Healthcare Rap
367 episodes - English - Latest episode: 13 days ago - ★★★★★ - 14 ratingsHealthcare Rap is the leading podcast about consumer innovation, a.k.a. how the frontiers of digital, retail, and direct-to-consumer health affect everyday people. It ranks in the top 5% of all podcasts globally, has been named a Top 20 Healthcare Podcast, and is one of the longest-lasting shows in the industry, with more than 300 episodes and 6 years on the air.
Join provocative thinkers Jared Johnson and Zain Ismail as they profile disruptors and trends that are impacting the everyday consumer experience of healthcare.
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Episodes
Trend Watch with James Gardner
September 19, 2023 08:01 - 30 minutes - 27.5 MBJames Gardner, our regular contributor, sits down with Jared to connect the dots between timely news stories including Roz Brewer’s departure at Walgreens, Blue Shield of California's PBM power play, unionizing doctors, and more. All that, plus the Flava of the Week about Walmart’s reported interest in acquiring ChenMed. As new details emerge about this potentially game-changing acquisition, are the headlines leading us to ignore some of the most important questions? This show is produce...
KINETIC #5: What Kathy Divis Learned From Founding Greystone.Net & HCIC (BONUS SERIES)
September 14, 2023 16:47 - 19 minutes - 17.7 MBThe origin stories of Greystone.Net and the Health Care Internet Conference reveal some uncommon lessons that Kathy Divis and her colleagues learned along the way. Kathy shares some of those lessons and reinforces the power of community to help healthcare marketers address the industry's quickly changing trends and technologies. This series is produced by Shift Forward Health, the consumer advisory firm and community that's writing the playbook for consumer-first health. (Kinetic #5 | Rap ...
Too Much Consumerism?
September 12, 2023 07:02 - 32 minutes - 30.1 MBDerek Streat, CEO and Co-Founder of DexCare, shares how improving access means balancing the needs of three different audiences. He digs into the importance of understanding the limitations of Consumerism and not over-indexing on it at the detriment of others in the ecosystem. All that, plus the Flava of the Week about new senior leaders at One Medical, Walgreens, and Aetna. When leadership changes at some of the biggest names in the game, does that mean their playbooks are wrong, and what...
KINETIC #4: Why Alan Shoebridge Wants To Hear From You (BONUS SERIES)
September 07, 2023 22:06 - 17 minutes - 16.1 MBAlan Shoebridge makes the case for more marketers to raise their voices and develop their personal brands. Alan is one of the best examples of sharing a perspective on trends and using that perspective as a means of networking, leadership, and professional development. This series is produced by Shift Forward Health, the consumer advisory firm and community that's writing the playbook for consumer-first health. (Kinetic #4 | Rap Bonus #284) See omnystudio.com/listener for privacy informa...
Why It’s Controversial to Compare Healthcare & Hospitality
September 05, 2023 08:00 - 38 minutes - 35.3 MBCould healthcare really have its own version of customer reward programs? Peter Yesawich thinks so, and he joins the show to talk about how providers may implement the same techniques as hospitality organizations to enhance the patient experience. Peter and his coauthor Stowe Shoemaker’s new book Hospitable Healthcare examines 22 service touchpoints that are common to both hospitality and healthcare experiences. All that, plus the Flava of the Week about Blue Shield of California’s newly a...
KINETIC #3: How Ed Marx Knew The Time Was Right (BONUS SERIES)
August 31, 2023 22:14 - 15 minutes - 14.2 MBEd Marx joins Jared for a candid look back at his career, including how he knew the time was right to make his latest move as CEO of Marx Advisory — for the second time. Ed is a role model for every healthcare leader who wants to make an impact. This series is produced by Shift Forward Health, the consumer advisory firm and community that's writing the playbook for consumer-first health. (Kinetic #3 | Rap Bonus #283) See omnystudio.com/listener for privacy information.
Addressing Medicine’s AI Disconnect
August 29, 2023 08:00 - 28 minutes - 25.8 MBDr. Justin Norden, adjunct professor at Stanford Medicine and a partner at GSR Ventures, recently put out the first-ever collaborate state of healthcare generative AI report, and he helps us understand what’s possible from this emerging tech class to help consumers in their health journeys. All that, plus the Flava of the Week about Amazon’s new insulin coupons. What does this latest battle in the War for Drug Pricing signal about Amazon’s healthcare roadmap, and how can we come together t...
KINETIC #2: Candid Career Lessons From Jean Hitchcock (BONUS SERIES)
August 24, 2023 18:48 - 20 minutes - 19.1 MBJean Hitchcock joins Jared for a candid look back at her career, including some unexpected detours that have ended up being important new directions. Earlier in her career, Jean had to leave a job that she enjoyed when she was asked to do something that she knew was wrong. Her insights on careers and leadership are invaluable, not just for healthcare marketers, but for professionals at all levels. This series is produced by Shift Forward Health, the consumer advisory firm and community th...
Staffing Up for the Consumer Revolution
August 22, 2023 08:00 - 31 minutes - 29.2 MBExecutive recruiter Kelly Gill returns to discuss hiring leaders to drive the Consumer Revolution. As organizations work to become more consumer-minded, they are hiring for new positions that can make or break their success. So it's more important than ever to be equally optimistic and realistic about job descriptions, qualifications, and contributions. All that, plus the Flava of the Week about the AMA’s new Health at Home framework. What does it say about the medical industry’s adoption ...
KINETIC #1: Top Career Advice From Industry Leaders (BONUS SERIES)
August 17, 2023 08:00 - 20 minutes - 18.4 MBKinetic is a Healthcare Rap Bonus Series about careers and leadership in healthcare marketing and related fields including digital, strategy, and consumerism. The modern world of work is constantly moving, so in this series, we bring you musings on careers and leadership from well-known friends. Our goal is to highlight the journeys that some of our friends have taken to reach their work goals, and some of the insights that they’ve learned along the way. To kick off this series, we present ...
Why Marketers Must Evangelize For Consumers
August 15, 2023 08:00 - 30 minutes - 27.7 MBJared welcomes Jeremy Rogers, Executive Director of Digital Marketing and Experience at Indiana University Health. Jeremy describes what it takes to evangelize for consumer transformation and highlights ways that he sees hospitals innovating in their marketing. All that, plus the Flava of the Week about Amazon Clinic’s nationwide rollout. What does Amazon's moves signal to us about opportunities for more consumer-centered health experiences, and should we be rooting for anyone who makes it...
You Have the Consumer Data That You Need
August 08, 2023 08:01 - 31 minutes - 28.5 MBDean Browell joins Jared to discuss the role of digital ethnography in building our "consumer muscles." Consumer-centered innovation starts by understanding people’s needs and expectations, and Dean explains how effective Voice of the Customer research can guide our efforts. All that, plus the Flava of the Week about level-setting what we believe about Consumer Transformation. Why is it helpful to periodically recalibrate around a set of key ideas, and how might we use these ideas to innov...
Health Tech Staffing Trends
August 01, 2023 09:01 - 31 minutes - 28.5 MBExecutive recruiter David Clark joins us to share keys for approaching staffing. He shares tips for job seekers and traits that make a good healthcare executive in today’s up-and-down environment. All that, plus the Flava of the Week about AWS HealthScribe, the new clinical documentation service featuring generative AI. In what ways can improving the clinician experience lead to a better consumer experience, and how can we look more often from the outside in? Subscribe to the Relevant Po...
How Tech Enables Better Consumer Experiences
July 25, 2023 09:01 - 30 minutes - 27.5 MBWe welcome the Cured Dream Team! Ashmer Aslam and Brooke Vogelsmeier discuss bringing care full circle while ensuring that providers and patients are protected. It’s an intriguing time as new tech platforms are opening doors to new types of digital consumer health experiences, and Ashmer and Brooke help us explore some of the possibilities. All that, plus the Flava of the Week about GNC’s new healthcare subscription service. As the list of nontraditional retail primary care subscriptions co...
The ROI of Consumer-Centered Innovation
July 18, 2023 08:05 - 29 minutes - 27.1 MBSean O’Malley, Co-Founder of Monocle Insights, discusses the concept of causal impact and how it can be used in healthcare. Sean makes the case that one reason health systems have been slow to adopt consumer innovation is because they have struggled to understand the ROI. He offers tips for healthcare leaders to take control of their value narrative and build their business growth around it. All that, plus the Flava of the Week about Hy-Vee’s new health and wellness subscription service. Wh...
Reed Smith on the Role of Chief Consumer Officer
July 11, 2023 08:05 - 34 minutes - 31.2 MBWorlds collide as Reed Smith helps us understand his role as Chief Consumer Officer at Ardent Health Services. How is the role structured, what does success look like, and where do data and technology fit in? All that, plus the Flava of the Week about predictions for the 2nd half of the year. What trends might we see in consumer health between now and the end of the year, and what consumer brand might be next to make a splash in primary care? This show is produced by Shift Forward Health...
Don Stanziano On Value-Based Care’s Bright Future
July 04, 2023 08:05 - 27 minutes - 25.5 MBDon Stanziano, Chief Marketing & Communications Officer at Geisinger, shares what value-based care means for consumers and how it relates to their brand promise in the midst of exciting announcements for the health system. All that, plus the Flava of the Week about Optum’s acquisition of another major home health organization. What does the Amedisys deal tell us about momentum in the home health space, and how can we keep exploring ways to bring healthcare to places that offer a more desir...
7 Mistakes To Avoid When Leveraging AI In Your Customer Journey
June 27, 2023 08:05 - 31 minutes - 28.8 MBMatt Dickson from Eclipse Telecom returns to share seven keys to operationalizing AI in customer-facing healthcare encounters and how to avoid the potholes along the way. All that, plus the Flava of the Week about Uber’s new healthcare offerings. What do you need to know about Uber’s new pickup services, and how do we make more room for everyone who’s contributing to a healthier America? This show is produced by Shift Forward Health, the channel for change makers. Subscribe to Shift Forw...
CVS Accountable Care's Formula For Healthier Communities
June 20, 2023 07:05 - 30 minutes - 28.4 MBWe continue our series with leaders in retail health by welcoming Dr. Mohamed Diab, CEO of CVS Accountable Care. Dr. Diab dives into CVS Accountable Care’s recently announced partnership with Catholic Health, how it fits into CVS Health’s overarching care delivery strategy, and the role of ACO REACH and other value-based solutions in accelerating progress. All that, plus the Flava of the Week about H-E-B opening more primary care clinics in their grocery stores. What’s the endgame for groc...
The Inside Track On Walmart Health
June 13, 2023 09:01 - 32 minutes - 29.8 MBOur series with retail health leaders continues with Dr. Chinni Pulluru, Chief Clinical Executive and Vice President of Clinical Operations for Walmart Health Omnichannel Care. In this exclusive interview, she details what’s driving the renewed growth of Walmart Health clinics as they expand their footprint to new states, what role retail health plays in creating a healthier society, and what she would say to people who are skeptical about retail's ability to provide quality care. All that...
The Oversized Impact of Mergers & Acquisitions
June 06, 2023 09:01 - 33 minutes - 31 MBBlake Madden, founder of Hospitalogy, shares some of his observations about the impacts of major deals on consumers’ health choices and which mergers and acquisitions excite him, then we wrap up with a rapid-fire round where he shares hot takes on some of the big players. All that, plus the Flava of the Week about the collective power of revolutions. How will the movements that are happening in retail, free market medicine, and hospital board rooms impact the health choices of everyday con...
BONUS EPISODE: NESHCo Highlights
June 05, 2023 18:00 - 21 minutes - 20 MBGuest contributor Paul Fahey was on site in Boston for NESHCo’s annual conference and had a chance to catch up with several guests. First, Ahava Leibtag shares what patient-centered language really means, then Jason Smith, Jim Dalglish, and Terri Robinson discuss how Hebrew SeniorLife is reimagining home, health, and community for older adults. This show is produced by Shift Forward Health, the channel for change makers. Subscribe to Shift Forward Health on your favorite podcast app, and y...
Look Beyond the Fires of Today
May 30, 2023 09:01 - 37 minutes - 34 MBDenise Worrell outlines her role and responsibilities as VP of Consumerism at Memorial Hermann Health System and shares some of the success and challenges that come with being a Consumer Transformation Champion. If healthcare wants to build its consumer chops, it has to learn to look beyond the fires of today and take a longer view to get ahead of what people want and need in the years and decades ahead. All that, plus the Flava of the Week about driving growth through consumer centricity....
Deborah Di Sanzo, President, Best Buy Health (Exclusive)
May 23, 2023 07:02 - 30 minutes - 28.3 MBJared welcomes Deborah Di Sanzo, President of Best Buy Health. In this exclusive interview, Deborah details the three components of Best Buy’s vision for enabling care at home, the extra training that Geek Squad members undergo to set up health tech in your home, and the value proposition to provider organization partners and consumers. All that, plus the Flava of the Week about CVS’ Healthy Aging report. Life after age 65 represents a new chapter for many. Will it also represent a new cha...
Henry Ford Health’s CEO On Leadership & Consumerism
May 16, 2023 08:01 - 35 minutes - 32.4 MBZain and Jared are honored to welcome Bob Riney, President and CEO of Henry Ford Health. In this exclusive interview, Bob shares a compelling vision for providing quality care amidst a challenging landscape including how Henry Ford is playing a leading role in revitalizing communities in and around downtown Detroit, and what has to happen for the hospital-centric business model to remain sustainable. All that, plus the Flava of the Week about the value systems underlying care. What can we ...
BONUS EPISODE: Live From MASHSMD
May 11, 2023 22:23 - 7 minutes - 6.83 MBGuest contributor Paul Fahey from Smith & Jones joins the show live from the annual conference of MASHMD, the mid-atlantic chapter of SHSMD. Dean Browell from Feedback and Laila Waggoner from Core Health join Paul to share some of the highlights from their presentation on what consumers really think about disruptors vs. traditional healthcare. Let us know what you think about this format and whether you’d like to see more bonus episodes like this one in the future! This show is produced ...
An Exclusive Look at Epic's Generative AI News
May 09, 2023 09:01 - 29 minutes - 27.2 MBSam Seering returns to dive deep on Epic’s recent announcement about working with Microsoft to integrate generative AI into its EHR for the first time. In this exclusive interview, Sam dives deep into what this development could mean for consumers, as well as some use cases that could make healthcare marketers very happy. All that, plus the Flava of the Week about Apple’s reported new health coaching service. How does their new service work, and can we change the narrative to encourage mor...
What’s Fueling Crossover Health’s Rapid Growth
May 02, 2023 08:01 - 28 minutes - 26.4 MBGuest host Mitch Holdwick joins Jared to profile Crossover Health and evaluate their disruptive potential in the self-insured employer space. The success of Crossover’s membership-based model can be attributed to the growing number of self-insured companies that are taking on the risk of paying providers themselves, rather than paying money to an insurance company. All that, plus the Flava of the Week about Kaiser Permanente acquiring Geisinger Health. What does their new platform mean for...
Why You Must Deliver On the Experience
April 25, 2023 08:02 - 28 minutes - 26.1 MBLaila Waggoner continues our theme of building up the consumer muscles within healthcare organizations. Consumer transformation can feel daunting because it requires so much culture change, and Laila shares how to accelerate consumer-first innovation by living your brand differently. All that, plus the Flava of the Week about Amazon CEO Andy Jassy’s healthcare letter. What does his healthcare vision include, and how can our organizations’ visions better align for the benefit of consumers an...
Consumer Experience Success Stories Are Everywhere
April 18, 2023 08:01 - 31 minutes - 29.2 MBKathleen Ellmore from Engagys joins the show to continue the theme of building up the consumer muscles within healthcare organizations. Kathleen shares where providers and health plans are succeeding when it comes to consumer-focused innovation, and where they’re struggling. She also calls out the role of data as we assess how to engage with consumers. All that, plus the Flava of the Week about CVS completing its acquisition of Signify Health. Why is now a good time to revisit their $8 bill...
How to Build Your Consumer Muscles
April 11, 2023 09:05 - 28 minutes - 26.2 MBIt’s a double-dose of awesome as Jared welcomes two guests: Alex Gray, Founder at Adapt Innovation Group, and Paul Backett, Co-Founder at Evolve Collaborative. Alex and Paul share in’s and out’s from the trenches about how to codesign consumer experiences, build the consumer muscles in your organizations, and coalesce as an industry to elevate that work for your benefit, as well as the benefit of the people that your organizations ultimately serve. All that, plus the Flava of the Week abou...
Pharma’s Piece of the Consumer Puzzle
April 04, 2023 09:01 - 30 minutes - 28.4 MBAmy West, Head of U.S. Digital Health & Innovation Strategy at Novo Nordisk, is an advocate for clinicians to embrace more human-centered approaches in treating patients, and she dives deep on how she’s seeing this in Pharma and digital therapeutics. All that, plus the Flava of the Week about VIVE. The tech and data infrastructure is an important part of consumer transformation, so how can we make sure that we keep up with where digital health leaders are spending their time? This show i...
Consumers Want Transparency, Consistency & Simplicity
March 28, 2023 07:05 - 29 minutes - 27.4 MBDr. Thomas Lee, Chief Medical Officer at Press Ganey, discusses reducing suffering by removing friction from the online experience. Press Ganey’s data show that when consumers have friction in their process of care, they question how much the provider cares about them. Dr. Lee also shares insights from his new book Healthcare's Path Forward and what to do now that society has a new understanding of what suffering means. All that, plus the Flava of the Week about Best Buy and Atrium Health’...
Why Transportation Matters In the Consumer Health Experience
March 21, 2023 08:05 - 29 minutes - 26.8 MBAndy Auerbach shares how SafeRide Health partners with Lyft and other rideshare services to provide non-emergency transportation to health plan members, and how it decreases no-show rates and call center volumes. Join Andy and host Jared Johnson as they discuss how access, availability, and reliability all play a role in the member experience. All that, plus the Flava of the Week about Transcarent acquiring 98point6’s virtual care platform and customer base. What does it say for the self-in...
Making Brands Competitive In the Modern Marketplace
March 14, 2023 16:46 - 35 minutes - 32.7 MBPaul Fahey from Smith & Jones discusses the evolution of healthcare brands as they strive to be competitive in a consumer-first marketplace. Join Paul and host Jared Johnson as they share opportunities for healthcare leaders to evolve the strategy conversation, because we weren’t the ones who created the siloed business systems, we’re still responsible for removing friction and improving those experiences. All that, plus the Flava of the Week about Walmart Health’s expansion plans. As they ...
Why Firefly’s Employer Model Is Gaining Traction
March 07, 2023 08:05 - 26 minutes - 23.8 MBGuest host Mitch Holdwick joins Jared to profile Firefly Health and evaluate their disruptive potential in the employer space. All that, plus the Flava of the Week about Dispatch Health’s ED-to-Home program. Can their transition program ease hospital overcrowding, and how can we encourage more partnerships between traditional and nontraditional healthcare? This show is produced by Shift Forward Health, the channel for change makers. Subscribe to Shift Forward Health on your favorite podc...
Current Health's CEO On Best Buy’s Care At Home Roadmap
February 28, 2023 09:05 - 32 minutes - 29.4 MBChris McGhee, CEO and Co-Founder of Current Health, dives into Best Buy’s healthcare strategy and how care at home plays an important part in creating amazing consumer experiences. Current Health was acquired by Best Buy in November 2021 for $400 million. What does that mean for consumers? All that, plus the Flava of the Week about all of the headlines that have happened from the time that Amazon announced it was acquiring One Medical until closing the deal seven months later. Can traditio...
Setting the Table for Consumer Innovation
February 21, 2023 09:10 - 29 minutes - 27.4 MBAshley Conger gives us a roadmap for designing consumer experiences that address real people. Professionals involved with consumer-centered design seem to have many different titles and live in many different departments, so we need to prop the door open and set a big table in order to build up the community. All that, plus the Flava of the Week about Albertson’s new health and wellness app, Sincerely Health. Can grocery chains influence consumers’ health by leveraging their strong brand a...
Aledade’s $1 Billion in Primary Care Savings
February 14, 2023 09:15 - 27 minutes - 25.6 MBGuest host Mitch Holdwick joins Jared to profile Aledade, the physician-led ACO that has saved independent primary care providers more than a billion dollars. All that, plus the Flava of the Week about the bigger picture that’s being revealed by CVS’ acquisition of Oak Street Health. What could happen if hospitals and health systems finally take a chapter out of the retail playbook and invest in making their consumer experience a competitive advantage? This show is produced by Shift Forw...
Can Consumers, Medicine & Digital Health Coexist?
February 07, 2023 09:15 - 33 minutes - 30.9 MBMichael Hasselberg, Chief Digital Health Officer at University of Rochester Medical Center, gives insights into the ecosystem where digital health startups, consumers, and academic medicine intersect for the good of a population. Join him as he discusses using technology to increase access to care and how he gave up his clinical practice in pursuit of building new innovative care delivery models. All that, plus the Flava of the Week about new prescription offerings from Amazon and Optum. Ho...
An Inside Look at Epic Cheers
January 31, 2023 09:15 - 32 minutes - 29.4 MBSam Seering gives an inside look at Epic Cheers, Epic’s CRM platform. He gives a tour of how technology enables better consumer experiences and provides the groundwork for personalizing health journeys. Go beyond the buzzwords and hear straight from the source. All that, plus the Flava of the Week about Harvard Medical School withdrawing from U.S. News rankings. What are the real benefits of rankings for consumers, and where else could hospitals invest in their place if felt like they had ...
The State of Consumer Transformation (250th episode)
January 24, 2023 09:15 - 43 minutes - 40.2 MBCelebrate the 250th episode as Jared and Zain give a "State of the State" of Consumer Transformation. They start off by the numbers, sharing some figures from research across the industry about what consumers want and how healthcare organizations are meeting those demands (or not). Then they discuss who’s trending up and down and wrap up by creating a consumer cocktail. All that, plus the Flava of the Week about the rumors that CVS is exploring an acquisition of Oak Street Health. Can reta...
A Profile of Consumerism Leadership
January 17, 2023 09:15 - 36 minutes - 33.5 MBVictor Reiss sheds light on being a Vice President of Consumerism for a major health system. Victor knows that if it was easy to undergo a Consumer Transformation, more organizations would be further along that journey, so it’s important to acknowledge the challenges in going down this path. He describes what led to UNC Health recognizing the need for this role, how the role is structured, and how he measures success. Hint: it’s a team effort. All that, plus the Flava of the Week about Walg...
Priority Health and Kroger Health’s Vital Partnership
January 10, 2023 09:15 - 27 minutes - 25.2 MBSamia Brown, Director of Senior Markets and Product Development at Priority Health, discusses a new partnership with Kroger Health that’s making it easier to access healthy food. Priority Health recently announced the program that’s using food-as-medicine to transform healthy lives in southeast Michigan. All that, plus the Flava of the Week about Current Health’s State of Care at Home report. What does it say about the opportunities and challenges for health system leaders to explore the fr...
2023 Predictions Series: Jared, Zain & James
January 03, 2023 09:15 - 36 minutes - 33.1 MBThe 2023 Predictions Series wraps up with Jared, Zain, and James offering their top 6 predictions for consumer transformation in the new year and beyond, followed by a lightning round of movers and shakers. Which trends are capturing their attention, which players do they think will make big moves, and will the sky keep falling? All that, plus the Flava of the Week about the breakthrough for real change. How will we bury the age-old excuses and have a more productive dialogue about improvi...
2023 Predictions Series: Paul Keckley & Chris Hemphill
December 27, 2022 09:15 - 31 minutes - 28.6 MBThe 2023 Predictions Series continues with Paul Keckley, Managing Editor of the Keckley Report, and Chris Hemphill, Sr. Director of Commercial Intelligence at Woebot Health. Paul and Chris take us all across the landscape to discuss how they expect hospitals and health systems to respond to financial pressures and calls to become more consumer-centric. How can we be more courageous with tackling public policy, bias in healthcare data, and the mental health of our nation? All that, plus the ...
2023 Predictions Series: Jane Sarasohn-Kahn & Amy Heymans
December 20, 2022 09:30 - 41 minutes - 38.4 MBThe 2023 Predictions Series continues with health economist Jane Sarasohn-Kahn, and Amy Heymans, chief design officer for UnitedHealthcare. How are health systems, health plans, and disruptors addressing the calls to become more consumer-centric, and where should YOU be looking next? All that, plus the Flava of the Week about new data from Epic Research on how telehealth visits don’t require in-person visits. How can we use this data to support the creation of consumer-first products and s...
2023 Predictions Series: Sara Vaezy & Barbara Casey
December 13, 2022 09:15 - 34 minutes - 31.6 MBSara Vaezy from Providence and Barbara Casey from Pixel Health kick off the 2023 Predictions Series to share their perspectives on what's coming for consumer transformation. They share how both traditional providers and disruptors are addressing the calls to become more consumer-centric, and what it all means for the industry and those whom we’re serving. All that, plus the Flava of the Week about Almond, a startup that’s looking to modernize the OB/GYN experience. What does their membersh...
Geonetric, Tweet Chats, and Consumer Health's Bleeding Edge
December 06, 2022 09:15 - 35 minutes - 32.5 MBBen Dillon guides us through Geonetric’s Consumer Health Survey and shares what the data says about consumers' preferences for engaging with providers. You’ll want to hear Ben’s takeaways from the research, what he would do as a marketing leader, and where he expects consumer transformation to be in the next 24 months. Spoiler alert: A lot of exciting thing are happening when it comes to digital consumer health, but they’re still happening at the bleeding edge and need to become more mainstr...
ChenMed’s CMIO On How Tech Enables Transformative Care
November 29, 2022 09:15 - 22 minutes - 20.8 MBDr. Daniel Guerra, Chief Medical Information Officer at ChenMed, describes how technology enables ChenMed’s vision for transformative care. He gives a behind-the-scenes look at InTuneHealth, a tech-forward value based care model that focuses on helping older adults who are on the go to stay healthy. All that, plus the Flava of the Week about Best Buy’s Geek Squad taking its talents into the home to connect remote patient monitoring devices with hospitals. What might happen as retailers rol...