A Slice of Superior Customer Service With Deric Rosenbaum

Give an Ovation: The Restaurant Guest Experience Podcast

English - November 09, 2023 07:00 - 18 minutes - 12.6 MB - ★★★★★ - 4 ratings
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Previous Episode: Rethinking Restaurant Marketing With Chip Klose

Next Episode: Emerging Trends and Challenges in the Restaurant Industry With Sam Oches

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Get ready to uncover the mysteries behind the success of Groucho's Deli, an iconic restaurant that's stood the test of time for 80 years. Deric Rosenbaum, the president of this thriving chain, joins us on the show to share his insights on a two-fold approach to innovation and the significance of open platforms.

On this episode, you'll learn from Deric about:

Customer engagement Using feedback to redirectCompatible traditional and progressive guest experience tacticsMore!

Thanks, Deric!