Reinventing Retail 34: Omni-Channel Retail: The Plight of the Store Associate?
Reinventing Retail
English - January 04, 2019 20:25 - 10 minutes - 14.7 MB - ★★★★★ - 14 ratingsTechnology customerexperience digitaltransformation everywhereconsumer fashion reinventingretail retailtechnology storeofthefuture stores supplychain Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Reinventing Retail 33: Think machine learning has nothing to do with you? Think again.
Next Episode: Reinventing Retail 35: Has personalization gone too far?
In this episode, we’re joined by David Hogg, Sr. Principal Consultant for Converged Commerce at Infor, to discuss retail’s evolution from multi-channel to omni-channel. And while customers enjoy omni-channel shopping experiences like BOPIS, AI-powered customer service, and ship-from-store, the role of the retail store associate is getting more and more complicated. To keep up, retailers need to equip those employees with software that makes their jobs easier and more efficient. David’s solution? Converged Commerce.