Service Management Leadership Podcast
755 episodes - English - Latest episode: 2 days ago -Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts:
o Monday: Jeffrey Tefertiller – Service Management topics
o Tuesday: David Cannon, PeopleCert
o Wednesday: Kenneth Gonzalez
o Thursday: Jeffrey Tefertiller – Asset Management topics
o Friday: Luigi Ferri
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Episodes
Service Management Leadership - Improvement Via Automation and Process
November 29, 2022 15:00 - 5 minutes - 4.8 MBA brief discussion about the improvement Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with ...
Service Management Leadership - Product Management + ITSM
November 28, 2022 15:00 - 5 minutes - 4.98 MBA brief discussion about the treating your ITSM tool like a product Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is a...
Service Management Leadership - Gratitude
November 24, 2022 15:00 - 2 minutes - 2.22 MBA brief discussion about Thanksgiving Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with sev...
Morning Tea with Jeffrey - Emergency Changes
November 23, 2022 15:00 - 5 minutes - 4.94 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouT...
Service Management Leadership - Incident Management
November 22, 2022 15:00 - 5 minutes - 5.12 MBA brief discussion about the Incident Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished auth...
Service Management Leadership - Incorporating New Technologies
November 21, 2022 15:00 - 6 minutes - 5.8 MBA brief discussion about the incorporating new technologies into your service management and business continuity programs. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The fi...
Charles Betz Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
November 17, 2022 15:00 - 43 minutes - 40 MBCharles joins Jeffrey to discuss the Forrester "2022 State of IT Service Management Report" Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemana...
Morning Tea with Jeffrey - The Purpose Of Asset Management
November 16, 2022 15:00 - 7 minutes - 6.8 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouT...
Service Management Leadership - ITAM Practice Success Factors
November 15, 2022 15:00 - 6 minutes - 6.09 MBA brief discussion about the ITAM Practice Success Factors Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accompl...
Service Management Leadership - Structure of Process Documentation
November 14, 2022 15:00 - 6 minutes - 6.26 MBA brief discussion about how to establish and maintain processes Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an a...
Service Management Leadership - ITIL4 + DevOps by Guest Host Jonathan Wafford
November 11, 2022 15:00 - 7 minutes - 6.6 MBA brief discussion about the merging of ITIL4 and DevOps from Jonathan. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey ...
David Cannon Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
November 10, 2022 15:00 - 14 minutes - 13 MBDavid joins Jeffrey to discuss service management basics. This is the fifth and final of a five-part series Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is...
Morning Tea with Jeffrey - Emerging Technologies
November 09, 2022 15:00 - 5 minutes - 4.99 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouT...
Service Management Leadership - How To Implement, Improve, or Decommission
November 08, 2022 15:00 - 5 minutes - 5.1 MBA brief discussion about two ingredients that must work together Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an a...
Service Management Leadership - ITSM Tool As A Product
November 07, 2022 15:00 - 6 minutes - 5.9 MBA brief discussion about ITSM tools' leadership Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished autho...
Service Management Leadership - Empathy by Guest Host Jonathan Wafford
November 04, 2022 14:00 - 8 minutes - 7.6 MBA brief discussion about Empathy from Jonathan. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished auth...
Morning Tea with Jeffrey - Leadership Failures
November 02, 2022 14:00 - 5 minutes - 4.93 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouT...
Service Management Leadership - Improving the Process, Not the Final Score
October 31, 2022 14:00 - 5 minutes - 5.39 MBA brief discussion about improvement Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seve...
Morning Tea with Jeffrey - Forrester's State of IT Service Management - Conclusions
October 26, 2022 14:00 - 7 minutes - 6.65 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTu...
Service Management Leadership - Discussing Forrester's State of IT Service Management 2022, Incident Management
October 25, 2022 14:00 - 5 minutes - 5.05 MBA brief discussion about the Forrester research on Incident Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey i...
Service Management Leadership - Discussing Forrester's State of IT Service Management 2022, CMDB
October 24, 2022 14:00 - 6 minutes - 6.03 MBA brief discussion about the Forrester research on the CMDB Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomp...
Service Management Leadership - Mindsets by Guest Host Jonathan Wafford
October 21, 2022 14:00 - 7 minutes - 6.86 MBA brief discussion about mindsets Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven a...
Morning Tea with Jeffrey - Change Management is Difficult
October 19, 2022 14:00 - 4 minutes - 4.51 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouT...
Service Management Leadership - Asset Management and CMDB Scope
October 18, 2022 14:00 - 5 minutes - 5.11 MBA brief discussion about scope Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven accl...
Service Management Leadership - We Measure With Obsolete Metrics
October 17, 2022 14:00 - 5 minutes - 5.19 MBA brief discussion about taking a look at how we measure Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplis...
Morning Tea with Jeffrey - The Conductor
October 12, 2022 14:00 - 4 minutes - 3.78 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouT...
Service Management Leadership - Asset Management Audit & Verification
October 11, 2022 14:00 - 5 minutes - 4.77 MBA brief discussion about auditing and verifying asset Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished...
Service Management Leadership - Change Management Unhappiness
October 10, 2022 14:00 - 4 minutes - 4.13 MBA brief discussion about the state of Change Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplish...
Jonathan Wafford Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
October 06, 2022 14:00 - 25 minutes - 23.2 MBJonathan joins Jeffrey to discuss his recent blog post regarding ITIL4 and Agile Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. ...
Morning Tea with Jeffrey - Leading Through Change
October 05, 2022 14:00 - 4 minutes - 4.28 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouT...
Service Management Leadership - Getting The Most From Vendors
October 04, 2022 14:00 - 5 minutes - 5.48 MBA brief discussion about bridging the disconnect with vendors Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an acco...
Morning Tea with Jeffrey - Handling Complexity
September 28, 2022 14:00 - 5 minutes - 4.79 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouT...
Service Management Leadership - Transformation
September 27, 2022 14:00 - 8 minutes - 7.49 MBA brief discussion about fighting the urge to become more efficient Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is a...
Service Management Leadership - Establish Governance
September 26, 2022 14:00 - 7 minutes - 6.66 MBA brief discussion about governance as an operating model Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accompli...
Cyrus Howells Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
September 22, 2022 14:00 - 43 minutes - 39.8 MBCy joins Jeffrey to discuss Service Management process and maturity (this is a republished episode) Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.ser...
Morning Tea with Jeffrey - Improving Your CMDB/AMDB
September 21, 2022 14:00 - 4 minutes - 3.72 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouT...
Service Management Leadership - Improving Configuration Asset Management
September 20, 2022 14:00 - 4 minutes - 3.72 MBA brief discussion about including the "DB" in the CMDB discussion Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an...
Service Management Leadership - Improving Incident Management
September 19, 2022 14:00 - 6 minutes - 6.32 MBA brief discussion about improving your Incident Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomp...
David Cannon joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast
September 15, 2022 14:00 - 14 minutes - 13 MBIn this episode, David joins Jeffrey to discuss Services. This is a republish from June Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagemen...
Morning Tea with Jeffrey - The Delicate Balance of CMDB Leadership
September 14, 2022 14:00 - 4 minutes - 4.17 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouT...
Service Management Leadership - Improving Configuration and Asset Management
September 13, 2022 14:00 - 4 minutes - 4.45 MBA brief discussion about improving your CMDB and Asset Management Database Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffr...
Service Management Leadership - Repetition in Communication
September 12, 2022 14:00 - 5 minutes - 5.27 MBA brief discussion about communication Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with se...
Adam Griffith and Mark Blanke join Service Management Leadership Podcast With Jeffrey Tefertiller
September 08, 2022 14:00 - 17 minutes - 16.6 MBAdam and Mark join Jeffrey this week to discuss ITIL Maturity Model and Assessments Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.u...
Morning Tea with Jeffrey - Role of Culture in Transformation
September 07, 2022 14:00 - 8 minutes - 7.79 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouT...
Service Management Leadership - How To Lead Through Transformation
September 06, 2022 14:00 - 7 minutes - 7.37 MBA brief discussion about leading through transformation Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplish...
Morning Tea with Jeffrey - Capabilities and Resources
August 31, 2022 14:00 - 5 minutes - 5.42 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouT...
Service Management Leadership - A Negative Trend Regarding Consultancies
August 30, 2022 14:00 - 6 minutes - 5.62 MBA brief discussion about engaging with consultancies Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished ...
Service Management Leadership - Measuring
August 29, 2022 14:00 - 7 minutes - 6.49 MBA brief discussion about measurement Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six ...
Morning Tea with Jeffrey - Disconnect Between Stakeholders
August 24, 2022 14:00 - 4 minutes - 4.06 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouT...
Service Management Leadership - Service Availability
August 23, 2022 14:00 - 5 minutes - 5.23 MBA brief discussion about availability Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with six...