Latest Restaurant podcast Podcast Episodes
Compassion in the Culinary Industry with Jen Heidinger-Kendrick
Give an Ovation: The Restaurant Guest Experience Podcast - March 07, 2024 07:00 - 16 minutes ★★★★★ - 4 ratingsOur episode today is a heartfelt conversation with the powerhouse behind Giving Kitchen, where we uncover the incredible journey that led Jen from personal tragedy to the founding of an organization that's the embodiment of hope for food service workers facing crisis. Through Giving Kitchen, Jen...
Making It Cool To Care with Brian Klinger
Give an Ovation: The Restaurant Guest Experience Podcast - March 04, 2024 07:00 - 19 minutes ★★★★★ - 4 ratingsSend us a Text Message. Ever wonder how Chick-fil-A became a byword for customer service excellence? Brian Klinger from Comcast joins us to unravel the secrets behind blending technology with the human touch to create unforgettable restaurant experiences. We discuss common industry challenges,...
Leading Modern Restaurant Employees with Sam Fauser
Give an Ovation: The Restaurant Guest Experience Podcast - February 05, 2024 07:00 - 22 minutes ★★★★★ - 4 ratingsSend us a Text Message. Is leadership an art or a science? Sam Fauser, the guru of team training and development who's left a mark on Domino’s and NASCAR, joins us to explore this intriguing terrain. Together, we pull back the curtain on the evolution of leadership, challenging long-standing my...
The Science Behind Location, Location, Location with Max Sheets
Give an Ovation: The Restaurant Guest Experience Podcast - February 01, 2024 07:00 - 19 minutes ★★★★★ - 4 ratingsSend us a Text Message. In this episode, Max Sheets, Founder & CEO of Chick N Max, peels back the curtain on melding cutting-edge data analytics and AI with the indispensable art of site visits to pinpoint the perfect spot for a thriving restaurant. Whether it's the buzz in the kitchen or the w...
From Star Power to Staying Power with Andy Hooper of Hart House
Give an Ovation: The Restaurant Guest Experience Podcast - January 29, 2024 07:00 - 22 minutes ★★★★★ - 4 ratingsSend us a Text Message. This episode has a lot of... hart. Discover the art of building a brand that shines on its own, even when it's linked to the dazzle of a celebrity like Kevin Hart. Join us as Andy Hooper, CEO of Hart House, opens up about the delicate dance of leveraging star attractio...
Serving California Food in Alabama with Jennifer Ryan
Give an Ovation: The Restaurant Guest Experience Podcast - January 24, 2024 22:00 - 20 minutes ★★★★★ - 4 ratingsSend us a Text Message. Jennifer Ryan is the restaurateur behind BlueRoot, a seemingly rare example of healthy, tasting eating in Alabama. She's also the Co-Founder and CEO of Croux, an online marketplace that connects vetted talent with flexible work opportunities. On this episode, Jennifer...
Navigating a Lifetime of Achievement in the Food Industry With Carin Stutz
Give an Ovation: The Restaurant Guest Experience Podcast - January 18, 2024 07:00 - 25 minutes ★★★★★ - 4 ratingsSend us a Text Message. Prepare to be enlightened by Carin Stutz, a hospitality giant whose restaurant industry experience serves as the backbone of today's conversation. Her tenure at the helm of industry giants like Wendy's and Applebee's has made her a veritable oracle of career wisdom. For ...
The Secret Ingredients to Creating Memorable Dining with Michael McHenry
Give an Ovation: The Restaurant Guest Experience Podcast - January 16, 2024 07:00 - 21 minutes ★★★★★ - 4 ratingsSend us a Text Message. Tune in to this week's episode with Michael McHenry, the mastermind behind The McHenry Group, as he joins us to unravel the intricacies of curating dining experiences that linger after the last bite. Michael shares his creative journey, revealing the fusion of tradition ...
Mastering the Art of Hospitality With David Doty
Give an Ovation: The Restaurant Guest Experience Podcast - January 11, 2024 06:00 - 17 minutes ★★★★★ - 4 ratingsSend us a Text Message. Uncover the secrets behind the scenes of the restaurant world with David Doty, the financier turned hospitality expert. Our conversation peels back the curtain on the meticulous craft of curating a five-star guest experience, revealing the heart and soul that transform a...
Revolutionizing the Guest Experience With Eric Knott
Give an Ovation: The Restaurant Guest Experience Podcast - January 09, 2024 07:00 - 20 minutes ★★★★★ - 4 ratingsSend us a Text Message. Unlock the secrets behind the fast-food revolution with Eric Knott, COO of PDQ, as we discuss the art of enhancing the guest experience in the bustling restaurant industry. Learn how PDQ's dedication to quality goes beyond mouthwatering meals, delving into the heart of t...
Grilling up Top-Tier Customer Service With Laura Rea Dickey
Give an Ovation: The Restaurant Guest Experience Podcast - January 04, 2024 07:00 - 17 minutes ★★★★★ - 4 ratingsSend us a Text Message. Discover the secret sauce behind creating an unforgettable guest experience with Laura Ray Dickey, the CEO of Dickey's BBQ Pit. Dickey's BBQ is a legacy brand that began in 1941. In this episode, Laura pulls back the curtain on what it takes to serve up mouthwatering bar...
Cereal, Content, and Creativity with Chris Burns
Give an Ovation: The Restaurant Guest Experience Podcast - January 02, 2024 07:00 - 21 minutes ★★★★★ - 4 ratingsSend us a Text Message. Unlock the secrets of social media stardom with Cereal Killerz Kitchen Owner, Chris Burns. Chris dishes out the recipe for creating content that not only tickles the taste buds but also captures the hearts of over a million followers. Step into the vibrant hustle of Las...
Harmonizing Taste and Tech With Jordan Cusner
Give an Ovation: The Restaurant Guest Experience Podcast - December 28, 2023 08:00 - 18 minutes ★★★★★ - 4 ratingsSend us a Text Message. Step into the dynamic world of hospitality as Jordan Cusner shares how he transitioned from musician to lawyer, and now guest insights as he executes enhanced dining experiences with data-driven creativity. Jordan reveals his philosophy on cultivating ideas and reflects ...
Parking Lot Pop-Up to Fast Casual Success With Bill Phelps and Arman Oganesyan
Give an Ovation: The Restaurant Guest Experience Podcast - December 21, 2023 06:00 - 23 minutes ★★★★★ - 4 ratingsSend us a Text Message. Get ready because this week's episode dives into the booming industry of fast casual fried-chicken as we chat with Dave's Hot Chicken's powerhouse duo: Co-Founder/CBO Arman Oganesyan and CEO Bill Phelps. Arman's marketing ingenuity and Bill's strategic eye have catapulte...
Celebrating 250 Episodes with Five Industry Experts
Give an Ovation: The Restaurant Guest Experience Podcast - December 18, 2023 07:00 - 45 minutes ★★★★★ - 4 ratingsSend us a Text Message. Welcome to our milestone 250th episode of the Give an Ovation podcast, where we have assembled an all-star panel of industry experts: 🎙 Kelly MacPherson, Union Square Hospitality Group 🎙 Shawn P. Walchef, Cali BBQ Media 🎙 David "Rev" Ciancio, Handcraft Burgers and Brew,...
Exploring Mental Health and Leadership in the Workplace with Dan Simons
Give an Ovation: The Restaurant Guest Experience Podcast - December 11, 2023 07:00 - 17 minutes ★★★★★ - 4 ratingsSend us a Text Message. Strap in as we journey through an insightful conversation with Dan Simons, Founder and Co-owner of Farmers Restaurant Group. As a leader in the business world, he underlines the importance of striking a balance – pushing employees to achieve their goals while also ensuri...
The Duality of Dining and Entertainment with Dale Schwartz
Give an Ovation: The Restaurant Guest Experience Podcast - December 07, 2023 07:00 - 14 minutes ★★★★★ - 4 ratingsSend us a Text Message. Imagine dining in a world-class restaurant and, as an added bonus, enjoying a lively game of bowling or bocce right there. That's the winning recipe Dale Schwartz, Founder and CEO of Pinstripes, brings to the table. From his journey as a visionary entrepreneur to the inc...
Inclusive Leadership: Transforming the Restaurant Industry with James Pogue
Give an Ovation: The Restaurant Guest Experience Podcast - December 04, 2023 07:00 - 20 minutes ★★★★★ - 4 ratingsSend us a Text Message. Experience a revealing conversation as we delve into the intricate world of diversity, inclusion, and belonging (DIB) in the restaurant industry with Dr. James Pogue. You'll gain a new appreciation for the importance of DIB and its role in enhancing productivity, ignitin...
Unveiling the Recipe for Restaurant Expansion with Gus Malliaras
Give an Ovation: The Restaurant Guest Experience Podcast - November 30, 2023 08:00 - 20 minutes ★★★★★ - 4 ratingsSend us a Text Message. Get ready to feast on some delicious insights as we sit down with Gus Malliaris, the genius behind Detroit Wing Company and its rise from a singular location to 31 thriving branches. We unwrap the secrets behind Gus's success underscoring the power of customer experien...
Customer Loyalty in a Competitive Industry With Joe Fontana
Give an Ovation: The Restaurant Guest Experience Podcast - November 27, 2023 07:00 - 22 minutes ★★★★★ - 4 ratingsSend us a Text Message. Meet Joe Fontana, the charismatic owner of a successful chicken sandwich restaurant, Fry the Coop. With an unwavering commitment to enhancing the guest experience, Joe reveals how he's carved out a successful niche within the bustling chicken industry. We tackle the tou...
Setting the Table for Success in Brand Expansion With Troy Hooper
Give an Ovation: The Restaurant Guest Experience Podcast - November 20, 2023 07:00 - 18 minutes ★★★★★ - 4 ratingsSend us a Text Message. Join us as we sit down with Troy Hooper, CEO of Hot Pallet America, the parent company of dining phenomenon, Pepper Lunch, and dive into the unique experience that sets them apart. Troy shares not only the intriguing locations of these restaurants but also his perspectiv...
Behind the Scenes of a Successful Restaurant Experience with Donna Josephson
Give an Ovation: The Restaurant Guest Experience Podcast - November 16, 2023 07:00 - 18 minutes ★★★★★ - 4 ratingsSend us a Text Message. Ever wonder how top restaurant brands create a guest experience that keeps customers coming back for more? Prepare to be enlightened as we sit down with Donna Josephson, CMO of Shipley's Donuts, a seasoned marketer who has worked with big names such as Chick-fil-A, Apple...
Emerging Trends and Challenges in the Restaurant Industry With Sam Oches
Give an Ovation: The Restaurant Guest Experience Podcast - November 13, 2023 07:00 - 24 minutes ★★★★★ - 4 ratingsSend us a Text Message. Ever wondered about the inner workings of the restaurant industry? Sam Oches is an award-winning editorial director of Informa's Restaurant and Food Group. Sam Oches has had his eye on the industry for quite some time and has developed an eye for exploring the factors s...
A Slice of Superior Customer Service With Deric Rosenbaum
Give an Ovation: The Restaurant Guest Experience Podcast - November 09, 2023 07:00 - 18 minutes ★★★★★ - 4 ratingsSend us a Text Message. Get ready to uncover the mysteries behind the success of Groucho's Deli, an iconic restaurant that's stood the test of time for 80 years. Deric Rosenbaum, the president of this thriving chain, joins us on the show to share his insights on a two-fold approach to innovatio...
Rethinking Restaurant Marketing With Chip Klose
Give an Ovation: The Restaurant Guest Experience Podcast - November 06, 2023 07:00 - 16 minutes ★★★★★ - 4 ratingsSend us a Text Message. Are you ready to revolutionize the way you perceive restaurant marketing? Join us as we turn the tables with the brilliant author and consultant, Chip Klose. We pick his brain about his game-changing book, 'Restaurant Marketing Mindset.' This is not just another marketin...
Keeping The Human Touch with Andrew Simmons
Give an Ovation: The Restaurant Guest Experience Podcast - November 01, 2023 23:00 - 15 minutes ★★★★★ - 4 ratingsSend us a Text Message. Ready for a story of resilience and innovation in the restaurant industry? Join us as we sit down with Andrew Simmons, the dynamic CEO of Mama Ramona's Pizzeria. Andrew shares his rollercoaster journey, from buying the business right before the pandemic, navigating throu...
Leading and Evolving Successful Restaurant Brands with G.J. Hart
Give an Ovation: The Restaurant Guest Experience Podcast - October 30, 2023 06:00 - 22 minutes ★★★★★ - 4 ratingsSend us a Text Message. What does it take to lead successful brands like Red Robin, Torchy's Tacos, California Pizza Kitchen, and Texas Roadhouse? G.J. Hart, current CEO of Red Robin, breaks it down for us, stressing the importance of remaining true to the essence of the brand while testing cha...
Reimagining the Future of Food with Benjamin Kaplan
Give an Ovation: The Restaurant Guest Experience Podcast - October 26, 2023 06:00 - 25 minutes ★★★★★ - 4 ratingsSend us a Text Message. Have you ever wondered how plant based food can serve the growing global demand for burgers? Join Zack Oates as he sits down with Benjamin Kaplan, co-founder and CEO of Plant Burger, who shares his fascinating journey into the world of plant-based cuisine. From his perso...
Transforming the Restaurants of Tomorrow with Andy Freivogel
Give an Ovation: The Restaurant Guest Experience Podcast - October 23, 2023 06:00 - 19 minutes ★★★★★ - 4 ratingsSend us a Text Message. Andy Freivogel is the Co-Founder and CEO of Science On Call, a restaurant tech platform that provided 24/7 support with either a call or text. On this episode, Andy unveils the magic of technology - from POS to delivery platforms - that simplifies restaurant operations ...
Unlocking the Secrets of Customer Loyalty with Danny Snow
Give an Ovation: The Restaurant Guest Experience Podcast - October 19, 2023 06:00 - 18 minutes ★★★★★ - 4 ratingsSend us a Text Message. Danny Snow is part of a Disney-centric family with extensive experience at Walt Disney World perfecting his customer loyalty expertise. After earning an MBA in Business, he became the Director of Marketing at Snow & Associates, Inc., contributing to its growth as a leadi...
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