E09- The Product-Led Organization (With Pendo CEO, Todd Olson)
Humans of SaaS
English - November 17, 2020 11:00 - 24 minutes - 22.6 MBCareers Business Management customer experience startups tech client success marketing entrepreneurship catalyst customer success nps Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: E08- More Than He Could Chiu (With Catalyst COO, Kevin Chiu)
Todd Olson is co-founder and CEO of Pendo, which helps companies accelerate software product adoption among customers and internal employees. He also recently released his brand new book The Product-Led Organization. In this episode, Todd explores the tension between Customer Success & Product, why being product-led benefits CSMs, and how his biggest mistake as an entrepreneur helped to make Pendo a success.