Dive artwork

Dive

39 episodes - English - Latest episode: 4 days ago -

This is a podcast covering training topics and experiences related to new convenience store sales associates that others in your store don't have time to cover. So, dive right in and learn about your job and how things work in the industry.

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Episodes

An Essential Guide to Health and Safety in Our Convenience Store

March 24, 2024 11:19 - 10 minutes - 9.26 MB

In this episode, we'll journey into the cornerstone of our daily operations: health and safety. 

Fraud Fighters Assemble! Protecting Our Stores, Protecting Our Community

March 17, 2024 11:36 - 18 minutes - 17.3 MB

In this Fraud Fighter bootcamp edition, we're not just cashiers—we're the guardians of the restricted aisles! We're here to learn how to spot those who try to bypass the rules when it comes to age-restricted products—think smokes, booze, and lottery tickets. 

Company Policies and Best Practices

March 10, 2024 10:50 - 16 minutes - 15.3 MB

In this episode, we'll dive into the serious business of selling age-restricted products. No, I'm not talking about those dusty DVDs in the back corner – we're talking about the stuff that requires an ID check: tobacco, alcohol, lottery tickets, you name it. 

Harnessing Technology for Responsible Service: A Guide for Convenience Store Associates

March 03, 2024 11:37 - 18 minutes - 16.7 MB

In this episode, we're embarking on a tech-savvy journey into age verification, a cornerstone of responsible retailing, especially regarding restricted-age products. 

Navigating the Waters of Customer Interaction

February 25, 2024 11:18 - 15 minutes - 14.3 MB

In this episode, we're embarking on an important journey through the landscape of customer interactions, especially regarding handling age-restricted products. 

Legal Framework and ID Verification: Mastering the Gatekeeper Role

February 18, 2024 12:16 - 20 minutes - 18.8 MB

In this episode, let's dive into the nitty-gritty of our legal responsibilities and the art of ID verification. 

Introduction to Restricted-Age Products

February 11, 2024 12:01 - 20 minutes - 19.1 MB

In this episode, we're diving into restricted-age products, a critical aspect of our day-to-day operations in the convenience store realm. 

Unlocking the Mysteries of Inventory Reconciliation

February 04, 2024 12:05 - 18 minutes - 17.3 MB

In this episode, we will journey through the riveting world of inventory reconciliation! Yes, you heard right – riveting. 

Navigating the Maze of Inventory Discrepancies

January 28, 2024 15:45 - 20 minutes - 18.6 MB

In today's episode, we will focus on identifying discrepancies between what we think we have in our convenience stores and what's on the shelves. 

Mastering Stock Checks and Audits for Accurate Inventory

January 21, 2024 12:38 - 18 minutes - 17.2 MB

This episode will cover mastering stock checks and audits for accurate inventory. 

Introduction to Inventory Management Software and Tools

January 14, 2024 15:46 - 21 minutes - 19.5 MB

In this episode, we're going to dive into a topic that is a game-changer in the world of inventory management for convenience stores – inventory management software and tools. 

Inventory Control Processes for Sales Associates

January 07, 2024 17:05 - 18 minutes - 17.3 MB

In this episode, we'll explore the critical aspects of inventory control processes and how they impact our daily operations.

Introduction to Inventory Management for Convenience Store Sales Associates

December 31, 2023 17:07 - 16 minutes - 14.9 MB

I'm thrilled to welcome you to this training episode on "Introduction to Inventory Management," tailored specifically for our convenience store Sales Associates. 

Mastering Upselling and Cross-Selling Techniques: A Comprehensive Review and Assessment

December 24, 2023 12:32 - 21 minutes - 19.7 MB

This episode will be a comprehensive review, practice, and assessment session on upselling and cross-selling techniques. 

Handling Objections and Closing the Sale in Upselling and Cross-Selling

December 17, 2023 11:45 - 26 minutes - 24.5 MB

Today, we're diving into an essential aspect of our craft: handling objections and sealing the deal regarding upselling and cross-selling. 

Mastering Cross-Selling Techniques

December 10, 2023 05:25 - 14 minutes - 13.3 MB

This episode aims to equip you with the knowledge and skills needed to become masters of cross-selling, enhance your customers' shopping experience, and boost sales.

The Art of Upselling: Elevating Your Sales Game

December 03, 2023 12:35 - 15 minutes - 14.3 MB

Today, we're diving deep into the world of upselling techniques. We'll explore how to identify upselling opportunities, introduce complimentary items, practice upselling higher-priced or larger quantity items, and even hold a feedback and critique session. 

First Shift: Tales from Aisle Five

November 26, 2023 19:37 - 40 minutes - 37 MB

In this episode, I decided to change things up. As someone who grew up reading, I have always enjoyed stories. I decided to share a fiction story with you. Please rate this episode if you like this format so I can produce more content like this.   

Effective Communication for Sales: Mastering Upselling and Cross-Selling Strategies

November 19, 2023 15:45 - 17 minutes - 16 MB

Today, we're diving into the art of effective communication, focusing on upselling and cross-selling strategies. You'll learn how to engage customers, build trust, and enhance their shopping experience through the power of your words.

Mastering the Art of Listening and Observing in Sales

November 12, 2023 11:54 - 12 minutes - 11.5 MB

The power of listening and observing constantly gets understated. Yet, these skills are pivotal in refining our sales techniques, particularly when it comes to upselling and cross-selling. This episode is designed to delve deep into the artistry behind these skills and how they can be harnessed to elevate our customer service and store performance.

Sales Techniques: Upselling and Cross-Selling Strategies for Convenience Store Associates

November 05, 2023 11:50 - 15 minutes - 14.7 MB

In this episode, we will cover how to effectively employ sales techniques for upselling and cross-selling. 

Certification Store Operation - Point-of-Sale Systems and Cash Handling

October 29, 2023 11:45 - 19 minutes - 17.7 MB

You've completed the training on Point-of-Sale (POS) Systems and Cash Handling. This episode will help you evaluate your understanding and skills in these critical areas of store operation.

Mastering Security and Loss Prevention: A Guide for Convenience Store Sales Associates

October 22, 2023 16:02 - 1 hour - 56.4 MB

This comprehensive episode will explore safeguarding your store's assets, ensuring customer safety, and preventing losses. 

Mastering Point-of-Sale System Troubleshooting

October 15, 2023 11:53 - 40 minutes - 36.8 MB

In this episode, we'll walk you through common P. O. S. system issues, basic troubleshooting steps, and when to call for support. Plus, we'll throw in some real-world practice scenarios to sharpen your troubleshooting skills. 

Mastering Refunds and Exchanges Continued

October 08, 2023 17:24 - 26 minutes - 24.4 MB

Welcome back to the second part of our guide on handling refunds and exchanges. In this session, we will delve deeper into some crucial aspects of this topic. 

Mastering Refunds and Exchanges: A Guide for Convenience Store Sales Associates

October 01, 2023 15:19 - 39 minutes - 36.4 MB

In this episode, we'll explore the ins and outs of refunds and exchanges, emphasizing the importance of adhering to store policies and providing excellent customer service.

Ensuring Transaction Accuracy in Point-of-Sale

September 24, 2023 19:40 - 27 minutes - 25.5 MB

In the world of retail, precision is paramount. Accurate transactions maintain customer trust and ensure the store's financial health. Let's delve into the key aspects of transaction accuracy and explore practical exercises to sharpen your skills.

Mastering Cash Handling: A Sales Associate's Guide to Financial Integrity

September 17, 2023 11:01 - 19 minutes - 17.9 MB

In this comprehensive episode, we'll delve into the intricacies of accurate cash handling and its paramount importance in the smooth functioning of your store. 

Mastering Point-of-Sale Systems: A Convenience Store Sales Associate's Guide

September 10, 2023 11:28 - 51 minutes - 47.5 MB

Let's dive into the essentials of Point-of-sale systems, from hardware and software components to common transaction types and troubleshooting, and discover how being a POS pro can elevate your Convenience Store Sales Associate role.

Customer Service Excellence

September 03, 2023 17:24 - 43 minutes - 40.1 MB

In this episode, we'll dive into the art of customer service excellence, exploring effective communication, addressing complaints, nurturing relationships, and more.

The Art of Product Knowledge Mastery

August 27, 2023 16:00 - 31 minutes - 28.7 MB

This episode delves into the core principles of product knowledge, navigating common challenges, and the distinctive benefits of thriving in the convenience store industry.

Introduction to Convenience Store Operations for Sales Associates

August 20, 2023 22:18 - 46 minutes - 42.6 MB

In this episode, I'll provide an introduction to convenience store operations for new employees and sales associates. 

The Fool Didn't Know It Was Impossible, So He Did It

August 13, 2023 10:57 - 26 minutes - 24.1 MB

In this episode, I talk about who I am, what C-Store Center is, who it is for, and how it is meant to work. 

EPISODE 6: TOM + BETH

May 26, 2020 04:00 - 26 minutes - 23.9 MB

Hilarious stories to lighten the mood.

EPISODE 5: BUBBA + JOEY

May 20, 2020 05:30 - 29 minutes - 27.3 MB

An episode about home.

EPISODE 4: LISA + SHANE

April 28, 2020 06:00 - 25 minutes - 23.8 MB

Stories about when we could cross borders with ease.

AOIBHEANN + HANNAH

April 20, 2020 05:00 - 23 minutes - 21.5 MB

Stories about when we used to be able to go to work, remember those days?

LEE, LUKE + MEGAN

April 14, 2020 06:05 - 30 minutes - 28.3 MB

Stories about survival with Lee, Luke + Megan (18+)

SCOTT + MAGGIE

April 03, 2020 03:00 - 35 minutes - 32.8 MB

Dive is a podcast chock full of live stories from around the world. Told on a stage in Queenstown, New Zealand at local bar, Yonder, Dive highlights the yarns from these monthly live events. Each event hosts 4-7 story tellers from around the world, telling personally lived tales to a full audience. Each month has a theme that the stories are based on. Dive is a podcast that allows these stories to be listened to at home, in the shower, while cooking dinner, etcetera, etcetera! Each ...