Reinventing Retail
47 episodes - English - Latest episode: over 4 years ago - ★★★★★ - 14 ratingsWe take a look at the retail industry's future through interviews that explore emerging retail technology, shifting consumer demands, and the increasing importance of the shopper experience.
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Episodes
Reinventing Retail 47: Retail in 3D
August 27, 2019 21:07 - 10 minutes - 14.9 MBIn this episode we talk with Morin Sarenio of CGTrader, a company of 2-million designers that’s providing retailers with immersive augmented reality that lets customers try products online before they buy them. That means better customer experience, fewer returns, and major savings on reverse logistics. From Christmas trees to fashion to home goods, Sarenio says, "If you’re selling, you need AR.”
Reinventing Retail 46: #NoFilter: Authentic Videos are the Future of Experiential Retail
July 26, 2019 19:53 - 14 minutes - 20.4 MBWe’re joined by Dave Dabbah of Agora.io, an API platform that’s bringing peer-to-peer video to retailers and fashion brands. To date, retailers have been cautious with live product broadcasts, but a wealth of opportunity exists to connect with customers, build their brands, and significantly increase sales with authentic video content. From combining influencers with real life people trying products to gamification and interactive broadcasting, brands should be looking to authentic video con...
Reinventing Retail 45: Giving Customers the Velvet Rope Treatment
July 11, 2019 16:28 - 15 minutes - 20.9 MBToday's customers are bombarded by offers from a wide range of companies that want their business. But when offers are targeted and truly exclusive - delivered with pinpoint accuracy to ideal buyers - they can stand out from competing offers and generate a much greater sense of brand loyalty. In this episode, we're joined by Sai Koppala and Bill Schneider from SheerID - a marketing solution that helps retailers acquire new customers through gated exclusive offers.
Reinventing Retail 44: Protecting the Purchase
June 10, 2019 17:02 - 10 minutes - 14.5 MBThis week on the podcast we chat with Chinedu Eleanya, founder and CEO of Mulberry, a startup that’s transforming the standard warranty industry with plugins and APIs that allow rapid, secure, and real-time solutions for brands to launch, manage, and monetize warranty programs.
Reinventing Retail 43: The real MVC
May 14, 2019 21:00 - 13 minutes - 19.1 MBIn this episode, we’re joined by Udayan Bose from NetElixir, a retail search market firm specializing in getting a deeper understanding of consumer behavior and the paths that retail’s Most Valuable Customers (MVCs) take to purchase—helping retailers engage with them in the right time and place to make the most sales.
Reinventing Retail 42: Thank you Mr. Robot
April 26, 2019 17:42 - 11 minutes - 15.9 MBIn this episode, we catch up with our friends at Bond, a company that specializes in robotic handwritten notes. Hear how they serendipitously stumbled into retail and how their notes are giving brands the power to meet one of the industry’s biggest challenges: providing personalized experiences at scale.
Reinventing Retail 41: Retail Masterbuilders Ignoring the Shiny Objects
April 12, 2019 18:53 - 17 minutes - 23.5 MBWith so much glitter in the retail tech space it’s hard to see where the gold really lies. Infor’s Doug Tiffan and Chris Field, CEO of Fieldworks, a tech PR, content and digital marketing agency based in the UK, join us to discuss how retailers can avert their eyes from the flashy tech that won’t sustain them, get back to basics, and build for the future by imagining they’re building a retail enterprise from scratch.
Reinventing Retail 40: We give the people what they want!
March 29, 2019 19:47 - 16 minutes - 22.6 MBIn this episode, Josh Calixto and Matt Gunn are joined by Bill Adler, CEO of True Fit®, the retail platform that’s personalizing every touchpoint in the customer journey. Find out how True Fit has taken its initial mission to solve for the perfect garment fit, and taken the data gleaned from that personalization to offer shoppers exactly what they want way upstream of the final sale.
Reinventing Retail 39: What’s keeping retailers up at night?
March 15, 2019 18:42 - 19 minutes - 27.2 MBIn this episode, Infor Retail SVP and GM Corey Tollefson joins Jenny Reese and Josh Calixto to discuss the rise of universal item catalogs, why “coopetition” between retailers is good for business, and what retail executives should be thinking about right now.
Reinventing Retail 38: Platform Over Piecemeal
February 21, 2019 23:28 - 14 minutes - 20.6 MBIn this episode of the Reinventing Retail podcast, Infor's Matt Simonsen shares his insights from eTail West in Palm Springs, including why he believes retailers should invest in platforms over individual products from multiple vendors. He says retailers should, to quote the great Mark Twain, "put all your eggs in one basket, and then watch that basket."
Reinventing Retail 37: Give me loyalty or give me death
February 14, 2019 19:12 - 14 minutes - 20.4 MBDavid Dorf of Infor and Emily Rudin of CrowdTwist join us to discuss why you don’t have to give away margin to encourage customer loyalty. They say brand loyalty is a two-way street, and retailers should reward their most valuable customers with priceless experiences that go way beyond member discounts. Listen now to find out how Infor Loyalty powered by CrowdTwist enables retailers to connect with customers in meaningful ways, with experiences that matter to them.
Reinventing Retail 36: How China “Leap Frogged” the US Retail Market
February 06, 2019 13:00 - 16 minutes - 23 MBOn this episode of Reinventing Retail, we’re joined by Harlan Bratcher, Global Business Development Head of JD Fashion at JD.com, and Rod Sides, Vice Chairman, U.S. Retail and Distribution Leader at Deloitte. We discuss how the Chinese retail market has been able to jump a generation head of the United States in retail technology use—and what Western retailers can learn from their Chinese counterparts.
Reinventing Retail 35: Has personalization gone too far?
January 25, 2019 17:02 - 17 minutes - 24.4 MBMaking the most of customer data can be a difficult proposition. Not only are retailers reluctant to change the ways they use customer data, but many consumers themselves have demonstrated an aversion to any kind of technology that clearly monitors their purchasing activity—even if the purpose of such tracking is to improve the shopping experience. In this episode of Reinventing Retail, we're joined by Forbes contributor Richard Kestenbaum of Triangle Capital, to discuss the ways data tracki...
Reinventing Retail 34: Omni-Channel Retail: The Plight of the Store Associate?
January 04, 2019 20:25 - 10 minutes - 14.7 MBIn this episode, we’re joined by David Hogg, Sr. Principal Consultant for Converged Commerce at Infor, to discuss retail’s evolution from multi-channel to omni-channel. And while customers enjoy omni-channel shopping experiences like BOPIS, AI-powered customer service, and ship-from-store, the role of the retail store associate is getting more and more complicated. To keep up, retailers need to equip those employees with software that makes their jobs easier and more efficient. David’s solut...
Reinventing Retail 33: Think machine learning has nothing to do with you? Think again.
December 18, 2018 20:18 - 10 minutes - 14.4 MBIf you’ve ever used Facebook, watched an episode of Keeping up with the Kardashians, or played in a Fantasy Football league, you’re feeding data into the AI that determines what’s available in your local stores. In this episode, Doug Tiffan joins us to explore how Demand Management powered by machine learning affects retailers and consumers every day (whether they know it or not).
Reinventing Retail 32: Who Says a Pit Stop Can’t be Pleasant?
November 27, 2018 20:08 - 11 minutes - 16.3 MBConvenience stores might lack the big-box buzz of larger retailers, but they have their own specific concerns to address as customer expectations continue to evolve. In this episode of Reinventing Retail, Infor's Jordan Stasi joins us to discuss the future of convenience store retailers. From getting more customers into stores, to streamlining the shopping process, to hiring friendlier employees, we cover the many ways modern technology can improve the C-store customer experience.
Reinventing Retail 31: Never Fear, HR’s Caffeinated Unicorn Is Here!
November 01, 2018 17:39 - 11 minutes - 10.8 MBInfor’s own “caffeinated unicorn” and HR software expert, Matt Bragstad, explains why user-centered design remains at the forefront of HCM software—and how it’s helping foster trust within human resources departments, eliminate the complexities of traditional software, and make every user the master and commander of her own HR universe.
Reinventing Retail 30: The Retail Apocalypse is #FakeNews
October 16, 2018 15:30 - 15 minutes - 14.3 MBIn this episode, we’re joined by IHL analysts Kelly Sayre and Jerry Sheldon to discuss the ongoing sensationalism of the so-called death of retail – and why it’s simply not true.
Reinventing Retail 29: Retail Roundup
September 18, 2018 13:00 - 9 minutes - 8.48 MBWith the advent of "cashier-less" stores like Amazon Go, tomorrow's retail shopping experience has the potential to transform in a big way--but are retailers ready? We discuss the benefits and pitfalls of adopting this exciting retail technology in its early stages.
Reinventing Retail 28: Direct Mail for the Digital Age
August 24, 2018 15:07 - 10 minutes - 14.6 MBIn this episode, Matt Gunn chats with Tom Barbaro of PebblePost, the company that invented programmatic direct mail. As most retailers have gone digital in their marketing efforts, the mailbox has become relatively vacant, clearing the way for “digitally reactive mail”—allowing retailers to retarget customers at home and capture advanced analytics about buyer intent and conversion.
Reinventing Retail 27: Stranger than fiction
July 31, 2018 17:40 - 14 minutes - 19.9 MBMatt Gunn and Puneet Mehta of msg.ai, a Silicon Valley startup focused on conversational AI, discuss how deep learning will shape the future of retail as consumers engage with brands (and their AI) to achieve more personalized, intimate shopping experiences.
Reinventing Retail 26: It Takes a Village
July 18, 2018 17:58 - 11 minutes - 15.4 MBIn this episode we chat with Tomer Tagrin, CEO and founder of Yotpo: a company out of Tel Aviv that leverages user generated content throughout the buyer journey to increase trust, social proof, and sales.
Reinventing Retail 25: Intelligence is more than AI
June 26, 2018 19:26 - 12 minutes - 17.6 MBIn this episode, we chat with Alon Waks of Kustomer and Georg Richter of the subscription retailing platform Ocean X, two up-and-coming retail technologists who are focused on the collection and proper utilization of customer data to create top-notch retail experiences. No other retail model collects more customer data than the subscription service, where cadence (not speed), last-mile fulfillment, and engagement across endless channels can make or break a brand. But with so many touch point...
Reinventing Retail 24: Easy Come Easy Go
June 12, 2018 15:30 - 12 minutes - 17 MBIn this episode, Jenny Reese Potter is joined by Shannon Andrick of Alliance Data, a Fortune 500 company providing marketing and loyalty solutions through branded credit card programs, and Melissa Pegus from MPP Global, a subscription and billing platform which enables businesses to identify, acquire, and retain customers. We discuss how to gain and retain loyalty in the fragile and crowded subscription market through personalization, data science, and targeting only the customers who are tr...
Reinventing Retail 23: In Retail, You Get What You Give
June 01, 2018 23:31 - 11 minutes - 15.2 MBIn this episode we’re joined by Vineet Chaudhary, co-founder of Trendage, a fashion and technology personalization company enabling 3.5 million users to digitally mix and match clothing using avatars, AI, and a vast product database. We discuss how apps like Trendage are leveling the playing field between retailers and consumers, giving them both the tools and reciprocity to establish a two-way street when it comes to giving up personal data in return for great customer experiences.
Reinventing Retail 22: Pay no Attention to the Chatbot Behind the Curtain!
May 24, 2018 22:11 - 9 minutes - 13.7 MBIn this episode, Matt Gunn and Jenny Potter talk with Justine Santa Cruz, the VP of strategic partnerships & alliances at Satisfi Labs, a company specializing in AI for customer service. We discuss how retailers can differentiate through conversational commerce and AI-powered chatbots, and how these high-tech customer service experiences can feel simpler and more human than speaking with an actual human—especially when the AI is so advanced that customers have no idea they’re talking to a ro...
Reinventing Retail 21: Swiping is so last year
May 07, 2018 22:36 - 18 minutes - 24.8 MBIn this episode, we chat with Mastercard’s SVP of Internet of Things Partnerships Stephane Wyper about the role of IoT in retail—not for the store of the future, but in real-word applications that are relevant today. From the demand for frictionless payments to growing customer adoption, the popularity of wearables, and the convenience of self-checkout, Mastercard’s best-of-breed security and cutting-edge tech like facial recognition is getting people to trust frictionless payments—and givin...
Reinventing Retail 20: If You Write It, They Will Come
April 25, 2018 16:35 - 11 minutes - 16.3 MBIn this episode hosted by Jenny Reese Potter: Investment banker, M&A expert, and contributing writer at Forbes Richard Kestenbaum discusses the evolution of retail from a banker’s perspective—and asserts that the new currency for retailers is original content. How so? The written word helps retailers build a brand across every channel, which in turn generates traffic, and of course, revenue.
Reinventing Retail 19: High Tech = More Human: Retail Store Associates are the New Brand Ambassadors
March 27, 2018 19:11 - 11 minutes - 15.1 MBIn this episode of Reinventing Retail, Infor’s Director of Retail Strategy Matt Simonsen discusses the role of the store associate in the Golden Age of Retail, and how smart retailers are using next-gen technology to position and credentialize their staff not just as salespeople—but true brand ambassadors.
Reinventing Retail 18: From Personalization to Prediction
March 06, 2018 17:16 - 14 minutes - 20.4 MBIf retailers aim to achieve personalization at scale, it’s paramount that they not only collect colossal amounts of data – but also that they know what to do with it once they’ve got it. In this episode of Reinventing Retail, Steve White, VP of commerce strategy at SapientRazorfish, reveals why predictive analytics, machine learning, and the aggregation of contextual data are the secret to mass personalization for retail and fashion.
Reinventing Retail 17: Reinventing Retail Ft. Rent The Runway
February 15, 2018 20:54 - 19 minutes - 26.9 MBWe sat down with Rent the Runway's Hampton Catlin to discuss the state of the retail industry, and how customer experiences have been transformed by the digital age.
Reinventing Retail 16: Indeed.com’s Kevin Walker On The Evolution Of Retail Hiring
January 30, 2018 14:48 - 11 minutes - 15.9 MBRetail store associates are a staple of the American economy, but if retailers aren't hiring with modern technology, they may not be around for long. Indeed.com Sr. Director of Employer Insights explains.
Reinventing Retail 15: The Retail Apocalypse is Nothing More Than Clickbait
January 22, 2018 13:53 - 30 minutes - 42.4 MBNRF's VP of Analytics Mark Mathews discusses the false notion that retail is dead—and explains why we're actually entering a Golden Age of the industry.
Reinventing Retail 14: NRF 2018 Predictions
January 04, 2018 19:17 - 23 minutes - 32.5 MBNRF 2018 is right around the corner, and we can't wait to see what's waiting for us in NYC this year. Listen to the latest podcast from Reinventing Retail for our predictions of what's to come at Retail's Big Show.
Reinventing Retail 13: Reinventing Retail - Shoptalk Europe
November 29, 2017 14:16 - 16 minutes - 22.7 MBAre modern shopping experiences just a rehashing of the past, or is the rise of technology creating a true retail renaissance?
Reinventing Retail 12: Is Amazon a retail monopoly?
August 23, 2017 19:28 - 26 minutes - 22.9 MBDo retailers stand a chance against behemoths with endless aisles, unprecedented budgets, and global reach? Absolutely.
Reinventing Retail 11: The Future of Search
April 13, 2017 19:38 - 23 minutes - 22.5 MBWith so much still unknown about search algorithms and how they’ll affect the retail industry in the future, it’s imperative that retailers start paying attention to the evolution of visual search, voice command technology, and the item attribution strategies to optimize them now.
Reinventing Retail 10: NRF 2017 Predictions
January 10, 2017 17:13 - 25 minutes - 37.2 MBWith NRF 2017 drawing near, this podcast explores the trends we expect to see at Retail’s Big Show.
Reinventing Retail 9: Holiday Special
December 19, 2016 14:49 - 12 minutes - 13 MBIn this episode of Reinventing Retail, Josh Calixto and Jenny Reese of Infor Retail chat with supply chain expert Guy Courtin about the upcoming 2016 retail holiday season.
Reinventing Retail 8: Ziad Nejmeldeen
November 18, 2016 15:21 - 40 minutes - 35.6 MBIn this episode of Reinventing Retail, we talk with Ziad Nejmeldeen, chief scientist at Infor, about the advantages of predictive analytics for retailers.
Reinventing Retail 7: Guy Courtin on the Hanjin Bankruptcy
September 13, 2016 21:21 - 17 minutes - 16.1 MBReinventing Retail is a podcast where we take a look at retail’s future through interviews that explore emerging retail technology, shifting consumer demands, and the increasing importance of the shopper experience. In this newsbreak edition of Reinventing Retail, Guy Courtin tells us how retailers can mitigate expensive supply chain disruption by playing out “what if” scenarios.
Reinventing Retail 6: Steve Boese
September 08, 2016 17:01 - 44 minutes - 61.3 MBReinventing Retail is a podcast where we take a look at retail’s future through interviews that explore emerging retail technology, shifting consumer demands, and the increasing importance of the shopper experience. Steve Boese discusses why modern HR software is an investment every retailer should make.
Reinventing Retail 5: Melissa Campanelli
August 11, 2016 17:53 - 35 minutes - 31 MBIn this episode of Reinventing Retail, Melissa Campanelli of Total Retail fills us in on the advantages of finding “white space” in the retail industry.
Reinventing Retail 4: Guy Courtin on Pokemon Go
July 26, 2016 13:45 - 16 minutes - 14.6 MBReinventing Retail is a podcast where we take a look at retail’s future through interviews that explore emerging retail technology, shifting consumer demands, and the increasing importance of the shopper experience. In this episode, we talk with Guy Courtin, VP of Industry & Solution Strategy for Retail and Fashion at GT Nexus, about Pokémon Go, gamification, and the blurring line between digital and physical spaces in the retail marketplace.
Reinventing Retail 3: Richard Wright
June 30, 2016 17:12 - 17 minutes - 16.3 MBReinventing Retail is a podcast where we take a look at retail’s future through interviews that explore emerging retail technology, shifting consumer demands, and the increasing importance of the shopper experience. In this episode, we talk with Richard Wright, VP of Merchandising Applications for Predictix—and take a closer look at how predictive analytics and machine learning technologies are changing the retail landscape.
Reinventing Retail 2: Guy Courtin
June 20, 2016 15:02 - 38 minutes - 34.4 MBSupply chain guru Guy Courtin sits down with us to discuss one of the retail industry’s most complex processes—and how it’s evolving right before our eyes.
Reinventing Retail 1: Nick Ditmore
June 03, 2016 16:29 - 21 minutes - 20 MBThe retail industry is everywhere, and it’s getting more complex by the day. Not just in the way that people go out and shop—but also in the ways people run their shops. Nick Ditmore, director of UX at Infor Retail, talks to us about how user-centered design is the key to creating successful enterprise retail software.