Latest Reinventingretail Podcast Episodes
Reinventing Retail 47: Retail in 3D
Reinventing Retail - August 27, 2019 21:07 - 10 minutes ★★★★★ - 14 ratingsIn this episode we talk with Morin Sarenio of CGTrader, a company of 2-million designers that’s providing retailers with immersive augmented reality that lets customers try products online before they buy them. That means better customer experience, fewer returns, and major savings on reverse lo...
Reinventing Retail 46: #NoFilter: Authentic Videos are the Future of Experiential Retail
Reinventing Retail - July 26, 2019 19:53 - 14 minutes ★★★★★ - 14 ratingsWe’re joined by Dave Dabbah of Agora.io, an API platform that’s bringing peer-to-peer video to retailers and fashion brands. To date, retailers have been cautious with live product broadcasts, but a wealth of opportunity exists to connect with customers, build their brands, and significantly inc...
Reinventing Retail 45: Giving Customers the Velvet Rope Treatment
Reinventing Retail - July 11, 2019 16:28 - 15 minutes ★★★★★ - 14 ratingsToday's customers are bombarded by offers from a wide range of companies that want their business. But when offers are targeted and truly exclusive - delivered with pinpoint accuracy to ideal buyers - they can stand out from competing offers and generate a much greater sense of brand loyalty. ...
Reinventing Retail 44: Protecting the Purchase
Reinventing Retail - June 10, 2019 17:02 - 10 minutes ★★★★★ - 14 ratingsThis week on the podcast we chat with Chinedu Eleanya, founder and CEO of Mulberry, a startup that’s transforming the standard warranty industry with plugins and APIs that allow rapid, secure, and real-time solutions for brands to launch, manage, and monetize warranty programs.
Reinventing Retail 43: The real MVC
Reinventing Retail - May 14, 2019 21:00 - 13 minutes ★★★★★ - 14 ratingsIn this episode, we’re joined by Udayan Bose from NetElixir, a retail search market firm specializing in getting a deeper understanding of consumer behavior and the paths that retail’s Most Valuable Customers (MVCs) take to purchase—helping retailers engage with them in the right time and place ...
Reinventing Retail 42: Thank you Mr. Robot
Reinventing Retail - April 26, 2019 17:42 - 11 minutes ★★★★★ - 14 ratingsIn this episode, we catch up with our friends at Bond, a company that specializes in robotic handwritten notes. Hear how they serendipitously stumbled into retail and how their notes are giving brands the power to meet one of the industry’s biggest challenges: providing personalized experiences ...
Reinventing Retail 41: Retail Masterbuilders Ignoring the Shiny Objects
Reinventing Retail - April 12, 2019 18:53 - 17 minutes ★★★★★ - 14 ratingsWith so much glitter in the retail tech space it’s hard to see where the gold really lies. Infor’s Doug Tiffan and Chris Field, CEO of Fieldworks, a tech PR, content and digital marketing agency based in the UK, join us to discuss how retailers can avert their eyes from the flashy tech that won...
Reinventing Retail 40: We give the people what they want!
Reinventing Retail - March 29, 2019 19:47 - 16 minutes ★★★★★ - 14 ratingsIn this episode, Josh Calixto and Matt Gunn are joined by Bill Adler, CEO of True Fit®, the retail platform that’s personalizing every touchpoint in the customer journey. Find out how True Fit has taken its initial mission to solve for the perfect garment fit, and taken the data gleaned from tha...
Reinventing Retail 39: What’s keeping retailers up at night?
Reinventing Retail - March 15, 2019 18:42 - 19 minutes ★★★★★ - 14 ratingsIn this episode, Infor Retail SVP and GM Corey Tollefson joins Jenny Reese and Josh Calixto to discuss the rise of universal item catalogs, why “coopetition” between retailers is good for business, and what retail executives should be thinking about right now.
Reinventing Retail 38: Platform Over Piecemeal
Reinventing Retail - February 21, 2019 23:28 - 14 minutes ★★★★★ - 14 ratingsIn this episode of the Reinventing Retail podcast, Infor's Matt Simonsen shares his insights from eTail West in Palm Springs, including why he believes retailers should invest in platforms over individual products from multiple vendors. He says retailers should, to quote the great Mark Twain, "p...
Reinventing Retail 37: Give me loyalty or give me death
Reinventing Retail - February 14, 2019 19:12 - 14 minutes ★★★★★ - 14 ratingsDavid Dorf of Infor and Emily Rudin of CrowdTwist join us to discuss why you don’t have to give away margin to encourage customer loyalty. They say brand loyalty is a two-way street, and retailers should reward their most valuable customers with priceless experiences that go way beyond member di...
Reinventing Retail 36: How China “Leap Frogged” the US Retail Market
Reinventing Retail - February 06, 2019 13:00 - 16 minutes ★★★★★ - 14 ratingsOn this episode of Reinventing Retail, we’re joined by Harlan Bratcher, Global Business Development Head of JD Fashion at JD.com, and Rod Sides, Vice Chairman, U.S. Retail and Distribution Leader at Deloitte. We discuss how the Chinese retail market has been able to jump a generation head of the...
Reinventing Retail 35: Has personalization gone too far?
Reinventing Retail - January 25, 2019 17:02 - 17 minutes ★★★★★ - 14 ratingsMaking the most of customer data can be a difficult proposition. Not only are retailers reluctant to change the ways they use customer data, but many consumers themselves have demonstrated an aversion to any kind of technology that clearly monitors their purchasing activity—even if the purpose o...
Reinventing Retail 34: Omni-Channel Retail: The Plight of the Store Associate?
Reinventing Retail - January 04, 2019 20:25 - 10 minutes ★★★★★ - 14 ratingsIn this episode, we’re joined by David Hogg, Sr. Principal Consultant for Converged Commerce at Infor, to discuss retail’s evolution from multi-channel to omni-channel. And while customers enjoy omni-channel shopping experiences like BOPIS, AI-powered customer service, and ship-from-store, the r...
Reinventing Retail 33: Think machine learning has nothing to do with you? Think again.
Reinventing Retail - December 18, 2018 20:18 - 10 minutes ★★★★★ - 14 ratingsIf you’ve ever used Facebook, watched an episode of Keeping up with the Kardashians, or played in a Fantasy Football league, you’re feeding data into the AI that determines what’s available in your local stores. In this episode, Doug Tiffan joins us to explore how Demand Management powered by ma...
Reinventing Retail 32: Who Says a Pit Stop Can’t be Pleasant?
Reinventing Retail - November 27, 2018 20:08 - 11 minutes ★★★★★ - 14 ratingsConvenience stores might lack the big-box buzz of larger retailers, but they have their own specific concerns to address as customer expectations continue to evolve. In this episode of Reinventing Retail, Infor's Jordan Stasi joins us to discuss the future of convenience store retailers. From ge...
Reinventing Retail 31: Never Fear, HR’s Caffeinated Unicorn Is Here!
Reinventing Retail - November 01, 2018 17:39 - 11 minutes ★★★★★ - 14 ratingsInfor’s own “caffeinated unicorn” and HR software expert, Matt Bragstad, explains why user-centered design remains at the forefront of HCM software—and how it’s helping foster trust within human resources departments, eliminate the complexities of traditional software, and make every user the ma...
Reinventing Retail 30: The Retail Apocalypse is #FakeNews
Reinventing Retail - October 16, 2018 15:30 - 15 minutes ★★★★★ - 14 ratingsIn this episode, we’re joined by IHL analysts Kelly Sayre and Jerry Sheldon to discuss the ongoing sensationalism of the so-called death of retail – and why it’s simply not true.
Reinventing Retail 29: Retail Roundup
Reinventing Retail - September 18, 2018 13:00 - 9 minutes ★★★★★ - 14 ratingsWith the advent of "cashier-less" stores like Amazon Go, tomorrow's retail shopping experience has the potential to transform in a big way--but are retailers ready? We discuss the benefits and pitfalls of adopting this exciting retail technology in its early stages.
Reinventing Retail 28: Direct Mail for the Digital Age
Reinventing Retail - August 24, 2018 15:07 - 10 minutes ★★★★★ - 14 ratingsIn this episode, Matt Gunn chats with Tom Barbaro of PebblePost, the company that invented programmatic direct mail. As most retailers have gone digital in their marketing efforts, the mailbox has become relatively vacant, clearing the way for “digitally reactive mail”—allowing retailers to reta...
Reinventing Retail 27: Stranger than fiction
Reinventing Retail - July 31, 2018 17:40 - 14 minutes ★★★★★ - 14 ratingsMatt Gunn and Puneet Mehta of msg.ai, a Silicon Valley startup focused on conversational AI, discuss how deep learning will shape the future of retail as consumers engage with brands (and their AI) to achieve more personalized, intimate shopping experiences.
Reinventing Retail 26: It Takes a Village
Reinventing Retail - July 18, 2018 17:58 - 11 minutes ★★★★★ - 14 ratingsIn this episode we chat with Tomer Tagrin, CEO and founder of Yotpo: a company out of Tel Aviv that leverages user generated content throughout the buyer journey to increase trust, social proof, and sales.
Reinventing Retail 25: Intelligence is more than AI
Reinventing Retail - June 26, 2018 19:26 - 12 minutes ★★★★★ - 14 ratingsIn this episode, we chat with Alon Waks of Kustomer and Georg Richter of the subscription retailing platform Ocean X, two up-and-coming retail technologists who are focused on the collection and proper utilization of customer data to create top-notch retail experiences. No other retail model col...
Reinventing Retail 24: Easy Come Easy Go
Reinventing Retail - June 12, 2018 15:30 - 12 minutes ★★★★★ - 14 ratingsIn this episode, Jenny Reese Potter is joined by Shannon Andrick of Alliance Data, a Fortune 500 company providing marketing and loyalty solutions through branded credit card programs, and Melissa Pegus from MPP Global, a subscription and billing platform which enables businesses to identify, ac...
Reinventing Retail 23: In Retail, You Get What You Give
Reinventing Retail - June 01, 2018 23:31 - 11 minutes ★★★★★ - 14 ratingsIn this episode we’re joined by Vineet Chaudhary, co-founder of Trendage, a fashion and technology personalization company enabling 3.5 million users to digitally mix and match clothing using avatars, AI, and a vast product database. We discuss how apps like Trendage are leveling the playing fie...
Reinventing Retail 22: Pay no Attention to the Chatbot Behind the Curtain!
Reinventing Retail - May 24, 2018 22:11 - 9 minutes ★★★★★ - 14 ratingsIn this episode, Matt Gunn and Jenny Potter talk with Justine Santa Cruz, the VP of strategic partnerships & alliances at Satisfi Labs, a company specializing in AI for customer service. We discuss how retailers can differentiate through conversational commerce and AI-powered chatbots, and how t...
Reinventing Retail 21: Swiping is so last year
Reinventing Retail - May 07, 2018 22:36 - 18 minutes ★★★★★ - 14 ratingsIn this episode, we chat with Mastercard’s SVP of Internet of Things Partnerships Stephane Wyper about the role of IoT in retail—not for the store of the future, but in real-word applications that are relevant today. From the demand for frictionless payments to growing customer adoption, the pop...
Reinventing Retail 20: If You Write It, They Will Come
Reinventing Retail - April 25, 2018 16:35 - 11 minutes ★★★★★ - 14 ratingsIn this episode hosted by Jenny Reese Potter: Investment banker, M&A expert, and contributing writer at Forbes Richard Kestenbaum discusses the evolution of retail from a banker’s perspective—and asserts that the new currency for retailers is original content. How so? The written word helps reta...
Reinventing Retail 19: High Tech = More Human: Retail Store Associates are the New Brand Ambassadors
Reinventing Retail - March 27, 2018 19:11 - 11 minutes ★★★★★ - 14 ratingsIn this episode of Reinventing Retail, Infor’s Director of Retail Strategy Matt Simonsen discusses the role of the store associate in the Golden Age of Retail, and how smart retailers are using next-gen technology to position and credentialize their staff not just as salespeople—but true brand a...
Reinventing Retail 18: From Personalization to Prediction
Reinventing Retail - March 06, 2018 17:16 - 14 minutes ★★★★★ - 14 ratingsIf retailers aim to achieve personalization at scale, it’s paramount that they not only collect colossal amounts of data – but also that they know what to do with it once they’ve got it. In this episode of Reinventing Retail, Steve White, VP of commerce strategy at SapientRazorfish, reveals why ...
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