Service Drive Revolution with Chris Collins
192 episodes - English - Latest episode: over 3 years ago - ★★★★★ - 47 ratingsGot a question for the show? Call us at 1-833-3-ASK-SDR!
Chris Collins, the leading Automotive Service Manager Coach and Service Advisor Trainer in the world, discusses little known service drive secret weapons to help pull your service department ahead of the pack. Everything from hiring technicians, increasing dealership CSI, building relationships for long term customer retention, to increasing customer pay sales and more, is all discussed here on Service Drive Revolution. All from the automotive industries #1 go-to guy for Fixed Operations; Chris Collins. Listen, and enjoy!
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Episodes
The Top FIVE Ways To Train Your Team
April 25, 2017 15:43 - 36 minutes - 33.9 MBThe top 5 ways to train your team. These insightful tips will give you some new directions in which you can make training more effective. The show kicks off with Gary tasting his bourbon of the month. Gary loves it, Chris tries the smallest sip and doesn’t seem too impressed, even our in-house producer Lucas gets involved. This leads to a discussion about the Beard competition Jair and Mario ran on the social media platforms, and how kindly Homer Cut’s, a good friend of Chris’, donates his ...
Women in the Service Drive: SDR SPECIAL
April 18, 2017 17:32 - 44 minutes - 41.3 MBWomen in the work industries and more in particularly - the AUTOMOTIVE and SERVICE DRIVE industry. On this week's show, Chris “The Bulldog” Collins and co-host Gary “G MAN” Daniel are joined with our in-house writer and social media expert Lindsey Glass. Lindsey takes the reigns of the show and joins Chris and Gary to discuss Women in the work industries and more in particularly - the AUTOMOTIVE and SERVICE DRIVE industry. Lindsey opens up the discussion by talking about a recent time she ...
Execution: How To Get Your Team To See Your Vision
April 11, 2017 16:16 - 40 minutes - 37.4 MBOn this week's show, Chris “The Bulldog” Collins and co-host Gary “G-MAN” Daniel are joined with Service Drive coach/pastor Jair Martinez and THE G.O.A.T Hassan Salem. The shows starts out with some jokes and fun, involving topics on a bourbon that Jair got from a friend, a meeting Chris had with a Swiss friend who mentions business performance and getting in different positions to circulate blood flow to increase work performance…laughter follows as they imagine Gary trying to squat and th...
Are You A Prisoner In Your Own Mind?
April 04, 2017 16:13 - 40 minutes - 37.4 MB“Are you a prisoner in your own head?” On this week's show, Chris “The Bulldog” Collins and co-host Gary “G-MAN” Daniel are joined with Service Drive coach/pastor Jair Martinez and THE G.O.A.T Hassan Salem. As experts in the mindset of business performance, they pose the question “Are you a prisoner in your own head?” Chris begins the show by using his own experiences from being in the band of making the right and wrong decisions based on being part of a team. Gary furthers this by relatin...
The Answer To The Great Technician Drought
March 28, 2017 19:23 - 32 minutes - 30.3 MBOn this week's show, Chris “The Bulldog” Collins and co-host Gary “G MAN” Daniel reveal the answer to the great technician drought. They start off this week's show with the frustrations that Gary endured going through the departments of the SERVICE DRIVE. Delving into the mindset of the tech, he gives you some insight into the how some techs think and what can cause friction with the advisors and what’s the appropriate way to go about dealing with those frustrations. This leads to fun, afte...
Your Questions and Comments
March 21, 2017 18:40 - 51 minutes - 47.3 MBQuestions and Comments - Chris “The Bulldog” Collins and co-host Gary “G MAN” Daniel read out and respond to some your questions and comments. Before the guys get into your questions and comments, Gary opens his new whiskey treat “the gift that keeps giving”. Chris the moves on to the interesting questions troubling some of the advisors out in the trenches. He connects with a manager who uses Chris’ book ‘Millionaire Service Advisor’ as a mandatory reading manual for those joining his team ...
How To Make Gamification Effective
March 14, 2017 17:06 - 41 minutes - 38 MBHow to be effective with Gamification, an expertise of the Chris Collins Inc family. Before they discuss the main topic of this show, the guys talk about cases from their own dealerships that involved customer service issues. Chris and Gary pick Mario’s brain as they pass ideas back and forth about how advisors can deal with those kind of problems and how it affects them. Resolving this, the guys bring up the relevance and the essential tool of SYSTEMS - an indispensable key in creating a c...
How to Make Profit and CSI Sexy
March 07, 2017 21:39 - 33 minutes - 30.9 MBHow CSI and profit can be sexy. But first, as part of SERVICE DRIVE REVOLUTION tradition, the guys start out with some catch-up talk on their week. Chris and Gary went from Las Vegas to Washington DC.to Florida, and had some hilarious mishaps on the way. Gary just so happened to book a meeting during Daytona 500 so the city was packed. Furthermore, Gary thought it would be a good idea to book an AirBnB for the weekend, which seemed like a perfect plan. Then Chris realized Gary had read the ...
How To Motivate Your Technicians
February 28, 2017 19:24 - 38 minutes - 35.5 MBThe best tips and tools on how to motivate your technicians. They get straight into the NFL banter by helping Jair, a committed supporter of Joe Montana, realize that Tom Brady is the greatest quarterback of all time following the crazy Super Bowl comeback. This leads onto to an interesting discussion about what makes someone the greatest, how is that measured and what is that based on. What motivates the best? What keeps them at the top? And more importantly, how can you use these tools wi...
Advanced Sales
February 21, 2017 19:26 - 35 minutes - 32.3 MBThis episode is not only hilarious, but has some of the most amazing SALES TRAINING TIPS you'll hear this year. STRAIGHT OUT OF THE GATE the Service Drive Gurus Chris Collins, G-MAN and a now regular Jair Martinez, open with Jair’s offer to wed his close friends, which turns into some comedy later on in the show. But first the guys wind down by noticing the coinciding trips to Las Vegas this weekend; Jair heading to a bachelor party and Chris and Gary heading for work - maybe they’ll meet u...
The First 100 Days of Office
February 14, 2017 18:00 - 42 minutes - 39.3 MBThe leaders in Service Drive address the importance of getting your 2017 year started right. They emphasize how the first 100 days are critical to getting on track and setting a high standard for the rest of your year. Opening this week's show, the guys tease each other with some familiar topics from Gary's cholesterol to Jair’s days getting hazed in his Fraternity. Gary’s cholesterol reminds Chris of a Sam Kinison joke about laying dead on a slab...watch the show for the laughs. This then ...
Understanding Ego and The New Era Of Marketing
February 07, 2017 18:19 - 50 minutes - 46.8 MBIn this content rich show, Service Drive Guru’s Chris “THE BULLDOG” Collins and Gary Daniel “THE G-MAN” discuss multiple informative topics that will help you realize the less obvious tools that will take your Service Drive to the next level. Gary gives one of his most intriguing book reviews to date on the book Ego Is The Enemy by Ryan Holiday while Chris reveals the “twists” in the NEW ERA OF MARKETING. But first, as part of the after work fun, Chris brings up a SERVICE DRIVE REVOLUTION h...
The Carlisle Technician Survey: PART 2
January 31, 2017 16:35 - 46 minutes - 42.8 MBSubscribe in iTunes - https://itunes.apple.com/us/podcast/service-drive-revolution/id1125522101?mt=2 In the JAM PACKED second installment of this two-part show, Service Drive Gurus Chris Collins, Gary Daniel and Jair Martinez continue their guidance through the Carlisle Technician Survey. Chris has the perfect prognosis and remedy solution for the issues coming out the Carlisle Technician Survey. Discussing ways in which advisors and techs can bond and create better lines of communication ...
The Carlisle Technician Survey: PART I
January 24, 2017 18:50 - 44 minutes - 40.5 MBIn the first of this two part episode, the gurus of the Service Drive Chris Collins and Gary Daniel join Chris Collins Inc Coach and Mentor Jair Martinez in a series of discussions. These range from Gary’s bad eye sight, Underoos, Jair’s terrible car service, wine grown on the cliffs of Italy and multiple karaoke versions of various classic rock hits intertwined throughout - as Gary laughs “We’re musical tonight!” Moving to our main topic of the week, Gary puts on his “readers”ashe breaks t...
Drive Sales And Retention With Events
January 17, 2017 22:44 - 45 minutes - 42.1 MBThe huge potential of throwing events and include tips and tools from their own past on how to execute them effectively. But before you get into the main course, the SERVICE DRIVE guru’s kick around ideas for the key speakers at the 2017 TOP DOG EVENT...It will be difficult to top last year with the likes of Jocko Willink, but this year they are talking other possibilities - Hulk Hogan, Gene Simmons, Tony Dungy. Let the guys know in the comment section below if you have any ideas! Moving on...
The Dirty Little Secret: The Future Of The Industry
January 10, 2017 22:44 - 35 minutes - 33 MBA tell-all episode with some obligatory NFL talk with Service Advisor Trainer and Service Manager Coach Jair Martinez…a 49er’s fan. This kind of football talk has relevance though as the guys discuss how football has created systems and culture, two huge components in the success of any business. How important is it that Tom Brady and the best coaches in the sport implement a great SYSTEM that converts? Furthermore, how important is it that other players and coaches, including rivals and com...
The State Of The Industry
January 03, 2017 17:48 - 43 minutes - 40 MBChris Collins and Gary Daniel, provide insight and intrigue as to the current state of the Automotive Industry and where it’s heading. Not only do they provide the insight, they discuss ways to stay ahead of an ever changing and malleable industry. BUT FIRST, the service drive guru’s talk about their trip to New York and getting tickets to the exclusive Hamilton theatre production. Chris points out how the play is pushing the boundaries of how theatrical art can be made, ashe states “There a...
How to Improve Focus and Time Management In Your Service Department
December 27, 2016 16:49 - 34 minutes - 31.5 MBStraight out of the gate, Leading Service Manager Trainers Chris Collins and Gary Daniel open up a nice bottle of oak barrel whiskey, a monthly whiskey subscription from Chris to Gary that is“the gift that keeps giving”. Then the gurus of the Service Drive get down to business and start discussing the new Time Management tools, closely inspired by Gary’ s new read Deep Work by Cal Newport. But just as they are about to delve into the content, Gary walks into a landmine and reminds Chris of a...
Service Advisors: Should You Hire a Veteran or a Newbie?
December 20, 2016 17:00 - 31 minutes - 29.5 MB“As a service advisor what’s better: to train your own newbies? or to hire a wily veteran?” They discuss whether this is a subjective decision that is relative to each dealership, or can a one trick tool work across the board. Gary also receives a hot tip from a listener on his cholesterol - a hilariously titled book called ‘Cholesterol Clarity’. Before the topic gets completely underway, Gary discusses his eventful weekend that involved some rough and tumble, unwanted attention from a myste...
It's Time To Get Uncomfortable
December 13, 2016 20:23 - 29 minutes - 27.3 MBHow personal growth and business success often require a level of discomfort. As prolific artist Jean Cocteau once said: "You have comfort. You don't have luxury. Don't tell me money plays a part. The luxury I advocate has nothing to do with money. It is the reward of those who have no fear of discomfort". In this revealing episode, Chris and Gary discuss their own personal experiences of discomfort, sacrificing their own comforts in the business world in order to progress and further their...
Making It Your Best Year Ever
December 06, 2016 21:27 - 25 minutes - 23 MBLeading Service Manager Trainers, Chris Collins and Gary Daniel reveal how to build a forecast, how to establish goals and discuss the overall tools for making your Service Department the best it can be in 2017. Chris states "It's ok if you don't know it...but let's get you knowing it, lets get you those tools!". Chris and Gary look into reaching various areas of potential, how success is drawn to clarity, and how reading books or listening to audio books can really improve your overall kno...
Small Hinges Swing Big Doors
December 01, 2016 02:33 - 30 minutes - 28.2 MBLeading Service Manager Trainers, Chris Collins and Gary Daniel, discuss how small changes in your Service Drive can make significant changes in your overall success. See acast.com/privacy for privacy and opt-out information.
The Looming Technician Drought
November 22, 2016 05:00 - 37 minutes - 34.2 MBTop Service Manager Trainers, Chris Collins and Gary Daniel, discuss the looming Great Technician Drought. But don’t despair, the guys will give you a light at the end of the tunnel. If you’ve been having trouble hiring technicians, like everyone is, the are guys sharing sustainable ideas you need to hear. Also, the guys review Robert B. Cialdini PhD new book Pre-Suasion: A Revolutionary Way to Influence and Persuade and how to apply its findings in your service department. For the full vid...
SPECIAL Inside Master Sommelier’s Work Ethic
November 16, 2016 05:00 - 56 minutes - 51.7 MBLeading Service Manager Trainers, Chris Collins and Gary Daniel, invite you into a Mastermind Coaching Group with Master Sommelier, DLynn Proctor, to dissect the work ethic necessary to pass the hardest exam in the world. The guys discuss factors such as profit margins, psychology, inventory, and the gamification that goes into operating a profitable wine list. The wine business, surprisingly, has multiple similarities to dealership’s service departments. Who would’ve thought? So kick back, ...
The 6 Differences That Separate Low and High Performing Service Departments
November 08, 2016 05:00 - 1 hour - 59.7 MBTop Service Manager Trainers, Chris Collins and Gary Daniel, welcome special guest Dan Morris, owner of a Honest-1 Auto Care shop in Florida. Dan’s been in the industry for years and has seen his fair share of low and high performing departments. The guys explore the 6 notable differences that either make or break shops, from having big vision to training to hiring techs. If it’s your goal to grow your service department’s profitability, this episode is a must. For the full video version of...
Standard Service Department Weaknesses
October 25, 2016 04:00 - 34 minutes - 32.6 MBLeading Service Manager Trainers, Chris Collins and Gary Daniel, build off their discussion from last episode focusing on the standard weaknesses of service departments that cause them to fail or underperform. From RO counts to outdated processes the guys will share how to stop these mistakes immediately. Also, Lucas Wilde, our go-to media man, shares his recent service department nightmare. For the full video version of this episode, including downloads, links and more, visit: http://w...
Reasons Why Service Departments Fail or Underperform
October 18, 2016 04:00 - 34 minutes - 31.7 MBTop Service Manager Trainers, Chris Collins and Gary Daniel, explore the common reasons why fixed ops fail or underperform. From customer service to training to pricing strategies, they cover it all. In particular, the hurdles technicians face when taking on the position of service manager. This happens to be Gary’s area of expertise. So settle in, the guys go deep on this one. For the full video version of this episode, including downloads, links and more, visit: http://www.chriscollinsi...
The Most Effective Dispatch System
October 04, 2016 04:00 - 39 minutes - 36.3 MBLeading Service Manager Trainers, Chris Collins and Gary Daniel, along with Guest Star Bulldog Lola Collins, join in the debate between manual dispatch versus electronic dispatch. Upon a listener's request, we diagnosis his systems from advisor to tech ratio to his ideal dispatch system. Also, we discuss Charles Duhigg's new book and how to apply it's lessons in the service drive. For information regarding your data privacy, visit Acast.com/privacy
Top Dog Service Manager Happy Hour
September 27, 2016 04:00 - 33 minutes - 30.7 MBTop Service Manager Trainers, Chris Collins and Gary Daniel, welcome back Mario Pernillo, Jair Martinez, The GOAT Hassan Salem, and first timer Ben Alexander. It's a rarity to have all these guys in one room, so naturally, the guys are letting loose. Together they reminisce on Top Dog 2016, the 50K Service Manager Challenge, and debate who was this year’s best speaker. After such a memorable Top Dog 2016, the guys can't help but wonder how they're going to top it next year. For the full ...
The GOAT’s KPI's to Increase Productivity
September 20, 2016 04:00 - 36 minutes - 34 MBLeading Service Manager Trainers, Chris Collins and Gary Daniel, welcome the GOAT (Greatest Of All Time) of Service Advisors, Hassan Salem. Hassan didn't become the GOAT by accident; he operates on a different playing field above the rest to increase productivity. Chris and Gary pick the brain of this Great for his KPI's and process on customer retention, increasing customer paid labor, and incentivizing technicians. Along the way, the guys also discuss the ongoing debate between Messi or Ron...
Techniques to Convert Difficult Customers
September 13, 2016 04:00 - 29 minutes - 27.6 MBThis week on Service Drive Revolution, top Service Manager Trainers, Chris Collins and Gary Daniel, welcome Jair Martinez, Service Manager turned Chris Collins Service Advisor Trainer. We discuss the complexities of interacting with difficult customers, Jair's finely tuned system as an advisor and the importance of setting goals. If you find yourself wondering it your goals are smart or stupid, you're on the right track. For information regarding your data privacy, visit Acast.com/privacy
Dominant Strategies of a Lead Service Advisor
September 06, 2016 04:00 - 30 minutes - 28.5 MBThis week on Service Drive Revolution, leading Automotive Service Trainers, Chris Collins and Gary Daniel, are joined by Mario Pernillo, Service Consultant & Lead Sales Trainer, to discuss high customer satisfaction rates, KPIs, and Mario's system as a Top Advisor at the largest Toyota store in the world, Longo Toyota. Listen as the guys break down these goals and how to track them with confidence to revolutionize CSI in your dealership. As Mario loves to say “Do you want to be right, or do y...
Better Your Best, $50K Service Manager Challenge Finalists Profiles
August 25, 2016 03:27 - 44 minutes - 41.3 MBIn this special episode of Service Drive Revolution, the top Service Manager Trainers, Chris Collins and Gary Daniel, interview the Top Dog $50K Service Manager Challenge Finalists. Among the 6 Finalists in the past year after implementing Chris Collins Inc Techniques, their CSI is up 9.20%, Net to Gross is up 17.10%, and ELR is up $22.54. Stay tuned to hear each Service Managers unique road to success and how to imitate their accomplishments in your dealership. For the full video versio...
Building Customer Relationships: The Do's and Don'ts
August 23, 2016 04:01 - 35 minutes - 33.4 MBIn this episode of Service Drive Revolution, leading Automotive Service Trainers, Chris Collins and Gary Daniel, discuss the profitable and proper way to begin a relationship with customers and the mindset needed turn obstacles into solutions. Listen in and hear proven techniques to approach customers, as well as techniques to avoid, and how to advantageously power through your obstacles. Whether you’re meeting a customer for the first time or faced with a new obstacle in the dealership, you...
Leading Service Manager Strategies with Mario Pernillo
August 16, 2016 00:30 - 44 minutes - 42 MBIn this episode of Service Drive Revolution, Service Consultant & Lead Sales Trainer Mario Pernillo swings by Top Dog HQ in downtown Los Angeles to with leading Service Manager Trainers, Chris Collins and Gary Daniel to discuss the five commonalities between the nation’s top performing service managers. Listen as the guys break down the commonalities, and show you how to replicate these systems to transform your dealership into one of the best in the nation. For the full video version of...
How Top Leaders Create Top Performers with Tim Kintz
August 09, 2016 04:16 - 44 minutes - 62.3 MBIn this episode of Serivce Drive Revolution, top Automotive Sales and Leadership Trainer, Tim Kintz stops by Top Dog HQ in Los Angeles to meet with leading Automotive Service Manager Trainer, Chris Collins and his right hand man, Gary Daniel to chat about breaking through perceived limitations, and techniques used by top leaders to create top performers in the dealership. For the full video version of this episode, including downloads, links and more, visit: http://www.chriscollinsinc.com/...
Navy SEAL Jocko Willink Bridges Battlefield Leadership to Business Fundamentals
August 02, 2016 01:36 - 45 minutes - 41.9 MBIn this episode of Service Drive Revolution, co-author of Extreme Ownership and former Navy SEAL, Jocko Willink joins leading Automotive Fixed Ops Trainers, Chris Collins and Gary Daniel to talk peak performance and the fundamental principles for leadership. According to Willink, while the situational tools and techniques may vary, whether on the battlefield or in business, or running an 8 year old girls soccer team, the leadership principles don’t change. For the full video version of thi...
The differences between selling cars, and servicing cars w/Tim Kintz
July 26, 2016 04:34 - 46 minutes - 32.1 MBChris Collins and co-host Gary Daniel welcome top automotive sales trainer, Tim Kintz to discuss various differences and synergies between working with customers in service and working with customers in sales. Together they uncover proven techniques for increasing customer retention, closing ratios, and more. In this week’s book report, Gary break’s down master pitchman, Oren Klaff’s STRONG Method, as told in his book Pitch Anything. Tune in to learn how to optimize efficiency in your dealer...
TopDog Leadership from Dave Anderson for Maxmizing Dealership Performance
July 18, 2016 21:40 - 58 minutes - 53.8 MBMaximize your dealership's performance and potential by perfecting your mindset. Chris, Gary, & Dave share flawless daily techniques to prepare your mindset for success. In this episode, learn why Chris and Gary refer to Dave as the Godfather of the service department. You're going to love this Service Manager guru. Then the boys delve into Dave's finely tuned art of execution which he reveals in his new book It's not Rocket Science: Four Simple Strategies for Mastering the Art of Execut...
Making the Parts Department an Ally to Increase Service Efficiency
July 11, 2016 22:49 - 39 minutes - 55 MBDon't go into battle without an ally. Chris, Gary, & Donny share proven tested methods to seamlessly integrate the parts department into the service process, transforming dealership productivity. In this episode, you’ll witness great the debate of runners vs kiosks vs counters, and learn what the “Button of Wisdom” has to say about you. Push the button, you can do it. Then the boys get spiritual by exploring the transcendental method with Jen Sincero’s You Are a Badass: How to Stop D...
Becoming a Champion in Service, The Magic Behind Customer Retention
July 01, 2016 19:54 - 32 minutes - 45.9 MBLearn from greatness as Chris and Gary analyze NBA Champion, Magic Johnson to hone in your negotiating skills, and customer retention in the dealership. It's all about that per cap. Plus, we’ll take a look at the hospitality industry, for some lessons on how we can better optimize our current business strategy and increase customer satisfaction. After listening to Chris "The Bulldog" Collins and Gary "G-Man" Daniel, the leading Automotive Service Manager Trainer and Service Advisor Coach...
How to Increase Dealership CSI and Other Service Drive Secret Weapons
June 16, 2016 22:37 - 24 minutes - 35.4 MBAre you at risk of losing 82% of your customers to independent service shops? Recent research suggests most franchised new car dealers are. In this episode of Service Drive Revolution, Chris and Gary use “the fat kid analogy” from the best-selling novel: The Goal: A Process of Ongoing Improvement, by Eliyahu M. Goldratt to shed light on how to increase dealership CSI, the customer experience and build lasting relationships with customers who don’t stray from your service department. Along t...