Learning While Working Podcast
159 episodes - English - Latest episode: about 1 month ago - ★★★★★ - 5 ratingsListen to the Learning While Working podcast to hear how learning and development is transforming. The episodes are interviews with leading thinkers in learning. Common themes on the podcast include trends in eLearning and digital learning, performance driven instructional and learning design and learning data. Each podcast is packed with ideas, tips and insights about how to make learning at work succeed.
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Episodes
How leaders can foster a learning culture with Sumit Gupta
November 08, 2021 00:34 - 22 minutes - 20.8 MBAbout Sumit Gupta Sumit, now a leadership coach, comes from 16 years of working in tech companies. He's now moved away from the technical side of things and slowly transitioned his passion for tech to management and leadership. Today he works with leaders from various tech and social organizations to overcome some of the biggest challenges they face in their individual leadership or with managing their teams. "Learning is the foundation which helps your team to adapt to whatever is coming ...
Onboarding Developers with Panos Siozos
October 23, 2021 21:00 - 23 minutes - 21.6 MBIn this episode, Robin chats with Panos Siozos, co-founder and CEO of LearnWorlds, an e-learning platform allowing companies and individuals to create their own online training school. He shares how the platform is used to onboard their own developers/technical staff, ways to encourage continued learning in a remote environment, and ways to streamline the creation of learning content for your courses. “Success is not being defined by all the things we know, or how excellent we are at what...
Talent Pipelines in Tech with John Danner
October 04, 2021 20:24 - 18 minutes - 16.7 MBJoin us for a new episode of Learning While Working as Robin chats with John Danner from Dunce Capital – a company focused on investing in the future of learning and work. In this episode, John shares his insights as to why tech companies need to be focused on developing their own talent pipeline as opposed to continuing to bid from a dwindling supply of senior engineers. About John Danner: In the 90’s John co-founded Net Gravity, which was one of the first online survey companies. He then...
Why Having a Learning Engine Is Important with Zachary Minott
August 28, 2021 23:00 - 29 minutes - 26.7 MBAbout Zachary Minott Zachary Minott has a background in computer science, game and augmented reality programming and web and salesforce development. Beyond software engineering, Zach is an avid reader and learner. He’s also a talented writer on Medium where he’s amassed quite the following. Zach is passionate about expanding his knowledge, exchanging ideas with others, and finding new ways not only to create but to innovate. What is a learning engine? “What a learning engine is to me, is...
Fostering a learning culture in a tech company, with Toby Newman
July 17, 2021 23:00 - 22 minutes - 20.2 MBThis podcast is a conversation with Toby Newman from HERE Technologies about how to foster a learning culture. HERE Technologies is a Netherlands-based company that provides mapping and location data services. In the interview, Toby provides examples of the strategies and approaches that Nigel Paine and Sonia Malik talk about in the previous interviews on learning cultures. One of the key points from this interview is the importance of supporting employees to be able to share and capture kno...
Why reskilling is now at the core of what L&D does, with Sonia Malik
July 03, 2021 14:00 - 24 minutes - 22.2 MBIn this podcast, Robin talks with Sonia Malik from IBM about reskilling your workforce. Sonia has more than twenty-five years of experience working in various roles in the education technology industry. The conversation starts with Sonia talking about how the pandemic has put reskilling and learning at the core of organisations and the opportunity this has provided for L&D. We then move into talking about how organisations can plan for reskilling, to enable learning to be at the strategic co...
Future ways of working with Daniel Mottau
June 20, 2021 10:37 - 27 minutes - 25 MBThis is a podcast with Dan Mottau from RedBubble on Future ways of working. RedBubble is a global online marketplace for print-on-demand products-based designs submitted by artists. Dan has previously been on the podcast and talked about Agility as being The Secret to Greater People Experiences. The COVID-19 pandemic has transformed the world and is transforming how we work and live. Remote working has transformed many workspaces and employee’s lives and we are seeing the rise of hybrid work...
Learning cultures with Nigel Paine
April 12, 2021 06:53 - 27 minutes - 25.2 MBWhat is a learning culture and how is a learning culture fostered, supported and enabled? In this podcast, Robin is exploring these questions with author and podcaster, Nigel Paine. Nigel's latest book is called Workplace Learning: How to build a culture of continuous employee development. This podcast builds upon and discusses themes from the book. About Nigel Paine Nigel Paine is a change-focused leader with a worldwide reputation and a unique grasp of media, learning and development ...
Inclusion in live online learning with Brigit Ritchie
March 06, 2021 22:00 - 28 minutes - 26.2 MBThis podcast is a return to talking about live online learning. When people signed up for the 2020 Remote Learning Conference we asked them what they wanted to know more about and inclusion was one of the themes to emerge. In this podcast Robin is talking with Brigit Ritchie from WE. WE is a learning studio facilitating workshops, retreats and art experiences to re-imagine relationships in and out of work. This podcast explores what inclusion is and it’s importance. It’s also partly a ca...
Re-imagining learning using design thinking with Gareth Killeen
February 16, 2021 20:01 - 18 minutes - 16.6 MBIn this conversation Robin is talking with Gareth Killeen from Reece about how they used design thinking to re-imagine their leadership development program. Themes include human centered design, design thinking and micro-learning and spaced learning. This is another podcast that was recorded at LearnX 2019. Links from the podcast Connect with Gareth Killeen Find out more about Reece Find out more about LearnX Sprout Labs eBook on design thinking and L&D.
Using the 70:20:10 learning model for leadership development with Zoe Sharan
January 10, 2021 21:00 - 22 minutes - 20.4 MBThis is the next in the series of podcasts from LearnX 2019. This podcast is a return to a series of podcasts that were recorded face-to-face at LearnX 2019. Future podcasts may keep on exploring live online learning and learning in hybrid workplaces. In this podcast Robin is talking with Zoe Sharan from Amicus about how she is using the 70:20:10 learning model in their leadership development program. Links from the podcast Find out more about the 70:20:10 learning model Find out more a...
Introducting the Remote Learning Virtual Conference
November 08, 2020 19:44 - 22 minutes - 20.6 MBThe remote learning virtual conference brings together guests from the Learning While Working podcast series on virtual facilitation. It's four half-day sessions over 3 days from November 17th 2020 (Australian time zones). One of the sessions is designed for the European/UK time zone. The event is a mixture of group sessions and small breakout sessions with your peers where you will be exploring the issues and possibilities of live remote learning. If you're listening to this after November...
Accelerating learning with sketchnotes with Rachel Burnham
November 01, 2020 11:18 - 26 minutes - 24.2 MBIn this podcast Rachel Burnham is talking about sketchnoting as a way for accelerating the process of learning and cognitive science behind the practice of sketchnoting. If the idea of sketchnoting is new to you, Rachel explains what sketchnoting is at the start. Also, towards the end of the session Rachel talks about how she is now teaching sketchnoting online. About Rachel Burnham Rachel helps trainers and L&D professionals become even more effective. She has over 25 years of experie...
What Does a Virtual Event Producer Do? with Karyn Gleeson
October 11, 2020 09:48 - 22 minutes - 20.5 MBHow do you make sure a virtual event runs smoothly and is engaging? Your event producer is key to a successful virtual event but what does a producer do? In this podcast, Robin is talking with Karyn Gleeson about this question. The podcast focuses on large events but producers are also key to small events. In smaller groups, producers can help new online facilitators, support the learners with technology and help read the digital body language of participants. About Karyn Gleeson Kary...
What makes a virtual event memorable with Barbara Covarrubias Venegas
September 27, 2020 23:22 - 24 minutes - 22.3 MBConference style events have a different set of problems to events that are designed for small group learning, they are even harder to make engaging. For Barbara Covarrubias Venegas the key to making an event memorable is the connections between the speakers and audience and connections within the audience. In this interview Robin is talking with Barbara Covarrubias Venegas about approaches to building connections and designing large virtual events. About Barbara Covarrubias Venegas B...
Using Scenarios to Transform your Virtual Classroom Sessions with Ray Jimenez
September 13, 2020 09:49 - 24 minutes - 22.9 MBScenarios are a powerful way to ensure your learning is performance focused. Using scenarios moves your online sessions away from being information dumps to being active and engaging experiences, where participants are sharing and problem solving together. One approach Ray talks about, is working with the group to bring out their experiences and basing the learning on those scenarios instead of fictional scenarios. About Ray Jimenez Ray Jimenez Ph.D. is the Chief Learning Architec...
What does a conversation architect do? with Joshua Davies
August 30, 2020 08:03 - 27 minutes - 24.9 MBConversations are at the core of how we learn with each other, too often live sessions both face-to-face and online are presentations not conversations. Moving online does make designing learning around conversations more challenging but not impossible. In this interview Robin is talking with Joshua Davies from Knowmium about what a conversation architect does. Powerful conversations helping people transform the way they think and behaviour don't just happen, they need to be planned and d...
The possibilities of video in live online learning with Chad Owen
August 09, 2020 10:44 - 25 minutes - 23.8 MBEveryone who is working remotely knows the experience of Zoom fatigue and the negatives of video conferencing; pixel vision, seeing yourself all the time, and what sometimes feels like an ocean of blank faces; but video conferencing also has many powerful possibilities for learning. These are the possibilities that Robin explores with Chad Owen in this latest interview. One of the themes that often recurs in interviews around online facilitation is showing up as human online and really co...
Presentation design for virtual classrooms with Iona Dierich
July 26, 2020 20:42 - 27 minutes - 25.4 MBGreat live virtual learning sessions happen with a combination of facilitation skills, learning design and visual design. L&D professionals often struggle with visual design. In this podcast, Sprout Labs visual design lead Iona Dierich, talks about the importance of visual design in online facilitation. Iona has a unique set of skills, as well being a visual designer and an occasional instructional designer, she has a background in teaching design. She now runs Sprout Labs visual design for...
The ‘creative destruction’ and rethinking of how we work and learn online with Nancy White
July 12, 2020 20:35 - 24 minutes - 22.2 MBIn this podcast Robin is talking with Nancy White about how we can rethink how we work and learn online. Nancy is one of the pioneers of virtual communities, social learning and online facilitation. She now works mainly in organisation development focusing on how we meet. Nancy’s interview gives a different feel to other interviews in this series, it's less about formal learning and more an exploration of how to reimagine working and learning online. In the podcast, Nancy uses a powerful s...
Learning triage and performance consulting with Lori Niles-Hofmann
June 28, 2020 20:25 - 22 minutes - 20.3 MBIn this podcast Robin and Lori Niles-Hofman are talking about performance consulting. This podcast is another in our series on live online teaching and facilitation being recorded in the middle of the COVID-19 crisis. Many organisations have rapidly switched from face-to-face learning to live online facilitation which feels like a fast agile way to get learning to employees who are remote. There are other rapid agile approaches to help your people learn and performance consulting is key to d...
Blending your online sessions with Patti Shank
June 14, 2020 20:33 - 36 minutes - 33.5 MBIn this podcast Robin is talking with Patti Shank about blending learning design for live online sessions. Patti Shank focuses on transforming research into learning with tactics and practical approaches we can use in workplace learning. A lot of her recent focus has been on assessment and she uses examples in this podcast from her Writing Learning Assessments course. The rush to provide live learning often highlights what is wrong with our face-to-face session, as too often face-to-face...
Being human while teaching and facilitating online with Ben Faranda
June 08, 2020 11:04 - 35 minutes - 32.3 MBThis is another podcast in our series on live online teaching and facilitation. In this podcast Robin and Ben Faranda explore what is safe online and what it means to be human in online sessions. Ben is an experienced face-to-face and online facilitator who has worked with some of the biggest tech companies in the world. Robin and Ben talk about what safety means online and then move into talking about strategies which can be used to help with building safety online. The conversation then g...
The future of live online learning with Cheryle Walker
May 31, 2020 05:43 - 14 minutes - 13.5 MBIn this podcast Robin is talking with Cheryle Walker on the future of live online learning. Cheryle is an experienced online facilitator who helped get Sprout Labs’ webinar program up and running. The title of the podcast is the future of live online learning but that is not where the discussion started, Robin and Cheryle started with exploring how live online learning can reach more people and then they moved onto how the COVID-19 crisis has accelerated the move towards more live online se...
Pivoting to online training with Michael Gwyther
May 25, 2020 21:00 - 31 minutes - 28.6 MBIn this podcast Robin is talking with Michael Gwyther about pivoting to online training. Michael often works with Sprout Labs on online facilitation; he was the host of one room for our first virtual conference. Michael has been helping a number of training providers in the Australian vocational education system to pivot rapidly to live online learning. The discussion is an insight to what is happening in the training sector at the moment and Michael shares a number of ‘learning hacks’. Th...
Designing interactive virtual classrooms with Jo Cook
May 20, 2020 20:00 - 25 minutes - 23.3 MBThis is another podcast in our series on live online teaching and facilitation. In the podcast, Robin is talking with Jo Cook about designing interactive virtual sessions. They start with what an interactive virtual classroom session looks like and then move into how to design engaging, interactive virtual sessions. This podcast is full of practical tips and ideas about designing more interactive sessions and how to become a better facilitator. Links from the podcast Find out more about ...
Start of the ‘Facilitating Live Online Learning’ series
May 17, 2020 00:00 - 30 minutes - 27.7 MBThis podcast is the start of our series of podcasts on live online teaching and facilitation. Sprout Labs has been busy helping organisations rapidly move from face-to-face learning to live online learning during the COVID-19 crisis. Virtual facilitation has always been in the background of what we do at Sprout Labs. Virtual classrooms are often a core feature of the learning ecosystems we design. Our own development programs for L&D people focus on live sessions, and we also have our regu...
Learning remotely and the FutureFit report from Nesta
April 26, 2020 10:12 - 25 minutes - 23.6 MBWe are in the middle of the COVID-19 crisis; the world is full of uncertainty, organizations have rapidly moved workforces home, and we are isolated and distanced. Before this started, I talked with Beatrice Bekar and Juan Casasbuenas from Nesta about research they were doing on the future of learning. ‘The Make it FutureFit: Four ways to design better adult learning’ report focuses on preparing learners for the workforce, and it explores four core strategies via a series of case studies. ...
LearnX - Agility – The Secret to Greater People Experiences with Dan Mottau
March 02, 2020 00:08 - 20 minutes - 18.5 MBThis podcast about agility for the internal people experience is a discussion between Robin and Dan Mottau from Zendesk at LearnX 2019. It’s also about placing what people need at the centre of an organisation's culture. If the agile principles are new to you there is a link to them in the notes. Links from the podcast Find out more about the Principles behind the Agile Manifesto Find out more about LearnX Connect with Dan on LinkedIn
LearnX - Aggressive Customer Virtual Reality (VR) with Jake Phillips, Matt Proud and James Crosby
February 11, 2020 04:25 - 27 minutes - 24.8 MBThis is the next in the series of podcasts from LearnX. The interview is with Jake Phillips, Senior Manager, People Capability, ANZ Bank NZ and Matt Proud and James Crosby from Immersive Solutions. The interview focus is a project where ANZ New Zealand has been using virtual reality to simulate interactions with an aggressive customer. The conversation focuses on the learning experience not on technology. One of the issues with face-to-face learning is often it’s talking about an experience...
LearnX - Data, Analytics and Storytelling with Matthew Stephenson
January 23, 2020 20:23 - 20 minutes - 19 MBThis is the first of a series of podcasts recorded at LearnX in October 2019. This podcast is an interview with Matthew Stephenson Design Manager from BUPA Health Insurance. The project Matthew talks about is a series of major reforms to a key process. He talks about the way they worked in a holistic, data-driven manner to achieve the reforms. The way they used data included robust learning checks after the learning experience and making changes to the learning experience based on the patt...
Increasing the impact of your learning videos with Danielle Wallace - No. 76
September 01, 2019 06:59 - 22 minutes - 21 MBIn this podcast Robin is talking with Danielle Wallace from Beyond the Sky about approaches that marketing uses to design engaging video experiences and how these approaches can be used to increase the impact of your learning video. One of the themes Robin often explores on the podcast is the link between marketing and learning. This conversation is a deep dive into how marketers use video and what L&D can learn from that. Danielle built a rich background in strategic marketing before she ...
Talent Stacks with Yishan Chan - No. 75
August 18, 2019 07:16 - 32 minutes - 29.3 MBIn this podcast Robin talks with Yishan Chan about the idea of personal talent stacks and how to develop your own talent stack. Often on the Learning While Working podcast we focus on designing learning and an organisational viewpoint on learning. This conversation with Yishan is a switch to focusing on how individuals learn. Yishan has a great podcast called Digital Learner where she talks with people about making career shifts and learning at work. Some of the topics we talk about includ...
Increasing engagement in learning with Bianca Baumann - No. 74
August 05, 2019 10:21 - 23 minutes - 21.6 MBIn this interview, Bianca Baumann talks about how marketers design engaging experiences and what L&D can learn from these strategies. She summarises the key strategies as being: focusing on emotional impact communicating visually engaging writing The interview explores each of these strategies in more depth. Useful links on marketing and learning Find out more about Bianca Download Bianca Baumann’s Little Black Book of Marketing and L&D The two sites Bianca suggests as a way to lear...
Fostering self guided learners with Catherine Lombardozzi - No. 73
July 21, 2019 11:57 - 28 minutes - 26 MBAs workplaces and work are changing rapidly, people need to be more in control of their own learning and learn while working. Self-directed learning is a key skill for the future of work. In this podcast Robin talks with Catherine Lombardozzi about fostering self-directed learners in your organisation. Catherine’s approach to self-guided learning identifies 10 pillars organised into three different areas around individual qualities, learning skills and environmental characteristics. The p...
Measuring the impact of learning ecosystems with Steve Foreman - No. 72
July 07, 2019 05:13 - 26 minutes - 24.3 MBThis podcast is an exploration of measuring the impact of learning ecosystems with Steven Foreman, the President of InfoMedia Designs. The podcast starts with Steve outlining his ecosystem model and then he talks about measuring impact. Steve talks about the strategic work that L&D need to be working on and how it leads to a layered approach to measurement. The layers are: the business metrics, then the performance metrics and then learning metrics. These layers form a framework for learning...
Removing the friction from your learning solutions with Jeremy Roberts - No. 71
June 23, 2019 06:48 - 25 minutes - 23.2 MBThis podcast is with Jeremy Roberts from Infinitude Creative Group on using the Fogg Behaviour Change Model for designing learning solutions that are easier to use and more engaging. The model takes into account your audiences’ motivation, their abilities and prompts to engage them. Jeremy uses some great examples of the model in action. He encourages L&D professionals to go beyond looking at the way other organisations are designing learning solutions to thinking why the marketing is workin...
What is broken with assessment in eLearning, with Jenny Saucerman - No. 70
June 09, 2019 06:30 - 22 minutes - 20.7 MBThis the start of a series of interviews with the speakers from Learning Solutions 2019. This podcast is with Jenny Saucerman on what is broken with assessment in eLearning. L&D is more becoming focused on performance based learning, but the missing element is often assessment. There is often a gap between learning and on the job performance. Jenny has some great thoughts about this challenge and how can simulations be used in assessment, particularly branching scenarios. The podcast will h...
Making remote learning design teams work, with Naomi Waldron - No. 69
June 01, 2019 14:00 - 15 minutes - 14.4 MBOne of the ways work is changing, is more work being done by remote teams. In this podcast Robin talks with Naomi Waldron from easyA about making remote learning design teams work. This podcast has lots of great advice and ideas and about managing and working in remote teams.This is the last podcast in the series that was recorded at iDesignX 2019. This is the last podcast in the series that was recorded at iDesignX 2019. Useful links Learn more about easyA Connect with Naomi Waldron on L...
Cardno's journey with learning technologies, with James Hanson - No. 68
May 25, 2019 14:00 - 12 minutes - 11.4 MBIn this podcast, Robin is talking with James Hanson from Cardno about how their implementation of a learning management system triggered a rethinking of learning at Cardno. Useful links Cardno IDesignX
Using smart speakers and voice interaction in learning, with Cath Ellis - No. 67
May 19, 2019 09:07 - 16 minutes - 14.8 MBSmart speakers such as Amazon Alexa and Google Home are changing the way we interact with computers. In this podcast, Robin talks with Cath Ellis about the potential of smart speakers in learning and some of the technology that is used for design and building voice interactions. This is another interview that was recorded at iDesignX 2019. Useful links Learn more about Cath Ellis A example voice project CoAbility Support that Cath has done Learn more about Amazon Alexa Voiceflow - A pla...
Transforming learning with VR, with Joe Millward from TAFE Digital Lab - No. 66
May 12, 2019 04:36 - 15 minutes - 13.8 MBIn this interview Robin talks with Joe Millward from the TAFE NSW Digital Lab about the work Joe is doing on using virtual reality to simulated workplace experience and how they are using AI technologies to drive complex interactive design. The work the TAFE digital labs is hint what is possible with VR and the changing roles of educators and facilitators. This is another interview that was recorded at iDesignX. Useful links TAFE Digital Labs Connect with Joe Millward on LinkedIn IDesig...
The future of work and the FutureWe framework with Jonathan Nalder - No. 65
May 05, 2019 03:18 - 18 minutes - 17.3 MBThe way we work and the nature of the work we are doing is changing. In this interview, Robin talks with Jonathan Nalder about the FutureWe framework. In the interview Jonathan talks about his own background, the way work is changing and how the education system is not preparing people for the future of work. The interview then moves onto talking about the FutureWe framework as a response to these changes. Useful links Find out more about FutureWe Listen to The Edunauts podcast Connect w...
Designing learning for behavioural change, with Nick Petch - No. 64
April 28, 2019 09:58 - 14 minutes - 13.6 MBIn this interview, Robin talks with Nick Perch from IMC-AG about designing learning for behaviour change. Nick has some great insights on the difference between transformational learning and learning that is knowledge and education focused. For Nick one useful key to designing learning for behaviour change is getting to know your learners and using design thinking. NB: When episode 63 (previous episode) was originally released, we linked up the wrong audio. This is now fixed. Usefu...
Designing learning for behavioural change, with Nick Petch - No. 64
April 28, 2019 09:58 - 14 minutes - 13.6 MBIn this interview, Robin talks with Nick Perch from IMC-AG about designing learning for behaviour change. Nick has some great insights on the difference between transformational learning and learning that is knowledge and education focused. For Nick one useful key to designing learning for behaviour change is getting to know your learners and using design thinking. NB: When episode 63 (previous episode) was originally released, we linked up the wrong audio. This is now fixed. Useful links ...
The power of storytelling in elearning, with Jason Reed - No. 63
April 21, 2019 06:47 - 15 minutes - 13.8 MBThis is an interview with Jason Reed from Croomo on why storytelling is a powerful strategy to use in elearning. We explore a lot of topics related to storytelling in this podcast, including why storytelling is important, the skills needed to be a great storyteller and how the learning challenges in workplaces can be great triggers for stories. Find out more about Croomo Find out more about Jason Reed IDesignX
Using digital storytelling to boost understanding and action in cultural awareness training with Nicole White and Rebecca Carter - No. 62
April 14, 2019 10:27 - 18 minutes - 17.3 MBThis podcast is the start of a series that was recorded at iDesignX 2019. They are shorter than most of the other Learning While Working podcasts. There is a bit of background noise from the conference venue. The focus of this series is on learning design. There are lots of great conversations coming up, with people you might not have heard about before. In this podcast, I’m talking to Nicole White from the ID Crowd and Rebecca Carter from CSIRO about a project in which they are using voice...
Reflections on Learning Solutions 2019 with Cheryle Walker - No. 61
April 07, 2019 07:11 - 24 minutes - 22.6 MBIn this podcast Robin talks with virtual classroom expert Cheryle Walker about Learning Solutions 2019. Cheryle Walker was one of the other Australians who was at Learning Solutions 2019. The conversation was reflecting on and debriefing our experiences of the event. The focus of the podcast is on the keynote sessions. The keynotes from the event were: **Baratunde Thurston talking about Digital Storytelling Doesn’t Have to Be Boring ** Find out more about Baratunde Thurston **Sarah Pre...
AI and the modern learner, with Paul Healy - No. 60
March 31, 2019 03:44 - 30 minutes - 27.9 MBPaul Healy starts this interview by introducing Learning Pool and how they came to chatbots as an approach when they started to think about what a modern learner needs. They felt a modern learner didn’t need another platform, they needed to be able to access learning as part their workflow in other platforms. Chatbots are a perfect way to place learning inside of another platforms. A chatbot means that a learner can pull in what they need just by asking the chatbot a question. Learning Pool’...
Using chatbots to increase learning transfer, with Emma Weber - No. 59
March 24, 2019 06:20 - 33 minutes - 31.1 MBEmma Weber is an expert in learning transfer. This is actually the second great conversation with Emma on the Learning While Working podcast; the first conversation focused on the 70:20:10 learning model and learning transfer. This interview starts with Emma giving an overview of her approach to learning transfer. One of the key features of her approach is what she calls ‘learning breaks’, which are coaching conversations that focus on personal accountability for making changes and reflecti...