Latest Business transformation Podcast Episodes
Evolution of Marathons (and a running pep talk!)
Evolution With Emily - April 14, 2024 00:00 - 3 minutes ★★★★★ - 3 ratings(Add this episode to your Marathon/Running Playlist for when you feel like you want to give up) This podcast has been in complete hibernation as I have been opening myself up to traveling the world, prioritizing new aspects of myself and finding peace when it comes to work/life balance (since t...
Episode 29: Climate Consciousness with Felipe Benitez
Leading from Being - April 07, 2024 17:00 - 1 hour ★★★★★ - 1 ratingIn the third episode in their series on climate consciousness, Marti and Todd are joined by Felipe Benitez, the founder of Corazón Latino. They dive into a discussion on approaches to leadership and addressing climate change through a lens of love, compassion, and engaging diverse communities. ...
Using AI to make the job search easier with Total Jobs Group
VUX World - April 04, 2024 14:21 - 1 hour ★★★★★ - 8 ratingsHow can AI make your job search easier? I'm joined by Head of Product - Conversations at Total Jobs Group, Somnath Biswas to discuss. Som has immense experience in project management and AI and knows what it takes to make AI work at scale. He joins me to share some lessons in implementing conv...
AI in contact centers trends with Nerys Corfield
VUX World - April 03, 2024 12:51 - 1 hour ★★★★★ - 8 ratingsThis immersion into the world of contact centre technology coupled with extensive operational experience has formed the backdrop to Nerys carrying out regular Contact Centre audits, Delivering Transformation programmes; Judging prestigious awards like the European Contact Centre and Customer Ser...
The AI Platform Reimagined, with Brandon Nott and Nick Orlando
VUX World - March 20, 2024 13:19 - 1 hour ★★★★★ - 8 ratingsJoin us for a thought-provoking episode of VUX World, with Brandon Nott, CPO, Amelia, and Nick Orlando, Director of Product, Amelia. Amelia is an enterprise conversational AI platform at the forefront of integrating Generative AI (GenAI) within the AI ecosystem. We'll dive into how GenAI revol...
Building consensus on large infrastructure projects
Shift podcast: Helping you rethink business transformation - March 13, 2024 10:00 - 30 minutes ★★★★★ - 2 ratingsJoin host Jon Finkelstein and guest Ron Jaikaran to discuss Ontario’s Accelerated High-Speed Internet Program. Ron is the Director of Commercial Projects at Infrastructure Ontario, where he is driving progress on Ontario’s 4 billion dollar investment in high-speed internet. The program aims to b...
Lean and process engineering for AI automation with Scott Hamilton
VUX World - March 06, 2024 11:19 - 49 minutes ★★★★★ - 8 ratingsScott Hamilton is the Principle, Banking and Lending Strategy Leader at Prodigal Tech, an actionable intelligence platform for consumer finance. Scott's background is in lead six sigma and joins me to speak about why for most organisations, your AI automation journey is in fact one of process ...
Navigating the CX Maze: Insights from Ian Robertson on VUX World
VUX World - February 27, 2024 13:42 - 1 hour ★★★★★ - 8 ratingsJoin us on VUX World for an enlightening episode with Ian Robertson from the Forum, where we delve into the dynamic world of Customer Experience (CX). In this discussion, we'll explore the critical successes and oversights of today's CX leaders, unraveling the common challenges and emerging tren...
Microsoft Copilot: Enterprise lessons learned with Pete Kemp
VUX World - February 23, 2024 16:20 - 52 minutes ★★★★★ - 8 ratingsPete Kemp is a Principle Consultant at FSP, a consulting firm aimed at accelerating digital transformation for brands. Pete was previously the Managing Director of EBM, an enterprise conversational AI platform providing AI automation technology and services. He has a wealth of knowledge and expe...
Esteemed author, Byron Reese, discusses the impact of AI on work, life and society
VUX World - February 09, 2024 11:49 - 1 hour ★★★★★ - 8 ratingsByron Reese is a serial entrepreneur with a quarter-century of experience building and running successful technology companies, with multiple acquisitions, IPOs and patents along the way. He is an award-winning author of books such as Stories, Dice and Rocks That Think, and; The Fourth Age: Smar...
What to expect from gen AI in enterprise this year, with Philipp Heltewig, CEO, Cognigy
VUX World - February 07, 2024 11:45 - 48 minutes ★★★★★ - 8 ratingsWhat can we expect from AI over the next 12 months? What kind of use cases will make it to production and add value? What will the impact be for businesses that leverage it? What will be the challenges and hurdles we’ll need to overcome to make it work? And what does one of the market leading AI...
Designing AI assistants with 50 years of conversation analysis with Liz Stokoe
VUX World - January 23, 2024 11:58 - 1 hour ★★★★★ - 8 ratingsLiz Stokoe is an author and professor at the London School of Economics Register for our upcoming webinar here - https://vux.world/generative-ai-in-production-loops-success-story/ Hosted on Acast. See acast.com/privacy for more information.
Navigating large scale transformation as a business leader
Shift podcast: Helping you rethink business transformation - January 17, 2024 05:00 - 29 minutes ★★★★★ - 2 ratingsWelcome back to a new season of PwC Shift. In this episode, host Jon Finkelstein, Executive Creative Director, PwC Canada, interviews Pierre Miron. Pierre is the Executive Vice-President and Chief Growth Officer Canadian Operations at Industrial Alliance (IA), where he has been at the helm of a ...
Episode 28: Climate Consciousness with Hrund Gunnsteinsdóttir
Leading from Being - December 21, 2023 15:00 - 1 hour ★★★★★ - 1 ratingIn continuing the series on climate consciousness, Marti and Todd welcome guest Hrund Gunnsteinsdóttir, an Icelandic author, filmmaker and sustainability leader. Hrund discusses the Icelandic concept of "InnSæi" which means intuition or "inner sea." She describes how InnSæi represents seeing wit...
Agnoy Agent Roundtable #1
VUX World - December 20, 2023 13:04 - 1 hour ★★★★★ - 8 ratingsA few months ago we reached out to conversation designers to ask what challenges they struggle with. The idea had come from a conversation with Ilana Meir at Unparsed, who thought an ‘agony aunt’ for Conversation Designers could be useful and fun, just like Dear Abby helps people with personal p...
Episode 27: Climate Consciousness with Hilde Fålun Strøm and Sunniva Sorby
Leading from Being - December 10, 2023 22:00 - 1 hour ★★★★★ - 1 ratingMarti and Todd welcome citizen scientists Hilde Fålun Strøm and Sunniva Sorby for this inaugural episode on climate consciousness. They discuss their eyewitness experiences with climate change in the Arctic over 19 months living in a small cabin, as well as their work educating others. Key point...
A year in enterprise AI: 2023 review with Frank Schneider, Verint
VUX World - December 06, 2023 12:53 - 1 hour ★★★★★ - 8 ratingsWhat a wild year it’s been in AI. Every second minute, there’s a news story. If it’s not Open AI burning down, then reassembling, it’s more funding, more breakthroughs, more products and more capabilities. Businesses across the world have finally woken up to the disruptive potential of AI, but w...
What's going on at OpenAI? Plus, some LLM developments, with Matt Taylor
VUX World - November 22, 2023 12:32 - 56 minutes ★★★★★ - 8 ratingsFirst, CEO Sam Altman was fired from Open AI. Then, VP Greg Brockman fled. They both then joined Microsoft and now, news is coming out about 710 staff petitioning the board, threatening to resign and join Microsoft if the board don't leave! I'm joined by Matt Taylor, CPO, Knowbl to dive into wh...
Accelerating your Energy Transition - From Idea to Action A conversation with John Cleland, CEO of Australia’s Essential Energy
Shift podcast: Helping you rethink business transformation - November 20, 2023 10:00 - 29 minutes ★★★★★ - 2 ratingsIn the latest episode of our CEO Viewpoints podcast series, host James McLean sits down with John Cleland, CEO of Australia’s Essential Energy. This year, the annual CEO survey focuses on critical questions facing leaders today including how to balance reinventing the business to succeed in a ch...
Leveraging Amazon Bedrock for Generative AI Applications with JP
VUX World - November 16, 2023 11:57 - 1 hour ★★★★★ - 8 ratingsJP is the Co-Founder and CTO of SmartBots, a platform that's making the most of Amazon Bedrock Foundation Models and enabling developers and brands to build generative AI applications. Find out about the biggest opportunities and considerations for brands seeking to use generative AI in custome...
The proof is in your data: conversation analytics at scale with Andrew Moorhouse
VUX World - November 15, 2023 13:06 - 1 hour ★★★★★ - 8 ratingsAndrew Moorhouse has worked with the world’s leading consulting firms and household name brands to understand what’s really going on with CX performance. Is live chat really all it’s cracked up to be? Is NPS any good? Can it be predicted based on common conversational markers? What should you re...
AI literacy with Mara Cairo, Product Owner, Amii
VUX World - November 03, 2023 15:52 - 55 minutes ★★★★★ - 8 ratingsMara Cairo, Product Owner at Amii, joins me to chat about how businesses be thinking about AI, how you should be implementing it, what your blind spots and challenges are likely to be and how to develop your AI literacy. Enter one of the world's biggest AI awards - Find out more Join us on ou...
AI in Healthcare with Adam Odessky, Sensley
VUX World - November 01, 2023 13:28 - 55 minutes ★★★★★ - 8 ratingsGartner recently forecast that by 2025, 50% of digital communications will be driven by AI avatars. A company that's been using AI avatars for years to deliver AI-mediated healthcare services is Sensley. Co-Founder and CEO, Adam Odessky, joins me to share the pros and cons of AI-mediated Avata...
AI-based routing in contact centres with Ronald Rubens, Sentio CX
VUX World - October 27, 2023 10:23 - 50 minutes ★★★★★ - 8 ratingsRonald Rubens, CEO, Sentio CX joins us to share the current issues with live agent escalations and how Sentio CX AI-based routing is helping make sure that every AI agent conversation that requires escalation to live humans, is done so efficiently and effectively. Hosted on Acast. See acast.co...
Conversations Squared With Justin randall
VUX World - October 24, 2023 12:39 - 1 hour ★★★★★ - 8 ratingsIt’s common for teams to have both programmers and conversation designers. You need both to get a solid result. They’re both aiming to create the same thing (a robust conversation with a machine) but they approach that from different angles. While the programmer ensures that the software is so...
Customer journey analytics with Tim Friebel
VUX World - October 02, 2023 12:19 - 1 hour ★★★★★ - 8 ratingsTim Friebel is the Global Experience Transformation Lead at Genesys and brings a wealth of experience in customer journey analytics; a crucial and underserved element of conversational automation. Tim joins me to share the insights and tips that'll help you understand your customers better and i...
The Uniphore approach to conversational automation with Kim West
VUX World - September 26, 2023 11:45 - 58 minutes ★★★★★ - 8 ratingsKim West is the Director of Product Marketing at Uniphore, one of the leading conversational automation technology and service companies. Kim joins us to share some of the top use cases for conversational automation across industries and shares some best practice in getting it right. Hosted on...
Episode 26: Bridging with Elizabeth Soltis
Leading from Being - September 23, 2023 23:00 - 1 hour ★★★★★ - 1 ratingMarti and Todd welcome guest Elizabeth Soltis, author of Authentic Collaboration, to discuss the topic of bridging—the art of connecting ideas, groups, and perspectives. They explore how to shift mindsets from predetermining connections to living into the process of exchange and relationship bu...
Why messaging should be part of your content strategy, with Nick Martin
VUX World - September 21, 2023 11:07 - 59 minutes ★★★★★ - 8 ratingsYou've seen and heard of the value of conversational AI such as chat, voice and messaging assistants for customer service, but what about using the channel as part of your content strategy? We're joined by Nick Martin, co-founder, Direqt, to discuss how media and entertainment companies are embr...
The future trajectory of AI in customer experience, with Sham Aziz
VUX World - September 20, 2023 10:48 - 53 minutes ★★★★★ - 8 ratingsSham Aziz, Selfridges, Head of Customer Service at Selfridges and long-time customer experience expert, joins me to share his perspectives on the current and future trajectory of AI for customer experience and enterprise automation. Hosted on Acast. See acast.com/privacy for more information.
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