IBM thinkLeaders artwork

IBM thinkLeaders

127 episodes - English - Latest episode: almost 4 years ago - ★★★★★ - 15 ratings

thinkLeaders tells the stories behind AI and business transformation through engaging interviews with top entrepreneurs, technologists, and researchers at the forefront of disruption.

Join host Amanda Thurston as she and her guests offer insights and advice on strategic, data-driven leadership, and innovation. It is a deep dive into emerging technologies that unpacks and explains the issues, having some fun along the way. Brought to you by IBM.

This channel is managed by Serena Peters and Amanda Thurston, and follows IBM Social Computing Guidelines (www.ibm.com/blogs/zz/en/guidelines.html). We reserve the right to delete comments that are offensive or suggestive, personal attacks, anonymous, wildly off-topic, spam or advertisements.

Technology business entrepreneur psychology
Homepage Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Episodes

Leveraging AI to tackle large problems & being an Optimistic Futurist feat. Kate O'Neill

April 30, 2020 10:00 - 16 minutes - 19.2 MB

In this episode of IBM thinkLeaders podcast, we are joined by guest Kate O'Neill (author of Tech Humanist: How You Can Make Technology Better for Business and Better for Humans) to discuss how we can leverage AI for good, the need for a transdisciplinary approach to AI, and what it means to be an Optimistic Futurist. Kate talks about her own career path and the holistic, integrative approach to advocates using when employing AI to tackle major societal issues. Connect with us on Twitter @ ...

Capturing important insights in NLP w/ Watson Discovery’s Phil Anderson

April 23, 2020 10:00 - 15 minutes - 17.8 MB

How can we tap into the value of human communication? What are the insights we can glean using natural language processing (NLP)? How can NLP capture sentiment and tone? In this episode of IBM thinkLeaders podcast, we are joined by guest Phil Anderson (Senior Offering Manager for the Watson Discovery Service) to learn about Watson Discovery and how NLP has evolved. We talk to Phil about how Watson Discovery can help you better understand business specific data and be more productive, along w...

Can we teach algorithms to understand human emotions? Convo w/ Evermind’s Ivy Mahsciao

April 16, 2020 13:36 - 20 minutes - 11.9 MB

Can we teach algorithms to understand human emotions? Are humans okay with being vulnerable toward an AI agent? How can biofeedback help us to be caring, empathetic, and aware individuals? In this episode of IBM thinkLeaders podcast, we are joined by guest Ivy Mahsciao (founder & CPO at Evermind AI) to discuss whether AI has the potential to make us “more human.” Ivy describes her motivations for founding Evermind AI, a live journaling platform, and the difficulty of capturing the context of...

AI literacy & promoting AI for good w/ Karen Bhatia

March 26, 2020 10:00 - 18 minutes - 21.1 MB

What are the ways that AI can be leveraged for good? How can we increase AI and digital literacies? What are some ways we can expand AI for everyone? In this episode of IBM thinkLeaders podcast, we are joined by guest Karen Bhatia (Senior Vice President at the New York City Economic Development Corporation) to discuss how we can expand access to digital literacies, the need for a multidisciplinary approach to AI, and the importance of "responsible AI." Connect with us @IBMthinkLeaders (#th...

Promoting AI literacy w/ Hugo Bowne-Anderson of DataCamp

March 19, 2020 10:00 - 14 minutes - 16.5 MB

How can we better promote AI literacy? What skills are commonly lacking in organizations? Are new people entering the field considering bias in AI? In this episode of IBM thinkLeaders podcast, we are joined by guest Hugo Bowne-Anderson (Data Scientist at DataCamp) to discuss how we can better promote AI and digital skills. We talk to Hugo about the skills that people often overlook, how to build out successful teams, and how new people interested in AI can overcome hesitations. Connect wit...

Can AI capture the wisdom of others? An Interview w/ Dana Griffin of INNRwisdom

March 12, 2020 10:00 - 20 minutes - 23.4 MB

Can something as esoteric as wisdom be gathered through AI? Listen to our conversation about wisdom, AI, and building new tech leaders to tackle big problems. In this episode of IBM thinkLeaders podcast, we are joined by Dana Griffin. Dana is the founder & CEO of INNRwisdom, an AI company seeking to capture the wisdom of our elders. We talk to Dana about her motivation for wanting to gather the wisdom of others, how we can focus more attention on AI for Good projects, and the ways in which w...

Top Women in AI: encouraging more women in the field w/ Lili Gil Valletta & Amanda Stent

March 05, 2020 13:55 - 28 minutes - 32.5 MB

How can we increase the number of women in AI? What is the role of successful women in AI to provide future opportunities? How should businesses be adjusting? In this episode of IBM thinkLeaders podcast, we are joined by guests Lili Gil Valletta (Co-Founder and CEO, CIEN+ and Culturintel) & Amanda Stent (Natural Language Processing Architect in the Office of the CTO at Bloomberg). We talk to Lili and Amanda about building a culture of mentorship around women in AI, how they can be strength i...

Leveraging AI in the workplace w/ Denise Broady & Roy Girasa

February 27, 2020 11:00 - 20 minutes - 23.8 MB

How do we display a clear ROI with AI? What are the common pain points in the workforce that AI can be applied to? How are we adjusting to disruption? In this episode of IBM thinkLeaders podcast, we are joined by guests Denise Broady (COO At WorkForce Software) & Roy Girasa (Professor of Law, Pace University). We talk to Denise and Roy about the delicate issue of trust when integrating AI in the workplace, what we can do to increase AI literacy, and how AI is augmenting their own intelligen...

Using AI to solve real problems, AI literacy & dealing w/ disruption w/ Jason Tan & Karina Grosheva

February 20, 2020 11:00 - 19 minutes - 22.1 MB

What professions will be most impacted by AI? How can we ensure we are using AI to solve meaningful problems? Are companies prepared for the ongoing digital transformation? In this episode of IBM thinkLeaders podcast, we are joined by guests Jason Tan (co-founder & CEO of Sift) & Karina Grosheva (founder & CEO of TaQadam. We talk to Jason and Karina about making sure humans are in the loop, adding greater diversity in the data, and the importance of AI literacy. “[A]s a buyer of software, I...

Having AI & humans work in tandem to improve employee experiences feat. Josh Miramant & Joe Ciuffo

February 13, 2020 15:46 - 23 minutes - 26.7 MB

How can AI better serve as a companion for employees to improve efficiency and quality? Are companies applying AI to the right problems? How has the narrative around AI changed in recent years? In this episode of IBM thinkLeaders podcast, we are joined by guests Josh Miramant (CEO of Blue Orange Digital) & Joe Ciuffo (Product Marketing Director for Genesys). We talk to Josh and Joe about using AI to improve the employee experience, focusing on core problems with AI, getting employee buy-in b...

Enhancing the Customer Experience w/ NLP feat. Ido Bornstein-HaCohen & Gabe Larsen

February 06, 2020 11:00 - 23 minutes - 26.8 MB

Are companies collecting the right data for the customer experience? Would people rather chat with a bot or a human? How do companies ensure they reach customers the way they liked to be reached? In this episode of IBM thinkLeaders podcast, we are joined by guests Ido Bornstein-HaCohen (CEO of Conversocial) & Gabe Larsen (VP of Growth at Kustomer). We talk to Ido and Gabe about using bots to deflect reduce expensive FAQ-type interactions, treating customers as unique individuals as opposed t...

Algorithms behaving badly: explainability in AI & putting humans in the loop to increase trust

January 30, 2020 11:00 - 26 minutes - 30.6 MB

How do you appeal a blackbox algorithm? How do we balance equity and efficiency? What is explainable AI and why is it essential to ensure fairness, accountability, and transparency? In this episode of IBM thinkLeaders podcast, we are joined by guests Renée Cummings (AI criminologist & principal consultant at Urban AI ) & Niki Athanasiadou (data scientist at H2O.ai & principal data scientist and owner of Common Sense Analytics, LLC). We talk to Renée and Niki ensuring that "AI is not just spe...

Explainability in AI & Putting Humans in the Loop w/ Renée Cummings & Niki Athanasiadou

January 30, 2020 11:00 - 26 minutes - 30.6 MB

How do you appeal a blackbox algorithm? How do we balance equity and efficiency? What is explainable AI and why is it essential to ensure fairness, accountability, and transparency? In this episode of IBM thinkLeaders podcast, we are joined by guests Renée Cummings (AI criminologist & principal consultant at Urban AI ) & Niki Athanasiadou (data scientist at H2O.ai & principal data scientist and owner of Common Sense Analytics, LLC). We talk to Renée and Niki about ensuring that "AI is not ju...

Making AI practical: transforming your business to leverage AI w/ Rob Key & Chris Duffey

January 23, 2020 11:00 - 25 minutes - 28.6 MB

What's the ROI for businesses applying AI? How can organizations democratize the use of AI? Are businesses ensuring that humans are kept in the loop with AI? In this episode of IBM thinkLeaders podcast, we are joined by guests Rob Key (Founder & CEO of Converseon) & Chris Duffy (Author of Superhuman Innovation: Transforming Business with Artificial Intelligence & Strategic Development manager at Adobe). We talk to Rob and Chris about digital transformation, human-centered AI, and the import...

Smart cities depend on smart governing: a convo w/ Gov Martin O’Malley & Alexander Shermansong

January 16, 2020 11:00 - 26 minutes - 29.8 MB

How do we grow smart cities without growing inequality? How can public officials become more responsive to its citizens? What are the new job titles emerging in smart cities? In this episode of IBM thinkLeaders podcast, we are joined by guests Governor Martin O’Malley (author of Smarter Government: How to Govern for Results in the Information Age, former Governor of Maryland & Mayor of Baltimore) & Alexander Shermansong (founder of Civic Consulting USA, faculty at NYU). We talk to Martin an...

Branding, experience building & influencer marketing w/ Gil Eyal & David Berkowitz

January 09, 2020 11:00 - 30 minutes - 35.2 MB

How can we properly leverage data to drive experiences? Are we distinguishing between fame and true influence when using influencer marketing? What happens when brands chase trends instead of having a clear vision? In this episode of IBM thinkLeaders podcast, we are joined by guests Gil Eyal (founder & CEO of HYPR) & David Berkowitz (founder & CEO of Serial Marketer). We talk to Gil and David about the limitations of data scientists, how brands can create an emotional connection to users, wh...

Workplace 2020: Reskilling, 5 generations & breaking down silos w/ Lindsey Pollak & Josuel Plasencia

January 02, 2020 11:00 - 22 minutes - 26.3 MB

Can Millennials and Boomers get along in the workplace? Will traditional college degrees become a thing of the past? What is the role of industry with reskilling? In this episode of IBM thinkLeaders podcast, we are joined by guests Lindsey Pollak (multigenerational workplace expert + author) & Josuel Plasencia (Co-Founder and COO of Forefront). We talk to Lindsey and Joseul the how the workplace is being disrupted, the difficulty of dealing with five distinct generations in the workplace, ...

Brand storytelling, product design, & building an emotional connection to consumers

December 19, 2019 11:00 - 20 minutes - 23.8 MB

How does a brand connect to its customers on a deep, emotional level? Are the product and the brand synonymous? How does social media impact product development? In this episode of IBM thinkLeaders podcast, we are joined by guests Nadine McCarthy Kahane (Founder of STONE AND STRAND) & Mark Prommel (partner and design lead at PENSA). We talk to Nadine and Mark about the double-edged sword of social media with brand messaging, the difficulties of scaling, matching your visual brand identity wi...

Understanding your customer: authentic brand communication w/ Drew D’Agostino & Touseef Mirza

December 12, 2019 11:37 - 19 minutes - 22.2 MB

Can we understand someone through their writing style and social media profile? What do we mean by human-centered communication? Is it cool or creepy when a brand knows exactly what their customer wants? In this episode of IBM thinkLeaders podcast, we are joined by guests Drew D’Agostino (CEO of Crystal) & Touseef Mirza (CoFounder, CoreConnect Conference and Adjunct Professor, NYU). We talk to Drew and Touseef about connecting to customers on a visceral level, the importance of empathy, how...

Conversational commerce, personifying your brand, & changing consumer expectations

December 05, 2019 11:01 - 24 minutes - 27.8 MB

Will we have push notifications with voice in the future? How personalized do consumers want their experience to be? How does voice fit into a brand's strategy? In this episode of IBM thinkLeaders podcast, we are joined by guests Matt Listro (VP of Business Development at Mmuze) & Rachel Scherer (head of Visible Consulting Group). We talk to Matt and Rachel about t personifying a brand, the difficulty of injecting humor with a brand's voice, how early chatbots didn't live up to the hype, bo...

Embracing female tech leadership w/ Rachel Renock & Preeti Adhikary

November 29, 2019 11:00 - 25 minutes - 29.3 MB

If female-run startups outperform male-run startups, why is there a massive disparity in funding? What cultural changes need to take place in order to increase women in STEM careers? How can men be allies to women in tech? In this episode of IBM thinkLeaders podcast, we are joined by guests Rachel Renock (CEO of Wethos) & Preeti Adhikary (VP of marketing, Fusemachines). We talk to Rachel and Preeti about the importance of mentorship, the responsibility of marketers to flip the script, and ma...

Increasing Trust & Understanding of AI w/ Nicolas Economou & Sarah Judd

November 21, 2019 11:00 - 25 minutes - 28.8 MB

Why are we more afraid of Terminator than the real risk of algorithmic bias? How can the basic understanding of AI in the many sectors that are applying and relying on it? Is there a way to operationalize trust in AI? In this episode of IBM thinkLeaders podcast, we are joined by guests Nicolas Economou (CEO of H5) & Sarah Judd (Curriculum Manager for open learning at AI4ALL). We talk to Nicolas and Sarah about the importance of auditing AI, increasing AI education for underrepresented group...

How AI is changing the way companies market, service, and retain their customers

November 14, 2019 11:00 - 24 minutes - 28 MB

The products are changing, the market is changing, and the customers are changing. So how do you make sure that AI is manifesting your brand’s objective during this time of disruption? How do marketers adjust to the shifting landscape? In this episode of IBM thinkLeaders podcast, we are joined by guests Anthony Mavromatis (VP of Customer Marketing Analytics & Data Science at American Express) & Jeanne Hopkins (CMO at Lola.com). We talk to Anthony and Jeanne about whether marketers are spendi...

Can a brand be everywhere? Omnichannel, insight, & consumer experience w/ Oz Etzioni & Cleber Dantas

November 07, 2019 11:00 - 22 minutes - 26.2 MB

What is a brand’s voice on a particular channel? Can a brand really be everywhere? Why do people hate ads? In this episode of IBM thinkLeaders podcast, we are joined by guests Oz Etzioni (CEO of Clinch) & Cleber Dantas (Global Martech Director at Anheuser-Busch InBev). We talk to Oz and Cleber about the future of cookies, how AI can be used to optimize data use, and the need for teams to develop a newsroom mindset. Connect with us @IBMthinkLeaders @ozetzioni @cleber7dantas “There was a hu...

Moving past the toddler stage w AI in data governance & security feat. Steve Orrin & Brandon Daniels

October 31, 2019 10:00 - 31 minutes - 36.2 MB

Are we meeting the promise of AI in cybersecurity that can be predictive and prescriptive? Do we fail to appreciate the value of "data wranglers" involved in data curation and governance? What keeps our experts up at night? In this episode of IBM thinkLeaders podcast, we are joined by guests Steve Orrin (Federal CTO for Intel Corporation)& Brandon Daniels (Exiger’s President of Global Technology Markets). We talk to Steve and Brandon about how we can move past the toddler stage with AI in cy...

Data, Trust, & Transparency in Marketing w/ Samantha Wolfe & Devon DeBlasio

October 24, 2019 10:00 - 32 minutes - 37.3 MB

How do we ensure consumer trust with marketing? Do consumers or even advertisers fully understand how data is being used? What are the ethical implications and responsibilities of handling valuable data? In this episode of IBM thinkLeaders podcast, guests Samantha Wolfe (Managing Partner of We Are Phase2) & Devon DeBlasio (Product Marketing Director at Neustar) join host Amanda Thurston and guest co-host Eric Martinez (co-founder of Studio Bonafide). We talk to Samantha and Devon about the d...

City as a service (CaaS) w/ guests Yale Fox & Sam Wu

October 17, 2019 10:00 - 24 minutes - 27.8 MB

What is City as a Service (CaaS)? How can we ensure that cities have tech that is accessible, inclusive, and equitable? Can tech increase civic engagement? In this episode of IBM thinkLeaders podcast, we are joined by Yale Fox (Founder & CEO at Rentlogic) & Samantha Wu (Data Policy Consultant). We talk to Yale and Sam about the need for cities to be in the cloud, the problem of the digital divide presents, and the major need for cities to have software that is updated and patchable. We also ...

AI & Sports: Impacting the fan experience & athlete performance w/ Sebastian Oddo & Qiana Martin

October 10, 2019 10:00 - 21 minutes - 24.6 MB

How do we balance the art of a sport with data analytics? Can data account for the unpredictability of a player’s performance? What will the fan experience be in the future? In this episode of IBM thinkLeaders podcast, we are joined by Sebastian Oddo (Senior Vice President of Innovation for Octagon) & Qiana Martin(owner of Eat Soccer). We talk to Sebastian and Qiana about how AI is impacting athletic performance, the fan experience in a stadium, and how we watch a game at home. We also get i...

The co-evolution of humans & AI w/ futurist Gray Scott & Pamela Pavliscak

October 03, 2019 10:00 - 30 minutes - 35.4 MB

How are we designing technology and how is technology designing us? Should we upload our consciousness to the web? How do we bring empathy into tech design? In this episode of IBM thinkLeaders podcast, we are joined by Gray Scott (futurist, techno-philosopher, and host of the digital philosophy YouTube show FUTURISTIC NOW) & Pamela Pavliscak (emotional AI researcher & faculty at Pratt Institute). We talk to Gray and Pamela about how we are co-evolving with tech, the importance of empathy in ...

AI for good & bringing people into the AI conversation w/ Henna Hundal & David Yakobovitch

September 26, 2019 10:00 - 21 minutes - 24.9 MB

How do we ensure a collaborative space between humans and AI? Are we highlighting the ways that AI can benefit society? How can we improve the education system to better align with where we’re headed with tech? In this episode of IBM thinkLeaders podcast, we are joined by Henna Hundal (co-founder of Azal Trust & radio host) & David Yakobovitch (Principal Data Scientist at Galvanize, host of HumAIn). We talk to Henna and David about why people may be intimidated by AI, how we can ensure the A...

Data stewards, ethicists, and the blending of tech & humanities w/ Michael Brent & Jennifer Fischer

September 20, 2019 10:00 - 25 minutes - 29.6 MB

How do companies move past mere compliance and focus on doing the right thing? Do companies need data stewards and ethicists? How are business, technology, and humanities blending? In this episode of IBM thinkLeaders podcast, we are joined by Michael Brent (Data Ethics Officer at Enigma Technologies) & Jennifer Fischer (AI Ethicist and Associate Professor at Felician University). We talk about going from STEM to STEAM, understanding data practices and governance, and the impact that GDPR is...

Smart Cities: People, Processes, & Tech w/ Mike Barlow & Dan Wu

September 13, 2019 10:00 - 29 minutes - 33.4 MB

Is a smart city more about people or technology? What would a smarter New York City look like? How can we ensure that a smart city is not a nightmare for privacy? In this episode of IBM thinkLeaders podcast, we are joined by Mike Barlow (coauthor of Smart Cities, Smart Future, managing partner at Cumulus Partners) & Dan Wu (Privacy counsel and legal engineer at Immuta). We talk sensors, optimization, and the need for greater civic engagement when building smart cities. We also get into whethe...

AI Ethics & Business Transformation w/ Xena Ugrinsky and Meeri Haataja

September 06, 2019 10:00 - 27 minutes - 31.1 MB

Who is most responsible for the ethical growth of AI--technology vendors, companies, or governmental entities? How can we ensure that technology is augmenting intelligence? How do we get around the tension between profitability and social responsibility? In this episode of IBM thinkLeaders podcast, we are joined by Xena Ugrinsky (Founder of GenreX) and Meeri Haataja (CEO and Co-Founder of Saidot. We talk to Xena and Meeri about business transformation, senior management’s role in job reskilli...

CMO disruption, MarTech, metrics & the importance of small data w/ Dawn Colossi & Greg Calacouris

August 09, 2019 10:00 - 25 minutes - 29.5 MB

Do we really know how our customers feel? Should marketers focus more on small data or big data for insight? What metrics should marketers be looking at? In this episode of IBM thinkLeaders podcast, we are joined by Dawn Colossi (CMO at FocusVision) and Greg Calacouris (Senior Strategist at Wunderman Thompson). We talk to Dawn and Greg about the problem of survey data, how organizations are leveraging their CMOs, whether MarTech is now synonymous with marketing, and Amanda’s distaste for ROI....

Understanding the customer: Data, demographics, & targeting w/ David Allison & Lauren Maffeo

August 02, 2019 10:00 - 30 minutes - 35 MB

Are demographics worthless? How do we strike a balance with personalization? What responsibility do companies have with data? In this episode of IBM thinkLeaders podcast, we are joined by David Allison (founder of the Valuegraphics Database) and Lauren Maffeo (associate principal analyst at GetApp). We talk to David and Lauren about what the best way to understand a customer is, tailoring experiences based on behavioral data, and the importance of making consumers aware of how their data is u...

Business transformation, AI, and being agile and strategic w/ Anita Zielina & David Judge

July 26, 2019 12:18 - 27 minutes - 31.6 MB

How do companies adapt and utilize new technologies to move business models forward? Are companies adopting technology for tech sake instead of for strategic goals? How can we cut through the noise to determine what new technologies are aligned with your company? In this episode of IBM thinkLeaders podcast, we are joined by Anita Zielina (Director of News Innovation and Leadership at Craig Newmark J-School at CUNY) and David Judge (Vice President, SAP Intelligent Enterprise Solutions). We t...

How Has AI Disrupted Marketing? Personalization, Data privacy, & the Agency Apocalypse

July 19, 2019 10:13 - 34 minutes - 39.6 MB

How much do consumers care about personalization and privacy? Is data merely bringing accountability to advertising? Are we headed towards an Agency Apocalypse? In this episode of IBM thinkLeaders podcast, we are joined by Vic Drabicky (founder & CEO of January Digital) and Jennifer Usdan McBride (Managing Partner at We Are Phase2). We talk to Vic and Jennifer about balancing data and strategy, how digital content is not merely putting a 30-second ad on YouTube, and how the human side of mark...

Conversational AI, building trust, & making conversations human w Clément Delangue & Drew Austin

July 12, 2019 10:00 - 25 minutes - 23.8 MB

Can conversational AI make human conversations better? Will humans and AI complement or compete with each other? How important is chatbot transparency? In this episode of IBM thinkLeaders podcast, we are joined by Clément Delangue (co-founder and CEO of Hugging Face) and Drew Austin (co-founder & CEO of Wade & Wendy). We talk to Clément and Drew the importance of building trust with conversational AI, building company values inside the conversational AI being developed, and how people prefer ...

Brand transparency, authenticity, & scaling relationships w/ Justin Shriber & Reid Blackman

July 05, 2019 10:00 - 27 minutes - 63.3 MB

Can a brand experience feel like an authentic experience? How can brands improve trust? What are ways that a brand can showcase their values? In this special episode of IBM thinkLeaders, recorded live at Cannes Lions, we are joined by Justin Shriber (Head of Marketing for LinkedIn Sales Solutions) & Reid Blackman (Founder & CEO of Virtue). We talk to Justin and Reid about navigating the customer experience, building authentic relationships, and whether platforms can empower one-to-one relati...

Leveraging customer intelligence for a better consumer journey, feat. Alex LePage & Ganes Kesari

June 28, 2019 14:40 - 27 minutes - 62.1 MB

How can brands gather meaningful insights about customer behavior to improve decision making? Can we stitch together these insights across the customer journey? How does a brand have an authentic exchange of value with a consumer? In this episode of IBM thinkLeaders, we are joined by Alex LePage (Senior Product Marketing Director, Marketing Solutions at Neustar) and Ganes Kesari (Co-founder & Head of Analytics at Gramener). We talk to Alex and Ganes about whether a customer can have a seamles...

Cannes Lions: old friends and marketing responsibly feat. Robert Schwartz & Christian Tom

June 21, 2019 10:00 - 33 minutes - 30.6 MB

How are the privacy and political implications of social media impacting this year's Cannes Lions? Is the advertising apocalypse coming? And how will the social media landscape change in the coming years? In this special edition of thinkPod recorded at Cannes Lions, we are joined by former co-host Robert Schwartz (CMO of Carat US) and Christian Tom (SVP, Strategic Client Partnerships & Global Advertising Sales @ Group Nine Media). Join our lively and robust conversation with Robert and Chris...

SaaS leadership, customer marketing & creating delight w/ Laurie Aquilante Faiola & Shanann Monaghan

June 14, 2019 10:00 - 28 minutes - 25.8 MB

Is the funnel dead in SaaS? How do you create relationships at scale? What revenue are you likely losing from your customer base? In this episode of thinkPod, we are joined by Laurie Aquilante Faiola (Director of Customer Marketing at HubSpot) and Shanann Monaghan (Director of Customer Experience Marketing at Looker). We talk to Laurie and Shanann about what SaaS companies need to do when someone becomes a customer, the continuum between mass scale and one-to-one relationships, and how to mea...

Demystifying AI: ethics, accessibility & our feelings about AI feat. Sameer Maskey & Charlie Oliver

June 07, 2019 10:51 - 27 minutes - 25.4 MB

How can we demystify AI? Why is the general public often both awed and afraid of artificial intelligence? Why is there a gulf between the excitement from enterprise to utilize AI and trepidation from the public? In this episode of thinkPod, we are joined by Sameer Maskey (Founder & CEO of Fusemachines) and Charlie Oliver (Founder & CEO of Tech2025). We talk to Sameer and Charlie about increasing the accessibility of AI, the importance of ethics and how that can be determined, and how talent i...

Automated Creativity: AI & how it impacts the artistic process w/ Claire Mitchell & Kat Mustatea

May 31, 2019 10:27 - 24 minutes - 28.2 MB

Is AI creativity a form of modern puppetry? How will AI automation impact the quality of content creation? Are algorithms in service of creativity? In this episode of thinkPod, we are joined by Claire Mitchell (Director of VaynerMedia's VaynerSmart group) and Kat Mustatea (playwright & technologist). We talk to Claire and Kat about how AI is altering art and the notion of human creativity, the uniqueness of the human imprint, and whether AI can have empathy for an audience. We explore the con...

The impact of AI on leadership and how AI can be leveraged w/ Daniel Dworkin & Yao Huang

May 24, 2019 10:55 - 29 minutes - 68.1 MB

How will leadership change with technological transformation? What is the best way for leaders to leverage AI? How should data inform hiring decisions? In this episode of thinkPod, we are joined by Daniel Dworkin (principal at Kotter) and Yao Huang (founder and CEO of The Hatchery). We talk to Daniel and Yao about the how leadership has changed with the disruption of AI, the unique skills of a leader and whether that can be easily detected, and whether AI will augment or replace leaders in th...

Digital innovation, SaaS, and sales & marketing trends w/ Nicolas Vandenberghe & Sean Johnson

May 17, 2019 11:25 - 30 minutes - 34.9 MB

How do the sales team need to change their processes when dealing with SaaS products? Do consumers desire hyper-specialization or an all-in-one? How can a SaaS business meet the user where they are? In this episode of thinkPod, we are joined by Nicolas Vandenberghe (co-founder & CEO of Chili Piper) and Sean Johnson (partner at Founder Equity). We talk to Nicolas and Sean about the fierce competition in sales & marketing tools, digitally enabling teams to be more effective, and the importance ...

Our complicated relationship w tech, privacy, & trust feat. Justin Hendrix & Dr. Jess Carbino

May 10, 2019 10:00 - 23 minutes - 21.1 MB

How have our relationships been impacted by emerging technology? Is technology respecting our human dignity? Should it creep us out that our devices may understand our emotional state? In this episode of thinkPod, we are joined by Justin Hendrix (Executive Director of NYC Media Lab) and Dr. Jess Carbino (Relationship expert & former sociologist for Tinder & Bumble). We talk to Justin and Jess about whether we are being upgraded or downgraded, the interplay between privacy and control, the ris...

Has AI Raised the Ceiling with Marketing? Feat. Kate Bradley Chernis & Joey Camire

May 03, 2019 10:00 - 32 minutes - 37.2 MB

Has AI raised the floor but not the ceiling with marketing? Have we over-indexed on having content at scale? And is there a way for marketers to understand when hyper-personalization will cross the line into creepiness? In this episode of thinkPod, we are joined by Kate Bradley Chernis (Founder & CEO of Lately) and Joey Camire (principal & founding team of Sylvain Labs). We talk to Kate and Joey about whether AI will replace human marketers, where we are currently with AI and marketing, the ...

Balancing Personalization with Brand Consistency. AI Marketing w/ Tameka Vasquez & Oliver Christie

April 26, 2019 10:00 - 20 minutes - 18.6 MB

Does personalization truly scale? If so, how can we balance one-to-one personalization with brand consistency? In this episode of thinkPod, we are joined by Tameka Vasquez (marketing strategist and professor) and Oliver Christie (futurist and founder of Foxy Machine). We talk to Tameka and Oliver about creating customer experiences that resonate, the beauty of simplicity and being jargon-free, and whether or not AI will replace human creativity with marketing. We also tackle whether marketers...

Fuzzy or Techie?! Why AI Needs More Interdisciplinary thinkers. Feat. Scott Hartley & Carla Gannis

April 19, 2019 10:00 - 45 minutes - 42 MB

Does AI need more fuzzy thinkers? How can we increase interdisciplinary perspectives in emerging tech? Can an interdisciplinary lens help us better foresee unintended consequences? In this episode of thinkPod, we are joined by Scott Hartley (author of The Fuzzy and The Techie: Why Liberal Arts Will Rule the Digital World) and interdisciplinary artist Carla Gannis. We talk to Scott and Carla about the disciplines missing in the AI conversation, how we can bring greater ethical thinking into AI...

Guests

Ben Jackson
1 Episode
Lauren Maffeo
1 Episode
Mark Schaefer
1 Episode

Twitter Mentions

@ibmthinkleaders 4 Episodes