Hot Ones, Hawaii, and How CS is Taking Over (with Edward Chiu, Co-Founder and CEO of Catalyst Software)

Humans of SaaS

English - October 19, 2021 04:00 - 34 minutes - 80 MB
Careers Business Management customer experience startups tech client success marketing entrepreneurship catalyst customer success nps Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Sending Good Vibes, Gift Cards, and occasionally BBQs (with Kris Rudeegraap, CEO and Co-Founder of Sendoso)

Next Episode: Quitting With No Plan (with Bradley Liou, Head of Customer Success at Acquire)

Edward Chiu is the Co-Founder and CEO of Catalyst Software, a company that helps businesses centralize customer data, get a clear view of customer health, and scale experiences that drive retention and growth. In this episode, Ben and Edward discuss the company’s mental health initiatives, Edward’s “Hot Ones” video, and the incredible growth of Customer Success over the last 2 years.