It helps you stand out and build towards your goal. No matter the size, style, or area of practice of your firm, you will benefit from a clear and explicit mission vis...
Parsing Client Service vs. Experience w/ Jack Newton - Live From Clio Cloud Con
October 17, 2022 10:30 - 22 minutes - 41.4 MBFive Star Counsel recorded live from Clio Cloud Con 2022 in Nashville, TN! We'll be talking with experts and execs in the legal community about what's next and how it will shape the future of client service. We were very excited to be joined by Clio Co-Founder and CEO Jack Newton for a dive into his latest We define and make distinctions between client service and experience and discuss how to make your service delivery CREATE the experience you want your clients to have. Jack pulls ...
Live From Clio Cloud Con: 2022 Legal Trends Report w/ Joshua Lenon
October 10, 2022 20:31 - 26 minutes - 48.5 MBFive Star Counsel is live from Clio Cloud Con 2022 in Nashville, TN! We'll be talking with experts and execs in the legal community about what's next and how it will shape the future of client service. We'll start the week by welcoming Joshua Lenon, Lawyer in Residence at Clio, to discuss the 2022 Legal Trends Report. We'll get a deep dive into the survey and Clio usage data collected around work/life balance, and stats on flexible, expanded work hours and workdays. Firms leaning into a ...
S2 E2: Your Firm's VALUES
October 07, 2022 15:58 - 12 minutes - 23.7 MBWhen we think about the three-legged stool that makes up each of our practices, we think about the owners (which is probably you listening to this podcast right now), our employees (the staff who helps us build this), and our clients (the people we are serving) We first talked about our vision, which is what guides us as the owners of the practice in what we're building. VALUES are what our employees will use to guide their actions on a daily basis. Think of values as how you build cul...
S2 E1: Your Firm's VISION
October 05, 2022 15:07 - 10 minutes - 19.2 MBThe first three modules of the Five Star Bootcamp address three core building blocks for your firm's success - your firm's VISION, VALUES, and MISSION. This episode covers your firm's VISION. Your Vision is guidance for you, the owner. What are you building towards? This will guide your behavior as you build your practice, even if it's just a practice inside a larger firm. This may seem very obvious and fluffy, but we're here to set out where you, as the leader of your practice, are g...
S2 E0: Five Star Bootcamp - The Five Star Method and What Service ISN'T
October 03, 2022 18:29 - 15 minutes - 28.5 MBWe're thrilled to be starting our 7-week bootcamp for your firm’s service, all based on the grand unifying theory of Five Star Counsel. This first module is a high-level overview of our approach to client service, why great service crucial in today's legal market, and how to think of your firm as a three-legged stool - something we'll be incorporating in every future episode. Most small/solo firm owners know they have room to improve their service, but determining how and where t...
FSC Rewind: Running Your Service Delivery Like Disney w/ Lee Cockerell
September 22, 2022 14:54 - 38 minutes - 70.1 MBWe're on a brief break while we gear up for Season 2 of FSC, but we still want to give you something to think about (or revisit) in the mean time, especially if you missed it the first time around. Service guru Lee Cockerell sat with us for a freewheeling chat about his service career and what we can learn from his time at Disney and beyond. ----- Lee Cockerell is a customer service icon, and I was thrilled to have him join our show. Lee served as the Executive Vice President of Operat...
Season 2 TEASER
September 01, 2022 10:30 - 5 minutes - 9.61 MBAs you know, we’ve been on a little break while we put together the next season of the show, and we’re super excited to share a sneak preview of what you can expect when we have our new episodes at the end of September. Season 2 will be different than what you’re used to. We won't have any guest interviews, and no cheeky diversions (well, maybe a few). This is going to be a 7-week bootcamp for your firm’s service, all based on the grand unifying theory of Five Star Counsel. J...
FSC Rewind: Building Expert Status w/ Mike Whelan
August 24, 2022 19:43 - 44 minutes - 80.9 MBWe're on a brief break while we gear up for Season 2 of FSC, but we still want to give you something to think about (or revisit) in the mean time, especially if you missed it the first time around. Mike Whelan sat with us to discuss expert status, what it can mean to you, and how to market it. ----- We know that attorneys are respected (and paid) for having knowledge of the law. But as a lawyer, you have a defining choice to make: create your market value as either an exceptional techn...
FSC Rewind: Optimizing Your Intake Process w/ Billie Tarascio
August 17, 2022 14:25 - 32 minutes - 73.9 MBWe're on a brief break while we gear up for Season 2 of FSC, but we still want to give you something to think about (or revisit) in the mean time, especially if you missed it the first time around. Billie Tarascio joined us with a boatload of incredible tips for supercharging your intake process. ---- Is your intake process getting your firm the results it needs? Is your intake process creating barriers for potential clients? Could it be refined or totally reworked? This week, we're...
FSC Rewind: Ditching the Billable Hour w/ Jonathan Stark
August 10, 2022 10:30 - 39 minutes - 89.9 MBWe're on a brief break while we gear up for Season 2 of FSC, but we still want to give you something to think about (or revisit) in the mean time, especially if you missed it the first time around. Check out our chat with Jonathan Stark about how (and why) to ditch the billable hour pricing format in your firm. ---- What could your business be like if you were no longer chained to the billable hour? Do you think your business model is even feasible without the billable hour? Does makin...
FSC Rewind: How and Why to Score Your Leads Using Data w/ Paul Kortman
August 02, 2022 10:30 - 24 minutes - 46.1 MBWe're on a brief break while we gear up for Season 2 of FSC, but we still want to give you something to think about (or revisit) in the mean time, especially if you missed it the first time around. Paul Kortman details out the process for turning your inbound leads into actionable data in this super-valuable chat. ---- Not all leads are created equal. What if you could use technology and data to qualify, predict, and automatically parse out the bad from the good from the great potentia...
FSC Rewind: Nailing Your Interview and Hiring Process w/ Molly McGrath
July 27, 2022 10:30 - 32 minutes - 75.2 MBWe're on a brief break while we gear up for Season 2 of FSC, but we still want to give you something to think about (or revisit) in the mean time, especially if you missed it the first time around. Molly McGrath joined us to deliver A TON of invaluable tips for hiring the perfect addition to your firm. Great employees + a great fit = great service. ---- Do you want to know how to make your job postings pop? How do you weed through a sea of applicants and land that dream employee? How do ...
FSC Rewind: Growth Strategies Without Going Crazy w/ David Heinemeier Hansson
July 20, 2022 10:30 - 34 minutes - 79.4 MBWe're on a brief break while we gear up for Season 2 of FSC, but we still want to give you something to think about (or revisit) in the mean time, especially if you missed it the first time around. We talked to entrepreneur David Heinemeier Hansson about how to *sanely* grow and manage your firm. ---- Do you find yourself slogging through the days and weeks, buried in work? Are you frustrated at your current growth? Is your company culture simply some version of “Work hard. Bill hours. M...
FSC REWIND: Increasing Your Speed to Expert w/ Maddy Martin
July 12, 2022 10:30 - 26 minutes - 61.3 MBWe're on a brief break while we gear up for Season 2 of FSC, but we still want to give you something to think about (or revisit) in the mean time, especially if you missed it the first time around. Check out our great Season 1 chat with Maddy Martin about getting your paying clients in front of the expert (you) as quickly as possible. ---- Great client service requires making the client's process as easy and efficient as possible. We should aim to minimize the time it takes for prospecti...
FSC REWIND: Understanding your Firm's Growth Stage w/ Adam Anderson
July 06, 2022 10:30 - 33 minutes - 23.4 MBWe're on a brief break while we gear up for Season 2 of FSC, but we still want to give you something to think about (or revisit) in the mean time, especially if you missed it the first time around. Check out our crucial Season 1 chat with Adam Anderson about growth stages in your business. --- If you want to effectively grow, scale, and improve your business effectively, you need to understand where your business lies in the growth continuum from scrappy startup to mature, thriving compa...
100. EPISODE 100! Season 2 Preview & Season 1 Recap
June 28, 2022 10:30 - 14 minutes - 27.4 MBIt's Five Star Counsel's 100th episode! We're amazed and thrilled to have shared the last 100 shows with you. We've had truly incredible guests, and we hope you've learned a whole lot along with us. We've used our time thus far to talk through John's big ideas on service, get inspiration and guidance from smart people in the legal field, and continue our quest to help imagine the kind of firm the founders of Amazon, Disney, and Four Seasons would build. We'll recap some of our favorit...
99. Improving and Making the Most of Legal Conferences w/ Mike Whelan
June 21, 2022 10:30 - 28 minutes - 53.2 MBWhy do we attend legal conferences? What makes a great conference? Where do we find the most value? How can we make the most of legal conferences and how do we make the mediocre ones better? After a couple recent conferences, I got to talking with friend of the show, Mike Whelan, about what makes bad conferences bad, and makes great conferences great. We all know that designed learning sessions can sometimes be a waste, and the current CLE system is pretty broken. Sometimes it's hard t...
98. Finding Inspiration for Great Service w/ Ernie Svenson
June 14, 2022 10:30 - 55 minutes - 101 MBWhere should we be looking for inspiration when improving service in our firms? If you've been listening for a while, you know, I've spent a lot of time talking about my time with the Four Seasons Hotels, but of course it's not the only place you can get high-end experiences. This week, we're bringing you a conversation between me and Ernie Svenson, otherwise known as Ernie the Attorney. Ernie spent the first part of his career as a commercial litigator and a large New Orleans firm. H...
97. Making AMAZING Service Your Firm's Norm w/ Shep Hyken
June 07, 2022 10:30 - 30 minutes - 57 MBDoes customer service ever feel extraneous to you? Does it seem like too much effort and too lofty a goal for your busy work week? How can you achieve amazing service and why should you bother? Our guest this week is Shep Hyken, Chief Amazement Officer of Shepard Presentations, and an award winning author, speaker, and consultant on customer service. Shep and I have a really fun back-to-basics conversation about customer service in the legal field. Shep has consulted for firms huge and...
96. Your People-Focused Law Firm w/ Stephanie Everett
June 02, 2022 10:30 - 29 minutes - 53.9 MBAre you a believer of the old idea that "the customer is always right?" What happens when that rule comes into conflict with a trusted employee? Is there room for a better, more holistic approach to your firm's service? Our guest this week, Stephanie Everett, is here to advocate for a people-focused, not just client-focused, approach to running your firm and serving your clients. Stephanie is the VP of Community Success at Lawyerist and runs her own law firm consulting and growth coaching...
95. The Value of Empathy, Risk-Taking, and Failure in Law Practice w/ Jordan Furlong
May 24, 2022 10:30 - 33 minutes - 61.5 MBHow do you interact with your clients? Is it a clinical, business-only relationship? Could you be more empathetic with your clients? Should you? What is the true value of empathy with your client, both to the client and your business? Our guest this week is Jordan Furlong of Law Twenty One. Jordan is a legal sector analyst and advisor who’s deeply invested in a better future for the legal profession and the society it serves. Jordan joins me for a fantastic and lofty conversation about...
94. Privacy Policies, Automation, and Why You Should Care w/ Donata Stroink-Skillrud
May 17, 2022 10:30 - 32 minutes - 59.9 MBWhen's the last time you looked at your website's privacy policy? Do you even have one? Are you automating tedious tasks like this? Our guest this week is Donata Stroink-Skillrud, founder of Termageddon, a company that automates the creation of Privacy Policies, Terms of Service and more, and keeps those automatically updated on your site as your website and regulations change. We talk about how Termageddon helps to cover your bases legally-speaking, and why you, as a firm owner of any...
93. Crafting and Safeguarding Your Online Presence w/ Ruth Carter
May 10, 2022 10:30 - 32 minutes - 59.9 MBAre you comfortable with your online presence? Can you effectively separate your business and personal personas? Should they be the same? What are the Rules and guidelines for playing online, especially on Twitter? Our guest this week is attorney Ruth Carter of Carter Law and GeekLawFirm.com. Ruth's practice covers IP, social media and internet law, and they have a great set of best practices to help you avoid the pitfalls that are so easy to slip into online. We'll talk about their ve...
92. Five Star Listener Q&A
May 03, 2022 10:30 - 31 minutes - 57.8 MBJohn is back, delivering some fun, quick-hitting tips, tackling a host of great listener questions. How do you respond to clients who want to go to the front of the line and skip your normal intake process? How to respond when you've screwed up? You mentioning Disney and Four Seasons makes sense when discussing service, but why do you include Amazon? Do you have any tips on creating internal training materials? How often do you follow up with potential clients after an initial cont...
91. Thriving With a Dual-Profession Niche Practice w/ Boyd Shepherd
April 26, 2022 10:30 - 32 minutes - 59.9 MBDo you come from a non-legal professional background? Wonder how you can build a practice that draws from that knowledge you have? Our guest this week is Boyd Shepherd, founder of Legal Dental. Boyd started his career as a dentist, and eventually transitioned to practicing law, focusing his specialty on helping dental professionals with their particular legal issues. Sitting in the Venn diagram overlap of attorneys and dental practice, he's found a successful niche practice, and has la...
90. Five Star Recap - Episodes 81-89
April 19, 2022 10:30 - 24 minutes - 45.9 MBThis week, we're once again taking a look back at the last nine episodes of the show, recapping the main points, and adding a little more perspective and discussion. We've had such great guests, and want to really sink these lessons and takeaways in, and give you a chance to hear the main points on any episodes you might have missed. 81. The Art of Email Delegation w/ Lizzy Brooks 82. Email Delegation for Attorneys w/ Maddy Martin, Jess Birken, and Tyson Mutrux 83. Finding Your Emai...
89. The Consumerization of Legal w/ Kim Bennett
April 12, 2022 10:30 - 31 minutes - 58 MBDo you understand what legal consumers actually want? What level of service they need? What potential clients are afraid of? What can we, as attorneys, learn from other non-legal industries? Our guest this week is Kim Bennett. Kim is the founder of K Bennett Law LLC, a boutique subscription legal services law firm that helps small businesses protect their brands and grow profitable and sustainable 7-figure organizations. We discuss how to get out of the lawyer mindset and look at your...
88. FSC Live from ABA TECHSHOW!
April 05, 2022 10:30 - 19 minutes - 35.9 MBIn March 2022, I attended the fabulous ABA Tech Show in Chicago, and I had a chance to hear from some amazing speakers, and even chat with a few for our show. I asked our guests the same four questions: Describe the topic you’re talking about at the conference Give me one takeaway from your session Tell me one thing you've learned here at ABA Techshow And lastly, what's one of the biggest distractions facing lawyers today? I spoke with some familiar names, and a few new guests: Gyi ...
87. Building the Data-Driven Law Firm w/ Ed Walters
March 29, 2022 10:30 - 33 minutes - 61.6 MBHow often do you make decisions based on a limited sample size? A hunch? A loose smattering of options and outcomes you've experienced? It's time you start making your business and legal decisions based on hard data. Our guest this week, Ed Walters, is the founder and CEO of Fastcase, a legal intelligence company, and author of the book Data-Driven Law. He joins to tell us how to get started and go from anecdotes to anec-data. We discuss how you can start using data that's currently...
86. Tech Trends You Shouldn't Spend Money On (Yet) w/ Jess Birken and Jared Correia
March 22, 2022 10:30 - 31 minutes - 58.7 MBIf you spend any amount of time online, you're getting bombarded with every new tech invention that's out there, but should you be investing any of your time as a lawyer in getting these new technologies invested and integrated in your business? I've brought back Jess Birken and Jared Correia, because they both have strong thoughts on how and when we should be integrating new tech. We tackle how lawyers should approach the metaverse, VR/AR, NFTs, Crypto, Web3, and subscriptions. It was ...
85. Going Solo and Thriving with Your Practice w/ Carolyn Elefant
March 15, 2022 10:30 - 32 minutes - 59 MBAre you toying with the idea of going solo, but scared to take the leap? How do you know when it's time? How do you know where to start? How you do effectively serve your clients and run a business by yourself? Our guest this week is Carolyn Elefant, and she's a guru for lawyers ready to start their own practice. She's the author of "Solo By Choice," which is being re-pressed and founder of MyShingle.com, a resource guide for solo attorneys. Carolyn and I dive into our respective journ...
84. Delivering Real Value with Subscriptions w/ Jonathan Tobin
March 08, 2022 11:30 - 27 minutes - 63.5 MBCould you be making more money with a subscription service? Possibly, but how do you create one tailored to your client base? How do we make sure we're delivering value for subscribing clients? Our guest this week is Jon Tobin, founder of Counsel For Creators, where he helps creative businesses on legal matters involving intellectual property, technology, or the arts. Counsel for Creators is centered around an affordable subscription program, with more specific legal services offered from...
83. Finding Your Email Solutions w/ Jess Birken
March 01, 2022 11:30 - 55 minutes - 101 MBHow many hours a week are you spending on your email? Think about it. Is that time spent really your highest and best use? How are you going to find YOUR email solution? If you've been listening to the last two episodes, I think you know that you should be thinking about outsourcing your inbox. But there are still so many questions about how to really put this in place without dropping the ball in the meantime. You have doubts that you can really hand off your possibly most important comm...
82. Email Delegation for Attorneys w/ Maddy Martin, Jess Birken, and Tyson Mutrux
February 22, 2022 11:30 - 1 hour - 111 MBHow do lawyers get started with an email-focused assistant? How do we overcome the biggest personal mental roadblocks to handing off those reins? What’s stopping YOU from doing this today? This week’s episode is a little different than normal - it’s episode two in our three-episode series on outsourcing email. I took part in a panel discussion hosted by our friend Maddy Martin at Smith AI, focused on how to integrate a virtual email assistant. I’m joined by attorneys Jess Birken and Ty...
81. The Art of Email Delegation w/ Lizzy Brooks
February 15, 2022 11:30 - 31 minutes - 57.9 MBAre you spending half your day replying to emails? Are you staring at a big red number in the thousands on your email app? How can you possibly get your emails under control and even off your plate? Emails are robbing you of your valuable time, and though it sounds impossible, you really can delegate and hand most of that work off to an assistant. This episode is the first in a three-part series of episodes focused on email delegation. To get us started, our guest this week is Lizzy...