Omni Talk Retail
1,126 episodes - English - Latest episode: 5 days ago - ★★★★★ - 60 ratingsOmni Talk Retail provides news, analysis, and commentary on the latest trends and issues in the retail industry. It covers a wide range of topics related to retail, including e-commerce, technology, marketing, and consumer behavior. The podcast regularly features industry experts, Chris Walton and Anne Mezzenga, as well as retail thought leaders who all share their insights and perspectives on the latest developments in retail.
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Episodes
AI Spotlight | Why Computer Vision Beats Customer Surveys Every Time With Deep North's Tracy Benaman
January 24, 2022 16:21 - 15 minutes - 27.7 MBAs part of their Spotlight AI Series from the NVIDIA and Lenovo NRF Innovation Lab, Chris Walton and Anne Mezzenga sat down with Deep North VP of Retail Sales, Tracy Benaman, to learn how her company leverages computer vision AI to observe consumer and employee journeys in a much more objective way than standard consumer or employee surveying. In this podcast, Tracy does an excellent job of relaying all the different aspects of how both journeys can be better understood through computer vis...
AI Spotlight | The Early Puts & Takes Of Checkout-Free Retail With Compass Digital Labs CTO Scott Wu
January 21, 2022 14:05 - 21 minutes - 40.2 MBIn what had to be one of our favorite podcasts on AI from the NRF Innovation Lab, Chris Walton and Anne Mezzenga sat down with Compass Digital Labs CTO, Scott Wu, to learn how his massive company, the Compass Group, is looking to bring computer-vision based checkout-free retail to food service and the many micro-markets it is opening at an astonishing clip. In this podcast, Scott does an excellent job of relaying all the puts and takes that come with computer vision deployments, including ho...
AI Spotlight | Enhancing Self-Checkout With Kroger's Tom Arigi & Everseen's Alex Siskos
January 21, 2022 13:57 - 21 minutes - 39.6 MBAI is helping retailers improve business agility in these unprecedented times. Using store analytics, retailers can understand consumer behavior and optimize processes for better shopping experiences and faster, contactless checkout in stores with improved ROI. But knowing where to start is always the big question. So we have brought together a senior retail asset protection executive and a system’s developer to talk about one use case, the deployment of AI in grocery self-checkout, that ...
AI Spotlight | Anand Muralidaran of NVIDIA and Andi Huels of Lenovo
January 21, 2022 13:47 - 25 minutes - 47.4 MBIn the first of our special weeklong Spotlight Series highlighting AI in retail, Chris Walton and Anne Mezzenga interviewed Anand Muralidaran of NVIDIA and Andi Huels of Lenovo live from the NRF Innovation Lab. Anand is NVIDIA's Head of Global Growth Strategy and AI Business Development for Retail, Consumer Goods, and QSR, and Andi is Lenovo's Head of AI for North America. In other words, they are both two absolute experts on the subject of how retailers are looking at AI in the coming years...
Ask An Expert | Combatting Online Return Fraud With Signifyd SVP Bennett
January 21, 2022 00:39 - 33 minutes - 54.1 MBHow to fight online return fraud when all the players don't play by the same rules is a growing problem in retail. And nowhere was this more evident than this past holiday season when the overall rate of e-commerce returns increased and so, too, did the rate of online return fraud. Resident Omni Talk expert and retail commerce protection expert extraordinaire, Signifyd’s SVP of Operations and Corporate Development, Bennett, joined Chris Walton and Anne Mezzenga to discuss this very topic an...
Fast Five | Aldi Turns Up The Heat On The Race To Checkout-Free Retail
January 20, 2022 21:49 - 46 minutes - 63.1 MBIn this week’s Fast Five podcast, sponsored by Microsoft, the A&M Consumer and Retail Group, Takeoff, and Sezzle, David Ritter and Jonathan Sharp of A&M join Chris Walton and Anne Mezzenga as they discuss: - Walmart's porch delivery program. - Gopuff's overt move into private label. - Who made the bigger move in the checkout-free retail war this week: Aldi or Wakefern? - The relative value of voice-assisted ordering in QSR vs. retail. - And, closed with a discussion on the long-term viab...
Spotlight Series | Instant Delivery With Gopuff Co-CEO & Co-Founder Rafael Ilishayev
January 17, 2022 01:25 - 34 minutes - 57.4 MBIn a special NRF edition of The Omni Talk Spotlight Series, sponsored by Cleveron, Firework, and Scandit, Chris Walton and Anne Mezzenga sit down with Gopuff Co-CEO and Co-Founder Rafael Ilishayev. Gopuff started delivering a hundred or so products to college students back in 2013, today they're delivering over 4,000 SKUs in as little as 15-20 minutes to customers in many major cities in the US and around the world. In this interview, Raf shares Gopuff's bold expansion plans for 2022, relea...
Spotlight Series | Licensing Physical Store Operations With Leap CEO & Co-Founder Jared Golden
January 16, 2022 00:38 - 33 minutes - 54.3 MBIn a special NRF edition of The Omni Talk Spotlight Series, Chris Walton and Anne Mezzenga sit down with Leap Co-founder and CEO Jared Golden to talk about how his company's proprietary platform helps retailers and brands take the "leap" in licensing the soup to nuts operations of their physical stores. From Mack Weldon to Ashley Stewart, Jared and his team at Leap are launching brands with one store or one hundred stores, offering a full menu of services from point-of-sale management, leas...
Spotlight Series | Leading The Way In Grocery Microfulfillment With Takeoff CEO Max Pedró
January 16, 2022 00:15 - 26 minutes - 41.9 MBIn a special NRF edition of The Omni Talk Spotlight Series, sponsored by Cleveron, Firework, and Scandit, Chris Walton and Anne Mezzenga sit down with Takeoff CEO and Co-Founder Max Pedró. Takeoff has been making headlines of late, launching an automated microfulfillment center with Jewel-Osco in Chicago this past December. The center allows the grocer to pick, pack, and deliver online orders more efficiently, and do it in a way that expands their bottom line profit. Sound too good to be tr...
Spotlight Series | Future Of Shoppable Content with Firework President & CBO Jason Holland
January 15, 2022 23:48 - 28 minutes - 45.2 MBIn a special NRF edition of The Omni Talk Spotlight Series, sponsored by Cleveron, Firework, and Scandit, Chris Walton and Anne Mezzenga sit down with Firework President & Chief Business Officer Jason Holland. When many retailers come to the Firework team, it's because they're interested in replicating the on-site live streaming applications Firework's has created for companies like Albertsons and The Fresh Market, but what Anne and Chris discover in this interview is that's only just a part...
Fast Five | There's Nothing Boring About Meta & Shopify's Recent Board Appointments
January 13, 2022 21:11 - 33 minutes - 45.9 MBIn this week’s Fast Five podcast, sponsored by Microsoft, the A&M Consumer and Retail Group, Takeoff, and Sezzle, Chris Walton and Anne Mezzenga hotly debate even more topics than normal, including: - Who had the cooler board appointee this week? Meta with DoorDash's CEO? Or Shopify with Instacart's? - Whether the Yeezy Gap and Balenciaga partnership will amount to a hill of beans. - If there is anything at all to read from a supposedly leaked Shopify patent on in-store traffic monitoring....
Ask An Expert | Quorso CEO Julian Mills On Giving District Managers The Tools They Need To Succeed
January 12, 2022 22:26 - 30 minutes - 51.5 MBRetail store employees are drowning in workload like never before with very few tools to help them survive. And, as a result, so much of their day is wasted on less impactful actions and convoluted processes that oftentimes get clouded and more confused by the actions of management from the top down. Omni Talk Expert Quorso CEO Julian Mills once again joins Chris Walton and Anne Mezzenga for the latest installment of the Omni Talk Ask an Expert Series to delve into one simple answer that ma...
Fast Five | Walmart's Smelly Fridge Deliveries, AI Salads, & Bed Bath's Dying Registry Business
January 06, 2022 22:05 - 30 minutes - 41.4 MBIn this week’s Fast Five podcast, sponsored by Microsoft, the A&M Consumer and Retail Group, Takeoff, and Sezzle, Chris Walton and Anne Mezzenga: - Discuss why moldy cheese isn't the only thing that smells in Walmart's in-home fridge delivery plans. (Minute: 3:33) - Talk about why Bed Bath & Beyond's rapidly declining registry business shouldn't be a surprise at all since it, too, is rooted in the same strategic flaw I recently wrote about in Forbes. (Minute: 9:14) - Shine light on a cool ...
Women's Retail Collective Podcast | Fanatics Chief Strategic Retail Officer Gina De Caro Sprenger
December 20, 2021 17:40 - 27 minutes - 46.8 MBIn the latest edition of the Omni Talk Women's Retail Collective Podcast, Anne Mezzenga sits down with Fanatics Chief Strategic Retail Officer Gina De Caro Sprenger. Gina is like no other woman in retail we've interviewed. She wanted to work in this industry so badly, she applied (and was hired) for a job operating the elevator at a luxury department store at age 14! She definitely made her way to the top floor. From running the entire home business for Target to her current role leading th...
Spotlight Series | Best Buy's 24/7 Pickup Lockers With Luxer One President Josh Middlebrooks
December 20, 2021 17:39 - 20 minutes - 27.9 MBYes, you read that right. Best Buy recently cut a hole in the front of one of its stores and installed lockers to enable a 24/7 pickup experience for their customers. And that's just the beginning. After trialing the new Best Buy lockers (in this video https://youtu.be/O7KLj7sUhIU), Chris Walton and Anne Mezzenga had to find out how this revolutionary new retail experience came to be, so they got the locker company's President, Luxer One's very own Josh Middlebrooks, to join them for the la...
Fast Five | 2021 Omni Talk Retail Awards
December 16, 2021 21:34 - 48 minutes - 44 MBIn this week’s Fast Five podcast, sponsored by Takeoff and the A&M Consumer and Retail Group, our good friends Kristin Kohler Burrows and David Ritter stop by to help Chris and Anne hand out this year’s Omni Talk 2021 Retail Awards! Categories up for grabs include: - Retailer of the Year - Retail CEO of the Year - Retail Technology of the Year - Most Overhyped Technology of the Year - Retail Headline of the Year - Best New Retail Partnership of the Year - And, much, much more! To redeem yo...
Spotlight Series | Scandit CTO & Co-Founder Christian Floerkemeier
December 15, 2021 20:14 - 28 minutes - 46.6 MBWhen people hear the word “scanning,” some immediately think of a scanner in the checkout lane or a barcode reader in an app, but there are many use cases for scanning technology, especially as retailers gear up for the changes ahead in 2022. In our latest Spotlight Series Omni Talk's Anne Mezzenga sat down with Scandit VP of Product, CTO & Co-Founder Christian Floerkemeier to discuss how retailers can implement scanning tech to simplify store operations, like picking and packing online orde...
Spotlight Series | Building A Retail Media Network With ciValue VP of Marketing Pearl Lieberman
December 13, 2021 18:21 - 24 minutes - 39.9 MBIn the latest Omni Talk Spotlight Series, Anne Mezzenga sits down with ciValue VP of Marketing Pearl Lieberman to talk about Retail Media Networks and why many retailers and brands already have all the data they need to get them started. In this episode, Pearl and Anne discuss: - How ciValue helps retailers deploy machine learning and AI to supply pertinent and organized data for brand partners - Why brands and retailers must prioritize the development of their data into Retail Media Netw...
Fast Five | Kohl's Spinoffs, DoorDash In An Instant, & Why Wayfair Is Too Smart For Its Own Good
December 09, 2021 22:22 - 33 minutes - 45.7 MBIn this week’s Fast Five podcast, sponsored by Takeoff, the A&M Consumer and Retail Group, and Attentive, Chris Walton and Anne Mezzenga: - Examine Jewel-Osco's new microfulfillment partnership with Takeoff. - Question the activist pushing for a Kohl's e-commerce spinoff. - Put marketplaces square in our sights as one of the most overhyped tech trends of 2021, following Giant Food's plan to build one. - Discuss what DoorDash's announcement of instant delivery in NYC means for the last-mil...
Ask An Expert | The Smash And Grab Theft Retailers Don't See With Signifyd SVP Bennett
December 06, 2021 14:26 - 27 minutes - 46.9 MB“Smash and Grab” robberies at several retailers stole the headlines during Black Friday and Cyber Monday, but the real concern for retailers should be the significant increase in digital “smash and grabs” as fraud spikes with the growing number of “card not present” and online transactions. In the latest edition of The Omni Talk Ask An Expert Series, Signifyd SVP of Operations and Corporate Development Bennett joins Anne Mezzenga to discuss this and more, including Signifyd’s latest Pulse re...
Ask An Expert | The Now, Next and Future of BNPL with Paul Paradis President Of Sezzle
December 03, 2021 21:09 - 27 minutes - 43.1 MBThere is quite possibly no trend hotter right now than the Buy Now, Pay Later space. So Omni Talk invited Sezzle’s very own Paul Paradis to join Chris Walton and Anne Mezzenga for the latest installment of their Omni Talk Ask An Expert Series. Collectively the three of them explore: - The history and origin of Buy Now, Pay Later - The categories and demographics that tend to use BNPL the most - How the BNPL adoption curve is shifting to in-store payments - And what we can expect during the...
Fast Five | Toys R Us Is Back And Macy's Does Something Out Of Character
December 02, 2021 21:06 - 33 minutes - 46.2 MBIn this week’s Fast Five podcast, sponsored by Takeoff, the A&M Consumer and Retail Group, and Attentive, Chris Walton and Anne Mezzenga: – Discuss what to make, if anything, of the retail sales results from the past week. – Laud Macy’s for its Thanksgiving Day parade NFT play. – Temper our expectations surrounding the new Toys R Us store that is opening soon at the American Dream shopping mall. – Curiously explore the intersection of online warehouse club shopping and grocery shopping th...
Fast Five | We're Jaded About Target But Geeked Up For Amazon Go Starbucks
November 24, 2021 21:21 - 30 minutes - 52.4 MBIn this week’s Fast Five Podcast, sponsored by Takeoff, the A&M Consumer and Retail Group, and Attentive, Chris Walton and Anne Mezzenga: - Discuss the dangers of Sainsbury opening a checkout-free store in London that leverages Amazon's "Just Walk Out" technology. - Extol the many virtues of a combo Amazon Go and Starbucks store. - Are happy and somewhat skeptical of the news that Target plans to close permanently on Thanksgiving. - Throw patio umbrella shade at Best Buy for acquiring Yar...
5 Insightful Minutes With A&M's Jonathan Sharp
November 23, 2021 15:56 - 6 minutes - 10.7 MBA&M's Jonathan Sharp gets hit with tough questions as he shares the most important insights from the A&M Consumer & Retail Group's Fall 2021 Consumer Sentiment Survey in just five minutes! To read the full survey, head here: https://alvarezandmarsal-crg.com/wp-content/uploads/2021/10/ConsumerSentiment-WriteUp_For-Publication_15Oct2021.pdf *Sponsored content*
Fast Five | A&M Stops By To Talk Casper, Retail Media Networks, & The Delivery Wars
November 18, 2021 20:30 - 45 minutes - 61.8 MBIn this week’s Fast Five Podcast, sponsored by Takeoff, the A&M Consumer and Retail Group, and Attentive, Chad Lusk and Abhinav Chandra of the A&M Consumer & Retail Group join Chris Walton and Anne Mezzenga to talk: - Casper going private. - The rise of retail media networks through the lens of Albertsons. - Instacart's, what some may call, "desperate," new shopping features. - Instant Turkish delivery startup Getir launching in Chicago. - And a deal from Chase and GoPuff that seems almost t...
Spotlight Series | Inventory Accuracy Got You Down? RFID Is An Easy Way to Cure What Ails You
November 18, 2021 17:39 - 39 minutes - 60.9 MBOmnichannel retailing during the pandemic has placed one hell of a premium on inventory accuracy in stores and throughout the supply chain. But so much of the legacy store level and DC level infrastructure is not equipped to give us the data and level of accuracy that we need to meet these new demands. Kris Barton of Avery Dennison and Umesh Umesh Cooduvalli of Detego join Chris Walton for the latest installment of the Omni Talk Spotlight Series to discuss why RFID may just be the answer. ...
Ask An Expert | Microsoft's 5 Retail Technologies To Bet On In 2022
November 16, 2021 20:00 - 53 minutes - 86.4 MB2022 is right around the corner, so who better than Microsoft to tell us all on what retail technology trends they would place their bets in the upcoming year! So Omni Talk is pleased to announce that Microsoft’s very own Chris Dieringer and Ricardo Belmar have joined Chris Walton and Anne Mezzenga for the latest installment of their Omni Talk Ask An Expert Series. Collectively the four of them will explore things like: - Cloud Commerce - Automation - Computer Vision - And who knows? They ...
Fast Five | The Bezos Flex, Amazon Takes Venmo, & Nike Finds A New Loyalty Partner
November 12, 2021 20:15 - 27 minutes - 38.4 MBIn this week’s Fast Five Podcast, sponsored by Takeoff, the A&M Consumer and Retail Group, and Attentive, Chris Walton and Anne Mezzenga: - Explore Amazon's Venmo partnership. - Praise Sobeys' new "flex store" concept. - Debate YouTube's ability to win in livestream commerce. - Have a blast talking Burberry's interactive deer NFTs for Singles' Day. - And, close with a look at why Nike teaming up on loyalty with DSG shows why Nike is still one of the best retailers around. To redeem your $30...
Fast Five | Amazon & Venmo, Bezos Flexes For Leo, & Nike's New Loyalty Partner
November 11, 2021 20:41 - 27 minutes - 38.4 MBIn this week’s Fast Five Podcast, sponsored by Takeoff, the A&M Consumer and Retail Group, and Attentive, Chris Walton and Anne Mezzenga: - Explore what Amazon taking Venmo means for the future. - Praise Sobeys for its new "flex store" concept. - Debate YouTube's right to win in livestream commerce. - Have a blast talking Burberry's interactive deer NFTs (yes, you read that right) for Singles' Day. - And, close with a look at why Nike teaming up on loyalty with Dick's Sporting Goods shows wh...
Fast Five | Bottoms Up To The Metaverse, Thumbs Down To Bed Bath & Kroger
November 04, 2021 19:11 - 30 minutes - 41.6 MBIn this week’s Fast Five Podcast, sponsored by Takeoff, the A&M Consumer and Retail Group, and Attentive, Chris Walton and Anne Mezzenga: - Question the strategic rationale behind the Kroger and Bed Bath & Beyond partnership that was announced this week. - Explain why Amazon Fresh gaining share in California and Illinois could be a canary in the coal mine that the grocery industry should be watching closely. - Highlight Ubers Eats getting into "Babies and Kids" delivery. - Discuss all the...
Fast Five | 'Backup' Target There's A New Amazon Pickup Option In Town
October 28, 2021 19:08 - 33 minutes - 46.1 MBThis week’s Fast Five Podcast, sponsored by Takeoff, the A&M Consumer and Retail Group, and Attentive, David Ritter and David Brown of the A&M Consumer & Retail Group join Chris Walton and Anne Mezzenga to talk: - Target's new same-day fulfillment features, with cool names like, "Backup," "Forget Something," and "Shopping Partner." - Amazon's new "Local Selling" program that lets customers order products for pickup from local sellers. - Trigo's second open-to-the-public checkout-free store...
Fast Five | Tesco Takes On Amazon Go While Instacart Jumps The Shark With Caper
October 21, 2021 18:51 - 28 minutes - 38.9 MBThis week’s Fast Five Podcast, sponsored by Takeoff, the A&M Consumer and Retail Group, and Attentive, was chock full of 10 out of 10 headlines. Every story this week was big, some might even say, HUGE. We have the first-ever retrofitted checkout-free store, a nonsensical +$300 million acquisition, a big scan-and-go test, an ultra fast move into NYC, and a subscription program that one major retailer continues to just piss down its leg. In this week's Fast Five Podcast, Anne Mezzenga and C...
Ask An Expert | Revisiting The Case For Resale With Recurate VP Brand Success Cynthia Power
October 18, 2021 18:18 - 20 minutes - 33.7 MB"How do you sell snowflakes?" - Andy Reuben CEO of Trove In this case, snowflakes = resale product, and to figure out the answer to that question we had to call in an expert in the circular economy and resale. In the latest Ask An Expert series, Omni Talk's Anne Mezzenga is joined by resale expert and VP of Brand Success at Recurate Cynthia Power. Cynthia started her retail resale career at Eileen Fisher running their "Renew" program, one of the first upcycling and resale programs in the bu...
Fast Five | If Macys.com Gets Overvalued By An Irrational Investor, Does It Make A Noise?
October 14, 2021 19:28 - 26 minutes - 36 MBThis week's Fast Five Podcast, sponsored by Takeoff, the A&M Consumer and Retail Group, and Attentive, was a cornucopia of headline delights, a veritable hodgepodge of topics on everything from outright lunacy to some downright shrewd moves from one of the nation's biggest mall operators. In this week's podcast, Anne and I work ourselves into a lather discussing: - The rationale behind the irrational claim by one Mr. Scott Ostfeld that Macy's e-commerce business is worth $14 billion . . . o...
Ask An Expert | How To Save The Drowning Store Employee with Quorso CEO Julian Mills
October 13, 2021 23:53 - 28 minutes - 48.1 MBYour store teams shouldn't be spending time on anything that isn't driving sales or reducing costs. But too much of their day is wasted on less impactful actions and convoluted processes, which oftentimes results in them feeling even more overwhelmed and inefficient. Omni Talk Expert Quorso CEO Julian Mills once again joins Chris Walton for the latest installment of the Omni Talk Ask an Expert Series to delve deep into why agile store management in theory and practice could be the answer. ...
Ask An Expert | How To Save Your Drowning Store Employees with Quorso CEO Julian Mills
October 13, 2021 23:53 - 28 minutes - 48.1 MBYour store teams shouldn't be spending time on anything that isn't driving sales or reducing costs. But too much of their day is wasted on less impactful actions and convoluted processes, which oftentimes results in them feeling even more overwhelmed and inefficient. Omni Talk Expert Quorso CEO Julian Mills once again joins Chris Walton for the latest installment of the Omni Talk Ask an Expert Series to delve deep into why agile store management in theory and practice could be the answer. ...
Ask An Expert | Making The Mall Of America Shoppable Online With Jesse Michael & Grant Buntje
October 07, 2021 22:05 - 32 minutes - 44.7 MBJesse Michael, Managing Director at Adeptmind, returns to the Omni Talk Ask An Expert Series with Mall of America's VP Marketing Grant Buntje to discuss all that it takes to make the Mall of America shoppable online. When Omni Talk last spoke with Jesse, we learned about Adeptmind's first foray into making a mall shoppable online based on their work with Centennial's MainPlace mall, where together Centennial and Adeptmind made nearly 2.0 million skus available for online delivery and pickup....
Fast Five | Amazon Wins Black Friday Again With New Gift Giving Feature
October 07, 2021 21:01 - 28 minutes - 39 MBIn today's Fast Five Video, sponsored by Takeoff, the A&M Consumer and Retail Group, and Attentive, Chris Walton and Anne Mezzenga: - Question the real motives behind Target's holiday price adjustment promise. - Love, love, love (that's three "love's" if you are keeping score at home) Amazon's new gift-giving feature. - Discuss how astute Gopuff's plans to open up live retail stores might be. - Place quite a bit of importance on Aldi Nord's announcement of a 4,300 square foot checkout-free ...
Fast Five | $1,000 for Whole Foods Delivery? Not A Chance!
September 30, 2021 20:54 - 30 minutes - 41.2 MBIn this week's Omni Talk Fast Five Podcast, sponsored by Takeoff and the A&M Consumer and Retail Group, Chris Walton and Anne Mezzenga: - Do the math on what a $10 delivery fee at Whole Foods means annually (the number will blow your mind). - Study the idea of "instant delivery" through the lens of The Giant Company's new 30 minutes or less partnership with Instacart. - Praise Hy-Vee for expanding its in-store robotics test. - Question the execution and strategy behind HomeGoods' new e-comme...
Fast Five | Groceryshop Highlights Plus Amazon Dressing Rooms & Walmart Health Labeling
September 23, 2021 20:17 - 29 minutes - 40.3 MBIn today's Fast Five Podcast, sponsored by Takeoff and the A&M Consumer and Retail Group, Chris Walton and Anne Mezzenga: - Recap their biggest lessons learned from Groceryshop through the lens of the explosion of recent announcements from DoorDash, Shipt, and Instacart this week. - Laud Amazon for continuing to rollout its Palm One payment system. - Question the authenticity of Walmart's move to label 2,000 items as healthy and sustainable. - Get put on the spot by the A&M Consumer and R...
Spotlight Series | FRONTdoor Collective CEO & Co-Founder Dan Bourgault
September 20, 2021 15:00 - 20 minutes - 32.7 MBIn this special Groceryshop edition of our Omni Talk Spotlight Series, sponsored by Cleveron and UntieNots, Chris Walton and Anne Mezzenga sit down to chat with FRONTdoor CEO and Co-Founder Dan Bourgault. When Chris and Anne first heard the news of what Dan and FRONTdoor collective have been working on, they immediately said to each other, "We have to get Dan on our podcast." Dan and his team have created what they are calling the "first micro-last mile delivery network" with the capacity t...
Spotlight Series | Shipt Chief Business Officer Rina Hurst Discusses New Visa Partnership
September 20, 2021 04:47 - 15 minutes - 26.6 MBIn this special Groceryshop edition of our Omni Talk Spotlight Series, sponsored by Cleveron and UntieNots, Chris Walton and Anne Mezzenga interview Shipt Chief Business Officer Rina Hurst about Shipt's new partnership with Visa that gives free Shipt memberships to Visa card holders. In addition, Rina also shares Shipt's three ring strategy for expansion: - Ring 1 -- local and beloved grocers - Ring 2 -- general merchandisers - Ring 3 -- specialty retailers And also touches on Shipt's new ...
Spotlight Series | Signifyd CMO Indy Guha (Groceryshop Special Report)
September 19, 2021 14:57 - 34 minutes - 55.7 MBIn this special Groceryshop edition of our Omni Talk Spotlight Series, sponsored by Cleveron and UntieNots, Chris Walton and Anne Mezzenga sit down to chat with one of Omni Talk's favorite guests, the always mellifluous Indy Guha, the CMO at Signifyd. Indy, as he always does, gives Chris and Anne a crash course in the growing importance of fraud prevention and revenue generation in grocery. For example, did you know that with the explosive growth in curbside pickup and contactless scan-and...
Spotlight Series | Cooler Screens CEO Arsen Avakian (Groceryshop Special Report)
September 19, 2021 14:36 - 37 minutes - 60.7 MBIn this special Groceryshop edition of our Omni Talk Spotlight Series, sponsored by Cleveron and UntieNots, Chris Walton and Anne Mezzenga sit down to chat with Cooler Screens Founder and CEO Arsen Avakian. Cooler screens, as its name implies, is one of the cooler companies around. It specializes in helping retailers amplify their in-store touch points by getting the right message in front of the right customers at the right time, and in a brand safe way. Starting with digital cooler screen...
Fast Five | Amazon And The War On Wages
September 16, 2021 18:20 - 40 minutes - 69.8 MBIn today's Fast Five Podcast, sponsored by Takeoff and the A&M Consumer and Retail Group, A&M's David Ritter and Kristin Kohler Burrows join Chris and Anne to debate: - What Amazon's latest moves to increase wages and offer free college tuition for its employees signal for the rest of the retail industry. - The recent layoffs at Casper and whether they are a canary in the coal mine for other DTC brands or simply an isolated event. - Amazon mega-roller-upper Thrasio's recent $100 million sp...
Spotlight Series | More Than A Locker With Cleveron CEO Indrek Oolup
September 16, 2021 01:21 - 29 minutes - 47.2 MBIt’s been a trend throughout the pandemic, but BOPIS, Click-and-Collect, whatever you’d like to call it, is here to stay. It’s time to get a solid solution, and unfortunately, it’s not as simple as setting up lockers inside or outside your store. In this podcast, Anne Mezzenga and Cleveron Co-Founder Indrek Oolup dive deep into the complete strategy required to set your enterprise or SME retail operation up for success. Omni Talk Fast Five fans will recall the news of Cleveron’s robotic fu...
Spotlight Series | UntieNots Co-Founders Zyed Jamoussi & Cédric Chéreau
September 16, 2021 01:19 - 38 minutes - 59.9 MBQuit sending all your customers all the same promotions, and while you’re at it, make it fun! In this live recording of the Omni Talk Spotlight Series, Anne Mezzenga and Chris Walton sit down with UntieNots co-founders, Zyed Jamoussi and Cédric Chéreau to talk about how they’re utilizing AI and gamification to make loyalty programs better for retailers, and more importantly, for their customers. The UntieNots team has deployed their loyalty and promotion platform with retailers throughout E...
Fast Five | Go Go Amazon Go In Whole Foods
September 09, 2021 18:22 - 32 minutes - 56.4 MBIn today's Fast Five Podcast, sponsored by Takeoff and the A&M Consumer and Retail Group, Chris and Anne: - Debate the significance and many angles to consider in the momentous announcement by Amazon to put its Just Walk Out Technology into two new Whole Foods stores. - Discuss Kroger's continued storeless expansion in Florida. - Question Walmart's newly announced partnership with Instacart to deliver groceries to New York City. - Argue the merits of the "shop-in-shop" trend by turning the ...
Spotlight Series | The Secret To Post-Pandemic Digital Marketing: Customer First, Not Channel
September 08, 2021 19:44 - 35 minutes - 62.5 MBThere have been a lot of shifts happening as a result of the pandemic: people have new shopping behaviors, they’re discovering product differently, engaging with retailers in new places, on new channels, and in new ways that are requiring brands and retailers to evolve their thinking around talking to their customers. Omni Talk has heard you! We know your marketing teams are just coming up for air after the height of the pandemic, and now the rules are changing even more quickly than custome...
Fast Five | An Amazon Reaffirmation, Ikea Resale, and the Allbirds IPO
September 02, 2021 20:38 - 30 minutes - 54.1 MBIn the latest edition of the Omni Talk Fast Five, sponsored by the A&M Consumer & Retail Group and Takeoff, Chris Walton and Anne Mezzenga: - Praise Amazon for its Affirm partnership and once again setting the table years ahead of everyone else in regards to mass market BNPL adoption. - Iterate and explore what Ikea's new buyback and resale program could one day mean for the Pennsylvania town of Conshohocken and Americans everywhere. - Discuss why Allbirds' IPO smell afowl. Whoops, we mean ...