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Service Management Leadership Podcast

736 episodes - English - Latest episode: 2 days ago -

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts:

o Monday: Jeffrey Tefertiller – Service Management topics
o Tuesday: David Cannon, PeopleCert
o Wednesday: Kenneth Gonzalez
o Thursday: Jeffrey Tefertiller – Asset Management topics
o Friday: Luigi Ferri

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Episodes

Service Management Leadership - It's The Small Things That Determine ITSM Success

July 31, 2023 14:00 - 5 minutes - 5.03 MB

A brief discussion about closure codes Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is...

Service Management Leadership - Guest Host Luigi Ferri Talking About The Role of Service Design

July 28, 2023 14:00 - 12 minutes - 11.4 MB

Luigi Ferri takes the mic to talk about the role of Service Design in ITIL4 in his third episode for the Service Management Leadership Podcast. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/ukbestpractices Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Manage...

Service Management Leadership - You Must Be Willing To Act

July 27, 2023 14:00 - 6 minutes - 5.62 MB

A brief discussion about experience management Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Je...

Service Management Leadership - Having A Focus On Improvement

July 26, 2023 14:00 - 4 minutes - 4.3 MB

A brief discussion about improvement Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is a...

Service Management Leadership - Improving Outcomes Means Improving The Process

July 24, 2023 14:00 - 4 minutes - 4.07 MB

A brief discussion about improvement Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is a...

Service Management Leadership - Guest Host Luigi Ferri Talking CMDB

July 21, 2023 14:00 - 10 minutes - 9.47 MB

Luigi Ferri takes the mic to talk CMDB in his second episode for the Service Management Leadership Podcast. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/ukbestpractices Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting fi...

Service Management Leadership - Losing Weight and Technical Debt

July 20, 2023 14:00 - 3 minutes - 3.62 MB

A brief discussion about technical debt Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey i...

Service Management Leadership - ITSM Platforms and Toolsets

July 19, 2023 14:00 - 5 minutes - 5.11 MB

A brief discussion about the consolidation of technologies Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanage...

Service Management Leadership - The Future Of Change Management

July 18, 2023 14:00 - 5 minutes - 5.13 MB

A brief discussion about Automation in Change Management Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanageme...

Service Management Leadership - Guest Host Luigi Ferri Talking ITIL

July 14, 2023 14:00 - 6 minutes - 5.79 MB

Luigi Ferri takes the mic to talk ITIL Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/ukbestpractices Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Con...

Service Management Leadership - Organizational Change Management (OCM)

July 13, 2023 14:00 - 5 minutes - 4.9 MB

A brief discussion about OCM Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomp...

Service Management Leadership - Alignment During Transformation

July 12, 2023 14:00 - 5 minutes - 5.47 MB

A brief discussion about transformation Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey i...

Service Management Leadership - Purpose-Driven Asset Management

July 11, 2023 14:00 - 5 minutes - 5.43 MB

A brief discussion about Asset Management Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey...

Service Management Leadership - Optimization

July 10, 2023 14:01 - 5 minutes - 4.8 MB

A brief discussion about Improvement and optimization Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished ...

Service Management Leadership - Solving the Business Problem

July 05, 2023 14:00 - 6 minutes - 6.03 MB

A brief discussion about how technology helps solve the business problems Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey...

Service Management Leadership - Bringing Stakeholders Along

July 04, 2023 14:01 - 5 minutes - 5.06 MB

A brief discussion about creating adoption Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with...

Service Management Leadership - Service Design and the Warranty Processes

July 03, 2023 14:00 - 4 minutes - 4.51 MB

A brief discussion about service design Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with se...

Service Management Leadership - Thank you!

June 30, 2023 14:00 - 3 minutes - 3.2 MB

A brief discussion thank you to all of our listeners and guests for helping us become #1 in ITSM Podcasts and #49 in the broader Management Podcasts. Here is the list of the rankings: https://blog.feedspot.com/management_podcasts/?feedid=5280891 Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the f...

Service Management Leadership - Improve Before You Outsource

June 28, 2023 14:00 - 5 minutes - 5.02 MB

A brief discussion about outsourcing Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with seven...

Service Management Leadership - Experience Management

June 27, 2023 14:00 - 4 minutes - 4.37 MB

A brief discussion about Experience Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author ...

Service Management Leadership - Incident Commuications

June 26, 2023 14:00 - 4 minutes - 4.12 MB

A brief discussion about handling Incidents Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author wit...

Service Management Leadership - The Right Way

June 22, 2023 14:00 - 4 minutes - 3.98 MB

A brief discussion about doing things the right way Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished au...

Service Management Leadership - Having A Service Provider Mindset

June 21, 2023 14:00 - 4 minutes - 3.86 MB

A brief discussion about a service provider mindset Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished au...

Service Management Leadership - Knowledge

June 20, 2023 14:00 - 6 minutes - 6.02 MB

A brief discussion about the importance of knowledge Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished a...

Service Management Leadership - Expertise Is Underrated

June 19, 2023 14:00 - 6 minutes - 5.86 MB

A brief discussion about the need for expertise Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author...

Service Management Leadership - Unhappy Stakeholders

June 15, 2023 14:00 - 4 minutes - 3.75 MB

A brief discussion about relationships Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with sev...

Service Management Leadership - Harnessing Capabilities

June 14, 2023 14:00 - 3 minutes - 3.66 MB

A brief discussion about incentivized behaviors Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author...

Service Management Leadership - Noise

June 13, 2023 14:00 - 4 minutes - 4.24 MB

A brief discussion about cutting through the noise Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished aut...

Service Management Leadership - Doing Metrics Better

June 12, 2023 14:00 - 4 minutes - 4.59 MB

A brief discussion about metrics Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with seven acc...

Service Management Leadership - Monday-Morning Quarterback

June 08, 2023 14:00 - 5 minutes - 5.23 MB

A brief discussion about being a part of the solution Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished ...

Service Management Leadership - Frameworks

June 07, 2023 14:00 - 5 minutes - 5.35 MB

A brief discussion about frameworks Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with seven ...

Service Management Leadership - Be a Flashlight

June 06, 2023 14:00 - 5 minutes - 5.01 MB

A brief discussion about being a flashlight Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author wit...

Service Management Leadership - The Expansion of Asset Management

June 05, 2023 14:00 - 5 minutes - 5.27 MB

A brief discussion about Asset Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with ...

Service Management Leadership - Why Asset Management is Important

June 01, 2023 14:00 - 4 minutes - 4.48 MB

A brief discussion about Asset Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with ...

Service Management Leadership - Opportunity Cost

May 31, 2023 14:00 - 4 minutes - 3.79 MB

A brief discussion about opportunity cost Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with ...

Service Management Leadership - The First Step to Improvement

May 30, 2023 14:00 - 4 minutes - 4.06 MB

A brief discussion about taking the first step Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author ...

Service Management Leadership - Blind Change How We Look At Metrics

May 29, 2023 14:00 - 4 minutes - 4.27 MB

A brief discussion about metrics Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with seven acc...

Service Management Leadership - Metrics

May 25, 2023 14:00 - 4 minutes - 3.73 MB

A brief discussion about how we think about metrics Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished au...

Service Management Leadership - Operating Model

May 24, 2023 14:00 - 4 minutes - 4.26 MB

A brief discussion about governance as an operating model Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplis...

Service Management Leadership - Baselines

May 23, 2023 14:00 - 3 minutes - 3.54 MB

A brief discussion about baselines Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with seven a...

Service Management Leadership - Hopeful About The Future

May 22, 2023 14:00 - 3 minutes - 3.06 MB

A brief discussion about the future Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with seven ...

Service Management Leadership - Undoing The Damage

May 18, 2023 14:00 - 5 minutes - 5.01 MB

A brief discussion about undoing the damage Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author wit...

Service Management Leadership - Blind Spots

May 17, 2023 14:00 - 5 minutes - 5.02 MB

A brief discussion about addressing our blindspots Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished aut...

Service Management Leadership - Purpose

May 16, 2023 14:00 - 5 minutes - 4.76 MB

A brief discussion about executing with purpose Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author...

Service Management Leadership -Time To Adjust Our Sails

May 15, 2023 14:00 - 4 minutes - 4.52 MB

A brief discussion about change Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with seven accl...

Service Management Leadership - Complexity

May 11, 2023 14:00 - 5 minutes - 5.41 MB

A brief discussion about the cost of complexity Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author...

Service Management Leadership - It Is Never Too Late To Turn Around

May 09, 2023 14:00 - 5 minutes - 4.88 MB

A brief discussion about Vendor Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with...

Service Management Leadership - Cars Are Not Meant To Stay In The Garage

May 08, 2023 14:00 - 5 minutes - 5.02 MB

A brief discussion about Change Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with...

David Cannon joins Service Management Leadership Podcast with Jeffrey Tefertiller

May 04, 2023 05:00 - 22 minutes - 21.1 MB

David joins Jeffrey again this week to discuss operating models and how to solve the Frankenstein Effect Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is ⁠...

Service Management Leadership - Change Management is Evolving

May 03, 2023 14:00 - 5 minutes - 4.8 MB

A brief discussion about the future of Change Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplish...