Customer Loyalty in a Competitive Industry With Joe Fontana

Give an Ovation: The Restaurant Guest Experience Podcast

English - November 27, 2023 07:00 - 22 minutes - 15.3 MB - ★★★★★ - 4 ratings
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Previous Episode: Setting the Table for Success in Brand Expansion With Troy Hooper

Next Episode: Unveiling the Recipe for Restaurant Expansion with Gus Malliaras

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Meet Joe Fontana, the charismatic owner of a successful chicken sandwich restaurant, Fry the Coop. With an unwavering commitment to enhancing the guest experience, Joe reveals how he's carved out a successful niche within the bustling chicken industry. We tackle the tough topic of survival in a cut-throat market and the ever-changing restaurant industry trends.

On this episode, you'll learn from Joe about:

Timeless menu itemsNurturing strong community connectionsTackling customer complaints head onMore!

Thanks, Joe!