SAP and Enterprise Trends Podcasts from Jon Reed (@jonerp) of diginomica.com
307 episodes - English - Latest episode: 5 days ago - ★★★★★ - 9 ratingsFree spirited, old school podcasts on all things enterprise with Jon Reed of diginomica.com, along with troublemakers and/or special guests. This feed includes live recordings from the road, as well as interviews for diginomica.com and debates on the future of the enterprise. Frequent topics include the impact of cloud, mobile, in-memory (including HANA), and analytics on the enterprise - but with an eye towards customer realities and genuine skills needs. Guests are free to call BS on Jon, and each other - a dash of enterprise humor is always welcome.
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Episodes
Workshopping hyperpersonalization - defined, debunked, debated - with Thomas Wieberneit
April 14, 2024 06:04 - 1 hour - 60.2 MBHyperpersonalization has been recognized as one of the seven defining patterns of AI. Why? Is it deserving? Useful? Buzzword mischief? Time for an enterprise BS detector dissection... Join me and CRM analyst and buzzword detoxifier Thomas Wieberneit as we pick apart hyperpsersonalization in this informal discussion. Where does hyperpersonalization work? Where does it fall short? Is the collateral damage of bad personalization worth the risk? As usual bring your sharpest insights and a bit of ...
Enterprise month in review - the impact of AI on software selection and more
March 31, 2024 06:00 - 58 minutes - 53.8 MBFor this month's Enterprise Month in Review, Jon and Brian will be joined by a surprise special guest. We'll pick our top stories of the month, and then dig with our guest on the ups and downs of AI as a consideration in software selection, how to avoid the gotchas of software evaluation, how HR vendors are approaching AI, and more. As always, bring your smartest (and snarkiest) questions/comments. Note: if you enjoy these audio productions with unfiltered enterprise content, and no sponsors ...
The midmarket analytics (and AI) reality check - live from Sage Transform with Joni Girardi
March 04, 2024 08:31 - 41 minutes - 37.9 MBOn the final day of Sage Transform 2024, Jon Reed caught up with old school, returning podcast guest Joni Girardi of DataSelf. Girardi explained why self-service BI has fallen short for business and finance users in the midmarket. Jon gets Joni's take on what Sage Transform's AI announcements mean for customers when it comes to analytics, and the guys take on the impact of AI on analytics from a number of angles, until their room time expires and the podcast wraps.
Enterprise month in review - return to office blowout edition - featuring Molly Sands of Atlassian
February 18, 2024 09:11 - 59 minutes - 55.1 MBJoin Jon Reed, Brian Sommer and special guest Molly Sands, who heads up Atlassian's Team Anywhere, to hit the highs and lows of the enterprise year so far - with special attention to the impact of Return to Office mandates, and what companies should do differently. As always, bring your smartest and snarkiest commentary to share. Note: the link to Atlassian's Lessons Learned: 1,000 days of distributed at Atlassian can be found at: https://www.atlassian.com/blog/distributed-work/distributed-wo...
What does SAP's AI push mean for customers? With Geoff Scott and Josh Greenbaum
February 18, 2024 08:58 - 51 minutes - 47 MBJoin Josh Greenbaum, ASUG CEO Geoff Scott and Jon Reed for their latest attempt to get to the bottom of SAP's innovation and AI strategy. But unlike their last contentious debate, this one is more of a back-and-forth on the impact of enterprise AI, what SAP's AI strategy means for customers - and how customers should respond. The main SAP news stories since the last podcast are also touched on, as well as another potent question: is RISE with SAP evolving into the transformation as a service ...
Acumatica Summit 2024 - the podcast review
February 04, 2024 21:47 - 39 minutes - 36.4 MBAfter a hectic week in Vegas, Jon asked returning champ Josh Greenbaum back onto the show to review impressions and takeaways from their time digging into Acumatica with customers, partners, and execs. Josh hadn't been to this show in a few years, so it was a good time to chart Acumatica's progress - and the work still ahead. Acumatica is one of the most differentiated cloud ERP vendors, and most interesting enterprise vendors period. But in the AI/data platform era, all vendors face new chal...
The five horsemen of the business apocalypse, with Josh Greenbaum - "behind the blog" podcast edition
February 04, 2024 20:41 - 1 hour - 58.9 MBTime for another "blogs that matter" special edition. Bring your smartest/snarkiest questions as we dig into Josh's recent post, the five horsemen of the business apocalypse. Those of you with AI fatigue will especially enjoy this one, as it turns out there are other pressing business problems to talk about in 2024. Note: if you enjoy unfiltered podcasts without sponsors or a business model, consider giving a lovely review and help me beat the algo. Josh's post: to reference his post, see: ht...
Enterprise month in review - end of year blowout edition with Meg Bear and Brian Sommer
January 07, 2024 09:42 - 1 hour - 60.6 MBBring your snarkiest snark, enterprise wit, and burning questions for one more enterprise month in review for 2023. Join Jon Reed, Brian "Brain" Sommer and special guest Meg Bear for our picks of enterprise highs and lows. Note: if you believe in the mission of this show: free/uncensored independent enterprise content with no commercial model, then consider giving me a good rating and review. It's the best way to keep the show momentum going. I know it's tedious but help us beat the algorith...
The future of SAP tech events - and the great SAP innovation debate
December 10, 2023 10:10 - 1 hour - 64.3 MBSometimes, discussions go off the rails - in the best way possible. Earlier this fall, independent analyst Josh Greenbaum and ASUG CEO Geoff Scott joined Jon Reed to try to make sense of shift's in SAP's innovation/AI strategy - and the messaging around it. In this in-depth return, things get a bit heated. We start off with a catch up from the last talk - and what we learned from events such as ASUG Tech Connect about SAP customer priorities - as SAP tech leaders contend with S/4HANA dead...
SAP tech leaders on the ground - AI or S/4HANA? Live from ASUG Tech Connect with Josh Greenbaum
November 12, 2023 07:59 - 37 minutes - 34.8 MBOn the last day of the first ASUG Tech Connect in New Orleans, Jon sat down with Josh Greenbaum to make sense of what just happened. What was on the agenda of the SAP tech leaders present? Was the show a success? If so - why? How did the interest in AI compare to the interest in S/4HANA? We discuss our own session with customers, what we learned in our pursuits - including Greenbaum's six week SAP show tour. Jon brings up the issue of the clean core, and Greenbaum shares why our talk with Jue...
The enterprise month in review show - event highs and lows blowout edition
October 29, 2023 11:01 - 1 hour - 64.4 MBJoin Jon Reed and Brian "Brain" Sommer for this special fall event review, featuring guest star Laurie McCabe from the SMB Group. As usual, your snarky comments and smart ideas are expected. We'll pick the most notable content of the month, and try to make sense of a hype-laden AI event season. Note: if you like uncensored, unsponsored enterprise content like this, help me surface it with a good rating, it's one of the only ways free content like this can beat today's algorithms. Thanks.
Work is broken - how are we going to fix it? With Melissa Swift
October 29, 2023 10:42 - 1 hour - 67.3 MB"We need a language on what's going wrong with work" - fantastic lead quote from my guest on Friday the 18, Melissa Swift. Bring your sharpest commentary on the problems of work, and what better work futures look like, with and without AI. Swift, the author of "Work Here Now: Think Like a Human and Build a Powerhouse Workplace," will count down the top reasons why work is broken, and skewer a few of her most disliked HCM catch phrases. Then we'll take stock: where do we go from here? What wou...
SuccessConnect 2023 in review - talking customer success, skills, and show surprises with Luke Marson
October 11, 2023 06:45 - 47 minutes - 43.3 MBOn the final day of SuccessConnect 2023, Jon sat down with Luke Marson for a wide ranging discussion on what he learned from his customer discussions at SuccessConnect, and how that matches up with what he heard from the keynote stage. Luke shares the questions about onboarding that were one big theme in his customer talks. He also details what the most successful SuccessFactors projects looks like. We compare notes on what constitutes customer success, the value of AI, and why skills is a co...
SuccessConnect '23 review - did the event deliver? With Chris Paine
October 08, 2023 07:42 - 35 minutes - 32.7 MBJon reignites his old school SuccessConnect podcast troublemaker series with SuccessFactors community leader and partner Chris Paine. Chris wrote a post prior to SuccessConnect about his predictions and expectations - did the show deliver? What did he learn as of the end of day one? The guys also get into the AI topic, reviewing how SAP can succeed in AI, what customers think, and how AI might impact implementation services in good and bad ways. *** Audio note: the main recording ran into an ...
Generative AI in the enterprise - project myths and realities with Vijay Vijayasankar
September 24, 2023 21:11 - 50 minutes - 46.2 MBOn diginomica, I've been pushing back on the generative AI hype machine with vigor, but also digging into its enterprise possibilities. Who better for an enterprise AI gut check than Vijay Vijayasankar? Vijayasankar has a deep interest/passion for AI but also has an reputation for debunking its misconceptions. In his role at IBM managing financial services clients, he can also speak to project realities - and how customers weigh GenAI risks and opportunities. I lay out my generative AI views/...
Oracle CloudWorld - the instant review with Brian Sommer
September 24, 2023 17:22 - 24 minutes - 22.6 MBIn this spontaneous podcast review on the final afternoon of Oracle CloudWorld 2023, Jon Reed and Brian Sommer compare what they learned, culminating in Sommer's quip, "You may have to partner with your enemy, because that's what your customer wants." Customers definitely want more vendor options in their strategic mix - did CloudWorld support that premise? Is Oracle's generative AI messaging differentiated? Does Oracle have an industry applications advantage from their acquisitions, which go...
The SAP innovation debate - hashing out SAP's RISE and AI plans with Greenbaum and Scott
September 17, 2023 16:16 - 1 hour - 66.7 MBOn July 20, 2023, during SAP's Q2 earnings call, SAP CEO Christian Klein made bold statements regarding the future of SAP innovation - in particular RISE, AI, and why SAP's close relationship with customers, including opt-in customer data, give SAP an AI advantage (and premium AI pricing). It is our view that these statements constitute a notable change/evolution in innovation strategy that warrant debate, user group dialogue - and discussion on how customers should track these issues. Sin...
The enterprise month in review - show debut with Brian Sommer
September 17, 2023 14:40 - 1 hour - 64.6 MBOkay, bring your popcorn and saltiest commentary - it's the debut of the enterprise month in review with Brian Sommer and yours truly. In this edition, we are joined by Hyoun Park of Amalgam Research to discuss his important post on Zoom's terms of service issues, and the implications for customers considering AI moves in the enterprise. In each edition of this show, we'll each pick our top stories of the month (and why), and the underrated story that got lost in the hype. We'll pick our most...
Companies are whiffing on ESG - why? Research reveal and chat with Brian Sommer
August 27, 2023 11:19 - 1 hour - 70.4 MBCompanies are whiffing on ESG - but why? Regulatory requirements bring added pressure, but the incentive to change goes well beyond that - as a new wave of ESG vendors demonstrate. This is now well beyond reporting. It's tracking/managing ESG in real-time across supply chains. Join Brian Sommer for his ESG research preview/reveal session - and bring your best/toughest questions. Bonus: for the final third of the show, sustainability expert Tom Raftery joins the show to weigh on in how the ESG...
Why digital transformations fail - new ideas required, with Maureen Blandford
August 27, 2023 11:01 - 59 minutes - 54.5 MBReturning champ Maureen Blandford is back, but much has changed. Now she's a founder of Serendipitus - and she's got some tough love talk (and data insights) into why digital transformations fail. Join our interactive, no filter discussion as Maureen takes us through the top digital transformation botches, and what we're gonna do about it. No buzzword (or tech event) is safe, as life as a female founder tends to surface a lot of industry BS - and we're gonna call it out on Friday. Let's do th...
AI for video editing - and the highs and lows of enterprise video
July 16, 2023 07:43 - 1 hour - 56.8 MBEnterprise video can be effective - or a true yawner. Join special guest Brent Leary as we discuss the highs and lows of enterprise video, and the secrets of his portable video gear and Playaz Production Network adventures with Paul Greenberg. We're also going to hash out the AI for video editing use case, share recent experiments - and the best options out there. As always bring your questions and Friday attitude... Note: the video version, if you want to see the pics of Brent's setup, can b...
Enterprise spring event deconstruction - did we learn anything about anything except generative AI?
July 16, 2023 07:11 - 34 minutes - 32.2 MBEnterprise spring events were a generative AI carnival - but did we learn anything customers can use now? Forget keynote reviews - what did customers learn that can actually help them compete in a spank tunnel economy? Let's have an informal rehash shall we? There was enough generative AI hype to create a circus, but did we actually learn anything customers can use? Let's hash this out. Jon also hands out letter grades for event achievements, and lack thereof. Also check the itunes channel fo...
On MACHwashing and the microservices enterprise - with Phil Wainewright
June 25, 2023 17:01 - 31 minutes - 29.3 MBWe're back, and about to go live - What is MACH-washing? Why is it worse than cloud-washing? No one better than Phil Wainwright to discuss, fresh off a deep dive into headless architectures and the MACH Alliance show. We discuss the hype around the micrservices enterprises, including Amazon's recent decision to retreat from microservices for a Prime Video use case. As part one ends, Brian Sommer challenges Jon and Phil to a wardrobe duel, and we begin our generative AI discussion.
Debating microservices, ESG and generative AI for the enterprise
June 25, 2023 16:46 - 51 minutes - 47.5 MBBrian Sommer crashes the show to exhibit his wardrobe versatility and a fresh tie. We dive back into microsservices, this time from an ESG data perspective. Then the audience moves us into a debate/discussion on generative AI for the enterprise. We discuss viable use cases, as well as the limits and shortfalls. Jon shares what he learned when pressing vendors on issues like 1:1 personalization with generative AI. (Note: to see the ties you'll want to check the youtube video replay at youtube....
Making sense of Sapphire 2023 Orlando - with Josh Greenbaum
May 21, 2023 07:28 - 47 minutes - 43.6 MBTo make sense of the barrage of news stories, keynotes and meetings, Jon gets Josh Greenbaum in the podcast chair. Josh hit on a few key storylines he was pursuing at the show: the state of SAP Business Networks, partner ecosystem issues, and whether SAP's sustainability push has progressed. The guys also talk about their discussion with ASUG members at the ASUG Executive Exchange program on the Monday prior to Sapphire's kick off. The discussion closes with Josh and Jon's personal reflection...
Sapphire Orlando '23 review - Brian Dennett has strong takes on SAP Datasphere, cloud business transitions, and the future of TechEd
May 21, 2023 07:25 - 30 minutes - 27.7 MBI haven't caught up with Brian Dennett in a few years. After honing his tech chops in AI startups, Dennett is back in SAP land as an SAP Mentor. I was pleased to learn, during our conversation, he is keeping the tradition of the outspoken/critical/a little grouchy SAP Mentor alive. Dennett has strong views on the SAP Datasphere news, SAP's cloud business model transition challenges, and the future of SAP TechEd. This on-site podcast discussion also weaves in a few of my recent interviews and ...
Build your own user group - Tim Rodman on user groups, community and Acumatica
April 09, 2023 09:58 - 36 minutes - 33.4 MBIn this online podcast taping, Jon talks with Tim Rodman, creator of the first independent Acumatica cloud ERP user group, AUGforums.com. We talk about the importance of community and user group voices in the enterprise, and Tim shares what he's learned over the years by starting his own independent user group. He also shares how he has produced so much Acumatica-related content, and how he sustains these efforts.
HR tech blowout - research reveal and buzzword deconstructions
April 09, 2023 09:05 - 1 hour - 58.6 MBTime to hash out what HR tech is getting right - and where it's falling short. Join us for an interactive discussion and research reveal. Bonnie Duncan Tinder, Stacey Harris and Brian Sommer will surely bring their A game, so bring your smartest questions. We'll also blow off steam via the most hated buzzwords in HR tech. You can bet ChatGPT is going to come up. Before we wrap, we'll have advice for HR leaders on making their talent goals stick, despite the economic "headwinds" and KPI overdo...
ERP as a data platform? BI pitfalls and potentials - with Joni Girardi
February 05, 2023 09:50 - 33 minutes - 30.6 MBIn this on-site podcast from Acumatica Summit 2023, Jon Reed talks with Joni Girardi of DataSelf. ERP as a data platform? Extracting more value out of ERP was a big topic at the show. Acumatica customers - like all ERP customers - are looking to get more out of their ERP investment with analytics, planning, and improved reporting. Girardi has spent 20 years on this topic - he shares the pitfalls and potentials of BI projects, as the two hit on topics ranging from the impact of AI to the great...
DevOps and AIOps - what is their relevance in ERP shops? A post-SAP TechEd roundtable
December 11, 2022 07:45 - 56 minutes - 51.5 MBJon didn't think SAP TechEd put enough emphasis on DevOps and AIOps, so he set about to correct that, via a roundtable with John Appleby and Brenton O'Callahan of Avantra, and Martin Fischer of Neptune Software (Fischer is also the lead for DSAG's DevOps interest group). But is DevOps even relevant in an ERP context? And what about AIOps? How do we move beyond dashboards and observability? What do SAP customers need to move forward with effective automation? Has this issue been overlooked by...
Debating hybrid events - and how the metaverse fits in
December 11, 2022 07:19 - 1 hour - 68.5 MBJon is back on the CRMKonvos show to make his case for why hybrid events matter - and to issue a scorching grade to vendors (and yet, the grade is an improvement over the spring). The CRMKonvos gang, Thomas Wieberneit, Ralf Korb and Marshall Lager once again keep the hot seat hot, but making sure that Jon is forced to comment on how the metaverse might play a role in hybrid events (the metaverse is Jon's favorite tech concept - err, not). But it does make for a convo with some surprises. Than...
Industry clouds - separating BS from reality with CRMKonvos
December 11, 2022 07:02 - 1 hour - 56 MBIn this special appearance, Jon joins the CRMKonvos gang in the hot seat, to help sort industry cloud BS from reality. Industry clouds matter - but customers should evaluate carefully. What are the true criteria? Jon shares his views, while the smart CRMKonvos gang of Thomas Wieberneit, Ralf Korb and Marshall Lager keep the hot seat hot. This replay is issued with the express permission of the CRMKonvos team - thanks to them. Catch all their replays on the CRMKonvos YouTube channel.
The great customer success debate - a meaningful discipline or marketing creation?
December 11, 2022 05:54 - 1 hour - 60.8 MBYep - we're back. Phil Wainewright and Josh Greenbaum both wrote landmark posts on customer success - but do they agree? And what should customers take from all the "customer success" brouhaha? To help me weigh the arguments, Bonnie Tinder of Raven Intel was on hand to share data and find a way forward. As usual, the audience brought their sharpest and smartest questions. Trivia note: this is my diginomica colleague Phil Wainewright's debut on my hits/misses video show, not to be missed.Also ...
Why was SAP automation the biggest topic at SAP Insider? John Appleby goes on the podcast hot seat
August 21, 2022 18:03 - 51 minutes - 47.2 MBJohn Appleby, CEO Avantra, managed to duck a podcast taping with me at SAP Sapphire. But after Appleby told me that this year's SAP Insider marked a change in SAP events, I put him in the podcast hot seat: what matters most to SAP customers? After our review of RISE with SAP, Appleby gives his answer: SAP automation. But hold up - automating SAP landscapes is different than classic DevOps. Can SAP Basis engineers make this transition, and have impact on their company's automation strategy? Wh...
The practical hyper-personalization debate - myth, reality, or buzzword bingo?
August 21, 2022 17:24 - 1 hour - 67.5 MBYep, we're back! Time for a jugular, interactive session on hyperpersonalization. Join CX smarties Marshall Lager and Thomas Wieberneit as we define this term, probe into why it's needed (or not), and, most important, what practical do's and don'ts apply to enterprises? Bring your sharpest questions as always, and let's do this. Also check the itunes channel for the full podcast archives. If you care about unfiltered, unsponsored enterprise content, a great review will help others find this s...
Why aren't services firms part of the transformation they provide? - With Tinder and Sommer
July 03, 2022 06:44 - 1 hour - 53.2 MBYup - we're back. Join us for a vigorous discussion of the overlooked role of services partners in transformation efforts. Bonnie Tinder of Raven Intel and Brian Sommer will count down the top things to look for in services firm selection - and the worst services firm characteristics and warning signs. Bring your sharp commentary and smart questions and let's see if we can advance this conversation and put more emphasis on what is often, in my view, the weak link in an enterprise project/tran...
Live from Planful Perform Vegas - continuous planning vs inflation, AI hype and more with Hyoun Park
July 03, 2022 06:12 - 33 minutes - 27.3 MBLet's see how hits and misses "live" does on the road talking analytics in the real world and more with Hyoun Park of Amalgam Insights, one of the smartest/most interesting enterprise thinkers I know... Final note: this 30 minute show was live from Planful Perform, Las Vegas. I didn't get the sound completely right, this was my first live stream on site in more than a decade - I'll get better. But meantime, I thought Park's sharp insights on the economy, AI, and analytics were worth sharing r...
The underground SAP Sapphire Orlando '22 Review - with Josh Greenbaum
May 15, 2022 18:39 - 37 minutes - 30.3 MBJon revives a pre-pandemic tradition by locating an abandoned conference room and taping an underground podcast review - this time with special guest Josh Greenbaum. This works as a companion to Jon's diginomica opinionated SAP Sapphire news review, so we hit on different topics, especially the issues Josh was chasing down such as business networks. He explains why SAP has finally turned a corner on business networks, and why, in his usual outspoken style, (literally) called "BS" during an SA...
Busting HR project myths - an HR data reveal with Stacey Harris
February 20, 2022 10:42 - 1 hour - 54.9 MBBuckle up... First time hits/misses video guest Stacey Harris, Chief Research Officer at Sapient Insights Group, is going to unfurl fresh HR data and debunk HR tech myths. We'll also get into the underrated keys to HR project success. The audience brought their sharpest questions and comments, and Stacey was ready to roll! Also check the itunes channel for the full podcast archives.
Retail in 2022 - where are the wins and pitfalls? With Guy Courtin
February 20, 2022 10:28 - 1 hour - 59 MBNow rescheduled for this Friday! The problems retailers face amidst supply volatility and Amazon/Walmart dominance are immense. The retail year kicks off at the NRF big show - and our hot seat guest, Guy Courtin, was actually on the ground (I was not). We'll get Courtin's view of the highs and lows of the show (and most interesting tech). Bring your sharpest retail questions - Courtin will also count down some of the underrated (and overhyped) aspects of retail tech.
Why is digital transformation falling short? With Eric Kimberling
February 20, 2022 10:14 - 1 hour - 54 MBOn this edition of the enterprise hits and misses show, join me and first-time guest Eric Kimberling of Third Stage Consulting as we hash out the fundamental problem: if transformation is essential, than why are we as an industry continually falling short? Kimberling will be unveiling, and counting down his digital transformation do's and don'ts. Note: this is a resolutely sponsor-free, unfiltered podcast/video show. If you believe in this, please rate and review it.
The highs (and lows) of CX in 2020 - with Liz Miller and Nicole France
February 20, 2022 09:59 - 1 hour - 59.7 MBAka "revenge of Nicole and Liz", or the "Liz and Nicole show," join me as we wrap the hits/misses show year with unfiltered tour through the year in CX, CRM, and marketing run amok. The audience brought their usual sharp commentary as Nicole and Liz counted down their highs and lows of the CX year. Yeah, this should be fun.... Also check the itunes channel for the full podcast archives.
Behind the 2022 un-predictions - how the techno-sausage is made! With Brian Sommer and Jon Reed
February 20, 2022 09:33 - 29 minutes - 24.1 MBEver wondered how diginomica's annual un-predictions get made? Want a first hand look at a hyper-agile waterfall best practice methodology like no other? Oh yeah - we've got slides baby! Want to take a crack at building your own crystal ball? Paging all tech ninjas and prognosticators - join us for the un-predictions launch release - replay.
Hashing out the SAP TechEd keynotes - first reactions with Matthias Steiner
November 21, 2021 09:29 - 50 minutes - 40.7 MBAt past SAP TechEds, Matthias Steiner and I would typically have spirited bar conversations, or yell at each other on the patio about the keynotes. For SAP TechEd 2021, thanks to Neptune Software's podcast series, we have an informal online version of the same. These are our initial reactions only, taped right after the day two developer keynote. Amongst the topics covered: SAP cloud adoption and RISE, low-code and no-code, role of smaller SAP partners, and of course the free tier developer ...
Crossing the enterprise buyer chasm - A live chat with Gartner's Hank Barnes
November 14, 2021 09:46 - 1 hour - 50.8 MBHere we go - continuing with my "blogs that matter" editions of the hits/misses interactive video show, I'll be diving into the recent milestone blogs Gartner's Hank Barnes has published on enterprise buyers, via his own dialogue with Geoffrey Moore ("Crossing the Chasm"). Barnes and I will also revisit our debate on how informed today's enterprise buyer actually is, and how customers can make better buying decisions (or not). Bring your sharpest questions for the free for all chat, this wil...
Customer success debunked and rebooted - a live talk about the role of service providers and SIs - with Josh Greenbaum and Bonnie Duncan Tinder
November 14, 2021 08:42 - 1 hour - 56.1 MBYep, on this edition of Enterprise hits/misses radio, Josh Greenbaum and I will settle our differences on customer success. Bonnie Duncan Tinder of Raven Intel will join us to reveal her latest research on the problematic role of professional services partners in customer success initiatives. Join us for this live discussion and yes, your comments will be a big part of this. We'll hash out the problems and shine the light on those getting it done the right way. Reference post: Attention ven...
Death to all silos - debating the customer-first enterprise, with Josh Greenbaum and Hyoun Park
October 10, 2021 20:51 - 1 hour - 51.9 MBJosh Greenbaum issued a scorching blog post, "Death to all silos!" It's a tour de force of enterprise possibilities - and shortcomings. In our usual no-holds-barred interactive manner, we're going to get to the bottom of this post - including practical actions for customers, vendors, and SIs. BONUS: At the 40:00 mark, Hyoun Park makes his hits/misses video show debut with a terrific guest appearance that helps us assess remote work silos, and get to the core of how companies can act on Josh's...
Getting hybrid (and virtual) events right - with Paul Richards, hybrid event pioneer
October 10, 2021 19:29 - 58 minutes - 46.7 MBHybrid events aren't nearly what they could be - and here's someone who can help us change that. Yes! Enterprise hits and misses video show is back, and with a doozey. Paul Richards, huge influence on my thinking on hybrid events, will join us for an interactive session. Richards is the Director of Marketing for HuddleCamHD, https://huddlecamhd.com/pro/. He'll share how he pioneered hybrid events, talk about how to put on a good one, and we'll even get into production values as he has one of ...
The do's and dont's of transformation work - counting it down with John Belden of UpperEdge
August 08, 2021 16:11 - 1 hour - 51.3 MBThe Enterprise hits and misses video show returns with a much-anticipated guest, John Belden of Upper Edge. Belden has outspoken field views on transformation - what works and where companies go wrong. We'll count them down and, as usual, field plenty of audience questions along the way. In a hits/misses exclusive, Belden also reveals new research on what leads to SI value erosion - a key obstacle to successful projects. If you believe in unfiltered/unsponsored enterprise content, consider ...
Talking impact of data privacy, the art of enterprise video, and more - with Brent Leary
August 08, 2021 15:59 - 53 minutes - 43.2 MBYep, this is part two of the crossover show between my guest Brent Leary's show and my hits/mises video blowout. Brent will take data privacy, and what the data is showing re: enterprise data privacy. Since it's crossover time we'll also pick up on our hybrid events and video discussion, since Brent is the enterprise video master over on his "A few good minutes" show and more.