Facilitating information technology in Scottish general practices

In an interview with SNUG co-chairman Dr Neil Kelly, Louise McTaggart describes her experiences working with general practices in the West of Scotland over a number of years.  Louise started off as a practice manager in Glasgow in the 1990s and after working for a time as a trainer and IT facilitator for practices in Glasgow, she is now the National GP IT Re-deployment manager for the National Services Scotland GP IT Re-Provisioning team. She has a long involvement with the Scottish National Users Group and has garnered much knowledge about how best to help share ideas and tips to facilitate a variety of practices as they develop and use technology in a more effective way. As the challenge of helping practices move on to the next generation of IT systems grows closer, Louise will be involved with working with suppliers to carry out testing and assurance of the new systems before they are deployed to health boards.

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