Winning On Purpose (with Fred Reichheld, Author and Inventor of NPS)

Humans of SaaS

English - November 30, 2021 10:00 - 52 minutes - 119 MB
Careers Business Management customer experience startups tech client success marketing entrepreneurship catalyst customer success nps Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

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Fred Reichheld is a Bain fellow and the inventor of NPS, or Net Promoter Score, which is a system adopted by thousands of companies around the world to measure customer loyalty. He's authored several bestselling books that have helped companies thrive in a customer-driven economy, and according to the New York Times, his work has put loyalty economics on the map. In this episode, Fred and Ben discuss strategies for measuring customer success and strengthening customer loyalty, as well as some of the themes from Fred’s new book, Winning on Purpose.

You can purchase Winning on Purpose: The Unbeatable Strategy of Loving Customers, on Amazon here.