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Service Management Leadership Podcast

736 episodes - English - Latest episode: 1 day ago -

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts:

o Monday: Jeffrey Tefertiller – Service Management topics
o Tuesday: David Cannon, PeopleCert
o Wednesday: Kenneth Gonzalez
o Thursday: Jeffrey Tefertiller – Asset Management topics
o Friday: Luigi Ferri

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Episodes

Service Management Leadership - Leadership

October 19, 2023 14:00 - 4 minutes - 4.5 MB

A brief discussion about accountability in leadership Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement....

Service Management Leadership - Taking a Modular Perspective

October 18, 2023 14:00 - 6 minutes - 5.88 MB

A brief discussion about ITSM Toolsets Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is...

Service Management Leadership - Automating Better

October 17, 2023 14:00 - 5 minutes - 5.43 MB

A brief discussion about measuring automation Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jef...

Service Management Leadership - Becoming a Hunter

October 16, 2023 14:00 - 28 seconds - 454 KB

A brief discussion about hunting for value co-creation Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement...

Service Management Leadership - Better Reporting

October 12, 2023 14:00 - 3 minutes - 3.62 MB

A brief discussion about reporting better Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey...

Service Management Leadership - Licensing

October 11, 2023 14:00 - 3 minutes - 3.65 MB

A brief discussion about the irony of tool licensing Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.u...

Service Management Leadership - 2 Things Every Transformation Needs

October 10, 2023 14:00 - 4 minutes - 3.8 MB

A brief discussion about transformation Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey i...

Service Management Leadership - IT Service Delivery

October 09, 2023 14:00 - 4 minutes - 3.96 MB

A brief discussion about service delivery Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey...

Service Management Leadership - Guest Host Luigi Ferri Talking About The IT Certification Debate

October 06, 2023 14:00 - 7 minutes - 6.67 MB

Luigi Ferri takes the mic to talk about IT Certifications in his twelfth episode for the Service Management Leadership Podcast. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/ukbestpractices Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership,...

Service Management Leadership - Chasing Maturity

October 05, 2023 14:00 - 4 minutes - 4.02 MB

A brief discussion about chasing maturity Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey...

Service Management Leadership - Atrophy

October 04, 2023 14:00 - 3 minutes - 3.29 MB

A brief discussion about investing in outcomes Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Je...

Service Management Leadership - SLAs

October 03, 2023 14:00 - 5 minutes - 5.2 MB

A brief discussion about SLAs Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accom...

Service Management Leadership - Guest Host Luigi Ferri Talking About Risk Management

September 29, 2023 14:00 - 9 minutes - 8.89 MB

Luigi Ferri takes the mic to talk about Risk Management in his eleventh episode for the Service Management Leadership Podcast. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/ukbestpractices Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, ...

Service Management Leadership - We Require Deeper Knowledge For The Future

September 28, 2023 14:00 - 4 minutes - 3.81 MB

A brief discussion about moving past a basic knowledge Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement...

Service Management Leadership - Enterprise Service Management

September 27, 2023 14:00 - 3 minutes - 3.66 MB

A brief discussion about Enterprise Service Management Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement...

Service Management Leadership - How To Get Started Moving To ITIL4

September 26, 2023 14:00 - 5 minutes - 4.77 MB

A brief discussion about ITIL4 Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an acco...

Service Management Leadership - Uniqueness

September 25, 2023 14:00 - 6 minutes - 5.86 MB

A brief discussion about tailored solutions Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffr...

Service Management Leadership - Guest Host Luigi Ferri Talking About Definitions

September 22, 2023 14:00 - 5 minutes - 5.39 MB

Luigi Ferri takes the mic to talk about Definitions in his tenth episode for the Service Management Leadership Podcast. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/ukbestpractices Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT c...

Service Management Leadership - XLAs

September 20, 2023 14:00 - 7 minutes - 6.92 MB

A brief discussion about XLAs Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accom...

Service Management Leadership - ITIL and ITSM Platforms

September 19, 2023 14:00 - 5 minutes - 5.27 MB

A brief discussion about how ITIL is incorporated into our ITSM platforms Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is ww...

Service Management Leadership - App or Tools Rationalization

September 18, 2023 14:00 - 4 minutes - 4.6 MB

A brief discussion about a method of rationalization Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.u...

Service Management Leadership - Guest Host Luigi Ferri Talking About Portfolio Management

September 15, 2023 14:00 - 8 minutes - 8.3 MB

Luigi Ferri takes the mic to talk about Portfolio Management in his ninth episode for the Service Management Leadership Podcast. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/ukbestpractices Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership...

Service Management Leadership - ITIL4

September 14, 2023 14:00 - 5 minutes - 4.88 MB

A brief discussion about the ITIL4 Four Dimensions of Service Management Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www...

Service Management Leadership - Top Performers

September 13, 2023 14:00 - 4 minutes - 4.32 MB

A brief discussion about staffing Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an a...

Service Management Leadership - Quick Diagnoses

September 12, 2023 14:00 - 5 minutes - 5.09 MB

A brief discussion about understanding our shortcomings Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagemen...

Service Management Leadership - Total Cost of Ownership

September 11, 2023 14:00 - 5 minutes - 4.71 MB

A brief discussion about TCO analysis Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is ...

Service Management Leadership - Every Organization is The Same, Yet Unique

September 07, 2023 14:00 - 6 minutes - 5.91 MB

A brief discussion about solving business problems Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us....

Service Management Leadership - There Is No Blueprint

September 05, 2023 14:00 - 4 minutes - 4.51 MB

A brief discussion about building a great Service Management program Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.ser...

Service Management Leadership - The Need For Speed

September 04, 2023 14:00 - 4 minutes - 4.43 MB

A brief discussion about stakeholder desires for speed Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement...

Service Management Leadership - Guest Host Luigi Ferri Talking About Deployment Management

September 02, 2023 14:00 - 10 minutes - 9.78 MB

Luigi Ferri takes the mic to talk about Deployment Management in his eighth episode for the Service Management Leadership Podcast. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/ukbestpractices Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadersh...

Service Management Leadership - Navigating Turbulence

August 31, 2023 14:00 - 5 minutes - 4.9 MB

A brief discussion about the SMO Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an ac...

Service Management Leadership - Understanding Our Stakeholders

August 30, 2023 14:00 - 4 minutes - 3.95 MB

A brief discussion about stakeholder management Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  J...

Service Management Leadership - Think About How To Measure Better

August 29, 2023 14:00 - 4 minutes - 4.14 MB

A brief discussion about measuring and metrics Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Je...

Service Management Leadership - Ice Cubes In Water

August 28, 2023 14:00 - 4 minutes - 4.33 MB

A brief discussion about organizational change Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Je...

Service Management Leadership - Guest Host Luigi Ferri Talking About ITIL Business Analysis

August 26, 2023 14:00 - 8 minutes - 7.53 MB

Luigi Ferri takes the mic to talk about ITIL Business Analysis in his seventh episode for the Service Management Leadership Podcast. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/ukbestpractices Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leader...

Service Management Leadership - Something I Learned This Week

August 24, 2023 14:00 - 5 minutes - 5.22 MB

A brief discussion about vendor management Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffre...

Service Management Leadership - Problem Management

August 23, 2023 14:00 - 6 minutes - 5.85 MB

A brief discussion about problem management Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffr...

Service Management Leadership - A PSA About The Service Desk

August 22, 2023 14:00 - 6 minutes - 6.21 MB

A brief discussion about the the service desk Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jef...

Service Management Leadership - Guest Host Luigi Ferri Talking About ITIL & FinOps

August 18, 2023 14:00 - 8 minutes - 8.31 MB

Luigi Ferri takes the mic to talk about ITIL & FinOps in his sixth episode for the Service Management Leadership Podcast. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/ukbestpractices Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT...

Service Management Leadership - Having A Retread Service Management Program

August 17, 2023 14:00 - 3 minutes - 3.39 MB

A brief discussion about service management Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffr...

Service Management Leadership - The Future of Enterprise Service Management

August 16, 2023 14:00 - 4 minutes - 4.47 MB

A brief discussion about the future of enterprise service management Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.ser...

Service Management Leadership - Sustainability

August 15, 2023 14:00 - 4 minutes - 4.39 MB

A brief discussion about sustainability Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey i...

Service Management Leadership - Guest Host Luigi Ferri Talking About ITSM & IT Security

August 11, 2023 14:00 - 8 minutes - 7.63 MB

Luigi Ferri takes the mic to talk about ITSM & IT Security in his fifth episode for the Service Management Leadership Podcast. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/ukbestpractices Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, ...

Service Management Leadership - The Future of Change Management

August 09, 2023 14:00 - 4 minutes - 4.45 MB

A brief discussion about the future of change management Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanageme...

Service Management Leadership - Vendor Management

August 08, 2023 14:00 - 5 minutes - 5.21 MB

A brief discussion about vendor expectations Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeff...

Service Management Leadership - Data Quality

August 07, 2023 14:00 - 6 minutes - 6.2 MB

A brief discussion about data quality Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is ...

Jeff Jensen joins Service Management Leadership Podcast with Jeffrey Tefertiller

August 03, 2023 14:00 - 15 minutes - 14.6 MB

Jeff joins Jeffrey to discuss Service Portfolio Management. This is the first of a two-part series Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is ⁠⁠www.se...

Service Management Leadership - Improving Our Lifecycle Management

August 03, 2023 14:00 - 4 minutes - 4.44 MB

A brief discussion about lifecycle management Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jef...

Service Management Leadership - Leveraging Your ITSM Tool For Change Management

August 02, 2023 14:00 - 5 minutes - 4.75 MB

A brief discussion about doing things better Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeff...

Service Management Leadership - Hardware Asset Management

August 01, 2023 14:00 - 5 minutes - 5.34 MB

A brief discussion about hardware asset management Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us....