Latest Client success Podcast Episodes
What’s Your Exit Strategy? (with Casey Graham, Co-Founder and CEO of Gravy Solutions)
Humans of SaaS - May 24, 2022 08:00 - 45 minutesIn this episode, Ben sits down with Casey Graham, Co-Founder and CEO of Gravy Solutions, the first-ever payment recovery solution for subscription-based businesses. Prior to launching Gravy, Casey founded the Rocket Company, which he successfully exited in 2016. During this episode, Casey opens ...
You Are Your Own Biggest Competition (with Alexa Gates, Senior Demand Generation Manager at Catalyst)
Humans of SaaS - April 26, 2022 08:00 - 46 minutesIn this episode, Ben sits down with Alexa Gates, Demand Generation leader at Catalyst. During their conversation, Ben and Alexa discuss the value of being direct and upfront in all communications, and why it’s essential for organizations to have a clear mission in mind from the get-go. Alexa exp...
Getting Real About Being a New Parent in Tech (with Sara Masson, VP of Customer Success at leap tools)
Humans of SaaS - April 19, 2022 08:00 - 45 minutesIn this episode, Ben sits down with Sara Masson, the VP of Customer Success at leap tools, a company that’s on a mission to revolutionize the retail experience through AR technology. Sara recently joined the company following the birth of her daughter. During their conversation, Ben and Sara dis...
Startup Docs & The Future of Tech Culture
Humans of SaaS - April 05, 2022 08:00 - 35 minutesIn this solo episode, Ben discusses various aspects of tech culture. He shares his perspective on recent scripted drama series that have depicted tech startup culture like Super Pumped featuring Joseph Gordon-Levitt, about the founding story of Uber, WeCrashed featuring Anne Hathaway and Jared L...
Sometimes You Can’t Separate Work and Life
Humans of SaaS - March 01, 2022 10:00 - 13 minutesThis brief episode was recorded on the day Russia invaded Ukraine, and in it, Ben shares his thoughts on compartmentalizing work and life, making the most out of the time you have, and how people can best support each other at work when things like this happen.
LinkedIn Lunatics, the Hiring Crisis and Metamates
Humans of SaaS - February 22, 2022 10:00 - 39 minutesIn this episode, Ben broaches more hot topics in the tech landscape today. He discusses LinkedIn’s new filter option, which allows users to remove political content from their feeds, the ongoing hiring crisis in the workforce today, the Metaverse and more. Ben also emphasizes the need for cleare...
Peloton Layoffs, Apple Controversy and Gen Z in the Workforce
Humans of SaaS - February 15, 2022 10:00 - 45 minutesIn this episode, Ben offers his take on some of the most controversial headlines in the business world today. He discusses how Peloton recently laid off 20% of its staff (2,800 people), and why people are saying the way the leadership team handled the layoffs was tone deaf. Ben also discusses ho...
Inflation, Wage Increases, Remote Work and Mental Health
Humans of SaaS - February 08, 2022 10:00 - 29 minutesIn this episode, host Ben Winn is back to discuss more key trends and developments happening in the SaaS community right now. He explores the impacts of inflation on wages and company-wide pay increases. Ben also discusses remote work and mental health, touching on a recent UK poll of 2,000 empl...
Sabbaticals, Hybrid Models and After-Hours Emails
Humans of SaaS - February 01, 2022 10:00 - 28 minutesIn another special solo episode, host Ben Winn is back to discuss more key trends and developments happening in the SaaS community right now. He explores the idea of sabbaticals, which are now being offered as an employee perk at companies like PayPal, Adobe, Dropbox and more. Ben also discusses...
Four Day Work Weeks, Better.com CEO Returns, Lattice & Clockwise Raises, And More! (Solo Episode with Ben Winn, Community and Marketing at Catalyst Software)
Humans of SaaS - January 25, 2022 10:00 - 34 minutesIn this special solo episode, host Ben Winn discusses new key developments happening in the SaaS community. He explores the concept of the four-day workweek and how it may help to boost productivity, different time-saving strategies, and tips for any professionals who are hoping to make a change...
Give Before You Take (with Lloyed Lobo, Co-Founder and President of Boast.AI)
Humans of SaaS - January 18, 2022 10:00 - 44 minutesIn this episode, Ben sits down with Lloyed Lobo, the Co-Founder and President of Boast.AI., a company that automates access to research and development, tax credits and innovation incentives so companies can fuel their growth while preserving equity and avoiding red tape. During the episode, Llo...
Leveraging LinkedIn To Land Clients & Grow Revenue (with Liz Willits, Owner of Liz Willits Marketing Consultancy)
Humans of SaaS - January 11, 2022 10:00 - 51 minutesIn this episode, Ben sits down with Liz Willits, the owner of Liz Willits marketing consultancy and the number one marketer on LinkedIn (according to her mom). Liz specializes in email marketing, copywriting, content marketing and demand generation, and she works across customer success, sales a...
Life Lessons from a Digital Nomad (with Melissa Kwan, Co-Founder and CEO, eWebinar)
Humans of SaaS - January 04, 2022 10:00 - 58 minutesIn this episode, Ben sits down with Melissa Kwan, the Co-Founder and CEO of eWebinar, a tool that automates webinars to free up more of your time. Melissa shares the fascinating story of how she became a digital nomad to travel the world, and what she learned from the experience of building eWeb...
Turning $1,000 Into $10 Million ARR (with Guillaume Moubeche, CEO and Co-Founder of lemlist)
Humans of SaaS - December 14, 2021 10:00 - 50 minutesIn this episode, Ben sits down with Guillaume Moubeche, the CEO and Co-Founder of lemlist, sales automation and cold email software that helps companies personalize cold emails, automate follow-ups, and engage with leads across all channels. During the episode, Guillaume shares the company’s uni...
The Science of Decision Making (with Eric Johnson, Director of the Center for Decision Sciences at Columbia University)
Humans of SaaS - December 07, 2021 10:00 - 45 minutesIn this episode, Ben sits down with Eric Johnson, the director of the Center for Decision Sciences at Columbia University and the author of the newly released book, The Elements of Choice. During their discussion, Ben and Eric talk about the science of decision making, the tools that can be empl...
Winning On Purpose (with Fred Reichheld, Author and Inventor of NPS)
Humans of SaaS - November 30, 2021 10:00 - 52 minutesFred Reichheld is a Bain fellow and the inventor of NPS, or Net Promoter Score, which is a system adopted by thousands of companies around the world to measure customer loyalty. He's authored several bestselling books that have helped companies thrive in a customer-driven economy, and according ...
Paralyzed to Peaks (with Jack Ryan, Partner Manager at SaaStr)
Humans of SaaS - November 23, 2021 10:00 - 53 minutesJack Ryan is the Partner Manager at SaaStr, the world’s largest community of SaaS professionals. In this episode, Ben and Jack discuss Jack’s journey of suffering a broken neck and numerous strokes, which led to his paralysis and near death. Jack tells the inspiring story of how through sheer gr...
Do One Thing a Day That Scares Your CEO (with Mike Roberts, Head of Marketing, Catalyst Software)
Humans of SaaS - November 16, 2021 10:00 - 56 minutesMike Roberts is the Head of Marketing at Catalyst Software, AKA Ben’s boss. In this episode, Ben and Mike discuss some of the projects they’re most proud of in their careers so far, the importance of reflecting on our progress overtime, and achieving optimal work/life balance. They also touch on...
Championing Diversity in Tech (with Leah Chaney, Founder and Chief Experience Officer of BetterGrowth)
Humans of SaaS - November 09, 2021 10:00 - 39 minutesLeah Chaney is the founder and Chief Experience Officer of BetterGrowth, a consultancy that helps companies gain clarity on why sales are decreasing, churn is climbing, and employees are leaving by providing a step-by-step action plan. She’s also the Founder of BreakoutCS, a community for CS pro...
The Grass Is Always Greener (with Stacy Schmitz, Enterprise Account Executive at Catalyst Software)
Humans of SaaS - November 02, 2021 05:00 - 41 minutesStacy Schmitz is an Enterprise Account Executive at Catalyst Software. In this episode, Ben and Stacy discuss how she has seen incredible success in her career so far, reaching 200% of her quota last quarter. Stacy also shares her unique approach to sales, what motivates her, and how the indust...
Quitting With No Plan (with Bradley Liou, Head of Customer Success at Acquire)
Humans of SaaS - October 22, 2021 23:53 - 41 minutesBradley Liou is the Head of Customer Success at Acquire, an app that’s transforming e-commerce by creating unforgettable checkout experiences. In this episode, Ben and Bradley discuss the sabbatical Bradley took recently to support his wife who was struggling with postpartum depression and how i...
Hot Ones, Hawaii, and How CS is Taking Over (with Edward Chiu, Co-Founder and CEO of Catalyst Software)
Humans of SaaS - October 19, 2021 04:00 - 34 minutesEdward Chiu is the Co-Founder and CEO of Catalyst Software, a company that helps businesses centralize customer data, get a clear view of customer health, and scale experiences that drive retention and growth. In this episode, Ben and Edward discuss the company’s mental health initiatives, Edwa...
Sending Good Vibes, Gift Cards, and occasionally BBQs (with Kris Rudeegraap, CEO and Co-Founder of Sendoso)
Humans of SaaS - October 12, 2021 04:00 - 34 minutesKris Rudeegraap is the CEO and Co-Founder of Sendoso, the leading sending platform that helps companies engage with customers throughout the buyer’s journey. In this episode, Kris and Ben discuss how the best ideas often come from a problem that needs solving, working smarter not harder, and ap...
In the Business of Simplicity (with Mike Murchison, the CEO and Co-Founder of Ada)
Humans of SaaS - October 05, 2021 04:00 - 40 minutesMike Murchison is the CEO and Co-Founder of Ada, the leading provider of AI customer support chat bots that automates millions of chat-based conversations per month for clients like TELUS, Coinbase and Shopify. In this episode, Mike and Ben discuss the company’s origin story, their recent partn...
Making the Invisible Visible (with Arjun Devgan, VP and Global Head of Success at Amplitude)
Humans of SaaS - September 28, 2021 04:00 - 38 minutesArjun Devgan is the VP and global head of customer success at Amplitude, an innovative company that’s helping businesses manage and optimize innovation efforts with its digital optimization system. In this episode, Arjun and Ben discuss Arjun’s efforts to raise awareness about invisible disabil...
Losing $14 Million In One Day (With Rand Fishkin, CEO and co-founder of SparkToro
Humans of SaaS - September 21, 2021 04:00 - 40 minutesRand Fishkin is the CEO and co-founder of SparkToro, a software company that provides high-quality market research and audience intelligence. In this episode, Rand and Ben discuss the art of writing emails, Rand’s experiences in the startup world, how to make sure you’re being fairly compensated...
S2E1: Losing $14 Million In One Day (With Rand Fishkin, CEO and co-founder of SparkToro)
Humans of SaaS - September 21, 2021 00:00 - 40 minutesRand Fishkin is the CEO and co-founder of SparkToro, a software company that provides high-quality market research and audience intelligence. In this episode, Rand and Ben discuss the art of writing emails, Rand’s experiences in the startup world, how to make sure you’re being fairly compensated...
E46- NPS I Loved You (With Ben Winn, Host of NPS I Love You)
Humans of SaaS - August 24, 2021 08:00 - 29 minutesThe last episode of season one is a solocast with the host of NPS I Love You and the manager of community and events at Catalyst Software, Ben Winn. In the episode, Ben reflects on the process of launching the podcast, what worked well and what could use some improvement for the next season. He ...
E46- NPS I Loved You (With Ben Winn, Host of NPS I Love You)
Humans of SaaS - August 24, 2021 04:00 - 29 minutesThe last episode of season one is a solocast with the host of NPS I Love You and the manager of community and events at Catalyst Software, Ben Winn. In the episode, Ben reflects on the process of launching the podcast, what worked well and what could use some improvement for the next season. H...
E45- To MBA Or Not To MBA (With Veronica Dasovich, Senior Director of Company Success at Heap)
Humans of SaaS - August 17, 2021 08:00 - 33 minutesVeronica Dasovich is the Senior Director of Customer Success at Heap, a digital insights platform helping companies build digital experiences. In this episode, Veronica and Ben discuss the pros and cons of pursuing an MBA in the tech space, developing critical thinking skills and leveling up you...
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