Service Request or Incident Request?
Flycast Partners: Technology Buzz
English - September 25, 2018 04:00 - 8 minutes - 4.21 MB - ★★★★★ - 6 ratingsTechnology Education How To itil it service management itil service life cycle itsm it services esm it podcast information technology Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Process v Tool: Which Comes First?
Next Episode: KPIs, Metrics, and CSFs
What is the difference between a service request or incident request? Believe it or not, most people are confused by the two. ITIL Guru Chuck Spencer breaks it down!