The great customer success debate - a meaningful discipline or marketing creation?
SAP and Enterprise Trends Podcasts from Jon Reed (@jonerp) of diginomica.com
English - December 11, 2022 05:54 - 1 hour - 60.8 MB - ★★★★★ - 9 ratingsCareers Business News Tech News sap saas careers clouds erp innovation mobility skills Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Yep - we're back. Phil Wainewright and Josh Greenbaum both wrote landmark posts on customer success - but do they agree? And what should customers take from all the "customer success" brouhaha? To help me weigh the arguments, Bonnie Tinder of Raven Intel was on hand to share data and find a way forward. As usual, the audience brought their sharpest and smartest questions. Trivia note: this is my diginomica colleague Phil Wainewright's debut on my hits/misses video show, not to be missed.Also check the itunes channel for the full podcast archives.