VUX World
308 episodes - English - Latest episode: 23 days ago - ★★★★★ - 8 ratingsInterviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.
We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly.
Bradley Metrock, Score Publishing
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Episodes
Using AI to make the job search easier with Total Jobs Group
April 04, 2024 14:21 - 1 hour - 118 MBHow can AI make your job search easier? I'm joined by Head of Product - Conversations at Total Jobs Group, Somnath Biswas to discuss. Som has immense experience in project management and AI and knows what it takes to make AI work at scale. He joins me to share some lessons in implementing conversational AI in a highly stressful and emotional situation: the job search. Do customers want this? What conversations do they want and need? How can you make sure you can serve those needs at scale...
AI in contact centers trends with Nerys Corfield
April 03, 2024 12:51 - 1 hour - 114 MBThis immersion into the world of contact centre technology coupled with extensive operational experience has formed the backdrop to Nerys carrying out regular Contact Centre audits, Delivering Transformation programmes; Judging prestigious awards like the European Contact Centre and Customer Service Awards; Chairing the DMA Contact Centre Council for 3 years and being a regular on the webinar, keynote and podcast circuit talking all things Contact Centre. 00:00 Introduction 02:00 Welcome ...
The AI Platform Reimagined, with Brandon Nott and Nick Orlando
March 20, 2024 13:19 - 1 hour - 93.8 MBJoin us for a thought-provoking episode of VUX World, with Brandon Nott, CPO, Amelia, and Nick Orlando, Director of Product, Amelia. Amelia is an enterprise conversational AI platform at the forefront of integrating Generative AI (GenAI) within the AI ecosystem. We'll dive into how GenAI revolutionises dialog systems for transactional tasks, emphasising its role as a tool that, when combined with classical AI, unlocks unparalleled efficiency and creativity. We will cover the essentials of ...
Lean and process engineering for AI automation with Scott Hamilton
March 06, 2024 11:19 - 49 minutes - 68.1 MBScott Hamilton is the Principle, Banking and Lending Strategy Leader at Prodigal Tech, an actionable intelligence platform for consumer finance. Scott's background is in lead six sigma and joins me to speak about why for most organisations, your AI automation journey is in fact one of process design and how lean six sigma can help businesses create the automation strategies they're dreaming of! Hosted on Acast. See acast.com/privacy for more information.
Navigating the CX Maze: Insights from Ian Robertson on VUX World
February 27, 2024 13:42 - 1 hour - 90.4 MBJoin us on VUX World for an enlightening episode with Ian Robertson from the Forum, where we delve into the dynamic world of Customer Experience (CX). In this discussion, we'll explore the critical successes and oversights of today's CX leaders, unraveling the common challenges and emerging trends that are shaping the industry. A key focus will be on speech analytics and its interplay with AI - understanding its potential, limitations, and why it hasn't yet become a mainstream tool. We'll di...
Microsoft Copilot: Enterprise lessons learned with Pete Kemp
February 23, 2024 16:20 - 52 minutes - 72.7 MBPete Kemp is a Principle Consultant at FSP, a consulting firm aimed at accelerating digital transformation for brands. Pete was previously the Managing Director of EBM, an enterprise conversational AI platform providing AI automation technology and services. He has a wealth of knowledge and experience in the practicalities of implementing AI at scale and now works pretty much exclusively with implementing Microsoft Copilot within large enterprises. This episode is all about the lessons lear...
Esteemed author, Byron Reese, discusses the impact of AI on work, life and society
February 09, 2024 11:49 - 1 hour - 84.1 MBByron Reese is a serial entrepreneur with a quarter-century of experience building and running successful technology companies, with multiple acquisitions, IPOs and patents along the way. He is an award-winning author of books such as Stories, Dice and Rocks That Think, and; The Fourth Age: Smart Robots, Conscious Computers, and the Future of Humanity, a book that tackles artificial intelligence, robots, automation, and the future of work. He’s a speaker and futurist, with a strong convictio...
What to expect from gen AI in enterprise this year, with Philipp Heltewig, CEO, Cognigy
February 07, 2024 11:45 - 48 minutes - 486 MBWhat can we expect from AI over the next 12 months? What kind of use cases will make it to production and add value? What will the impact be for businesses that leverage it? What will be the challenges and hurdles we’ll need to overcome to make it work? And what does one of the market leading AI automation platforms plan to do about it? Join me as I speak with the CEO of Cognigy, Philipp Heltewig, and dive into the year ahead in AI.. Hosted on Acast. See acast.com/privacy for more informa...
Designing AI assistants with 50 years of conversation analysis with Liz Stokoe
January 23, 2024 11:58 - 1 hour - 118 MBLiz Stokoe is an author and professor at the London School of Economics Register for our upcoming webinar here - https://vux.world/generative-ai-in-production-loops-success-story/ Hosted on Acast. See acast.com/privacy for more information.
Agnoy Agent Roundtable #1
December 20, 2023 13:04 - 1 hour - 168 MBA few months ago we reached out to conversation designers to ask what challenges they struggle with. The idea had come from a conversation with Ilana Meir at Unparsed, who thought an ‘agony aunt’ for Conversation Designers could be useful and fun, just like Dear Abby helps people with personal problems. Why would we want that? Well, this role isn’t well defined. We have some trailblazers in the industry to inspire us, and we have some great books and courses, but still there’s a lot of que...
A year in enterprise AI: 2023 review with Frank Schneider, Verint
December 06, 2023 12:53 - 1 hour - 112 MBWhat a wild year it’s been in AI. Every second minute, there’s a news story. If it’s not Open AI burning down, then reassembling, it’s more funding, more breakthroughs, more products and more capabilities. Businesses across the world have finally woken up to the disruptive potential of AI, but what are they doing about it? I’m joined by Frank Schneider, AI Evangelist, Verint, to run through some of the highlights of the year, appraise the AI Naughty and Nice List and discuss the past, prese...
What's going on at OpenAI? Plus, some LLM developments, with Matt Taylor
November 22, 2023 12:32 - 56 minutes - 104 MBFirst, CEO Sam Altman was fired from Open AI. Then, VP Greg Brockman fled. They both then joined Microsoft and now, news is coming out about 710 staff petitioning the board, threatening to resign and join Microsoft if the board don't leave! I'm joined by Matt Taylor, CPO, Knowbl to dive into what's going on. Also, Matt will share some new research and techniques to help enterprises make the most of large language models. Enter one of the worlds biggest AI awards – We’re proud to support th...
Leveraging Amazon Bedrock for Generative AI Applications with JP
November 16, 2023 11:57 - 1 hour - 128 MBJP is the Co-Founder and CTO of SmartBots, a platform that's making the most of Amazon Bedrock Foundation Models and enabling developers and brands to build generative AI applications. Find out about the biggest opportunities and considerations for brands seeking to use generative AI in customer experience, as well as how you can use the SmartBots platform to accomplish just that. Enter one of the worlds biggest AI awards – We’re proud to support the AI World Series Awards and Conference. ...
The proof is in your data: conversation analytics at scale with Andrew Moorhouse
November 15, 2023 13:06 - 1 hour - 153 MBAndrew Moorhouse has worked with the world’s leading consulting firms and household name brands to understand what’s really going on with CX performance. Is live chat really all it’s cracked up to be? Is NPS any good? Can it be predicted based on common conversational markers? What should you really be focusing on in order to move the needle with your customer experience automation programmes? Andrew shares all. Enter one of the worlds biggest AI awards – We’re proud to support the AI World...
AI literacy with Mara Cairo, Product Owner, Amii
November 03, 2023 15:52 - 55 minutes - 102 MBMara Cairo, Product Owner at Amii, joins me to chat about how businesses be thinking about AI, how you should be implementing it, what your blind spots and challenges are likely to be and how to develop your AI literacy. Enter one of the world's biggest AI awards - Find out more Join us on our upcoming webinar with wysdom - Register now Vist Amii Hosted on Acast. See acast.com/privacy for more information.
AI in Healthcare with Adam Odessky, Sensley
November 01, 2023 13:28 - 55 minutes - 64.6 MBGartner recently forecast that by 2025, 50% of digital communications will be driven by AI avatars. A company that's been using AI avatars for years to deliver AI-mediated healthcare services is Sensley. Co-Founder and CEO, Adam Odessky, joins me to share the pros and cons of AI-mediated Avatars, as well as the Sensley story, AI in healthcare case studies and the shape of the AI market in healthcare. Hosted on Acast. See acast.com/privacy for more information.
AI-based routing in contact centres with Ronald Rubens, Sentio CX
October 27, 2023 10:23 - 50 minutes - 58.8 MBRonald Rubens, CEO, Sentio CX joins us to share the current issues with live agent escalations and how Sentio CX AI-based routing is helping make sure that every AI agent conversation that requires escalation to live humans, is done so efficiently and effectively. Hosted on Acast. See acast.com/privacy for more information.
Conversations Squared With Justin randall
October 24, 2023 12:39 - 1 hour - 164 MBIt’s common for teams to have both programmers and conversation designers. You need both to get a solid result. They’re both aiming to create the same thing (a robust conversation with a machine) but they approach that from different angles. While the programmer ensures that the software is solid, and has all the right connections, the conversation designer needs to make sure that it is purpose designed for the people who will use it. Both of those roles are vital. I wanted to get a bette...
Customer journey analytics with Tim Friebel
October 02, 2023 12:19 - 1 hour - 111 MBTim Friebel is the Global Experience Transformation Lead at Genesys and brings a wealth of experience in customer journey analytics; a crucial and underserved element of conversational automation. Tim joins me to share the insights and tips that'll help you understand your customers better and improve customer experience using customer journey analytics. Hosted on Acast. See acast.com/privacy for more information.
The Uniphore approach to conversational automation with Kim West
September 26, 2023 11:45 - 58 minutes - 108 MBKim West is the Director of Product Marketing at Uniphore, one of the leading conversational automation technology and service companies. Kim joins us to share some of the top use cases for conversational automation across industries and shares some best practice in getting it right. Hosted on Acast. See acast.com/privacy for more information.
Why messaging should be part of your content strategy, with Nick Martin
September 21, 2023 11:07 - 59 minutes - 110 MBYou've seen and heard of the value of conversational AI such as chat, voice and messaging assistants for customer service, but what about using the channel as part of your content strategy? We're joined by Nick Martin, co-founder, Direqt, to discuss how media and entertainment companies are embracing messaging as a core part of their content delivery offering, and how you can too. Hosted on Acast. See acast.com/privacy for more information.
The future trajectory of AI in customer experience, with Sham Aziz
September 20, 2023 10:48 - 53 minutes - 97.5 MBSham Aziz, Selfridges, Head of Customer Service at Selfridges and long-time customer experience expert, joins me to share his perspectives on the current and future trajectory of AI for customer experience and enterprise automation. Hosted on Acast. See acast.com/privacy for more information.
Conversations2 - Millani Jayasingkam
August 30, 2023 12:48 - 1 hour - 142 MBDesigners love to talk design. Often people focus on their favourite tools, processes, hacks and gripes. It all matters. The technical aspects are just as important as well. We’re designing conversations with technology - we need to get intimate with the benefits and limitations of machines so that we can succeed. What about the social/collaborative side of the job though? We all know that’s a huge part of the job, but so few people seem to be talking about it. That’s why Millani Jayasingk...
LLMs in practice with Matt Taylor, Knowbl
August 29, 2023 12:00 - 1 hour - 157 MBAre we coming to the end of the hype cycle with Large Language Models? Are we finally finding where they fit best in enterprise automation? Are are we still rolling through the hype? Matt Taylor, Co-Founder and CPO, Knowbl, joins us to shine a light Presented by Tidio Grow your online store with the #1 customer success tool for eCommerce. Engage with your customers and website visitors in real-time. Provide personalized product recommendations. Use AI-powered chatbot workflows to move pro...
UX Design with LLMs, with Braden Ream, CEO, Voiceflow
August 23, 2023 10:27 - 1 hour - 176 MBBraden Ream is back on VUX World for the third time after some pretty big changes at Voiceflow. Raising another round of funding and repositioning the platform in light of significant adoption in the wake of the large language model attention, has Voiceflow making moves to become the leading conversational AI platform. I chat to Braden about the new direction of the company, the recent additions to the product and how designers and developers are using Voiceflow to design and build LLM-powe...
Mikhail Burstev, Founder of Deep Pavlov, talks AI orchestration and LLMs
August 11, 2023 12:00 - 59 minutes - 137 MBMikhail Burstev is a seasoned AI practitioner and scientist. Founder of one of the most popular chatbot frameworks, Deep Pavlov, Mikhail has been knee deep into the AI space for many years. He joins me to share his thoughts on AI orchestration and Large Language Models. Presented by Tidio Grow your online store with the #1 customer success tool for eCommerce. Engage with your customers and website visitors in real-time. Provide personalized product recommendations. Use AI-powered chatbot w...
How Salesforce are using LLMs with Greg Bennett
August 11, 2023 11:12 - 47 minutes - 108 MBGreg Bennett’s the final Conversations2 interviewee focused on large language models! When I heard that Salesforce have adopted LLMs at scale (and also heard that they had started to design and build this prior to ChatGPT’s release) I wanted to know more! I’ve known Greg for years and have always found him to be warm, knowledgeable and an expert at making complex subjects understandable. He didn’t disappoint here - we spoke about thinking in systems and how that relates to conversational A...
LLMs and the future of intelligence, with Paul Sweeney, Webio
August 03, 2023 15:41 - 1 hour - 192 MBPaul Sweeney is the Chief Strategy Officer at Webio, an award winning conversational AI platform. Paul is a renowned figure in the automation and conversational AI space and joins us to share his thoughts on the future of large language models, the impact they could have for enterprises and what Webio is harnessing LLMs for today. Presented by Tidio Grow your online store with the #1 customer success tool for eCommerce. Engage with your customers and website visitors in real-time. Provide ...
Talking LLMs with Voiceflow’s first Senior Conversation Design Advocate - Peter Isaacs!
July 20, 2023 12:33 - 1 hour - 157 MBPeter has written and shared a lot about Large Language Models in recent posts and blogs. We wanted to get his perspective on various things, especially now that Voiceflow have incorporated LLMs into their tool. How can conversation designers use LLMs now? How does Peter use the LLM as a sounding board to help him craft prompts? Where might we be using them next? How can we document dynamic conversational designs (when LLMs can allow conversations to go off-rails)? Ben asked him these que...
Large language models and finding value with Witlingo's Ahmed Bouzid
July 20, 2023 11:21 - 50 minutes - 117 MBAhmed Bouzid is an author, CEO and Founder of Witlingo, a SaaS voice AI company that helps brands give a voice to their customers. Ahmed joins me to share the opportunities and challenges with implementing large language models in voice AI systems such as call centres and voice assistants. Presented by Tidio Grow your online store with the #1 customer success tool for eCommerce. Engage with your customers and website visitors in real-time. Provide personalized product recommendations. U...
The enterprise practicality of ChatGPT and LLMs with Andrei Papancea
July 14, 2023 13:33 - 1 hour - 140 MBAndrei Papancea is the CEO and Co-Founder of NLX, a leading conversational AI platform. Andrei joins us to share his thoughts on the value and realistic use cases for large language models in large enterprise automation use cases, the emerging trend of multimodal CX and thoughts on what it takes to get AI automation right. Presented by Tidio Grow your online store with the #1 customer success tool for eCommerce. Engage with your customers and website visitors in real-time. Provide persona...
A chatbot that helps children move more, with Richard Moore
June 27, 2023 11:27 - 53 minutes - 123 MBRichard Moore joins me to share how Sheffield Hallam University's research project chatbot is helping children move more and be healthy! Presented by Tidio Grow your online store with the #1 customer success tool for eCommerce. Engage with your customers and website visitors in real-time. Provide personalized product recommendations. Use AI-powered chatbot workflows to move prospects through your sales funnel. And so much more. Save 20% on your subscription with the promo code VUX. Find ...
VOICE of AI 23 and what's new with AI?
June 21, 2023 14:07 - 49 minutes - 67.4 MBPete Erickson joins me to take a look at what's in store for VOICE of AI 2023! Hosted on Acast. See acast.com/privacy for more information.
Conversations2 - ChatGPT Interview
June 08, 2023 11:13 - 56 minutes - 130 MBWhat happens when you interview ChatGPT? Things get strange quickly. There’s few things as hyped as ChatGPT. Much of it is deserved - this new technology delivers on so much of the promise of conversational AI. It can hold a consistent and flowing conversation, and it can chat with the user no matter what they want to talk about. It’s amazing! The problem is that it occasionally says blatantly untrue things, and sometimes those are dangerous (such as when it claims it can give medical advi...
We rebuilt our whole platform around LLMs: Sylvain Perron, CEO, Botpress
June 07, 2023 14:38 - 1 hour - 177 MBSometimes, once in a while, a technology emerges that changes things. This is what Botpress CEO, Sylvian Perron thought when he discovered large language models. So much so, that he completely rebuilt the Botpress conversational AI platform to be LLM-first. Join us in this conversation to learn why this decision was made, what was involved in pivoting like this, what the current solution looks like and why it's different. Hosted on Acast. See acast.com/privacy for more information.
Tone of voice AI and its impact on customer experience
June 05, 2023 11:53 - 1 hour - 159 MBYou’ve probably heard that it’s not what you say, it’s how you say it that matters. Well, what if I told you that there’s an AI system that can recognise how you speak and use this information to match your speaking style to the speaking style of, say, a call centre agent. That means that, whenever you call your bank, you’ll have a conversation with someone that shares your speaking style. The result? Better conversations for both customers and businesses. Joining me to walk through how th...
3 innovative AI use cases in retail with Gopi Polavarapu, Sr. VP at Kore.ai
May 24, 2023 15:14 - 1 hour - 148 MBExplore the transformative power of conversational AI and large language models (LLMs) in creating personalized and seamless retail experiences. In this podcast, we’ll explore three use cases where AI is impacting the retail customer and employee journey. The traditional shopping cart is dead. In today's digital world, customers expect a more connected and personalized shopping experience. This means that businesses need to go beyond the cart and focus on creating a seamless and engaging ex...
Conversations Squared #9 Andrew Muir
May 23, 2023 09:55 - 51 minutes - 118 MBWe’re used to hearing Text To Speech in conversational AI, but that’s not the only option available. Voice assistants don’t have to use synthetic speech - they can use recordings of a live voice talent instead. Andrew Muir, Lead Dialogue Designer at PolyAI, explains the benefits of using voice talents. One of his points really resonated with me - why voice talents ease users into the experience! 00:00 Start 00:24 Tell me about yourself? 02:38 What's your favourite bot? 03:26 ...
The world's first accessible chatbot? With Mark Worden, NatWest
May 16, 2023 12:27 - 55 minutes - 126 MBJoin me and NatWest's Mark Worden to explore how NatWest designed and implemented the world's first accessible chatbot. It might surprise you to learn that one of the most accessible interfaces (conversational AI) is, in some cases, the least accessible part of your website. How would a blind person use your chatbot? What about someone with a physical impairment which means they can't use a keyboard? The reality is that, for some people, a chatbot is an exclusive. NatWest is the only co...
Conversational automation at Swisscom with Yvonne Zgraggen
May 04, 2023 09:47 - 48 minutes - 112 MBYvonne Zgraggen is a Product Owner in the Data, Analytics and AI division at Swisscom, a major telco provider in Switzerland. With a background in computer linguistics, UX and conversation design, Yvonne has a wealth of experience that anyone working on conversational AI systems can learn from. Today, Yvonne joins us to share how Swisscom is approaching conversational process automation and top lessons learned from being a Product Owner for conversational applications. 00:00 Introduction a...
Conversations Squared #8 - Michelle Parayil
April 28, 2023 19:04 - 36 minutes - 83.4 MBLet’s talk about proactive messaging! Michelle Parayil, Conversation Design Manager at Haptik, knows all about it. She’s learnt a great deal about proactive messaging with conversational AI, and shares her learnings and experiences. When’s the best time to do proactive messaging? How do we avoid a notification pile-up when sending chat messages proactively? Can a bot that’s too proactive create a bad user experience? It’s all in there, and more… A wee note about this episode: Michelle ca...
Conversations Squared #7 - Hilary Hayes
April 18, 2023 09:50 - 1 hour - 142 MBLet’s talk careers! This Conversations2 is an interview with Hilary Hayes, who’s a conversation designer, multimodal interaction designer, teacher and mentor. I reached out to Hilary in the hope she’d chat about career paths. Why? The job title ‘conversation designer’ is still relatively new, the industry is going through rapid transformation, and recently there were layoffs throughout the tech industry which affected many people, including conversation designers. Sadly, Hilary was one o...
Conversational AI in Financial Services with Dave Schreffler & Peter Berbee
March 02, 2023 23:34 - 58 minutes - 134 MBOf all the industries that can and could utilize conversational AI, banking, insurance and the wider financial services sector has some of the biggest opportunities. To walk us through the kinds of business problems faced by FSI companies, the types of use cases conversational AI is solving for, and to highlight some of the successes, value and lessons learned, I’m joined by Dave Schreffler, SVP Financial Services Sales - Kore.ai, and Peter Berbee SVP Financial Services Product - Kore.ai. ...
Conversations Squared #6 - Kane Simms
March 02, 2023 19:47 - 41 minutes - 94.1 MBOh wow, is that the time?! VUX World has been going for 5 years! For this episode of Conversations Squared the focus is on the man who's usually asking the questions - Kane Simms! What's he learned in the past 5 years? Where's the industry headed? What about Alexa and Google Assistant? Listen to Kane's responses to these questions and more... 0:00 Intro 4:00 Conversations and listening 7:00 We need patience for conversational AI 9:00 30 seconds, go! 11:10 What surprised you most abo...
Context is King (and Queen), with Gregg Johnson, CEO, Invoca
February 23, 2023 15:35 - 1 hour - 152 MBInvoca is leading the conversational intelligence charge. CEO Gregg Johnson joins me to dive deep into conversational intelligence, what it is, how it works and how businesses are utilising it, as well as the imperative role of context. Visit: https://www.invoca.com/ Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT for you too: VUXEU23 to at...
Conversations Squared #5 - Dr Maria Aretoulaki
February 21, 2023 14:35 - 59 minutes - 135 MBConversation analysis should be a part of every conversation design team’s workflow. You may be doing it already without realising exactly what it is. I reached out to Dr Maria Aretoulaki to find out exactly what conversation analysis is, why it matters and how she would use it for a new project. Maria is the Director at DialogCONNECTION Ltd and she works with GlobalLogic (a HITACHI Group company) where she’s SME for ML/AI, design-led and data-driven Voice & Conversational AI (VOCAI) and...
Knowbl on building an LLM-first AI platform
February 17, 2023 12:06 - 1 hour - 119 MBMatt Taylor, CEO, Knowbl, joins me to discuss the realities of building a conversational AI platform on top of LLMs from the ground up. Visit https://knowbl.com/ Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT for you too: VUXEU23 to attend: https://theeuropeanchatbot.com/ Find out more about Kore.ai and book a demo here- Kore.ai request d...
Why have we forgotten some of the basics? With Maaike Coppens
February 17, 2023 11:36 - 1 hour - 129 MBMaaike Coppens returns to VUX World for the third time and joins a small but prestigious group of two to get the VUX World hat trick. Maaike is an author, and the VP Design at OpenDialogue; a conversational AI startup changing the way we approach conversation design. In this conversation, we'll explore why we're a community with amnesia, overlooking some basic design principles such as user research. Maaike will share some tips on how to conduct user research and the value it brings to conve...
Cognigy's approach to LLMs in CAI platforms with CEO, Philipp Heltewig and Hardy Myers
February 08, 2023 13:14 - 59 minutes - 110 MBChatGPT and LLMs are reaching the peak of the hype cycle right now, but does that mean that it's all talk and no substance? On the contrary. Cognigy recently announced a flurry of features utilising Large Language Models in its platform with the aim of improving the AI creator and AI user experience. Cognigy CEO, Philipp Heltewig, and SVP of Business Development & Strategy, Hardy Myers, join me to share more insights into the future of conversational AI creation. Visit https://www.cognigy.c...
Nick Frosst, CTO, Cohere on Large Language Models
February 07, 2023 11:41 - 54 minutes - 100 MBCo founder and CTO of Cohere, Nick Frosst, joins VUX World to give us a crash course on the ins and outs of Large Language Models and they can reshape enterprise customer experience. Check out https://cohere.ai Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT for you too: VUXEU23 to attend: https://theeuropeanchatbot.com/ Find out more abou...