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Service Management Leadership Podcast

736 episodes - English - Latest episode: 2 days ago -

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts:

o Monday: Jeffrey Tefertiller – Service Management topics
o Tuesday: David Cannon, PeopleCert
o Wednesday: Kenneth Gonzalez
o Thursday: Jeffrey Tefertiller – Asset Management topics
o Friday: Luigi Ferri

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Episodes

David Cannon Discusses The Broad PeopleCert Portfolio

January 09, 2024 15:00 - 11 minutes - 10.7 MB

In this episode, David discusses the broad PeopleCert portfolio and how the different products fit together.

Service Management Leadership - The Lens For Service Management

January 08, 2024 15:00 - 5 minutes - 5.52 MB

A brief discussion about thinking of service management through the lens of the four dimensions Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and ...

Service Management Leadership - Guest Host Luigi Ferri Talking About Organizational Resilience

January 05, 2024 09:00 - 3 minutes - 3.67 MB

Luigi Ferri takes the mic to talk about Organizational Resilience in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT ...

Service Management Leadership - Why Hardware Asset Management is Important

January 04, 2024 15:00 - 8 minutes - 8.27 MB

A brief discussion about hardware asset management Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discuss...

David Cannon Discusses His New Role At PeopleCert

January 02, 2024 07:00 - 14 minutes - 13.1 MB

David Cannon is the new Director of the Americas for PeopleCert and discusses how it transpired.

Service Management Leadership - What's New In 2024

January 01, 2024 15:00 - 6 minutes - 6.36 MB

A brief discussion about the changes to the podcast and a brief discussion about improvement Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and bri...

Service Management Leadership - Guest Host Luigi Ferri Talking About Service Architecture

December 29, 2023 15:00 - 7 minutes - 6.5 MB

Luigi Ferri takes the mic to talk about Service Architecture in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/ukbestpractices Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consu...

Service Management Leadership - The New Year Ahead

December 28, 2023 15:00 - 3 minutes - 2.84 MB

A brief discussion about opportunities in the new year Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement...

Service Management Leadership - Service Governance

December 27, 2023 15:00 - 3 minutes - 3.53 MB

A brief discussion about governance Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an...

Service Management Leadership - Incentivizing Behaviors

December 26, 2023 15:00 - 4 minutes - 4.54 MB

A brief discussion about incentivization Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey ...

Service Management Leadership - Changes Are Coming

December 25, 2023 15:00 - 5 minutes - 4.8 MB

A brief discussion about changes coming to this podcast Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagemen...

Service Management Leadership - Guest Host Luigi Ferri Talking About RTO

December 22, 2023 15:00 - 6 minutes - 5.87 MB

Luigi Ferri takes the mic to talk about RTO in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/ukbestpractices Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specia...

Service Management Leadership - 7 Sins of Digital Transformation, Part 4

December 21, 2023 15:00 - 7 minutes - 7.06 MB

A brief discussion about digital transformation Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  J...

Service Management Leadership - 7 Sins of Digital Transformation, Part 3

December 20, 2023 15:00 - 6 minutes - 6.1 MB

A brief discussion about digital transformation Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  J...

Service Management Leadership - 7 Sins of Digital Transformation, Part 2

December 19, 2023 15:00 - 6 minutes - 5.85 MB

A brief discussion about digital transformation Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  J...

Service Management Leadership - 7 Sins of Digital Transformation, Part 1

December 18, 2023 15:00 - 6 minutes - 5.87 MB

A brief discussion about digital transformation Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  J...

Service Management Leadership - Guest Host Luigi Ferri Talking About RPO

December 15, 2023 15:00 - 7 minutes - 7.06 MB

Luigi Ferri takes the mic to talk about RPO in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/ukbestpractices Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specia...

Service Management Leadership - Saying Yes To The Right Things

December 14, 2023 15:00 - 5 minutes - 4.9 MB

A brief discussion about opportunity cost Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey...

Service Management Leadership - Are Certifications Enough?

December 11, 2023 15:00 - 6 minutes - 6.06 MB

A brief discussion about certifications Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey i...

Service Management Leadership - Guest Host Luigi Ferri Talking About MVP & ITSM

December 08, 2023 15:00 - 6 minutes - 6.23 MB

Luigi Ferri takes the mic to talk about MVP & ITSM in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/ukbestpractices Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm...

Service Management Leadership - Driving Down the Highway

December 06, 2023 15:00 - 6 minutes - 6.01 MB

A brief discussion about digital experience Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffr...

Service Management Leadership - Unlocking Value

December 05, 2023 15:00 - 6 minutes - 6.34 MB

A brief discussion about unlocking value in your ITSM programs Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicema...

Service Management Leadership - Experience Expectations

December 04, 2023 15:00 - 8 minutes - 7.42 MB

A brief discussion about digital experience Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffr...

Service Management Leadership - Guest Host Luigi Ferri Talking About Incident Management

December 01, 2023 15:00 - 7 minutes - 6.61 MB

Luigi Ferri takes the mic to talk about Incident Management in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/ukbestpractices Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consul...

Service Management Leadership - Seeing The Unseen

November 30, 2023 15:00 - 5 minutes - 5.44 MB

A brief discussion about digital experience Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffr...

Service Management Leadership - Life Jacket

November 29, 2023 15:00 - 3 minutes - 3.56 MB

A brief discussion about business continuity Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeff...

Service Management Leadership - Data

November 28, 2023 15:00 - 5 minutes - 5.4 MB

A brief discussion about data Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accom...

Service Management Leadership - Strategy

November 27, 2023 17:10 - 5 minutes - 5.3 MB

A brief discussion about strategy Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an a...

Service Management Leadership - Guest Host Luigi Ferri Talking About The Service Catalogue

November 24, 2023 16:00 - 5 minutes - 5.54 MB

Luigi Ferri takes the mic to talk about the Service Catalogue in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/ukbestpractices Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consu...

Service Management Leadership - Thinking Digitally

November 23, 2023 15:00 - 4 minutes - 4.21 MB

A brief discussion about thinking digitally Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffr...

Service Management Leadership - Experience Is More Than Just A Number

November 22, 2023 15:00 - 4 minutes - 4.13 MB

A brief discussion about experience Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an...

Service Management Leadership - The Importance of Processes

November 21, 2023 15:00 - 5 minutes - 4.68 MB

A brief discussion about processes Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an ...

Service Management Leadership - Questioning The Nature Of Transformation

November 20, 2023 15:00 - 6 minutes - 6.37 MB

A brief discussion about transformation Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey i...

Service Management Leadership - Guest Host Luigi Ferri Talking About Problem Management

November 17, 2023 15:00 - 6 minutes - 6.4 MB

Luigi Ferri takes the mic to talk about Problem Management in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/ukbestpractices Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consult...

Service Management Leadership - Is it Innovation or Improvement?

November 16, 2023 15:00 - 6 minutes - 6.44 MB

A brief discussion about the tension between innovation and improvement Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www....

Service Management Leadership - Speed To Delivery Equals Value

November 15, 2023 15:00 - 5 minutes - 5.09 MB

A brief discussion about speed to delivery Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffre...

Service Management Leadership - Helping Stakeholders Get The Cheese

November 14, 2023 15:00 - 5 minutes - 4.86 MB

A brief discussion about stakeholder value Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffre...

Service Management Leadership - One Angle Of Digital Transformation

November 13, 2023 15:00 - 28 seconds - 454 KB

A brief discussion about transformation Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey i...

Service Management Leadership - Guest Host Luigi Ferri Talking About Change Management

November 10, 2023 15:00 - 6 minutes - 6.46 MB

Luigi Ferri takes the mic to talk about Change Management in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/ukbestpractices Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulti...

Service Management Leadership - Alignment

November 09, 2023 15:00 - 6 minutes - 6.07 MB

A brief discussion about end-to-end alignment Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jef...

Service Management Leadership - Digital Strategy Viability

November 08, 2023 15:00 - 4 minutes - 4.15 MB

A brief discussion from the DITS book (ITIL4) Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jef...

Service Management Leadership - The Role of Internal Expertise When Moving to ITIL4

November 07, 2023 15:00 - 8 minutes - 7.47 MB

A brief discussion about having the right people - and their expertise - when trying to move to ITIL4 Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity service...

Service Management Leadership - Moving to ITIL4

November 06, 2023 15:00 - 9 minutes - 8.44 MB

A brief discussion about moving to ITIL4 Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey ...

Service Management Leadership - The Concept of Value

November 01, 2023 14:00 - 5 minutes - 5.15 MB

A brief discussion about understanding value Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeff...

Service Management Leadership - Automation

October 31, 2023 14:00 - 5 minutes - 5.38 MB

A brief discussion about automation Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an...

Service Management Leadership - Why We Need Great Service Management

October 30, 2023 14:00 - 6 minutes - 5.88 MB

A brief discussion about service management Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffr...

Service Management Leadership - Assumptions

October 26, 2023 14:00 - 4 minutes - 4.18 MB

A brief discussion about continually assessing our assumptions Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicema...

Service Management Leadership - Maturity Assessment

October 25, 2023 14:00 - 6 minutes - 6.36 MB

A brief discussion about maturity assessments Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jef...

Service Management Leadership - You Get What You Incentivize

October 24, 2023 14:00 - 5 minutes - 4.71 MB

A brief discussion about measuring Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an ...

Service Management Leadership - Digital Friction

October 23, 2023 14:00 - 6 minutes - 6.39 MB

A brief discussion about digital friction Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey...