Latest Business transformation Podcast Episodes
The Uniphore approach to conversational automation with Kim West
VUX World - September 26, 2023 11:45 - 58 minutes ★★★★★ - 8 ratingsKim West is the Director of Product Marketing at Uniphore, one of the leading conversational automation technology and service companies. Kim joins us to share some of the top use cases for conversational automation across industries and shares some best practice in getting it right. Hosted on...
Episode 26: Bridging with Elizabeth Soltis
Leading from Being - September 23, 2023 23:00 - 1 hour ★★★★★ - 1 ratingMarti and Todd welcome guest Elizabeth Soltis, author of Authentic Collaboration, to discuss the topic of bridging—the art of connecting ideas, groups, and perspectives. They explore how to shift mindsets from predetermining connections to living into the process of exchange and relationship bu...
Why messaging should be part of your content strategy, with Nick Martin
VUX World - September 21, 2023 11:07 - 59 minutes ★★★★★ - 8 ratingsYou've seen and heard of the value of conversational AI such as chat, voice and messaging assistants for customer service, but what about using the channel as part of your content strategy? We're joined by Nick Martin, co-founder, Direqt, to discuss how media and entertainment companies are embr...
The future trajectory of AI in customer experience, with Sham Aziz
VUX World - September 20, 2023 10:48 - 53 minutes ★★★★★ - 8 ratingsSham Aziz, Selfridges, Head of Customer Service at Selfridges and long-time customer experience expert, joins me to share his perspectives on the current and future trajectory of AI for customer experience and enterprise automation. Hosted on Acast. See acast.com/privacy for more information.
Conversations2 - Millani Jayasingkam
VUX World - August 30, 2023 12:48 - 1 hour ★★★★★ - 8 ratingsDesigners love to talk design. Often people focus on their favourite tools, processes, hacks and gripes. It all matters. The technical aspects are just as important as well. We’re designing conversations with technology - we need to get intimate with the benefits and limitations of machines so t...
LLMs in practice with Matt Taylor, Knowbl
VUX World - August 29, 2023 12:00 - 1 hour ★★★★★ - 8 ratingsAre we coming to the end of the hype cycle with Large Language Models? Are we finally finding where they fit best in enterprise automation? Are are we still rolling through the hype? Matt Taylor, Co-Founder and CPO, Knowbl, joins us to shine a light Presented by Tidio Grow your online store w...
UX Design with LLMs, with Braden Ream, CEO, Voiceflow
VUX World - August 23, 2023 10:27 - 1 hour ★★★★★ - 8 ratingsBraden Ream is back on VUX World for the third time after some pretty big changes at Voiceflow. Raising another round of funding and repositioning the platform in light of significant adoption in the wake of the large language model attention, has Voiceflow making moves to become the leading con...
Mikhail Burstev, Founder of Deep Pavlov, talks AI orchestration and LLMs
VUX World - August 11, 2023 12:00 - 59 minutes ★★★★★ - 8 ratingsMikhail Burstev is a seasoned AI practitioner and scientist. Founder of one of the most popular chatbot frameworks, Deep Pavlov, Mikhail has been knee deep into the AI space for many years. He joins me to share his thoughts on AI orchestration and Large Language Models. Presented by Tidio Grow...
How Salesforce are using LLMs with Greg Bennett
VUX World - August 11, 2023 11:12 - 47 minutes ★★★★★ - 8 ratingsGreg Bennett’s the final Conversations2 interviewee focused on large language models! When I heard that Salesforce have adopted LLMs at scale (and also heard that they had started to design and build this prior to ChatGPT’s release) I wanted to know more! I’ve known Greg for years and have alw...
LLMs and the future of intelligence, with Paul Sweeney, Webio
VUX World - August 03, 2023 15:41 - 1 hour ★★★★★ - 8 ratingsPaul Sweeney is the Chief Strategy Officer at Webio, an award winning conversational AI platform. Paul is a renowned figure in the automation and conversational AI space and joins us to share his thoughts on the future of large language models, the impact they could have for enterprises and what...
Talking LLMs with Voiceflow’s first Senior Conversation Design Advocate - Peter Isaacs!
VUX World - July 20, 2023 12:33 - 1 hour ★★★★★ - 8 ratingsPeter has written and shared a lot about Large Language Models in recent posts and blogs. We wanted to get his perspective on various things, especially now that Voiceflow have incorporated LLMs into their tool. How can conversation designers use LLMs now? How does Peter use the LLM as a sound...
Large language models and finding value with Witlingo's Ahmed Bouzid
VUX World - July 20, 2023 11:21 - 50 minutes ★★★★★ - 8 ratingsAhmed Bouzid is an author, CEO and Founder of Witlingo, a SaaS voice AI company that helps brands give a voice to their customers. Ahmed joins me to share the opportunities and challenges with implementing large language models in voice AI systems such as call centres and voice assistants. Pr...
The enterprise practicality of ChatGPT and LLMs with Andrei Papancea
VUX World - July 14, 2023 13:33 - 1 hour ★★★★★ - 8 ratingsAndrei Papancea is the CEO and Co-Founder of NLX, a leading conversational AI platform. Andrei joins us to share his thoughts on the value and realistic use cases for large language models in large enterprise automation use cases, the emerging trend of multimodal CX and thoughts on what it takes...
A chatbot that helps children move more, with Richard Moore
VUX World - June 27, 2023 11:27 - 53 minutes ★★★★★ - 8 ratingsRichard Moore joins me to share how Sheffield Hallam University's research project chatbot is helping children move more and be healthy! Presented by Tidio Grow your online store with the #1 customer success tool for eCommerce. Engage with your customers and website visitors in real-time. Prov...
VOICE of AI 23 and what's new with AI?
VUX World - June 21, 2023 14:07 - 49 minutes ★★★★★ - 8 ratingsPete Erickson joins me to take a look at what's in store for VOICE of AI 2023! Hosted on Acast. See acast.com/privacy for more information.
How an engaging and agile culture strengthens resilience
Shift podcast: Helping you rethink business transformation - June 14, 2023 19:00 - 20 minutes ★★★★★ - 2 ratingsIn this episode of the CEO Viewpoints podcast, host Allan Buitendag, a Partner in PwC’s Financial Services practice, speaks with Kevin Strain, President and Chief Executive Officer of Sun Life about his approach to staying ahead of the accelerating pace of change while navigating increasingly co...
Conversations2 - ChatGPT Interview
VUX World - June 08, 2023 11:13 - 56 minutes ★★★★★ - 8 ratingsWhat happens when you interview ChatGPT? Things get strange quickly. There’s few things as hyped as ChatGPT. Much of it is deserved - this new technology delivers on so much of the promise of conversational AI. It can hold a consistent and flowing conversation, and it can chat with the user no ...
We rebuilt our whole platform around LLMs: Sylvain Perron, CEO, Botpress
VUX World - June 07, 2023 14:38 - 1 hour ★★★★★ - 8 ratingsSometimes, once in a while, a technology emerges that changes things. This is what Botpress CEO, Sylvian Perron thought when he discovered large language models. So much so, that he completely rebuilt the Botpress conversational AI platform to be LLM-first. Join us in this conversation to learn...
Tone of voice AI and its impact on customer experience
VUX World - June 05, 2023 11:53 - 1 hour ★★★★★ - 8 ratingsYou’ve probably heard that it’s not what you say, it’s how you say it that matters. Well, what if I told you that there’s an AI system that can recognise how you speak and use this information to match your speaking style to the speaking style of, say, a call centre agent. That means that, whene...
Vancity: Leading with purpose in an increasingly complex world
Shift podcast: Helping you rethink business transformation - May 31, 2023 19:40 - 22 minutes ★★★★★ - 2 ratingsThis podcast mini-series is dedicated to discussing Canadian insights from PwC’s 26th Annual Global CEO Survey. In this episode of CEO Viewpoints, host Andrew Dooner, a partner in PwC’s global corporate strategy practice, sits down with Christine Bergeron, President and Chief Executive Officer o...
3 innovative AI use cases in retail with Gopi Polavarapu, Sr. VP at Kore.ai
VUX World - May 24, 2023 15:14 - 1 hour ★★★★★ - 8 ratingsExplore the transformative power of conversational AI and large language models (LLMs) in creating personalized and seamless retail experiences. In this podcast, we’ll explore three use cases where AI is impacting the retail customer and employee journey. The traditional shopping cart is dead. ...
Conversations Squared #9 Andrew Muir
VUX World - May 23, 2023 09:55 - 51 minutes ★★★★★ - 8 ratingsWe’re used to hearing Text To Speech in conversational AI, but that’s not the only option available. Voice assistants don’t have to use synthetic speech - they can use recordings of a live voice talent instead. Andrew Muir, Lead Dialogue Designer at PolyAI, explains the benefits of using voice ...
The world's first accessible chatbot? With Mark Worden, NatWest
VUX World - May 16, 2023 12:27 - 55 minutes ★★★★★ - 8 ratingsJoin me and NatWest's Mark Worden to explore how NatWest designed and implemented the world's first accessible chatbot. It might surprise you to learn that one of the most accessible interfaces (conversational AI) is, in some cases, the least accessible part of your website. How would a blind ...
Conversational automation at Swisscom with Yvonne Zgraggen
VUX World - May 04, 2023 09:47 - 48 minutes ★★★★★ - 8 ratingsYvonne Zgraggen is a Product Owner in the Data, Analytics and AI division at Swisscom, a major telco provider in Switzerland. With a background in computer linguistics, UX and conversation design, Yvonne has a wealth of experience that anyone working on conversational AI systems can learn from. ...
Conversations Squared #8 - Michelle Parayil
VUX World - April 28, 2023 19:04 - 36 minutes ★★★★★ - 8 ratingsLet’s talk about proactive messaging! Michelle Parayil, Conversation Design Manager at Haptik, knows all about it. She’s learnt a great deal about proactive messaging with conversational AI, and shares her learnings and experiences. When’s the best time to do proactive messaging? How do we av...
Building trust in telecom with a human-led, tech enabled approach
Shift podcast: Helping you rethink business transformation - April 26, 2023 20:09 - 21 minutes ★★★★★ - 2 ratingsIn this episode, host Jon Finkelstein, Executive Creative Director at PwC Canada sits down with Pamela Snively, Chief Data and Trust Officer at TELUS, and Ojas Rege, SVP and GM of Privacy and Data Governance at OneTrust. Together, they discuss the trending topics of trust and privacy, and why th...
Episode 25: Expressing Power
Leading from Being - April 24, 2023 18:00 - 1 hour ★★★★★ - 1 ratingIn their final episode in the series on leadership and power, Marti and Todd explore what makes each person's expression of power unique and valuable, and how these expressions create a sense of wholeness in teams, organizations, and communities. From the Edge: Dam Dismantling (Todd) Conscious...
Conversations Squared #7 - Hilary Hayes
VUX World - April 18, 2023 09:50 - 1 hour ★★★★★ - 8 ratingsLet’s talk careers! This Conversations2 is an interview with Hilary Hayes, who’s a conversation designer, multimodal interaction designer, teacher and mentor. I reached out to Hilary in the hope she’d chat about career paths. Why? The job title ‘conversation designer’ is still relatively new...
Stress is no laughing matter
Y'our Health Matters - March 13, 2023 06:00 - 4 minutesI’m Tom Meyers, osteopath, wellbeing futurist, author and the founder of the” Reaset Approach”. Stress, what is it? Why has it become a nuisance? And most importantly, what can you do about it? In a fast-changing world, stress has become one of the biggest challenges to y’our health and wellbe...
The secret of healthy ageing
Y'our Health Matters - March 06, 2023 05:00 - 4 minutesI’m Tom Meyers, osteopath, wellbeing futurist, author and the founder of the” Reaset Approach”. Stress, what is it? Why has it become a nuisance? And most importantly, what can you do about it? In a fast-changing world, stress has become one of the biggest challenges to y’our health and wellbe...
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