Scottish National Users' Group (SNUG) Podcast
50 episodes - English - Latest episode: 9 days ago -Supporting Scotland's Primary Care GP software users: welcome to the Scottish National Users Group (SNUG).
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Episodes
Successfully implementing Docman 10
June 30, 2024 19:06 - 25 minutes - 20.8 MBIn this episode, we shift our focus from GP IT Re-provisioning to another major change for practices: the upgrade from Docman 7 to the cloud-hosted Docman 10. We've previously discussed Docman's vital role in document management and the GP2GP system for records transfer. Docman is indispensable for handling the influx of results and letters we receive daily. However, like everything else, it’s about to undergo an upgrade across every practice in Scotland. At our recent SNUG Members’ day, Jud...
Round the regions: modernising healthcare in Ayrshire
June 03, 2024 22:45 - 26 minutes - 23.9 MBIn this episode, we feature a discussion with Dr. Bob Lunan, a GP from Marnock Medical Group in Kilmarnock, Ayrshire. Bob shares his journey in managing a growing patient population, expanding from 12,500 to over 18,000 patients. He discusses the challenges and successes of integrating new practices, especially during the pandemic. Bob provides insights into the implementation and evolution of the digital triage system AskMyGP. He explains how his practice adapted the system to manage patie...
ACCURX in Scotland
April 29, 2024 18:04 - 28 minutes - 25.6 MBIn this episode, we meet Emma Lynas and Dr Satya Raghuvanshi, to discuss how Accurx has evolved from a clinical decision support tool for antibiotic prescribing into a comprehensive communication platform for healthcare professionals and patients, facilitating various communication needs, such as sending SMS messages, conducting remote consultations, and managing patient enquiries. It is in 98% practices in England, and has been integrated with the new Vision system for Scotland, and can be ...
Moving into 2024 with Dr Cooper and Dr Weatherburn
January 17, 2024 23:26 - 32 minutes - 28.9 MBWelcome to 2024! Dr David Cooper, @davidcooper1975, co-chair of SNUG and GP in Old Machar Practice in Aberdeen, discusses the progress of GPIT Re-provisioning, challenges faced, especially by EMIS practices, and the broader landscape which includes a number of upcoming projects and technological advancements expected over the next 12 months. David hopes for efficiency savings through smarter use of IT, including DACS systems, AI, Power Automate, Microsoft Forms, and the new SharePoint envi...
Using video consultations in medical education
December 04, 2023 23:35 - 33 minutes - 35.9 MBCould video consultations have the potential to be a game changer in medical education? In this SNUG podcast interview, Dr. Richard Darnton @DrDarnton discusses his role in running the GP part of the Medical course at the University of Cambridge, and his role as director of the GP Education Group (GPEG), focusing on the emphasis on hands-on experience for medical students in general practice. He highlights the topic of video consultations in medical education, particularly in general practic...
Discussing general practice in Scotland and England with Dr Gandalf
October 22, 2023 14:47 - 35 minutes - 30.5 MBGPs in England and Scotland are trying to do a broadly similar job - they both work within the NHS, yet they have different contracts, different organisational and digital infrastructures and different GP clinical systems. They both face similar challenges in terms of workload, prescribing, sustainability and increased demand. Additional team members like pharmacists, physiotherapists, mental health nurses and ANPs are reshaping the way we organise care. The digital health and social care st...
A National Digital Platform for Scotland
September 22, 2023 13:24 - 46 minutes - 44.5 MBThe National Digital Platform (NDP) is an open technology platform developed by NES (NHS Education for Scotland) in collaboration with multiple partners from across health and social care. It aims to make it simpler to deliver technology that improves the care and well-being of people in Scotland. The platform brings together cloud-based digital components and services to provide technology solutions for the public sector in Scotland. It offers a range of technology services, including an id...
Discussing digital transformation with Prof Bob Wachter
August 20, 2023 22:36 - 36 minutes - 33.5 MBWe are delighted to welcome Professor Bob Wachter in this episode of the SNUG podcast. He is Professor and Chair of the Department of Medicine at the University of California, San Francisco (UCSF), a highly influential voice in the worlds of medicine and Health IT, renowned for his book "The Digital Doctor"and the 2016 Wachter Report on NHS digitalization. He joins us to discuss a wide range of current topics, including the future prospects for healthcare, with a particular focus on the im...
Digital asynchronous collaboration – using Engage
July 06, 2023 20:14 - 30 minutes - 31.9 MBIn this episode, we return to the world of Digital Asynchronous Consulting Systems (DACS) and ponder how digital changes might be implemented in general practice during a time of chaos for the NHS, as it has its 75th Anniversary. We get a fake 5-year old’s opinion on DACS systems, before hearing from Michael Wong and Sandeep Singh from Engage Health Systems, who have developed a system called Engage Consult, a digital asynchronous consultation system (DACS), which is already in use in Engla...
Unveiling the potential of AI in general practice
May 20, 2023 21:05 - 35 minutes - 31.6 MBIn this episode, we delve into the fascinating world of some of the new AI tools and their impact on healthcare and innovation. We explore the advancements in large language models like ChatGPT and the potential they hold for transforming the way we access medical information and provide care. We discuss the experiences of Dr Keith Grimes, an expert in digital health and innovation, as he shares his insights from working at Babylon and his own consultancy. We unravel the main points, such a...
Making the Right Decision
March 11, 2023 09:41 - 32 minutes - 26.6 MBHigh risk medicines are defined as medicines that have a high risk of causing injury or harm if they are misused or used in error. Error rates with these medications are not necessarily higher than with any other medicines, but when problems occur, the consequences can be more significant. A number of high risk prescribing safety indicators have been identified. We talk to Dr Ann Wales, @Ann_Wales who is the Programme Director for Knowledge and Decision Support at the Digital Health & Care ...
In hours activity data, books and Chat GPT
January 19, 2023 23:41 - 41 minutes - 37.6 MBHow can we best measure the activity in general practice and measure how busy we really are? The In-Hours GP Activity project is a collaboration between National Services Scotland (NSS), Public Health Scotland (PHS) and the Scottish Government to access, understand and improve the availability and consistency of activity data from in-hours general practice. A pilot was held during the autumn of 2022 to try out guidance to practices on encounter recording, collect data and try out a dashboar...
Learning about system change at the SNUG conference
December 11, 2022 21:56 - 27 minutes - 25.7 MBOur recent SNUG annual conference on the 30th November, was held face to face for the first time in over 3 years, at the Westerwood hotel in Cumbernauld. In this episode we get a taste of the atmosphere at the conference and say hello to some of the attendees. The main focus for many people was the forthcoming GP system change, with every practice now planning a move to Vision over the couple of years. We have edited highlights of a workshop which was really useful in setting out what pract...
Re-provisioningcast
October 19, 2022 22:40 - 23 minutes - 23 MBAnd then there was one…. EMIS Health shared the disappointing news this week that they are unable to meet the timelines of the Scottish Framework for GP IT Re-provisioning, and as a result, have made the decision to withdraw. This will leave Vision as the only accredited GP system for Scotland. A Frequently Asked Questions (FAQ) document regarding EMIS’ exit from the Framework has been created and issued to health boards. The NSS GP IT website (NHS net only) will also be updated to reflec...
Docman – current problems and future developments
September 03, 2022 08:40 - 31 minutes - 30 MBDocman is an electronic document management system and is used by general practices across Scotland. It was integral in the move to paper light practice and provides a workflow functionality, as well as rapid transfer of discharge and clinic letters and results from hospitals via the Docman hub and electronic document transfer (EDT). Using electronic document interchange between practices, the GP2GP process has been developed to transfer patient records rapidly when they change GP practices....
Discussing the digital strategy
July 31, 2022 22:57 - 27 minutes - 21.2 MBScotland’s Digital health and care strategy was published in October 2021: https://www.gov.scot/publications/scotlands-digital-health-care-strategy/ What are we going to do with citizens data, with the management information that is collected, how do we address the challenges of devices and new sources of data that are coming in, how do we build trust? In this episode, we hear highlights from a plenary from the May 2022 SNUG conference given by Jonathan Cameron, Director of Digital Health ...
Back to the Future! Prof Crooks and the DHI
June 29, 2022 10:31 - 28 minutes - 20.1 MBProfessor George Crooks is the Chief Executive Officer of the Digital Health & Care Innovation Centre. He was a GP in Aberdeen for many years and understands the challenges facing Primary Care, as we move forward in a Digital age. At the recent SNUG Members’ day, he gave a plenary entitled: “Back to the Future! How can we use next generation digital solutions to deliver safe effective and sustainable services?” in which he posed the following questions: What does person centred data sharin...
How has Covid-19 affected the care of patients with diabetes?
May 22, 2022 20:54 - 25 minutes - 23.1 MBDr Jamie Hartmann-Boyce is associate professor at the Nuffield Department of Primary Care Health Sciences, and her team published a paper at the start of the Covid-19 pandemic predicting how care for patients with conditions like diabetes might worsen during national emergencies like the Covid pandemic. She also had a paper in Diabetes care looking at the evidence that patients with diabetes were at increased risk of more severe Covid-19, and has also looked at whether Covid-19 infection ...
Digitizing GP records in Scotland
May 08, 2022 09:03 - 27 minutes - 25.9 MBThe Practitioner Services Division of National Services Scotland (NSS) supports GP practices across Scotland in a number of important ways. In this episode, we speak to their Business Change manager Annie McDonnell ([email protected]) who describes a project to digitize new patient records coming into practices who have already backscanned their old patient records. We discussed how may practices in Scotland are participating in the project, how quality assurance works, and when the ...
Reviewing long term conditions with Medlink
March 28, 2022 19:52 - 25 minutes - 24.8 MBWe have another episode looking at the care of patients with long term conditions, today we are joined by Dr Lorenz Kemper of Medlink Solutions. This is a system for carrying out online clinical reviews and can be used for reviews of conditions like asthma and diabetes, as well as a variety of other uses like medications reviews, submitting blood pressure readings, or reviews of patients on HRT or the contraceptive pill. Lorenz discusses how Medlink started up, how it provides practices with...
Scotland’s House of Care
March 05, 2022 11:01 - 47 minutes - 46 MBScotland’s House of Care is based on the Year of Care Programme and as this BMJ article explains, is all about delivering person centred care in long term conditions. In this episode of our podcast, we discuss how we can offer Care and Support Planning to patients with long term conditions, as we speak to Dr Graham Kramer @KramerGraham and Lindsay Oliver @lindsayeoliver, two of the leading figures in promoting this approach both in England and Scotland over the past few years. We also hear ...
The wisdom of Doc Martin
January 29, 2022 17:48 - 29 minutes - 26.5 MBDr Bill Martin is a former co-chair of SNUG and has recently moved on after a long spell in general practice, during which he experienced progressive computerization of all aspects of general practice. We discussed why he still thinks general practice is a great career choice, why he thinks many of the changes which have happened during the pandemic will stick, and why we will have to be careful about “opening up” surgeries again. He reflects on impending GP systems changes, having been thro...
Christmas greetings to and from SNUG
December 22, 2021 23:17 - 48 minutes - 40.8 MBDr Rob Hamilton is a GP in Snug Medical Centre in Snug, a small town on the South coast of Tasmania. We say hello to Rob and hear a little about what life there is like at the moment, as the border with new South Wales is about to open and they may start to experience Covid-19 for the first time. We also reflect on a hectic 2021 with SNUG co-chair Dr Neil Kelly who gives us some ideas for new year’s resolutions, including a digital detox, or at the very least, switching off notifications on ...
Artificial Intelligence and Dermatology
December 16, 2021 16:27 - 45 minutes - 37.2 MBWould you trust a machine to diagnose your skin cancer? Or, maybe, to reassure you that a mole is “ok”? We take a dive into the world of machine learning, which is a branch of artificial intelligence based on the idea that systems can learn from data, identify patterns and make decisions with minimal human intervention. The most promising advances in medical image analysis have used a type of algorithm known as a deep neural network. But what happens if the images aren’t of good enough quali...
The Scottish Digital Prescribing and Dispensing Programme
October 31, 2021 12:05 - 27 minutes - 25.6 MBThe Scottish Digital Prescribing and Dispensing Programme, is being led by Ewan Morrison, Director of Pharmacy, NSS and Dr Sam Patel, consultant physician in Respiratory and General Medicine NHS Lanarkshire, and eHealth Clinical Lead for NES Digital Services. This programme is a major national collaboration between NHS Education for Scotland and NHS National Services Scotland, and aims to revolutionize the way we prescribe and dispense medications in Scotland, which is currently a paper-bas...
Asynchronous Consulting: the facts about DACS
August 04, 2021 20:25 - 39 minutes - 40 MBOne of the big areas of interest at the SNUG members’ day in May was the increasing use of digital systems for communicating and consulting “asynchronously” and how these are changing the face of general practice. In this episode, we have highlights from two of the talks discussing issues around online consulting. Thomas Dodd is a training partner for AskmyGP and he discussed some of the popular myths about online consultations – for example that patients prefer face to face rather than onli...
The digital front door to general practice
July 04, 2021 14:22 - 36 minutes - 36.9 MBThe way we deliver health care has been radically changed by the Covid 19 pandemic. In an almost Darwinian way, general practices have evolved their systems to try and meet the various challenges, much of it driven by technology and the ability to communicate and provide services by telephone or online. Many practices now have what’s been called a digital front door. The question is, how widely to we want to open up that front door? Practices across the UK have had to make new use of online ...
Protect and survive: avoiding a cyberattack
June 06, 2021 09:44 - 25 minutes - 25.7 MBIn the 1970s and 80s the UK Government produced a series of film and leaflets intended to advise the public on how to protect themselves during a nuclear attack, called “Protect and survive”. In the wake of a recent massive cyberattack on the Irish health Service, which has paralysed their core health services, we remember the Wannacry attack on the NHS in 2017, consider how we have had to address cybersecurity since then, and how “Protect and survive” now might have a new meaning for us in ...
A manifesto from RCGP Scotland
May 03, 2021 17:32 - 31 minutes - 31.8 MBIn the week of an important Scottish Parliament election, we spoke to @DrChrisWilliams who is the co-chair of RCGP Scotland. Chris is a GP in Highland, with a special interest in IT and he discussed some of the consequences of the pandemic, as well as the current challenges facing general practice in Scotland. RCGP Scotland has developed its own manifesto, which was discussed by the parties at a recent hustings event. He highlights some of the most important requests from the profession for ...
New GP IT systems: Cegedim shares its Vision
April 13, 2021 19:49 - 20 minutes - 22 MBAs Scottish GPs are starting to form cohorts within Health Boards, to prepare for selection of one of the next generation of GP IT systems, it will be essential to understand how each system delivers the requirements to become accredited and approved for use in Scotland Dr Beena Rashkes and Dr Andrew McElhinney of SNUG were joined by Shona Wares, Head of Product Management, and Margaret McCaul, National Account Manager for Scotland, [email protected], for Cegedim Healthcare...
A conversation with Professor Sir Lewis Ritchie
February 19, 2021 09:59 - 27 minutes - 22.2 MBProfessor Sir Lewis Ritchie has made an enormous contribution to both healthcare and technology in Scotland, over the past 40 years. He has been a GP partner in Peterhead, is still the James McKenzie Professor of General Practice at Aberdeen University, and he has also been Director of Public Health at NHS Grampian. https://www.abdn.ac.uk/iahs/research/profiles/l.d.ritchie He has played a unique role in shaping the computerisation of Scottish Primary Care, having written a book on the pote...
Recording Covid 19 vaccination data in Scotland
January 23, 2021 18:44 - 25 minutes - 21.7 MBIn this episode, we discuss the options for recording Covid-19 vaccination data in Scotland. Options for GPs are to use templates or guidelines provided by your GP IT system (EMIS or Vision), or to use the TURAS Vaccine Management Tool. Janet Binnie is an eHealth facilitator in NHS Forth Valley, and a member of the Change Advisory Board. Dr Ian Thompson @ianmthompson is a GP in East Lothian and is Primary Care Clinical Lead in Digital Health and Care at Scottish Government and they have bot...
Putting Chris into Christmas
December 22, 2020 22:44 - 40 minutes - 36.8 MBAfter a year which has left a lot of us searching vainly for a time travelling De Lorean, it’s time for some Christmas cheer, with a cocktail of reflection, positivity, and ideas for how we can look after each other, also develop to our full potential and look forward to a better future. We are joined for this episode by Dr Chris Weatherburn, the acting chair of Scottish Clinical Information Management in Practice, and he explains the work of SCIMP, reflects on a strange year, and discusses ...
SNUG's first virtual conference
November 21, 2020 19:36 - 41 minutes - 37.8 MBThis episode features a review of SNUG's first virtual conference, which covered a wide range of current GP IT topics, in three plenaries and twenty workshops held via Microsoft Teams on November 10th. We feature some of the highlights, including some snippets from a talk by Dr Chris Weatherburn on data quality, a workshop by the national team on the Office 365, Teams and NHS Mail roll out, and some in-depth discussion of where we are currently with the GP IT Re-Provisioning programme for Sc...
The challenges we face
October 28, 2020 19:02 - 29 minutes - 26.9 MBThis month, we are talking to ourselves! Dr Neil Kelly @NeilGKelly reflects on his impressively long stint as chairman of SNUG, and the influence SNUG can have, and has had on strategy and providing support for GP IT users. He considers, as we head into an uncertain winter, how technology can best help us deliver health care and the need for us all to look after ourselves and each other. We have an update on the latest developments in the slow running GP IT Re-Provisioning project (at 14:58)...
Standards for General Practice Information Technology
September 25, 2020 13:37 - 22 minutes - 20.7 MBA main aim of the 2018 GMS Contract was to make GP workload more sustainable and this has resulted in the addition of many Health Board employed staff to work in general practice teams - pharmacists, ANPs, physiotherapists, phlebotomists and mental health nurses. National standards have been set for the IT hardware and systems available within general practices in Scotland. Dr Andrew Cowie @DrAndrewCowie is deputy chair of the BMA's Scottish GP Committee and a GP partner in Dundee. He helpe...
Is SCI Gateway really essential?
August 19, 2020 20:19 - 31 minutes - 28.8 MBNHS Scotland developed SCI Gateway in the early 2000s to allow secure communication of clinical data and enable GPs to make protocol-based referrals from Primary to Secondary Care. Over the years it has been used for many thousands of GP referrals, and also a much wider range of purposes including the requesting of advice from specialists, death certifications, infection notifications, and tertiary referrals. It has been adopted by the NHS in Wales and Northern Ireland. However the NHS now h...
Starting to eConsult
July 24, 2020 10:48 - 28 minutes - 26 MBAs we continue to develop new ways of working in Scottish general practice, face to face consultations are no longer the norm. Many practices are making much greater use of telephone and video consultations and good triage systems are essential to help patients use services most effectively. eConsult (@econsult_thinks) from WebGP is a platform which provides new and easier ways for patients to get help with a problem - whether through self help, online advice or via telephone, video or face ...
Good Outcomes from Evidence Based Medicine
June 24, 2020 12:24 - 37 minutes - 34.5 MBThis month, we have a special edition of our podcast, starting to look at online resources for Clinical Decision Support, this time featuring a wide-ranging conversation with @medmyths James McCormack, Professor of Pharmaceutical Sciences at the University of British Columbia. We discuss why shared decision making about starting treatments is a vital part of Evidence Based Medicine, where many guidelines and the Quality and Outcomes Framework (QOF) may have got it wrong, and why Scotland's m...
Using Teams in Practice
May 27, 2020 09:43 - 26 minutes - 24.2 MBGraham Gault is the eHealth Lead for Dumfries and Galloway and he was involved in the Scottish Government deal with Microsoft to purchase Office 365 for the NHS. He speaks to Dr Neil Kelly of the Scottish National (GPIT) Users Group (SNUG) about how he expects #office365 and @MicrosoftTeams to start to transform the way the NHS works, providing new opportunities for flexible and collaborative working online. We will be able to share documents and other files much more easily, also speak and ...
Using technology to fight Coronavirus
April 17, 2020 15:29 - 24 minutes - 22.7 MBThe Covid-19 pandemic has changed the world - and Scottish general practice. Many practices are using technology in new ways, and existing innovations have been accelerated - Dr Andrew McElhinney talks to Dr David Cooper @davidcooper1975 from Old Machar Practice in Aberdeen about using eConsult (http://www.oldmachar.co.uk/econsult.html) and to Karen Hotopp @KarenHotopp of @NHSForthValley about using Attend Anywhere/Near Me for video consultations. A number of new technologies are growing ...
40 years in GP Information Technology
March 19, 2020 03:37 - 21 minutes - 20.1 MBDr Jim Campbell is the Clinical Advisor to the @NHSNSS National GP IT Re- Provisioning Team @GPITScotland. He has been a key influencer in GP IT for nearly 40 years and describes his journey through the world of IT as a GP in Irvine, and GP IT advisor in Ayrshire, and also his roles with the GPASS Users Group, SNUG, and now NSS and GP IT Re-provisioning, with Dr Neil Kelly @NeilGKelly) of SNUG. Jim describes moving from a world in which all prescriptions and appointments were handwritten, a...
Medication, medication, medication
February 17, 2020 23:01 - 35 minutes - 32.6 MBA recent series of workshops called "Transforming the Primary Care Prescribing / Dispensing Pathway" was jointly sponsored by the Pharmacy and Medicines Division and Primary Care Division of the Scottish Government. We discussed some of the matters arising from these workshops and some potential solutions for Primary Care prescribing with Dr Scott Jamieson (@DocScott82) of the RCGP and Tony McDavitt (@skepticine) a Primary Care pharmacist in Shetland. Topics included polypharmacy, barcode ...
When Neil met Lucy
January 25, 2020 18:55 - 31 minutes - 28.8 MBWhen you or your relatives are ill or in need of care don't you want the people looking after you to have the right information to look after you properly? Sharing the right information securely and at the right time with all providers of health and social care is both extremely important and also suprisingly difficult to achieve. Dr Lucy Munro (@DrLucyMM) is a GP and the Associate Medical Director for Primary Care at NHS National Services for Scotland (@NHSNSS). In a conversation with SNUG...
What SNUG wants for Christmas...and SPIRE
December 15, 2019 21:47 - 26 minutes - 24.3 MBDr Keith Moffat is a GP in Ayrshire and is a GP Clinical lead for NSS (National Services Scotland) within the ISD (Information and Services Division) Primary Care programme with NSS. This includes SPIRE (Scottish Primary Care Information Resource) which is a data extraction service for Scottish general practices. He is involved in planning and prioritising which reports will be developed and made available to practices, e.g. regarding high risk prescribing or identification of frail patien...
Developing ReSPECT
December 01, 2019 22:02 - 22 minutes - 21 MBReSPECT is a process that creates personalised recommendations for a person’s clinical care in a future emergency in which they are unable to make or express choices. It was introduced in Forth Valley in 2017 and we speak to Dr Lynsey Fielden of Forth Valley Royal Hospital to find out more about what these conversations with patients may involve, some of the different settings they can take place in, and also how a new electronic version may help make this information more available in the ...
Facilitating information technology in Scottish general practices
November 02, 2019 17:46 - 18 minutes - 17.4 MBIn an interview with SNUG co-chairman Dr Neil Kelly, Louise McTaggart describes her experiences working with general practices in the West of Scotland over a number of years. Louise started off as a practice manager in Glasgow in the 1990s and after working for a time as a trainer and IT facilitator for practices in Glasgow, she is now the National GP IT Re-deployment manager for the National Services Scotland GP IT Re-Provisioning team. She has a long involvement with the Scottish National...
What will health care be like in the future?
September 20, 2019 14:31 - 42 minutes - 39.2 MBHow will technologies like video consultations, artificial intelligence (AI) and virtual reality (VR) change the ways healthcare is delivered in the future? This episode features a conversation between Dr Andrew McElhinney, a GP and member of SNUG, with Dr Keith Grimes, who is also a GP and is currently the Clinical Innovation Director for Babylon Health (www.babylonhealth.com). Keith discusses how after training in Scotland and working with electronic clinical communications implementation...
GP IT re-provisioning in Scotland
July 22, 2019 13:22 - 19 minutes - 17.9 MBThe re-procurement, renewal and modernisation of existing GP clinical systems in Scotland to the next generation of centrally hosted systems is called GP IT re-provisioning. The three suppliers who are on the Framework Contract Agreement are Vision, EMIS and Microtest, and they are currently developing their systems so they can be tested and validated against the Scottish specification and requirements. What are the implications for Scottish GP practices? Dr Neil Kelly, co-chair of the Scot...
What is SNUG?
July 09, 2019 20:46 - 14 minutes - 13.5 MBThis new series of podcasts is going to look at how technology supports health care in Scotland, and SNUG - the Scottish National Users group (https://www.snughealth.org.uk) - exists to try and ensure that people get the best healthcare through the best use of technology. SNUG is a group of people who are involved in the delivery of health care through GP practices in Scotland. The SNUG Members' Day was held in May 2019 in Cumbernauld and a number of people gave short interviews about how S...