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SuccessConnect 2023 in review - talking customer success, skills, and show surprises with Luke Marson
SAP and Enterprise Trends Podcasts from Jon Reed (@jonerp) of diginomica.com
English - October 11, 2023 06:45 - 47 minutes - 43.3 MB - ★★★★★ - 9 ratingsCareers Business News Tech News sap careers clouds erp innovation mobility saas skills Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: SuccessConnect '23 review - did the event deliver? With Chris Paine
On the final day of SuccessConnect 2023, Jon sat down with Luke Marson for a wide ranging discussion on what he learned from his customer discussions at SuccessConnect, and how that matches up with what he heard from the keynote stage. Luke shares the questions about onboarding that were one big theme in his customer talks. He also details what the most successful SuccessFactors projects looks like. We compare notes on what constitutes customer success, the value of AI, and why skills is a core opportunity for SuccessFactors going forward.