Smart Cleaning School
444 episodes - English - Latest episode: 9 days ago - ★★★★★ - 35 ratingsThe Smart Cleaning School Podcast helps cleaning business owners from start-up to the struggling solo to the striving seven-figure get SMARTER in their businesses, reshape their mindset, increase productivity, clear the overwhelm, and get clarity through SMART goal-setting & personal accountability. Ken Carfagno is a lifetime learner and teacher. His mission is to help visionaries make the impact they were meant to make.
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Episodes
November 2021 Freedom Report with Coach Josh
December 30, 2021 06:00 - 21 minutes - 14.9 MBI recorded "A New Freedom Vision" in May, just 6 months ago. It was a bold proclamation. I could not go to Florida for a month, while scheduled to clean 2 days per week. I had to grow a team. I interviewed Josh Melton for my podcast in June ("The Cleaning Road to Nineveh with Josh Melton") and immediately asked him to coach me. I was ready for the challenge and I was ready to show you all that I could do it. Let me cut right to it. It's 6 months later and we have 0 new clients and 0 new e...
Best Of - Count the Cost
December 27, 2021 06:00 - 15 minutes - 11 MBIn this 'Best Of' episode, I share an opening story of a landscaper who didn't care how they drove. They didn't consider their actions behind the wheel to matter toward their job. In the recent episode, "Get Out of the Car", I share a chilling story of my conduct behind the wheel of my car in between cleaning jobs. I encourage you to listen to both of these episodes and them them challenge your ego. Are you potentially harming your business reputation or worse, putting your safety in harm's...
Play the Background
December 23, 2021 06:00 - 18 minutes - 12.6 MBHave you ever organized a conference, ceremony, wedding, or performance? It is a ton of work. The guests simply show up and observe the show. A Master of Ceremony (MC) steps forward with the microphone into the spotlight to lead the guests through a journey. They orchestrate multiple speakers to the climax of the ceremony or performance, where the biggest moment takes center stage. I was that MC recently at my church for a Royal Rangers Gold Medal of Achievement Ceremony. The Royal Range...
Good Fruits Come from Good Roots
December 20, 2021 06:00 - 12 minutes - 8.41 MBI'm recording this episode a few days before Thanksgiving. I have so much to be thankful for. For one, listen to my last episode "Get Out of the Car". I am thankful to be here and able to tell the story. It's sobering. If you haven't heard that episode, stop now, and go back! I am thankful for my health, my amazing wife and 5 kids that all love their Daddy. I am thankful that my dad is picking up the pieces and fighting to get his life back after years of addiction. I am thankful that my mo...
Get Out of the Car
December 16, 2021 06:00 - 28 minutes - 19.6 MBThis episode has nothing to do with cleaning, but it may save your life. I'm going to share a story that happened to me recently while I was driving in between houses. Some of you will hear this story and just say, "Ken, that was dumb! I would never do that." Others will say, "Ken, I needed to hear that. Thank you." In the moment, I felt in the right. But for the rest of the night and week, I felt an unbelievable amount of gratitude. I could have been killed in broad daylight at a stop sign...
Respectful, Reliable, Responsible with Damon Washington
December 13, 2021 06:00 - 1 hour - 43.8 MBI started this podcast for many reasons in October 2019. I love creating and expressing ideas to others. I'm a natural teacher and the podcast platform has allowed me to get my ideas out of my head and do an audio journal for myself and for anyone that wants to follow. When I started, I was struggling to get my second solo cleaning business off the ground. The struggle wasn't tactical. I knew how to build a company. I just didn't want to. I was challenged by close friends and a new friend I...
We All Need an Amway Attitude Session
December 09, 2021 06:00 - 14 minutes - 10.1 MBI have shared multiple times my network marketing background with the Amway business. Teresa and I were active IBOs in the Britt Worldwide team and then shifted over to Larry Winter's LTD organization between 2002 and 2012. We are still IBO's but only to buy products because I still love and use Amway cleaning products in my house and office cleaning business. We have credited so many good things in our life as a direct result of our affiliation with Amway. For starters, we become Christians...
Do You Have a Few Minutes?
December 06, 2021 06:00 - 4 minutes - 3 MB"Do you have a few minutes?" Have you ever been called and asked this? Have you ever been at a store or church or at a business meeting and asked this? I'm sure you have. Does it ever take a few minutes? NO! In fact, is your definition of a "few" minutes the same as the other person's? Nope. I believe this is one of the most dangerous questions known to man! You might say. "Ken, you're being dramatic." Oh, you think so. I have been on 90 minute phone calls that derailed my day because the ...
Get a New Bag of Lemons
December 04, 2021 06:00 - 8 minutes - 6.13 MBHello solo cleaners out there! I thoroughly enjoy speaking directly to you every Solo Saturday. In this episode, I'm going to address a common question I'm asked when I coach solo cleaners through my ISO Model. This time it was asked by Shasta Patterson who is a listener to the Smart Cleaning School Podcast and an up and coming solo cleaning optimizer! Thank you Shasta for taking me up on my free coaching call option on my website. Let's revisit your question and my answer so others can hea...
Don't Run with Donkeys
December 02, 2021 06:00 - 43 minutes - 30.1 MBDon't you love catchy titles?! I do. This one was totally organic and unplanned. It was my turn to present the next education piece at my local MCBA business networking group. I had a topic that I wanted to test on a group of business owners. I do this with newer content. The result was very good. At the end of the talk, the group was discussing who they wanted to bring in as a special guest speaker during an upcoming "bring a guest day" and the group unanimously chose me! They wanted me to ...
October 2021 Freedom Report with Coach Josh
November 29, 2021 06:00 - 32 minutes - 22.6 MBIn my last Freedom Report, I humbled myself with the reality of my situation. I'm striving for this New Freedom Vision, but two glaring blind spots were holding me back. Another month has gone by. How is it going? Short answer. Not good! I am going to share my update exactly as it happened and end with a clip from Coach Josh at the end of October with an encouraging word that helps me and will hopefully encourage you. We all need encouragement. I'm not above that because I happen to have a ...
Best Of - I'm the Only Cleaner
November 25, 2021 06:00 - 14 minutes - 10.3 MBI joined the Indian Valley Chamber of Commerce 2 years ago when I was told I would be the only cleaner in a chamber with 300 members. I am so glad that I joined and decided to engage with the goal of helping to grow the chamber. This is an important "Best Of" episode to prepare you for the next episode.
Quitters Never Win
November 22, 2021 06:00 - 18 minutes - 12.9 MBToday is November 22nd, 2021. It's an emotional day for me. One year ago, my father went home to be with Jesus. I was the one that held his hand, prayed into his ear, and told him it was okay to go home to be with his wife as he took his last breath. It was the most bittersweet moment in my life. On one hand, I lost the man who raised me. Yes, he was my grandfather, but he was so much more. I am Kenneth Joseph Carfagno III. I was named after him. Ken Senior otherwise affectionately known to...
Dress for Success
November 18, 2021 06:00 - 10 minutes - 7.02 MBI attended a recent Indian Valley Chamber of Commerce event called Reinvent. Four CEO's were in panel format in a local theatre to discuss their leadership models through and after the pandemic. I was so impressed with each speaker. Jenny Fujita of Fujita & Miura Public Relations, Inc shared mostly on the modern home-based workforce and proper well-being of the individual. Mark Bergey of Bergey's Auto spoke on personal and leadership development during a supply chain shortage. Mark is a sel...
You Can't Measure Relationships
November 15, 2021 06:00 - 14 minutes - 10.2 MBI have mentioned my dear friend and cleaning customer Dennis Gehman of Gehman Design Remodeling many times on this show. That's because he is such a blessing to me. I thoroughly enjoy our breakfast conversations as we both leave sharper and more ready for our day when we do. We had the opportunity to meet for breakfast earlier this week for the first time in a few months, so we had a lot to catch up on. We usually pray to start our meal and toward the end for the Lord's favor on our lives a...
The Power of Journaling
November 11, 2021 06:00 - 19 minutes - 13.6 MBI have been journaling for most of my adult life. This "journaling" has constituted many forms over the years. In high school, I took course notes and sketched in my art pads. As an engineering student in college, I transcribed complicated math formulas and mechanical processes along with pictures. I didn't have a laptop, so all of my notes were written and they were vital when it was time to take my exams. I started writing more about my life, family, and personal goals after college when ...
How to WIN with Money with Denai Wolfe
November 08, 2021 06:00 - 23 minutes - 16.5 MBDenai Wolfe is the first ever three-peat expert guest in the Smart Cleaning Tribe. She came on this May to talk about basic accounting and teach our members how vital it is to read basic accounting sheets. I'll bring more of this expert call to you down the road. This 18-minute clip reveals an excellent mindset on money and why we ever opened a cleaning business. Plus, Denai shares a few great examples of what knowing your numbers can do for your bottom line. "The real reason you started ...
Would You Rather Have 100% or 1%?
November 06, 2021 05:00 - 14 minutes - 10.2 MBJ. Paul Getty was the wealthiest person in the world for 3 decades from the 1950's to the 1970's! His list of accomplishments are mind-blowing. At the end of his life, it's estimated that his net worth would be worth $27 billion is today's dollars. He was very wealthy. I heard this quote when I was a new business owner in the Amway business in 2002 and it has stuck with me for 20 years. “I'd rather have 1% of the effort of 100 men than 100% of my own effort.” - J. Paul Getty At the tim...
The Crack Attack
November 04, 2021 05:00 - 13 minutes - 9.43 MBMy friend Charlie Schofield from BQ Basement Systems was sharing a 30-second commercial and introduction at a recent MCBA local networking group meeting. He said something so simple that I wrote it down and knew it would be a podcast! "It's rained a lot lately. Have you had anyone come and check out your home for potential water getting into your basement. Water can crack the foundation and that is a nasty problem to fix." I did a quick google search and found the answer I was looking fo...
The Crack Attack
November 04, 2021 05:00 - 13 minutes - 9.43 MBMy friend Charlie Schofield from BQ Basement Systems was sharing a 30-second commercial and introduction at a recent MCBA local networking group meeting. He said something so simple that I wrote it down and knew it would be a podcast! "It's rained a lot lately. Have you had anyone come and check out your home for potential water getting into your basement. Water can crack the foundation and that is a nasty problem to fix." I did a quick google search and found the answer I was looking fo...
September 2021 Freedom Report with Coach Josh
October 28, 2021 05:00 - 33 minutes - 23 MBSeptember is in the books. It's time for another business update. Afterward, I'll share a clip from our final coaching call from September to close out the summer. Now that October is here, it's time to crank it down! I have 4 months left to build and delegate my cleaning company before my self-imposed deadline of February 1, 2022. I'm going to come right out and admit. I did NOT hit my goal for September and I know why. I got lazy. If you've followed this podcast since the beginning, I'v...
Employee Margin Provides Peace
October 25, 2021 05:00 - 21 minutes - 14.5 MBWe had an interesting conversation in our Smart Cleaning Tribe recently that I wanted to share. I'll play the full clip in the podcast, but here's the scenario. Kate is a very successful cleaning business owner with 18 cleaning techs (cleaners). On this particular Monday, she had 2 call out. It put Kate into crisis mode. Can you relate? What would happen if 2 of your cleaners called out or quit on you? As I listened to Kate describe her employee scenario, I thought of the term negative empl...
The Best Book I Ever Read
October 21, 2021 05:00 - 10 minutes - 7.07 MBWould you like to know the one book that will absolutely change your life? Come on! Wouldn't you like to know how to cut through the thousands of self-help books out there to the one book that sums it all up? It's so much work to read all of those books. What if you could just listen to this podcast episode and hear my answer to the best book I ever read? Wouldn't that be awesome? It's the perfect microwave answer. You can take your uncooked mind and put it in the microwave for 2 minutes and...
Is Your Bucket Full?
October 18, 2021 05:00 - 23 minutes - 16.1 MBI talk about freedom on this podcast a lot. I talk about finances and building your company a lot. I also talk about family and keeping the main thing, the main thing. But I haven't talked about a topic that is as important if not more important than all of them. Let's talk about our health. In this podcast, I'm going to simply share a story of my own health journey from that of trusting doctors to taking ownership of my own health and being proactive. This has lead me to partner with docto...
Introducing the C3 Experience!
October 14, 2021 05:00 - 26 minutes - 18.2 MBI've built my cleaning company for 16 years solo and have operated under my own set of personal core values. I've communicated them in my marketing system and they have earned me better, higher paying clients that stay with me a long time. However, I've never had to document them or communicate them to a team. My coach, Josh Melton, has been driving this point home recently. He recommended that I re-read the book, "Traction" by Gino Wickman and complete the EOS® VisionTraction Organizer or ...
Just Press Pause
October 11, 2021 05:00 - 14 minutes - 9.72 MBEvery time I meet with my chamber president for breakfast, great podcast episodes result. The last breakfast with Steven Hunsberger produced Get Comfortable Being Uncomfortable. Why should our August 2021 breakfast be any different? I was sharing with Steven my recent camping trip and the profound influence my phone has on me. He totally related when I said my goal was to simplify my life. I started the next part of the conversation with this. "Steven, I'm trying to do too much and I'm missi...
It's Hard to Say No
October 09, 2021 05:00 - 12 minutes - 8.29 MBMy daughter Christiana said something very interesting. I was telling her about a house I was considering taking on, but totally willing to say no if I didn't get the price and the other parameters that I wanted. She said. "If I were ever to have my own cleaning business that would be really hard for me to do. I'm a people pleaser." I thought about that and it's so true. There's something called the disc profile that helps put people into personality boxes. It's a useful analysis that helps...
Simplicity is the Word
October 07, 2021 05:00 - 28 minutes - 19.6 MBIn the opening story, I shared a major breakthrough of how my phone loads stress on me that I didn't even know what there until I had 4 days on airplane mode. I came away from that camping trip with my 8-year-old son with this. Simplicity is the word. It's the word that I need to press into. How do I get simplicity into every area and role in my life? This became a burning question. I learned that airplane mode is simple. The 80/20 Rule is simple because less is better. Less equals less str...
The Illusion of Control
October 04, 2021 05:00 - 27 minutes - 18.8 MBI had an awesome conversation with a good friend recently that I'll keep anonymous. He was struggling with anxiety around his lack of control. This is only a problem for him because he has the type of personality that thrives on being in control or at least the perception of it. This is what I mean when I use the word illusion. The conversation was deep and very therapeutic for both of us. We dove into so many topics including health, family, finances, and faith. As I took a giant step back ...
Best Of - Don't Be a Spider Monkey
September 30, 2021 05:00 - 16 minutes - 11.3 MBThis lesson was so profound to me as a new entrepreneur. I have never forgotten it. I want to play it again so you will never forget it either! What fruit are you holding onto so tight that you can't see danger about to club you to death?
August 2021 Freedom Report with Coach Josh
September 27, 2021 05:00 - 32 minutes - 22.7 MBThere is so much to dig into for this month's update of my personal cleaning company. If you're new to this show, here's the quick version. I've been a solo house and office cleaner for most of my 16 years in business. I have a system that initializes, stabilizes, and optimizes solo cleaning companies to create over $50k profit per year on a few days per week. In fact, I've done it twice. My first solo cleaning business was in Upstate New York from 2005 - 2018. I optimized this company to cr...
Unity Through Disagreement
September 23, 2021 05:00 - 17 minutes - 12.1 MBI attended Podcast Movement in Nashville in August. As usual, this conference was phenomenal. Yes, I learned a few exciting tips to improve my podcast and listenership. But I gained so much more in relationships. In fact, I'd say that the biggest reason I went was to grow my network and boy... did I! I met Rich Jones (Paychecks & Balances Podcast) and Kwame Christian (Negotiate Anything Podcast) at the 2019 Orlando Podcast Movement. Kwame is the one that challenged me to start this podcast ...
Unity Through Disagreement
September 23, 2021 05:00 - 17 minutes - 12.1 MBI attended Podcast Movement in Nashville in August. As usual, this conference was phenomenal. Yes, I learned a few exciting tips to improve my podcast and listenership. But I gained so much more in relationships. In fact, I'd say that the biggest reason I went was to grow my network and boy... did I! I met Rich Jones (Paychecks & Balances Podcast) and Kwame Christian (Negotiate Anything Podcast) at the 2019 Orlando Podcast Movement. Kwame is the one that challenged me to start this podcast ...
Million Dollar Milestones with Juan Chaparro
September 20, 2021 05:00 - 22 minutes - 15.7 MBI was so thankful to have my friend Juan Chaparro of Gmaids and PipeHire HRMas our Smart Cleaning Tribe Expert for April 2021. I wanted to start a series for the members where I brought in million dollar cleaning owners to share the milestones and lessons they picked up along the way. Juan has an incredible story. He spent 5 years in Dallas growing his company, but he wanted more. He wanted freedom. Juan read the "E-Myth Revisited" and the "4-Hour Workweek" and applied what he learned. He wa...
We All Need a Coach
September 16, 2021 05:00 - 15 minutes - 10.8 MBMy wife and I were enjoying breakfast at Postively 4th Street Cafe in Ocean City, NJ. We love this place and especially the lattes. Oh my, they are good! During our connecting time, we were searching for ways to improve our business and effectiveness as parents. I asked the question. "How can we become 10 Talent People in each area of our life?" This is a reference to a story that Jesus teaches in the Book of Matthew. I'll read it. Matthew 25:14-30 “For the kingdom of heaven is like a man ...
Why Should I Build My Network?
September 13, 2021 05:00 - 24 minutes - 17.1 MBEarlier this summer, I was talking with my 16-year-old son Kenny about his podcast editing business. I asked him if he'd like to come with me to Nashville for the annual Podcast Movement Conference. He'd have to buy his own ticket obviously. At first he didn't understand why he would even consider it. This lead into a great discussion on networking and why we build relationships with others in our community, online, and nationally. I'll come back to that conversation soon. But first let me a...
Become a Bridge-Builder with Kelly Jones
September 09, 2021 05:00 - 57 minutes - 38.3 MBIn this episode, we pick up where we left off with Kelly Jones of The Cleaning Girl. You will enjoy her story as it goes from humble beginnings as 22-year-old mom to SBA Woman Entrepreneur of the Year in her state. Pay close attention to the story of how Kelly was nearly featured on Marcus Lemonis's new show, "Lemon-Aid". Marcus is the award-winning host of "The Profit". Kelly is a bridge-builder. She has built thousands of little bridges to get her to that pinnacle. Every bridge is a rela...
Become a Bridge-Builder with Kelly Jones
September 09, 2021 05:00 - 57 minutes - 38.3 MBIn this episode, we pick up where we left off with Kelly Jones of The Cleaning Girl. You will enjoy her story as it goes from humble beginnings as 22-year-old mom to SBA Woman Entrepreneur of the Year in her state. Pay close attention to the story of how Kelly was nearly featured on Marcus Lemonis's new show, "Lemon-Aid". Marcus is the award-winning host of "The Profit". Kelly is a bridge-builder. She has built thousands of little bridges to get her to that pinnacle. Every bridge is a rela...
What are you Going to Do with Kelly Jones
September 06, 2021 05:00 - 1 hour - 45.8 MBKelly Jones of The Cleaning Girl (Wilmington, DE) was a 22-year-old mom working at a bank. She got into a car accident and was given the summer off to recover. During this time, she enjoyed the pool with her young children. Then the bank came calling for Kelly to come back to cubicle world. Her husband asked her as she whined about going back. "What are you going to do? What can you do?" Her answer is the title of this podcast. Kelly quickly found a few clients and then connected with a mom...
Monday and Friday Mugs
September 04, 2021 05:00 - 18 minutes - 12.9 MBI recently coached a new friend and solo cleaner, Angelica Pedraza of U B Lazy Cleaning Services out of San Antonio, TX. She had just completed her onboarding as a new member of the Solo Cleaning School Elite and had a few questions. The conversation was beneficial both ways. I was very impressed with her progress. Angelica has been in business 3 years as a solo and she has listened to every one of my podcasts. And no, that's not why I was impressed. She is 21-years-old and has served in our...
Best Of - How Can I?
September 02, 2021 05:00 - 11 minutes - 8.26 MBThis original episode was very popular because it spoke to a mindset of defeatism. In a recent episode, "Pick Up Your Problems", I shared a powerful quote from NBA Champion Chris Bosh. "The problem and the solution are both in the mirror." That really speaks to the heart of this 'Best Of' re-run. Make sure to listen again as it equips you to think like a problem solver over someone who takes the lumps and gives up.
July 2021 Freedom Report with Coach Josh
August 30, 2021 05:00 - 26 minutes - 18 MBJuly was a crazy month. As a family, we had a ton going on. We had Kid's Camp and Youth Camp at retreat camp centers for 4 of our 5 kids for 5 days each. During one of those camps, Teresa and I slipped away for 4 days to the beach. I had a 5-day father / son camping trip with my son to the Adirondacks that I do with each son. This was with my 8-year-old Kye. It was glorious being off the grid for 5 days with no phone or social media! We just connected, camped, swam, boated, ate, heard camp...
Take Care of Your Golden Goose
August 26, 2021 05:00 - 17 minutes - 12.4 MBI'm currently reading Stephen Covey's "7 Habits of Highly Effective People". It's hard to believe that I never read it before. The book is literally eating me alive. What do I mean by that? Do you know when you're out at night in the summer and the mosquitos start to attack? You lose the ability to move forward with your plans as you're consumed with the bugs. That's what is happening with this book. I read a chapter and literally have to stop reading and just stew!!! One concept from the bo...
Cut Into It
August 23, 2021 05:00 - 12 minutes - 8.7 MBI met with a good friend and spiritual mentor of mine recently for breakfast. I'll keep his name anonymous, but not his message. In fact, we'll call him Todd. Todd loves breakfast and knows everyone in the restaurant. He regularly takes his friends out to breakfast and won't even let us pay. As you know from this podcast, I like hanging out with friends like that. I love being around generous people as it rubs off on me. Todd is a retired/semi-retired painter. He was excellent at his craft ...
It's Grace for a Reason with Kevin Smith
August 19, 2021 05:00 - 47 minutes - 32.8 MBKevin Smith is a close friend of mine. We originally met at a Speed Cleaning conference in Dallas, TX lead by Debbie Sardone. There aren't many men in house cleaning and Kevin is over 6 foot tall. Therefore, it wasn't hard to spot him. We connected right away because of our mutual faith and the way we honor God with our businesses. It's been over 3 years since we met, yet we've stayed connected through text and phone calls. Kevin's company Grace Home Cleaning in Omaha, NE was doing $100k in ...
Pick Up Your Problems
August 16, 2021 05:00 - 21 minutes - 15.1 MBI have shared multiple times on this podcast that I am a huge Tim Ferriss fan. "The Four-Hour Work Week" really changed the way I viewed my work and freedom goals. I also listen to his podcast. They are what's called "long-form" interviews in the podcasting world as he spends between 1.5 - 2.5 hours per interview. Joe Rogan conducts his interviews the same way. By spending so much time, Tim and Joe can really dig deep into their guest's life stories. I LOVE hearing these stories of challenge...
Don't Be Like Phil Connors
August 12, 2021 05:00 - 10 minutes - 7.19 MBOne of my favorite movies when I was in high school was Groundhog Day, starring Bill Murray as Phil Connors and Andy MacDowell as Rita Hanson. I liked it because it was hilarious. How could you not like a movie with Bill Murray who still makes me laugh from "Caddyshack" and "What About Bob?" I grew up in Pennsylvania as well, so Groundhog Day was a thing that we actually celebrated every February 2nd. Let me elaborate on the plot. A Pittsburgh weatherman, Phil Connors was assigned to go to P...
Bust Through Your Upper Limits
August 09, 2021 05:00 - 23 minutes - 16.4 MBI had a limited mindset on how much money I could make for many years. It was my Upper Limit Problem that Gay Hendricks defines in "The Big Leap". I earned $54,000 at the peak of engineering in 2005 and thought I was rich. Up until then, I never earned over $20,000 in a year. That's mostly because I was in school and working was part time. But earning $45,000 out of college was huge! Earning $54,000 just five years later was mind-blowing income for me. I got comfortable at this level. When I...
What Hole Do You Need?
August 07, 2021 05:00 - 16 minutes - 11.4 MBRecently, a listener to the podcast took me up on my free coaching call option on my website. Niki Kempf of Custom Cleaning in Dyersburg, TN had some pretty big questions. Niki was close to pulling the trigger on a coaching program for $10,000+ and decided to hold off. She left that situation discouraged as her family has big dreams and no idea how to get there. Our call was awesome. I didn't ask her about her business or what she wanted her business to look like. Instead, I asked her about ...
Best Of - The Road Not Taken
August 05, 2021 05:00 - 18 minutes - 12.7 MBThe original episode was published very early in my Solo Cleaning School Podcast before I changed the name. I was pausing to reflect upon a major crossroads in my business when I met two coaches at the same time. I chose the less traveled and it made all the difference. As you know, I've hired a new coach. Josh Melton of the Athens Cleaning Company is guiding me down a new road. Meanwhile, I still have my original coach from this Best Of episode, Vincent Pugliese. In fact, I've introduced my...