Humans of SaaS
134 episodes - English - Latest episode: about 2 years ago -This weekly podcast shines a light on the human side of the tech industry, with an emphasis on mental health, perseverance, creativity, successes, and failures. It goes beyond the flashy funding and acquisition announcements and explores the entrepreneurs, innovators, and leaders behind the scenes who make it all happen—what they’ve experienced, what they’ve overcome, and most importantly, what they’ve learned.
Humans of SaaS in its first season was called NPS I Love You and quickly became the largest and highest-rated Customer Success podcast in the industry.
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Episodes
E11- Every Day Is A Reset (With MURAL Associate Director of Enterprise Transformation, Lindsey Eatough)
December 01, 2020 16:00 - 37 minutes - 34.3 MBLindsey Eatough is the Associate Director of Enterprise Transformation at Mural, a digital workspace for virtual collaboration, currently undergoing a period of hyper-growth. In this episode, Lindsey discusses how to build positive habits, the challenges she’s been facing with her transition into a manager role, and how she is supporting her team’s mental health.
E11- Every Day Is A Reset (With MURAL Associate Director of Enterprise Transformation, Lindsey Eatough)
December 01, 2020 11:00 - 37 minutes - 34.3 MBLindsey Eatough is the Associate Director of Enterprise Transformation at Mural, a digital workspace for virtual collaboration, currently undergoing a period of hyper-growth. In this episode, Lindsey discusses how to build positive habits, challenges she’s been facing with her transition into a manager role, and how she is supporting her team’s mental health.
E10- Dawn of a New (HR) Era (With Slack VP of People, Dawn Sharifan)
November 24, 2020 16:00 - 26 minutes - 24.5 MBDawn Sharifan is the VP People Operations at Slack. She has over 15 years of experience in both public and private organizations, from start-ups to Fortune 500 companies. In this episode, Dawn shares the details of Slack’s culture and some of their most impactful initiatives, the future of work, and the biggest challenges facing HR teams right now.
E10- Dawn of a New (HR) Era (With Slack VP of People, Dawn Sharifan)
November 24, 2020 11:00 - 26 minutes - 24.5 MBDawn Sharifan is the VP People Operations at Slack. She has over 15 years of experience in both public and private organizations, from start-ups to Fortune 500 companies. In this episode, Dawn shares the details of Slack’s culture and some of their most impactful initiatives, the future of work, and the biggest challenges facing HR teams right now.
E09- The Product-Led Organization (With Pendo CEO, Todd Olson)
November 17, 2020 16:00 - 24 minutes - 22.6 MBTodd Olson is co-founder and CEO of Pendo, which helps companies accelerate software product adoption among customers and internal employees. He also recently released his brand new book The Product-Led Organization. In this episode, Todd explores the tension between Customer Success & Product, why being product-led benefits CSMs, and how his biggest mistake as an entrepreneur helped to make Pendo a success.
E09- The Product-Led Organization (With Pendo CEO, Todd Olson)
November 17, 2020 11:00 - 24 minutes - 22.6 MBTodd Olson is co-founder and CEO of Pendo, which helps companies accelerate software product adoption among customers and internal employees. He also recently released his brand new book The Product-Led Organization. In this episode, Todd explores the tension between Customer Success & Product, why being product-led benefits CSMs, and how his biggest mistake as an entrepreneur helped to make Pendo a success.
E08- More Than He Could Chiu (With Catalyst COO, Kevin Chiu)
November 10, 2020 16:00 - 24 minutes - 22.6 MBCatalyst COO Kevin Chiu discusses his near-death experience with COVID-19, his difficult road to recovery, insecurity around returning to work, and how the lessons he’s learned have changed how he lives his life today.
E08- More Than He Could Chiu (With Catalyst COO, Kevin Chiu)
November 10, 2020 11:00 - 24 minutes - 22.6 MBCatalyst COO Kevin Chiu discusses his near-death experience with COVID-19, his difficult road to recovery, insecurity around returning to work, and how the lessons he’s learned have changed how he lives his life today.
E07- Unlocking Human Potential (With Greenhouse CEO, Daniel Chait)
November 03, 2020 16:00 - 25 minutes - 23.4 MBDaniel Chait is CEO and co-founder of Greenhouse, a leading Talent Acquisition software company that provides the technology, resources and expertise to make every company great at hiring. In this episode, Daniel speaks about diversity & bias in hiring, untapped human potential, and the top hiring challenges companies face today.
E07- Unlocking Human Potential (With Greenhouse CEO, Daniel Chait)
November 03, 2020 11:00 - 25 minutes - 23.4 MBDaniel Chait is CEO and co-founder of Greenhouse, a leading Talent Acquisition software company that provides the technology, resources and expertise to make every company great at hiring. In this episode, Daniel speaks about diversity & bias in hiring, untapped human potential, and the top hiring challenges companies face today.
E06: Nir, Far, Wherever You Are (With Monday.com Customer Success Group Manager, Nir Fogel)
October 26, 2020 14:00 - 24 minutes - 22.1 MBMonday.com CS Group Manager, Nir Fogel, discusses strategies for giving and receiving feedback, the importance of diversity on Customer Success teams, and how to effectively scale while maintaining a team culture people love.
E06: Nir, Far, Wherever You Are (With Monday.com CS Group Manager Nir Fogel)
October 26, 2020 10:00 - 24 minutes - 22.1 MBMonday.com CS Group Manager Nir Fogel discuss strategies for giving and receiving feedback, the importance of diversity on Customer Success teams, and how to effectively scale while maintaining a team culture people love.
E06: Nir, Far, Wherever You Are (With Monday.com Customer Success Group Manager, Nir Fogel)
October 26, 2020 10:00 - 24 minutes - 22.1 MBMonday.com CS Group Manager Nir Fogel discuss strategies for giving and receiving feedback, the importance of diversity on Customer Success teams, and how to effectively scale while maintaining a team culture people love.
E06: Nir, Far, Wherever You Are (With Monday.com Customer Success Group Manager Nir Fogel)
October 26, 2020 10:00 - 24 minutes - 22.1 MBMonday.com CS Group Manager Nir Fogel discuss strategies for giving and receiving feedback, the importance of diversity on Customer Success teams, and how to effectively scale while maintaining a team culture people love.
E05- The Feelings Flywheel (With Catalyst Head of Customer Success, Sydney Strader)
October 20, 2020 14:00 - 30 minutes - 27.7 MBSydney Strader, Head of Customer Success at Catalyst, discusses the power of vulnerability and authenticity at work, how she went from major success to rock bottom and back up again, and how her experiences have shaped the person she is today.
E05- The Feelings Flywheel
October 20, 2020 10:00 - 30 minutes - 27.7 MBSydney Strader, Head of Customer Success at Catalyst, discusses the power of vulnerability and authenticity at work, how she went from major success to rock bottom and back up again, and how her experiences have shaped the person she is today.
E05- The Feelings Flywheel (With Catalyst Head of Customer Success, Sydney Strader)
October 20, 2020 10:00 - 30 minutes - 27.7 MBSydney Strader, Head of Customer Success at Catalyst, discusses the power of vulnerability and authenticity at work, how she went from major success to rock bottom and back up again, and how her experiences have shaped the person she is today.
E05- The Feelings Flywheel (With Catalyst Head of Customer Success Sydney Strader)
October 20, 2020 10:00 - 30 minutes - 27.7 MBSydney Strader, Head of Customer Success at Catalyst, discusses the power of vulnerability and authenticity at work, how she went from major success to rock bottom and back up again, and how her experiences have shaped the person she is today.
E04- I Knew We’d Record This (With Mentalist, Steffi Kay)
October 13, 2020 16:56 - 23 minutes - 21.9 MBSteffi Kay is a renowned mentalist who has competed on America’s Got Talent, and successfully fooled Penn & Teller on Penn & Teller: Fool Us. On this episode, Ben and Steffi discuss mindreading, performing, and how it all relates back to Customer Success.
E04- I Knew We’d Record This
October 13, 2020 12:56 - 23 minutes - 21.9 MBSteffi Kay is a renowned mentalist who has competed on America’s Got Talent, and successfully fooled Penn & Teller on Penn & Teller: Fool Us. On this episode, Ben and Steffi discuss mindreading, performing, and how it all relates back to Customer Success.
E04- I Knew We’d Record This (With Mentalist, Steffi Kay)
October 13, 2020 12:56 - 23 minutes - 21.9 MBSteffi Kay is a renowned mentalist who has competed on America’s Got Talent, and successfully fooled Penn & Teller on Penn & Teller: Fool Us. On this episode, Ben and Steffi discuss mindreading, performing, and how it all relates back to Customer Success.
E03- Remotely Human (With Trello Co-Founder, Michael Pryor)
October 06, 2020 14:00 - 23 minutes - 21.7 MBTrello & Stack Overflow Cofounder Michael Pryor discusses important skills, tools, and practices for collaborating, communicating, and supporting your team in a remote environment.
E03- Remotely Human
October 06, 2020 10:00 - 23 minutes - 21.7 MBTrello & Stack Overflow Cofounder Michael Pryor discusses important skills, tools, and practices for collaborating, communicating, and supporting your team in a remote environment.
E03- Remotely Human (With Trello Co-Founder, Michael Pryor)
October 06, 2020 10:00 - 23 minutes - 21.7 MBTrello & Stack Overflow Cofounder Michael Pryor discusses important skills, tools, and practices for collaborating, communicating, and supporting your team in a remote environment.
E02- Customer Success From The Investor Perspective (With Work-Bench Co-Founder & General Partner, Jessica Lin)
September 29, 2020 14:00 - 21 minutes - 19.4 MBWork-bench Cofounder Jessica Lin discusses how Venture Capitalists think about Customer Success, how CS leaders can stand out during board meetings, and her love for Conan O’Brien.
E02- CS From The Investor Perspective
September 29, 2020 10:00 - 21 minutes - 19.4 MBWork-bench Cofounder Jessica Lin discusses how Venture Capitalists think about Customer Success, how CS leaders can stand out during board meetings, and her love for Conan O’Brien
E02- Customer Success From The Investor Perspective (With Work-Bench Co-Founder & General Partner, Jessica Lin)
September 29, 2020 10:00 - 21 minutes - 19.4 MBWork-bench Cofounder Jessica Lin discusses how Venture Capitalists think about Customer Success, how CS leaders can stand out during board meetings, and her love for Conan O’Brien
E02- CS From The Investor Perspective (With Work-Bench Co-Founder & General Partner, Jessica Lin)
September 29, 2020 10:00 - 21 minutes - 19.4 MBWork-bench Cofounder Jessica Lin discusses how Venture Capitalists think about Customer Success, how CS leaders can stand out during board meetings, and her love for Conan O’Brien
E01- Happy Birthday Kevin (With Catalyst CEO & Co-Founder, Edward Chiu)
September 21, 2020 22:00 - 25 minutes - 23 MBOn his brother Kevin’s birthday, Catalyst CEO Edward Chiu opens up about parenting, mental health, and Kevin’s near-death experience with COVID-19, which occurred in the midst of raising Catalyst’s Series B funding, and with a 4-month-old baby at home.
E01- Happy Birthday Kevin
September 21, 2020 18:00 - 25 minutes - 23 MBOn his brother Kevin’s birthday, Catalyst CEO Edward Chiu opens up about parenting, mental health, and Kevin’s near-death experience with COVID-19, which occurred in the midst of raising Catalyst’s Series B funding, and with a 4-month-old baby at home.
E01- Happy Birthday Kevin (With Catalyst CEO & Co-Founder, Edward Chiu)
September 21, 2020 18:00 - 25 minutes - 23 MBOn his brother Kevin’s birthday, Catalyst CEO Edward Chiu opens up about parenting, mental health, and Kevin’s near-death experience with COVID-19, which occurred in the midst of raising Catalyst’s Series B funding, and with a 4-month-old baby at home.
EP1- Happy Birthday Kevin
September 21, 2020 18:00 - 25 minutes - 23 MBOn his brother Kevin’s birthday, Catalyst CEO Edward Chiu opens up about parenting, mental health, and Kevin’s near-death experience with COVID-19, which occurred in the midst of raising Catalyst’s Series B funding, and with a 4-month-old baby at home.
Trailer: What is NPS I Love You?
September 18, 2020 05:39 - 1 minute - 1.58 MBWhen you hear the words “NPS I Love You” what do you think of? Okay, BESIDES Gerard Butler. You think of Net Promoter Score, a measure of how much people love your product. We set out to create a podcast that Customer Success professionals would love, and we know that what Customer Success people really love… is people. What makes them tick? How can you understand and predict their behaviour? How can you build stronger long-lasting relationships? I’m Ben Winn, and I’ve spent years stud...
Trailer: What is NPS I Love You?
September 18, 2020 05:39 - 1 minute - 1.58 MBWhen you hear the words “NPS I Love You” what do you think of? Okay, BESIDES Gerard Butler. You think of Net Promoter Score, a measure of how much people love your product. We set out to create a podcast that Customer Success professionals would love, and we know that what Customer Success people really love… is people. What makes them tick? How can you understand and predict their behaviour? How can you build stronger long-lasting relationships? I’m Ben Winn, and I’ve spent years studyi...