Flycast Partners: Technology Buzz
315 episodes - English - Latest episode: over 2 years ago - ★★★★★ - 6 ratingsThis technology podcast explores the newest tools, solutions, industry trends, and current best practices in the world or IT. Whether you are a pro or new to Enterprise Service Management, hear from certified IT experts as they share real process-driven techniques for improving service delivery, the customer experience, and digital transformation.
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Episodes
IT Acronyms
October 16, 2018 04:00 - 15 minutes - 7.23 MBThere are so many acronyms period, especially in the IT industry! How do you remember them? Listen to this podcast with ITIL Guru Chuck Spencer and a few Flycast Partners Sales Engineers discussing popular acronyms and what they mean.
What is Digital Transformation?
October 09, 2018 04:00 - 11 minutes - 5.21 MBWhat is digital transformation and why is everyone talking about it? Listen to this in depth discussion with ITIL Guru Chuck Spencer to find out more about it!
KPIs, Metrics, and CSFs
October 02, 2018 04:00 - 9 minutes - 4.66 MBKPIs, metrics, and CSFs are all related. But how and what do they mean?? Listen to this podcast to find out!
Service Request or Incident Request?
September 25, 2018 04:00 - 8 minutes - 4.21 MBWhat is the difference between a service request or incident request? Believe it or not, most people are confused by the two. ITIL Guru Chuck Spencer breaks it down!
Process v Tool: Which Comes First?
September 18, 2018 04:00 - 14 minutes - 6.73 MBOne of the most heated debates in the IT industry is which comes first the process or the tool? Do you need to have processes in place first or do you need the software first? Our ITIL Guru Chuck Spencer and Sales Engineer Kyle Hamilton battle it out!
New Version of ITIL Coming Soon; What Does This Mean?
September 11, 2018 04:00 - 8 minutes - 4.06 MBThere is a new version of ITIL coming out! What does this mean for your current certification? What does a new version being released mean for the IT industry? Listen to this episode to find out!
ITIL Training: Is Virtual or In Class Better?
September 04, 2018 04:00 - 8 minutes - 3.76 MBIs getting ITIL certified easier with a virtual instructor or a physical one? ITIL Guru Chuck Spencer is back to discuss ITIL training and how to get the most out of it. He is also instructing a remote ITIL training course September 24-28th. Visit FlycastPartners.com for more information!
What Are The Most Significant Needs In The ITAM/ITSM Industry?
August 28, 2018 04:00 - 10 minutes - 4.88 MBToday, Flycast Partners' Sales Engineer, Kyle Hamilton, joins us to discuss the most important needs he sees businesses struggle with in the IT Asset/Service Management industry. Listen today for some key insights!
What Is Professional Services And How Does It Help?
August 21, 2018 04:00 - 6 minutes - 3.14 MBToday, Flycast Partners CTO, Bill Auvil, and Director of Professional Services, Evans Martin, join the podcast to discuss what professional services is and what it can do for your business. Research has proven that when professional services is involved, it cuts down substantially on the time spent on a project. Listen to this episode now!
What Are The Biggest Pain Points In The IT Industry?
August 14, 2018 04:00 - 5 minutes - 2.66 MBToday, we have Dean Pierce,a Flycast Partners consultant, discuss the biggest pain points in the IT industry. He works face to face with customers everyday and is able to see where they usually need the most help in. Listen to this episode for valuable tips!
A Day In The Life Of A Business Development Representative
August 07, 2018 04:00 - 10 minutes - 4.7 MBIf you are in the IT world, chances are you already know what a Business Development Representative is. How do BDRs at Value Added Resellers operate? Listen to this episode to understand the BDR perspective of the IT industry.
What Is The Current State Of IT Operations Management?
July 31, 2018 04:00 - 15 minutes - 7.09 MBSales Engineer Bobby McCullough and Rich Longo discuss the current state of IT operations management and the solution. They explain how important ITOM is and how it can really help your organization. Hit the play button!
Which ITSM Tool Is Best For Your Business?
July 24, 2018 04:00 - 9 minutes - 4.29 MBITIL Guru Chuck Spencer has helped hundreds of companies select which IT Service Management tool would be the best fit for their business. In this episode, Chuck and Rich Longo will discuss how you can go about picking the best ITSM solution that best fits your organizations' needs.
Nascar Pit Stops and IT Service Management Processes
July 17, 2018 04:00 - 9 minutes - 4.48 MBHow are Nascar pit stops and IT service management processes related? Listen to this Flycast Partners podcast as Rich Longo and Chuck Spencer discuss it!
What is the ITIL Service Life Cycle?
July 10, 2018 04:00 - 11 minutes - 5.24 MBRich Longo and Chuck Spencer of Flycast Partners sit down to discuss ITIL Guru Chuck Spencer's past in ITIL and why the ITIL Service Life Cycle is so important. Chuck will be doing a five-part webinar series where he dives into each stage of the ITIL Service Life Cycle.