Behind the Scenes of a Successful Restaurant Experience with Donna Josephson

Give an Ovation: The Restaurant Guest Experience Podcast

English - November 16, 2023 07:00 - 18 minutes - 12.6 MB - ★★★★★ - 4 ratings
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Previous Episode: Emerging Trends and Challenges in the Restaurant Industry With Sam Oches

Next Episode: Setting the Table for Success in Brand Expansion With Troy Hooper

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Ever wonder how top restaurant brands create a guest experience that keeps customers coming back for more? Prepare to be enlightened as we sit down with Donna Josephson, CMO of Shipley's Donuts, a seasoned marketer who has worked with big names such as Chick-fil-A, Applebee's, Wendy's, and McAllister's. Donna lays bare the common pitfalls marketers often stumble into in the restaurant industry and emphasises the vital role of a partnership between marketers and operators in delivering a memorable guest experience.

On this episode, you'll learn from Donna about:

Addressing diverse needs of guests Importance of emotional connection Rapid innovationMore!

Thanks, Donna!