Service Management Leadership Podcast
755 episodes - English - Latest episode: about 8 hours ago -Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts:
o Monday: Jeffrey Tefertiller – Service Management topics
o Tuesday: David Cannon, PeopleCert
o Wednesday: Kenneth Gonzalez
o Thursday: Jeffrey Tefertiller – Asset Management topics
o Friday: Luigi Ferri
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Episodes
David Ratcliffe joins Service Management Leadership Podcast with Jeffrey Tefertiller
March 02, 2023 15:00 - 35 minutes - 33.2 MBDavid joins Jeffrey to discuss the upcoming Pink23 Pink Elephant conference. Since Jeffrey is away at the Pink23 conference, this makes an appropriate rebroadcast. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory,...
Morning Tea with Jeffrey - Vendor Management Tips and Red Flags
March 01, 2023 15:00 - 7 minutes - 7.21 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouT...
Service Management Leadership - Stakeholder Management
February 28, 2023 15:00 - 5 minutes - 4.74 MBA brief discussion about stakeholder management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author...
Service Management Leadership - Doing Problem Management Better
February 27, 2023 15:00 - 5 minutes - 4.81 MBA brief discussion about Problem Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author wit...
David Barrow Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
February 23, 2023 15:00 - 28 minutes - 26.6 MBDavid joins Jeffrey to discuss co-creating value using the guiding principles discussed in ITIL4. This is republished from last year. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity servic...
Morning Tea with Jeffrey - Vendor Management Tips
February 22, 2023 15:00 - 5 minutes - 4.76 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouT...
Service Management Leadership - The Cost of Rework
February 21, 2023 15:00 - 4 minutes - 4.52 MBA brief discussion about rework Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven accl...
Service Management Leadership - Staffing Solutions
February 20, 2023 15:00 - 5 minutes - 5.48 MBA brief discussion about staffing solutions Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author wit...
Adam Griffith and David Billouz join Service Management Leadership Podcast with Jeffrey Tefertiller
February 16, 2023 15:00 - 25 minutes - 23.6 MBAdam and David join Jeffrey this week to discuss the upcoming ITIL4 guidance on IT Asset Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.ser...
Morning Tea with Jeffrey - Incorporating ITIL4
February 15, 2023 15:00 - 5 minutes - 4.95 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouT...
Service Management Leadership - IT Finance
February 14, 2023 15:00 - 5 minutes - 5.14 MBA brief discussion about IT Finance Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven ...
Service Management Leadership - Leading Through Transformation
February 13, 2023 15:00 - 7 minutes - 6.62 MBA brief discussion about transformation Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with se...
Alex Fullick joins Service Management Leadership Podcast with Jeffrey Tefertiller
February 09, 2023 15:00 - 20 minutes - 18.9 MBAlex joins Jeffrey again this week to discuss long-term trends for Business Conintuity Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagemen...
Morning Tea with Jeffrey - Transformation Adoption
February 08, 2023 15:00 - 6 minutes - 5.7 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouT...
Service Management Leadership - Outages
February 07, 2023 15:00 - 5 minutes - 5.39 MBA brief discussion about limiting or eliminating Change-related outages Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey i...
Service Management Leadership - What Entails A Successful Service Management Program
February 06, 2023 15:00 - 5 minutes - 5.28 MBA brief discussion about Service Management success Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished au...
Morning Tea with Jeffrey - There Is No One Right Way
February 01, 2023 15:00 - 5 minutes - 5.14 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouT...
Service Management Leadership - Being Agile
January 31, 2023 15:00 - 4 minutes - 4.37 MBA brief discussion about being agile, not doing agile Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished ...
Service Management Leadership - Why Experience Matters
January 30, 2023 15:00 - 6 minutes - 5.67 MBA brief discussion about Experience from a recent Hornbill research article Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffr...
Waseem Ahmed joins Service Management Leadership Podcast with Jeffrey Tefertiller
January 26, 2023 15:00 - 13 minutes - 12.7 MBDavid joins Jeffrey to discuss the impact of ChatGPT on service management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffr...
Morning Tea with Jeffrey - The Hidden Factory
January 25, 2023 15:00 - 3 minutes - 3.66 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouT...
Service Management Leadership -How To Fix the Issues That Plagued Southwest Airlines
January 24, 2023 15:00 - 7 minutes - 7.3 MBA brief discussion about the Southwest Airlines Debacle Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplishe...
Service Management Leadership - Play The Ball The Direction You Are Facing
January 23, 2023 15:00 - 5 minutes - 5.43 MBA brief discussion about risk Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclai...
Morning Tea with Jeffrey - Making Lemonade
January 18, 2023 15:00 - 6 minutes - 6.42 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouT...
Service Management Leadership - Outsourcing Tip
January 17, 2023 15:00 - 4 minutes - 4.5 MBA brief discussion about outsourcing Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven...
Service Management Leadership - Experience
January 16, 2023 15:00 - 5 minutes - 5.28 MBA brief discussion about experience management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author ...
Roman Jouravlev and David Cannon join Service Management Leadership Podcast with Jeffrey Tefertiller
January 12, 2023 15:00 - 19 minutes - 18.5 MBRoman and David join Jeffrey to discuss Service Management trends. This is the fourth of a four-part series, discussing Value Streams and Processes. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Co...
Morning Tea with Jeffrey - Start Where You Are
January 11, 2023 15:00 - 4 minutes - 4.49 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouT...
Service Management Leadership - Digitization
January 10, 2023 15:00 - 4 minutes - 4.14 MBA brief discussion about Digitization Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seve...
Service Management Leadership - Comparing Transformation to the World Cup
January 09, 2023 15:00 - 7 minutes - 7.35 MBA brief discussion about transformation Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with se...
Morning Tea with Jeffrey - Staffing Plans
January 04, 2023 15:00 - 7 minutes - 6.7 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouT...
Service Management Leadership - Change Management
January 03, 2023 15:00 - 6 minutes - 6.2 MBA brief discussion about Change Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with...
Service Management Leadership - Going to the Doctor
January 02, 2023 15:00 - 8 minutes - 7.69 MBA brief discussion about your CMDB Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven a...
Morning Tea with Jeffrey - The Changing of the Times
December 28, 2022 15:00 - 9 minutes - 8.65 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular You...
Service Management Leadership - Hitting a Moving Target
December 27, 2022 15:00 - 3 minutes - 3.46 MBA brief discussion about hitting a moving target Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished autho...
Service Management Leadership - Take Care of the Take-off and Landing
December 26, 2022 15:00 - 6 minutes - 6.26 MBA brief discussion about another perspective for Asset Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an ...
Morning Tea with Jeffrey - Problem Management
December 21, 2022 15:00 - 7 minutes - 6.65 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouT...
Service Management Leadership - CMDB Scope
December 20, 2022 16:00 - 4 minutes - 4 MBA brief discussion about CMDB Scope Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven...
Service Management Leadership - The Future Of IT
December 19, 2022 15:00 - 4 minutes - 4.32 MBA brief discussion about Value Streams Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with se...
Service Management Leadership - 5 Trends For 2023 (From Forbes)
December 15, 2022 15:00 - 7 minutes - 6.93 MBA brief discussion about 5 Trends for 2023 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author wit...
Morning Tea with Jeffrey - Optimize & Automate
December 14, 2022 15:00 - 5 minutes - 5.04 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouT...
Service Management Leadership - Standard Changes
December 13, 2022 15:00 - 6 minutes - 5.57 MBA brief discussion about Standard Changes Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author wit...
Service Management Leadership - Service Delivery
December 12, 2022 15:00 - 8 minutes - 7.64 MBA brief discussion about service delivery Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with...
Service Management Leadership - Doing Change Management Better
December 08, 2022 15:00 - 4 minutes - 4.25 MBA brief discussion about Change Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author wit...
Morning Tea with Jeffrey - Does ITIL Really Say That?
December 07, 2022 15:00 - 5 minutes - 4.67 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouT...
Service Management Leadership - Emergency Changes
December 06, 2022 15:00 - 8 minutes - 7.54 MBA brief discussion about the Emergency Change Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplis...
Service Management Leadership - The Complexity of software Asset Management (SAM)
December 05, 2022 15:00 - 6 minutes - 6.38 MBA brief discussion about the Software Asset Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplishe...
Service Management Leadership - Evaluating Our use Of The CAB
December 01, 2022 15:00 - 3 minutes - 3.65 MBA brief discussion about the Change Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author...
Morning Tea with Jeffrey - Leveraging Your ITSM Tool
November 30, 2022 15:00 - 4 minutes - 4.32 MBEach Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouT...