Shift podcast: Helping you rethink business transformation
54 episodes - English - Latest episode: about 2 months ago - ★★★★★ - 2 ratingsSuccessful business transformation is taking on the demands of today while preparing for the challenges of tomorrow. In each episode of Shift, we amplify the voice of leading industry experts, to share their unique perspectives on what it takes to transform. Listen in to learn how these leaders are approaching and executing on their transformation journeys.
And for more insights on the key issues facing top executives, join us for CEO Viewpoints, a Shift podcast series exploring Canadian CEOs’ perspectives on what it takes to succeed in
today’s complex business environment.
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Episodes
Building consensus on large infrastructure projects
March 13, 2024 10:00 - 30 minutes - 28.4 MBJoin host Jon Finkelstein and guest Ron Jaikaran to discuss Ontario’s Accelerated High-Speed Internet Program. Ron is the Director of Commercial Projects at Infrastructure Ontario, where he is driving progress on Ontario’s 4 billion dollar investment in high-speed internet. The program aims to bring high-speed connectivity to some of the hardest-to-reach communities in the province, to deliver this essential service to all Ontarians. A project of this size requires consensus between partners...
Navigating large scale transformation as a business leader
January 17, 2024 05:00 - 29 minutes - 1 MBWelcome back to a new season of PwC Shift. In this episode, host Jon Finkelstein, Executive Creative Director, PwC Canada, interviews Pierre Miron. Pierre is the Executive Vice-President and Chief Growth Officer Canadian Operations at Industrial Alliance (IA), where he has been at the helm of a variety of impactful transformations. Pierre and Jon dive into these transformations, specifically the pivot that IA has made in its thinking around its customers, and its new approach to I.T and the ...
Accelerating your Energy Transition - From Idea to Action A conversation with John Cleland, CEO of Australia’s Essential Energy
November 20, 2023 10:00 - 29 minutes - 1 MBIn the latest episode of our CEO Viewpoints podcast series, host James McLean sits down with John Cleland, CEO of Australia’s Essential Energy. This year, the annual CEO survey focuses on critical questions facing leaders today including how to balance reinventing the business to succeed in a changing world with the need to manage short-term pressures and challenges. In the podcast discussion John shares his experiences and learnings of leading and accelerating a utility through the energy t...
How an engaging and agile culture strengthens resilience
June 14, 2023 19:00 - 20 minutes - 50 KBIn this episode of the CEO Viewpoints podcast, host Allan Buitendag, a Partner in PwC’s Financial Services practice, speaks with Kevin Strain, President and Chief Executive Officer of Sun Life about his approach to staying ahead of the accelerating pace of change while navigating increasingly complex and volatile conditions. Kevin shares his approach to building a bright future for Sun Life during these challenging times and talks about the power of creating an engaging and agile culture as ...
Vancity: Leading with purpose in an increasingly complex world
May 31, 2023 19:40 - 22 minutes - 50 KBThis podcast mini-series is dedicated to discussing Canadian insights from PwC’s 26th Annual Global CEO Survey. In this episode of CEO Viewpoints, host Andrew Dooner, a partner in PwC’s global corporate strategy practice, sits down with Christine Bergeron, President and Chief Executive Officer of Vancity to discuss the power of being a purpose-led organization while navigating key issues like economic uncertainty, transforming for the future and ESG matters like climate change. Christine tal...
Building trust in telecom with a human-led, tech enabled approach
April 26, 2023 20:09 - 21 minutes - 50 KBIn this episode, host Jon Finkelstein, Executive Creative Director at PwC Canada sits down with Pamela Snively, Chief Data and Trust Officer at TELUS, and Ojas Rege, SVP and GM of Privacy and Data Governance at OneTrust. Together, they discuss the trending topics of trust and privacy, and why they’re so essential to a company’s revenue, reputation and overall success. Show Notes: (00:02)- Jon’s introduction to CEO Viewpoints, Pamela Snively and Ojas Rege (02:03)- Pamela and Ojas provide ...
Using data to transform legal risk management and drive organizational value
February 23, 2023 02:54 - 19 minutes - 26.4 MBAfter a brief hiatus, the Shift podcast returns with a new episode featuring Michaël Hassan, the Managing Director and Divisional General Counsel at PSP Investments. He and host Jon Finkelstein, Executive Creative Director at PwC Canada Digital Services, discuss how data can transform legal risk management and drive value for your organization. Show Notes: (00:02)- Jon’s introduction to CEO Viewpoints and Michaël Hassan (01:02)- Michaël shares more about his career journey and his role a...
CEO Viewpoints Episode 8: Exploring the future of banking in Canada
November 17, 2022 05:33 - 18 minutes - 16.6 MBIn this episode, host Jason Boggs, the National Banking and Capital Markets Leader for PwC Canada, sits down with Anthony G. Ostler, the President and Chief Executive Officer of the Canadian Bankers Association (CBA), as of February 2022. After sharing his perspective on what he’s most looking forward to accomplishing in his new role, Anthony discusses some of the key opportunities for open banking and payments modernization for Canadian banks and the broader marketplace. Show Notes: (00:...
CEO Viewpoints Episode 7: Leveraging people and agility for digital transformation
October 27, 2022 08:00 - 14 minutes - 13.1 MBIn this episode, host Keegan Iles, the national insurance consulting leader for PwC Canada, leads a discussion with Rowan Saunders, the President and CEO of Definity Financial Corporation, about how CEOs can leverage their people and agility for transformation, and ultimately create more sustained outcomes for their organizations. Show Notes: (00:00)- Keegan’s introduction to CEO Viewpoints and Rowan Saunders (00:55)- Rowan shares more about his journey as CEO of Definity Financial Corpo...
CEO Viewpoints Episode 6: The role of culture in navigating cybersecurity challenges
October 13, 2022 08:00 - 15 minutes - 13.9 MBIn this episode, host Richard Wilson, a partner in PwC Canada's Cybersecurity, Privacy and Financial Crime practice, leads a discussion with Ken Hartwick, President and CEO at Ontario Power Generation (OPG), on managing cyber risk, integration of technologies and how to build an effective cyber culture. Show Notes: 00:00- Richard’s introduction to CEO Viewpoints and Ken Hartwick 01:29- Ken shares his perspective on managing cyber risk as a CEO 03:04- Ken shares tips for keeping board m...
CEO Viewpoints Episode 5: How leaders can take a systematic approach to cybersecurity
October 06, 2022 08:00 - 19 minutes - 18.1 MBIn this episode, host Richard Wilson, a partner in PwC Canada's Cybersecurity, Privacy and Financial Crime practice, leads a discussion on how CEOs are addressing and prioritizing cybersecurity today. He’s joined by Indrani Butany-DeSouza, President and and CEO at Elexicon Energy Inc., a local distribution power company in Ontario. Show Notes: 00:00 - Richard’s introduction to CEO Viewpoints and Indrani Butany-DeSouza 01:46 - Indrani shares her perspective on how leaders should be thinki...
CEO Viewpoints Episode 4: Boldly stepping forward on the path to net zero (part 2 of 2)
August 25, 2022 08:00 - 18 minutes - 16.5 MBIn the second part of a two-part discussion focusing on the path to net zero, host Elliott Cappell, Partner and National Climate Change Leader at PwC Canada, continues his conversation with Jason Storah, CEO at Aviva Canada. Elliott and Jason discuss strategies for inspiring Canadian leaders to take action, the importance of leading by example and more. Show Notes: 00:00 - Elliott’s introduction to CEO Viewpoints and Jason Storah 00:57 - Jason shares his perspective on what is holding Ca...
CEO Viewpoints Episode 3: Boldly stepping forward on the path to net zero (part 1 of 2)
August 11, 2022 02:17 - 24 minutes - 34.2 MBIn this first of a two part episode, host Elliott Cappell, a Partner and the National Climate Change Leader at PwC Canada, sits down with Jason Storah, CEO at Aviva Canada. Together, Elliott and Jason continue the conversation surrounding ESG initiatives, diving into strategies to get to net zero and why leaders need to take bold action today. Show Notes: 00:00- Elliott’s introduction to CEO Viewpoints and Jason Storah 01:19- Jason discusses his experience as CEO of Aviva Canada 03:33- ...
CEO Viewpoints Episode 2: Trust, transparency and making an impact through ESG
July 28, 2022 08:01 - 23 minutes - 32.9 MBIn this episode, host Shelley Gilberg, Canadian Platforms Leader and a member of the extended leadership team at PwC Canada, sits down with Rania Llewellyn, the President and Chief Executive Officer at Laurentian Bank. Rania shares her perspective on ESG strategy, transformation, and where trust and leadership factor into the equation. She also shares more about her own career journey, including how she became the first woman to head a major Canadian chartered bank in 2020. - 00:00- Shelley...
CEO Viewpoints Episode 1: Driving business transformation through ESG
July 14, 2022 08:00 - 21 minutes - 30 MBThis new podcast mini-series is dedicated to discussing Canadian insights from PwC’s 25th Annual Global CEO Survey. Environment, social and governance, known as ESG, has risen to the top of the CEO agenda today as a key component of transformation. The success of an organization is no longer measured solely by its financial results: leaders must also know how to respond to issues of climate change, workforce diversity, supply chain ethics, economic inequality and much more. In the first epis...
Valuing customer experience and helping Canadians make better choices
May 11, 2022 15:55 - 21 minutes - 19.5 MBHear how Walmart is committed to innovation and digital transformation, in our recent conversation with John Bayliss, Executive Vice President and Transformation Officer at Walmart Canada.
Personalizing your HR technology transformation with change champions
April 14, 2022 15:00 - 27 minutes - 25.5 MBHow the LCBO’s HR Transformation supports not only their existing employee experience, but also the attraction of new talent.
Driving value for the organization and driving value for the environment
March 17, 2022 15:52 - 23 minutes - 22.1 MBWhy getting the balance of ESG right is the right thing to do for both BMO and for Canada.
Exploring the benefits of community tourism
February 07, 2022 16:55 - 20 minutes - 18.7 MBHow G Adventures is redefining the travel & tourism industry – and connecting customers to their destinations
Enabling Canadian businesses to evolve and grow
January 22, 2022 01:56 - 30 minutes - 28.1 MBHow Rogers is helping businesses to innovate and grow, now and in the future – what it means to be a strategic advisor to their customers.
Using technology as a force for change
December 08, 2021 02:38 - 25 minutes - 23 MBThe global pandemic has shed light on the need to address a number of crises and inequities our society faces. Solutions won’t be immediate, but Vancity understands that we must start to work on ways to address the climate crisis as well as bring people who have been left behind back into the economy. In this episode of Shift, join Kirsten Sutton, Chief Technology and Information Officer at Vancity, as she speaks with PwC Canada’s Jon Finkelstein about how her organization plans to use tech...
The era of empowerment
December 08, 2021 02:37 - 21 minutes - 19.6 MBIn this episode, we sit down with Rizwan Khalfan, Chief Digital & Payments officer from TD Bank Group, to discuss how he is focused on empowering customers and employees. The importance of ingesting empathy into personalization. And the value FinTech partnerships and acquisitions can provide in the ability to be agile, as the world around us is shifting.
Understanding what your customer needs today and tomorrow
April 08, 2021 21:11 - 29 minutes - 27.4 MBFor retailers, the pandemic upended much of what they knew about doing business. With ever-changing customer needs and an unclear road map, the industry had to evolve and adapt on the fly. On the latest episode of the Shift podcast, we sit down with Stephen Gordon, Director of Multi Channel Logistics at Best Buy Canada, to discuss how he navigated the early days of the pandemic and remarks on what he sees as the enduring changes to supply chain logistics and retail. He talks about how s...
Trends, Tweets & 2020
March 16, 2021 21:52 - 25 minutes - 23.4 MBFor many Canadian’s, Twitter served as a daily utility to participate in a real-time public health conversation when the COVID-19 pandemic hit. In the latest episode of the Shift podcast we are in conversation w/ Paul Burns, Twitter Canada’s Managing Director. Paul takes us behind the scenes of one of the world’ largest social media companies during a global pandemic. He shares his top social media tips for organizations, the importance of adopting an agile mindset, and his key tips to succ...
Adaptation and Resilience
February 25, 2021 05:43 - 33 minutes - 30.6 MBLeading an organization during a global pandemic is no easy task. It takes foresight, resilience, and a strong vision. In the latest episode of Shift we are in conversation with Curtis Stange, ATB Financial, President & CEO. Curtis shares his lessons learned from ATB’s COVID-19 response plan and the importance of investing in your people and creating a culture of resilience - all while maintaining an innovation agenda. He talks about instilling a growth mindset to plan for change and tools t...
Connecting Canada
February 13, 2021 01:15 - 24 minutes - 22.4 MBCanadian telecommunications providers were at the forefront of the pandemic. Having to deal with record-breaking demands for network capacity across the nation; COVID-19 truly put our wireless and fixed networks to the ultimate test. On the latest episode of Shift we sit down with Ibrahim Gedeon, CTO at TELUS to get a behind-the-scenes look of what was going on when the pandemic hit. TELUS shares their compelling story on the importance of culture and leadership during unprecedented times;...
Unprecedented growth in unprecedented times
January 19, 2021 23:25 - 26 minutes - 24.6 MBFor certain sectors like tech, digital health, e-commerce - the last few months have been a time of unprecedented growth with many of these companies now considering an IPO as part of their growth strategy. On the latest episode of the Shift podcast we sit down with Asha Bakshani, SVP of Finance at Lightspeed and Colin Ryan, Managing Director of Investment Banking at National Bank to discuss the IPO marketscape amid a pandemic. Lightspeed shares their successful IPO journey and lessons l...
In the driver’s seat: How Porsche Canada is accelerating change in the automotive industry
December 11, 2020 02:38 - 34 minutes - 32 MBIn the third Covid edition of the Shift podcast we are in conversation with Marc Ouayoun, President & CEO of Porsche Canada. Marc virtually sits down with Jon Finkelstein to share how Porsche is reimaging their brand and consumer experience while keeping people at the centre of Porsche Canada. Marc shares more about his career journey in the automotive industry and takes our audience through Porsche’s past, present and future with increasing consumer expectations in the digital world. To ...
How BMO is prioritizing the emotional and physical wellbeing of their employees during the COVID-19 pandemic
June 29, 2020 18:20 - 28 minutes - 26.6 MBIt’s now or never for organizations to prioritize the mental health of their employees. As we experience unprecedented times with a myriad of stressors; organizations need to step up with the tools and support that will help their employees manage their mental health. In the latest “quarantine edition” of the Shift podcast; guest host Sofia Theodorou, Chief People Officer of PwC Canada, is in conversation with Mona Malone: Chief Human Resource Officer and Head of People & Culture, BMO Financ...
Pivoting in a pandemic: TD bank’s showcase of operational resilience during the COVID-19 crisis
May 19, 2020 23:05 - 36 minutes - 33.8 MBWithin the last six weeks, Canada’s TD Ban has been able to mobilize approximately 70,000 working from home due to the COVID-19 pandemic. In this episode of the podcast we are in conversations with Michael Rhodes, Group Head, Innovation, Technology & Shared Services, from TD Bank Group. Michael talks about the challenges of pivoting to a remote workforce rapidly, how they were able to mobilize quickly to get ahead of COVID-19, and re-imagining what a return to work may look like.
The future is bright with Sun Life
February 27, 2020 19:18 - 29 minutes - 27.4 MBThe future is bright for the 154 year old organization Sun Life - in this episode of Shift podcast we sit down with Jacques Goulet, President of Sun Life Canada. Jacques shares how Sun Life has created a culture that truly embraces change. From using emerging technologies to create their digital assistant Ella, to their commitment to upskilling their workforce, all while delivering an elevated experience for their customers. Explore the conversation to learn more.
City of Ottawa: Playing the game of innovation as a team
January 13, 2020 16:40 - 26 minutes - 23.9 MBIn the public sector, it often takes a spark to ignite innovation but somuch more to keep it burning. In this episode of Shift - we share a great Canadian innovation story about the City of Ottawa, who learned the secret sauce on how to deliver innovation and service excellence to their front line employees and citizens. Live from FWD50 2019, Canada’s digital government conference, we sit down with Kim Ennis, Program Manager from the City of Ottawa to chat about how her team worked with PwC ...
TD Bank: community, confidence, and customer experience
November 28, 2019 15:25 - 21 minutes - 20.1 MBThree C’s: customer experience, confidence and community. That’s what we are talking about in the latest episode of the Shift podcast ft. the iconic Canada brand of TD Bank. In this episode of Shift we are in conversation with Tyrrell Schmidt the Global Brand and Customer Experience Officer at TD. Jon and Tyrrell chat about what it takes a large scale brand relaunch takes, creating a customer experience centred around confidence, and the importance of giving back.
ecobee: a smart thermostat buzzing with innovation
October 31, 2019 15:41 - 21 minutes - 19.6 MBComplex ideas often begin with answers to everyday problems. And when, Stuart Lombard’s family returned home from a winter getaway to find their house at a chilly temperature of 50°F, he knew something had to change. In this episode of PwC Canada’s Shift podcast, we are in conversation with Stuart Lombard, CEO and founder of ecobee; a smart thermostat company that is revolutionizing how people interact with their homes. Stuart shares his Canadian startup success story and what excites him mo...
Rebranding Scotiabank Arena
September 19, 2019 17:25 - 20 minutes - 19 MBClinton Braganza, CMO, of Scotiabank, was tasked with one monumental marketing challenge: changing the nomenclature of a nation. After the 2017 acquisition for the naming rights of the former ACC arena, Braganza and team started a full-scale campaign to reprogram the vocabulary of the Canadian people. In the Season Two premiere of the Shift podcast, host Jon Finkelstein sits down with Clinton to learn how he took Scotiabank’s alignment with sports beyond the scoreboard. Clinton shares how th...
Best of Shift podcast: Season 1
July 17, 2019 18:05 - 24 minutes - 22.5 MBJon Finkelstein, takes a walk down memory lane with some of the Shift podcast’s most memorable guests. In the season finale of the Shift podcast season one, Jon highlights some of his favourite lessons learned from the leaders of some of Canada’s most high profile organizations. Guests from the LCBO, Move the Dial, Canadian Bankers Association, and more discuss topics surrounding customer experience, driving innovation, thriving in disruption and more.
Fostering a culture of creativity within your organization
July 03, 2019 20:49 - 16 minutes - 14.8 MBShift podcast hits the road to attend the Adweek Brandstar Awards. During the event, host and PwC Canada’s , Executive Creative Director Jon Finkelstein sat down with three of the honorees who are changing the game in Canada when it comes to creating a captivating, customer-centric brand. The conversation featured: Uwe Stueckmann: SVP, Marketing at Loblaw Companies Limited Claudette McGowan: Chief Information Officer, Enterprise Technology Employee Experience at BMO Stuart Lombard: Founde...
Digital Transformation of Banking in Canada
January 24, 2019 19:00 - 21 minutes - 50 MBIn this episode of Shift join Neil Parmenter, President and CEO of the Canadian Bankers Association (CBA), as he speaks with PwC Canada’s Jon Finkelstein about the digital transformation of the financial services industry. Learn how customer’s expectations of their banking experience is evolving and influenced by efficiencies created by Big Technology in other aspects of their lives. Neil and John discuss the future of financial services, why Canada can take the lead in transformation and th...
The future of proptech
November 22, 2018 19:00 - 21 minutes - 49.5 MBThe convergence of real estate and technology (proptech) is no longer a niche phenomenon. Though still dwarfed by its older cousin Fintech, investment in proptech has soared sky high. In the latest episode of Shift podcast we sat down with George Carras, Founder & CEO, R-Labs Canada Inc. to discuss the growing interest in proptech, how focusing on a problem not the technology is the way forward, and how R-Labs is working with real estate business owners, investors and startups to solve indus...
Using privacy to build customer trust
November 07, 2018 19:00 - 19 minutes - 45.6 MBIn this episode of the Shift podcast join Pam Snively, the Chief Data and Trust Officer at TELUS as she sits down with host, Jon Finkelstein. The two discuss navigating the data driven landscape of today’s business climate in a way that maintains customer privacy as a top priority. Pam offers insights on how to remain agile in a digital landscape that continually evolves, adapting and innovating to new data regulations, and how to balance delivering on rising customer expectations with maint...
Thinking big to drive enterprise-scale transformation
September 27, 2018 18:00 - 19 minutes - 18.2 MBIn this episode of Shift join CIO of PCL Construction and V2R Award winner Mark Bryant and PwC Canada’s Jon Finkelstein as they discuss becoming a digital-first business. Learn about PCL’s journey: eliminating data centres, delivering field-focused solutions that save time and enabling data-driven decisions on the job site. Plus, find out how this leading-edge transformation led to winning the V2R Award in the Reinventor category. To find out more about PCL Constructions winning innovation v...
Taking a simple idea and scaling it big
September 27, 2018 18:00 - 21 minutes - 48.3 MBDavid Lloyd, CEO and Co-Founder of FREDsense Technologies, sheds light on the revolutionary science and technology he’s used to change the way water utilities and mining companies across Canada test their water resources. In this episode of Shift, David and Jon discuss driving innovation in the age-old mining and utilities sectors, the social impact of this progressive technology, and what David has to say about being the winner of this year’s V2R awards in “The Visionary” category. To find ...
Keeping humans at the centre of the equation: enabling accessibility in dispute resolution
September 27, 2018 18:00 - 27 minutes - 62.5 MBIn this special episode of the Shift podcast we are joined by Shannon Salter, Chair at the Civil Resolution Tribunal in British Columbia. Salter sits down with Jon Finkelstein and breaks down how she and her team have revolutionized the way citizens interact with the legal system; becoming the first tribunal to go completely digital in Canada. The two discuss implementing a large-scale transformation while still keeping citizens at the core, governing change management and various stakeholde...
Enabling citizens with digital
August 23, 2018 18:00 - 22 minutes - 52 MBWhen it comes to smart cities, the City of Vancouver is leading the way by creating a citizen experience powered by digital. From offering the largest public wifi hotspot in Canada to creating an online portal for citizens and business, they are continuing to drive innovation the public sector. Chief Technology Officer, Jessie Adcock, sits down with Jon to discuss building a “connected” city, managing citizen trust in the process, and what the future of Vancouver and smart cities looks like.
Keeping the customer at the center of your growth strategy
July 26, 2018 18:00 - 20 minutes - 37.5 MBIn this episode of the Shift podcast, host Jon Finkelstein is joined by Cody Green, Founder of Canada Drives, who is transforming the way Canadians get car loans. The two discuss the growing pains and lessons learned of a start-up, creating a culture of customer centricity from the ground up, and remaining agile in the ever-evolving world of emerging technologies. Listen and subscribe here.
Building an agile cybersecurity strategy
June 13, 2018 18:00 - 17 minutes - 33.5 MBData breaches and cybersecurity vulnerabilities have been all over the news, elevating these issues in the mind of organizations and consumers. When it comes to cyber threats and attacks it’s not a question of “if” but “when” they’ll happen. Being prepared for evolving threats is a must to stay in business and establish customer trust. In this episode of Shift Sean Joyce, PwC US Cybersecurity and Privacy leader offers insights into how organizations can better prepare outlining steps they ca...
Retail evolution & customer experience
May 29, 2018 18:00 - 22 minutes - 20.6 MBHow does a crown corporation remain agile through change? In this episode of Shift, LCBO’s Chief Executive Officer George Soleas shares how the LCBO is driving innovation in the way it operates and delivers its products and services. From digital adoption and creating narratives for the customer, to leveraging data to transform the customer experience and improve operations across the supply chain, we examine the LCBO’s evolution into an ambidextrous, digitally enabled, organization.
Driving customer centricity in complex organizations
April 19, 2018 18:00 - 16 minutes - 31.1 MBBeing one of the largest municipal utility providers in Canada can prove to be a challenge. Jon Finkelstein sits down with Eileen Campbell, VP of Customer Service for Alectra Utilities, which is using new technology to better equip energy producers and consumers in making informed energy decisions. They talk about balancing emerging technology with quality customer care, and what the future of utilities looks like.
Change and Innovation in the public sector
March 20, 2018 18:00 - 17 minutes - 32.7 MBEquipping the largest Canadian enterprise to thrive in a digitally disrupted world is complex and challenging. In this episode, Jon Finkelstein and Alex Benay CIO of the Government of Canada talk about the steps to create a digital government and fundamentally change how the government operates balancing technology, policy, and legislation, with the need to be more collaborative and more open to the innovation ecosystem..
Gender diversity in tech—from awareness to action
March 01, 2018 19:00 - 18 minutes - 34.5 MBIn this episode of Shift join #movethedial CEO Jodi Kovitz as she speaks with PwC Canada’s Jon Finkelstein about how #movethedial is changing the landscape for women in technology. Learn about her journey in creating an organization dedicated to improving gender diversity in tech, why it’s critical to business imperatives and innovation to have greater gender representation at the table, and the tactical steps you can take today to move your organizations dial in the right direction. Visit t...